Behind the Screens: Conversations with Background Screening Pros hosted by Les Rosen

Imagine meeting a guy who can navigate a call center as smoothly as he handles a sailboat in the open Pacific—and who’s also known for his “007” charm in the background screening world. This week, we dive into a fascinating conversation with Craig Caddell, who’s seen the evolution of our industry from three guys in a narrow room to an international phenomenon. Join us to hear about Craig’s incredible career journey, a few surprises (think secret modeling gigs and talent agency stints), and his role in shaping the background screening landscape. This episode is packed with stories, laughter, and a hefty dose of inspiration.Pro Conversation You don’t want to miss!The Early Days: Building a Screening Business from ScratchCraig shares his journey from being hired by Les to run the early ReferencePro days, handling employment and credential verifications with a small team. Find out how this three-man operation grew into a multi-million dollar business, navigating every challenge along the way.Outside the Office: A Life of Adventure and FamilyWhen he’s not behind a desk, Craig’s likely sailing across the Pacific, cycling Sonoma trails with his champion wife, or planning his next international meal. We get a peek into his personal life, from boat racing and modeling to family life in the beautiful Sonoma County.The Biggest Industry Shifts and Future TrendsCraig discusses the rising costs of employment verifications, the growth of data reselling, and how private equity is reshaping the industry. Plus, he shares why background screening pros should be ready for AI-driven transformations and continuous court records monitoring.You might also want to check out these resourcesPBSA - Professional Background Screening AssociationConnect with Craig CaddellThis episode is brought to you by Pre Employment Directory, the leading resource for background screening companies and services.If this episode gave you a chuckle, a fresh perspective, or just a moment’s escape from the day-to-day, be sure to follow us, rate, and leave a review. Your support helps bring more stories to the table. And stay tuned for our next episode by checking our website or following us on LinkedIn. Thanks for joining us!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Follow us on Spotify: https://open.spotify.com/show/6cdoC8363EtwgDkHWocCXYSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

In this episode, Patti walks me through her entrepreneurial journey, starting from a typing service with an IBM Selectric III at age 21 to building a successful background screening company, SPI (Select Personnel International). We dive into the early days of background investigations back in 1984 and how she transitioned from domestic PI cases to corporate screening.But what really impressed me throughout our conversation was her unique approach to leadership and team building. Patti reveals why she prioritizes hiring college students, why meeting people where they are matters, and how treating your staff like family leads to decades of loyalty. She's got employees who've been with her for 10, 15, and even 20+ years—that says something special about a business.Whether you work in the screening industry or are just curious, stick around for authentic, unfiltered stories you won't hear anywhere else. This is what Behind the Screens is all about.Key Takeaways:The Origin Story: How Patti turned a $300 investment in a typewriter into a thriving business with 21 employees.Industry Evolution: The transition from manual background checks in the 1980s to modern screening practices.Building Loyalty: Why Patti’s staff stays with her for 10, 15, and even 20+ years.Mentorship Matters: The value of hiring college students and high school interns to bring fresh energy into the workplace.Workplace Culture: How rewarding employees with company cars, vacations, and a supportive environment drives success.Did you enjoy my conversation with Patti? Make sure to subscribe to Behind the Screens on YouTube, Spotify, and Apple Podcasts so you never miss an episode! Leave a review and let me know your biggest takeaway from today's chat.Platinum Sponsor: PreemploymentDirectory.com, publisher of the Background Buzz!Connect with US:Les Rosen⁠- https://www.linkedin.com/in/lesterrosen/⁠Follow us on Spotify⁠: https://open.spotify.com/show/6cdoC8363EtwgDkHWocCXYSubscribe to our YouTube Channel⁠- https://www.youtube.com/@BehindtheSCreens200Have feedback, guest suggestions, or sponsorship inquiries? Reach out to me at screeningpros200@gmail.com. I'd love to hear from you.

Send us Fan MailIn this episode of Behind the Screens, I sit down with an incredible panel of women leaders across the background screening industry to talk about how they built their careers, what keeps them engaged, and how the industry continues to evolve.What stands out is a shared theme: no one planned this career, but once they entered the industry, they stayed. Why? Because of the constant change, the investigative nature of the work, and the real impact on people’s lives.We also explore how women are shaping the future of screening through leadership, collaboration, and a more holistic approach to problem-solving.This is a conversation about growth, mentorship, and finding your place in an industry that never stands still.In this episode, you’ll learn:Why background screening becomes a long-term career for many professionalsHow curiosity and problem-solving drive success in the industryThe evolving role of women in leadership across screening organizationsWhy mentorship and community are critical for career growthHow PBSA supports education, networking, and industry standardsThe importance of collaboration, empathy, and listening in leadershipPractical advice for newcomers entering the screening industryThis episode is for you if:You’re building a career in background screening, HR, or complianceYou want to learn from experienced women leaders in the industryYou’re navigating career growth, leadership, or mentorshipYou’re curious how others built long-term careers in screeningYou want real-world advice on thriving in a fast-changing industryConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I speak with Jennifer Daimon, VP of Compliance and In-House Counsel at AccuSourceHR. Jennifer’s journey into the background screening industry started in a way many professionals can relate to. What began as a job researching public records while she attended law school eventually turned into a long-term career built around compliance, investigation, and leadership.Jennifer shares how working in the industry while studying law shaped her perspective and prepared her for the complex legal and operational challenges that background screening companies face today. From navigating evolving regulations to advising clients and managing disputes, her role sits at the intersection of law, compliance, and business strategy.We also talk about the collaborative nature of the screening industry, particularly through organizations like PBSA, where competitors work together to solve shared challenges such as data access and regulatory changes.Jennifer offers thoughtful advice for newcomers entering the field, emphasizing the importance of curiosity, problem-solving, and never being afraid to ask questions. Her story highlights how unexpected career paths can lead to meaningful opportunities when professionals stay engaged, keep learning, and remain open to growth.And like many guests on this podcast, Jennifer reminds us that the people behind the screening industry often have fascinating stories outside of their professional roles.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailDan Shoemaker did not start in background screening. He began his career in politics and public policy, working on campaigns, serving in Virginia state government, and lobbying at the federal level.After 9/11, an unexpected opportunity led him into the screening industry. What he thought would be a short detour became a long and distinguished career.Along the way, Dan:Earned his MBA while working full time and raising young childrenLed business units with hundreds of employeesBuilt and integrated global screening operations across Europe and AsiaServed as Chair of PBSA during the launch of accreditationBecame CEO during a period of acquisitions and rapid growthNow serves as Chief Revenue Officer at AccurateHis journey is proof that careers are rarely linear. They are built by taking risks, saying yes to opportunity, and staying open to change.In This Episode, You’ll Learn:Why taking calculated risks is essential for long-term career growthHow to build a leadership path from inside your organizationWhat it really takes to scale screening operations globallyThe cultural differences in international business developmentWhy mentorship accelerates professional successHow PBSA helped shape the modern screening industryWhy background screening offers exposure to the world’s most influential companiesThe importance of staying adaptable in a rapidly evolving industryThis Episode Is For You If:You want to move into leadership within the screening industryYou are considering international expansion or global partnershipsYou are early in your career and unsure how to chart your next moveYou believe in mentorship and long-term professional growthYou want to understand how industry leaders think about risk and opportunityYou are involved with PBSA or considering deeper engagementOutside of screening, Dan is a lifelong drummer who plays in a 90s and 2000s cover band. He is also an avid surfer and a self-proclaimed train enthusiast, carrying forward a childhood passion inspired by his father.Leadership, for Dan, is not just about titles. It is about curiosity, balance, and continuing to grow in every season of life.If you are building your career, considering your next move, or simply reflecting on where this industry is headed, this episode will challenge and inspire you.Listen now to Episode 60 of Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this international edition of Behind the Screens, I’m joined by the leadership team of the PBSA Europe & Africa Council: Martin Hardy, Will Hogarth, and Sally Ott-Lacoste.We explore how each of them entered the background screening industry, what keeps them passionate about it, and how the industry continues to evolve across Europe and Africa. We also preview the upcoming PBSA Europe & Africa Summit in London and discuss why this event is becoming essential for professionals who want to grow their network, knowledge, and global impact.Beyond compliance and accreditation, this episode is about leadership, community, adaptability, and the human responsibility behind screening.In This Episode, You’ll Learn:How Martin, Will, and Sally entered the background screening industryThe evolving role of startups, tech innovation, and social media vettingWhy trust, honesty, and context are essential in screeningWhat PBSA represents across Europe and AfricaHow global accreditation strengthens best practicesWhat makes the PBSA Europe & Africa Summit a must-attend eventWhy networking is not optional if you want to grow in this industryHow to build meaningful connections, even with competitorsThe biggest lessons these leaders have learned about integrity and fairnessWhy curiosity and adaptability are critical for long-term successWhat We Discuss About the PBSA Europe & Africa Summit  The 2026 Summit theme and agenda directionWhy education and networking are equally importantHow sponsors contribute to the long-term growth of the industryThe importance of walking away with new connections and fresh ideasWhy making one new meaningful relationship can change your careerThis Episode Is for You If:You work in background screening and want a global perspectiveYou’re considering attending the PBSA Europe & Africa SummitYou want to move into leadership roles within the industryYou’re building or growing a screening businessYou believe screening is about more than data; it’s about responsibilityYou want to stay relevant in a rapidly evolving regulatory and tech landscapeWe also lighten things up with a speed round covering mentors, proud moments, life outside screening, Lindy Hop dancing, sailing, and even brass band busking.This episode reminds us that behind every screening report is a human decision, and behind every successful screening company is a community.If you are part of this industry, this conversation is worth your time.See you next time on Behind the Screens.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I sit down with Marc Bourne, a true industry veteran who has been part of background screening since 1999 and is still deeply engaged in shaping its future. Our conversation explores what it really means to build a long, meaningful career in background screening, from courthouse research and private investigations to executive leadership and service on the PBSA Board of Directors.Marc shares why adaptability is not optional in this industry, how accreditation and professional standards elevate everyone, and why mentoring the next generation matters just as much as compliance and technology. We also step outside of screening to talk about his volunteer work solving cold cases, his passion for animal rescue, and a fun fact that no one sees coming.At its core, this episode is about people. The people we work with, the people we screen, and the responsibility we all carry to treat them with care, integrity, and respect.In this episode, you will learn:Why background screening is fundamentally a people driven industryHow Marc’s early work in courthouse research shaped his perspective as a CRAThe importance of adaptability and constant learning in a rapidly changing industryWhat PBSA accreditation really means and why it matters for CRAs of all sizesHow volunteering and mentorship strengthen both careers and the industry as a wholeWhy being present, curious, and engaged opens doors throughout your careerHow Marc balances executive leadership with volunteer work on cold case investigationsA surprising fun fact from Marc’s early life that you probably did not expectThis episode is for you if:You work in background screening and want to build a long, sustainable careerYou are new to the industry and looking for guidance on how to grow and stand outYou want to better understand the value of PBSA involvement and accreditationYou care about ethics, professionalism, and the human impact of screening decisionsYou believe mentorship, kindness, and integrity still matter in businessYou enjoy hearing real stories from people who have helped shape the industryIf you are looking for perspective, encouragement, and a reminder of why the work we do matters, this is an episode you will want to hear from start to finish.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I sit down with someone I’ve long admired—Nick Fishman, co-founder of Employee Screen IQ and now a partner at iCubed Advisors. Nick is one of those rare people who brings equal parts insight, creativity, and humanity to everything he does in this industry.We talk about how he built and sold Employee Screen IQ, his early marketing innovations like Employee Screen University, and why background screening remains more than just a career for him—it’s a mission. Nick opens up about the mentors who shaped him, the importance of giving back, and what keeps him energized in this work after decades in the business.In this episode, you’ll learn:Why Nick sees background screening as a vital public serviceHow he turned thought leadership into a business advantage with Employee Screen UniversityThe role PBSA played in shaping his advocacy and industry involvementWhat he’s learned from mentoring others—and being mentored himselfHis advice for newcomers trying to find their place in this complex, rewarding fieldThis episode is for you if...You’re passionate about doing meaningful work in background screeningYou’re looking for ways to lead with both heart and strategyYou want to hear how one industry leader built a company with values at the coreYou’re new to the field and looking for career-defining wisdomConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I speak with Kym Kurey, Chief Revenue Officer at True Corpus and a powerful voice in the fight against human trafficking. Kim brings a compelling blend of industry expertise, advocacy, and creativity to the conversation—from her leadership in background screening to founding A New Life International, a nonprofit supporting trafficking survivors.We explore how Kim’s professional journey intersected with her passion for justice, including her work on task forces, efforts to help survivors expunge criminal records, and why human trafficking awareness remains central to her mission. Beyond her advocacy, Kim opens up about her creative side—from performing in musicals to writing children’s books and directing plays—showing that leadership takes many forms.In this episode, you’ll learn:How background screening professionals can play a role in combating human traffickingThe origin story and mission behind A New Life InternationalWhat it’s like to uncover a major fraud case and what it taught Kim about diligenceHow creativity and compassion fuel her leadership in and beyond the industryThe value of mentorship, community, and staying rooted in purposeThis episode is for you if:You’re in background screening and want to connect your work to a greater missionYou’re curious about how industry leaders contribute to anti-trafficking advocacyYou value stories that blend business insight with personal passionYou’re new to the industry and looking for inspiration on how to make a meaningful impactConnect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I sit down with Mike Coffey, founder of Imperative, host of the Good Morning HR podcast, and a familiar force in the background screening world. If you think you know Mike—think again. From his early days managing chinchillas and tearing up carpet with P90X, to founding one of the industry’s most meticulous and high-touch screening firms, Mike’s story is as entertaining as it is inspiring.We cover his HR roots, the philosophy behind his screening approach, and why investing in relationships—whether with clients, employees, or regulators—has always been at the core of his business. Mike also opens up about his yoga journey, family, and the story behind Concerned CRAs—a movement that challenged the industry to raise its standards.Whether you’re new to background screening or a seasoned professional, Mike’s mix of humor, honesty, and hard-earned insight makes this one of our most engaging conversations yet.🔹 Key Takeaways:Do It the Hard Way—Because It’s Worth It: Mike shares why being thorough, detailed, and client-first isn’t the easy path—but it’s the right one.From HR to Screening Pioneer: His deep HR roots shaped how he built Imperative—and why he still thinks like a practitioner first.Podcasting with Purpose: Good Morning HR became a post-COVID passion project that’s now helped over 275,000 listeners—and counting.Values Drive Everything: From quoting Seneca to prioritizing “earned appreciation,” Mike shows how values shape decisions at every level.Invest in Your Industry: Whether it’s PBSA, Concerned CRAs, or mentoring the next generation, Mike shows that advocacy, standards, and service matter.🎧 Episode 55 is now streaming. If you enjoyed this conversation, share it with a colleague, leave a review, and subscribe for more stories from behind the scenes of background screening.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan Mail"If you're going to call yourself an expert, make sure you are one."In this episode of Behind the Screens, I sit down with Mary Poquette, a pioneer in the background screening industry, co-chair of PBSA in its earliest years, and recipient of the Mike Sankey Lifetime Achievement Award. What follows is a rich, funny, and deeply insightful conversation that traces Mary’s journey from a high school teacher and word processor trainer to one of the most respected compliance leaders in screening.We talk about her early days with Verifications Inc., building a team from 10 to over 300 employees, and how she turned compliance into her calling. Mary opens up about the lessons that shaped her—from shredders and streakers to strategy and mentorship—and shares the powerful, practical advice she gives to newcomers today.From her volunteer work post-retirement to her memories of South Africa and Minnesota winters, this episode captures what it truly means to lead with integrity, humility, and humor.Key Takeaways:Start Small, Think Big: Mary joined a screening firm as its 10th employee and helped scale it to 300—proving the power of good people, strong systems, and a little bit of risk.Don’t Pretend to Know—Learn It: A misstep with the FCRA taught Mary a lifelong lesson about preparation and owning your expertise.Leadership Means Letting Go: As the company grew, Mary handed off departments but held onto compliance—her passion and strength.PBSA Built Her Up—and She Gave Back: From helping craft the first accreditation standards to mentoring future leaders, Mary’s PBSA journey is a model of service and growth.Listen, Prepare, and Keep Your Promises: These three principles guided her through every challenge and remain her lasting advice for industry newcomers.🎧 Episode 54 is live now. If Mary’s story inspired you, please share it with a colleague or friend in the industry—and don’t forget to subscribe, review, and repost to keep these conversations going.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailShe sold beepers from a car trunk—and now she shapes the future of background screening law. This is Kellie O’Shea’s journey.In this unforgettable episode, I sit down with Kellie O’Shea, General Counsel at Creative Services, Inc. (CSI) and PBSA Board Member, to talk about hustle, heart, and the “it depends” moments that make up life as a background screening pro.We talk grit, growth, and the unique path Kellie carved—balancing law school, a full-time job, and an unwavering belief in the mission of background screening. This one’s full of personal anecdotes, real-life advice, and yes… a healthy dose of humor (and a meat raffle or two).Whether you’re a veteran in the field or someone just stepping into the screening space, Kellie’s story reminds us why what we do matters—deeply.🔑 Key Takeaways From This Episode:The Purpose Behind the Process Kellie shares why background screening is more than a job—it’s a mission to help companies make better, safer decisions for society.From Beepers to Legal Briefs Her unconventional career path, including selling pagers and returning to the industry as a “boomerang,” offers inspiration for anyone finding their way.“It Depends” Isn’t a Cop-Out—It’s a Legal Lens Hear how Kellie embraced the complexity of compliance and now leads with a blend of risk analysis and practical empathy.What It Means to Serve on the PBSA Board From shaping legislation on Capitol Hill to learning from industry giants like Judy Gootkind, Kellie’s journey is a masterclass in leadership through service.Life Beyond the ScreensWhether it’s boating on Lake Massapoag or conquering a fear of flying to visit Dubai, Kellie reminds us that balance, humor, and community matter just as much as policy and process.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this engaging episode of Behind the Screens: Conversations with Background Screening Pros, I sit down with Carl Cogdill—longtime industry veteran, founder of Astute Public Records, and one of the sharpest minds in the business. From his beginnings with dreams of becoming a Maryland State Trooper to his unexpected journey into the background screening world, Carl shares how every twist and turn led to building a company focused on accuracy, efficiency, and trust.We dive into his leadership philosophy, his personal evolution from introvert to public speaker (thank you, Toastmasters!), and why “you are the product” is the best career advice he’s ever received. Carl also discusses the value of PBSA, his passion for mentoring, and what it means to build something lasting—alongside his son, Chance.Plus, you won’t want to miss the story of how Carl once stood up to the Secret Service to protect the Star-Spangled Banner. Yes, really.This is an episode filled with humility, wisdom, and heart. Whether you're new to the industry or a seasoned pro, Carl's insights are not to be missed.🎧 Listen wherever you get your podcasts or watch the episode on YouTube. 🔁 If you liked this episode, share it on LinkedIn, tag a colleague, and leave us a rating—it helps others discover the show!Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I sit down with Bianca Lager, a respected strategic growth consultant, former CEO, and longtime thought leader in social media screening. Bianca takes us through her fascinating career—from building one of the first social media background screening companies to becoming a LinkedIn Learning instructor and trusted advisor for companies navigating change.We dig into the real-world challenges of executive leadership, strategic planning, and team development—especially when stakes are high and time is short. Bianca shares actionable insights on how to approach growth with clarity, structure, and empathy. She also opens up about her personal journey, including raising two boys as an “autism mom,” finding joy at Comic-Con, and cultivating psychological safety in both business and life.Whether you’re a seasoned leader or just finding your voice in the industry, this episode is packed with thoughtful guidance, warm stories, and a reminder that strategy is as much about people as it is about planning.Pro Conversation You don’t want to miss!Start with Structure: Bianca explains why a clear strategic framework helps companies scale smarter—and leaders sleep better.Psychological Safety Matters: High-performing teams thrive where people feel safe to speak honestly and grow without fear.Learn to Listen: Active listening isn’t a soft skill—it’s a leadership essential.From Social Intelligence to Strategic Insight: Bianca reflects on leading the first social media screening firm and how those lessons apply today.Balance is Real (and Hard): Juggling business, mentorship, parenting, and personal passions requires boundaries, grace, and humor.Be sure to follow or subscribe to Behind the Screens for more conversations with the people shaping the background screening industry. If Bianca’s story resonated with you, share this episode with a colleague or leader who values growth, authenticity, and strategy with heart.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this milestone 50th episode of Behind the Screens, I sit down with Melissa Sorenson, Executive Director of the Professional Background Screening Association (PBSA), for a candid conversation about the past, present, and future of our industry.Melissa opens up about her journey from law school to leading PBSA through some of its biggest transformations—like going from a U.S.-focused group (NAPBS) to a truly global organization. We talk about what it takes to grow an international association, how volunteers shape the community, and why people—not just technology—remain the heartbeat of background screening.She also shares what it’s like running a global operation from her home office in Minnesota, her most influential mentors, and the proudest risk she’s ever taken.Key Takeaways:Melissa’s path from in-house compliance to Executive Director of PBSA.Why PBSA’s shift to a global focus was a defining moment—and how it happened.The importance of mentorship, leadership, and taking calculated risks.What it’s really like to plan international conferences and support a global community.How anyone in the industry—at any level—can get involved and grow their career through PBSA.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailBefore databases were a click away, Steve Brownstein was already connecting the dots.In this episode of Behind the Screens, I’m joined by Steve Brownstein—a true pioneer whose work helped shape the background screening industry as we know it. From manual county searches to international screening strategies, Steve’s story is one of relentless innovation, curiosity, and community-building.We talk about how he launched county search networks, expanded background checks globally, and created The Background Investigator, one of the first publications dedicated to our field. Steve also opens up about his adventures beyond the industry—promoting concerts in the South Pacific, boxing with Chicago Golden Gloves, and the deep family values that drive his work.This episode isn’t just about the past—it’s a masterclass in how passion, problem-solving, and a bit of entrepreneurial courage can transform an entire industry.Pro Conversation You don’t want to miss!Manual to Global: Steve began with on-the-ground county searches and went on to create international background check networks.Industry Infrastructure Builder: He founded some of the first industry conferences and publications, creating critical platforms for education and connection.A Life Beyond Screening: From concert promotion in Saipan to boxing rings in Chicago, Steve shares the experiences that shaped his entrepreneurial mindset.Mentorship Matters: He credits industry mentors and candid advice as essential fuel for his long-standing career.Legacy of Passion: Through decades of change, Steve’s excitement for background screening hasn’t wavered—it's what still gets him up in the morning.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailIn this episode of Behind the Screens, I sit down with Alice Quinones, a dual-qualified attorney in France and the U.S., who’s helping shape the future of privacy and compliance in the background screening world.We discuss Alice’s cross-continental legal education, her journey from Deloitte to building her own firm, and how she views the screening industry as both a legal playground and a space to protect people. From leading PBSA Europe to building practical compliance frameworks, Alice brings both depth and clarity to a complex space.If you’re in HR, compliance, or just curious about how background checks intersect with global law, this episode is a must-listen.Pro Conversation You don’t want to miss!Compliance should be proactive, not reactive.The EU’s screening laws require creative legal problem-solving.Purpose-driven work sustains long-term careers.PBSA involvement accelerates professional growth.Even small changes in mindset can shift entire industry practices.If you enjoyed this conversation with Alice, don’t forget to follow or subscribe to "Behind the Screens" for more stories from the people shaping the background screening industry. Share this episode with a colleague who cares about doing screening the right way.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailWhat do background screening, the Indian Army, and vinyl records have in common? On the surface, nothing—until you meet Chetan Desai. From serving in the military and as a mountaineer to founding one of India’s first background screening firms, Chetan’s story is proof that discipline, curiosity, and just a little obsession (with both compliance and perfect sound systems) can take you far.Today, he’s not only building SecureSearch but also shaping the global industry through PBSA leadership. This is a conversation that mixes grit with humor, lessons with laughter—and maybe a few speaker upgrades along the way.Pro Conversation You don’t want to miss!1. Early Life and Military Discipline2. Founding SecureSearch and Industry Beginnings3. Global Perspectives and PBSA Leadership4. Life Beyond Screening: Music, Mountains, and MentorshipChetan Desai’s journey—from the Army to background screening boardrooms—shows us that leadership is forged through discipline, curiosity, and the courage to try something new. His story is both a masterclass in resilience and a reminder that passion, whether for music, mountains, or mentorship, fuels long-term success.If you enjoyed today’s episode, don’t forget to rate, follow, and review the podcast—your support helps us share more stories from the people shaping our industry. And of course, stay tuned for more Behind the Screens conversations.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailThink carrying the PBSA gavel is all formality and boardrooms? Think again. When three Chairs sit down together, you get a mix of wisdom, war stories, and a few moments that prove even industry leaders don’t take themselves too seriously.In this episode, I bring together Tim Gordon, Chad Ascar, and Scott Maloney—the current chair, the immediate past chair, and the chair before the past chair—for a candid conversation about leadership, resilience, and the future of background screening. From their unlikely paths into this industry to the proud moments that defined their tenures, this discussion reveals not just the challenges of leading a global association but also the friendships, community, and humor that sustain it. If you’ve ever wondered what it really takes to sit in the PBSA chair, this is the episode you don’t want to miss.Pro Conversation You don’t want to miss!1. Early Paths into Background Screening2. Why We Stay: Purpose and People3. Lessons Learned Along the Way4. Leading at PBSA: The Weight of the GavelIf today’s conversation made you laugh, think, or nod along, do us a favor—hit follow, leave a quick review, and share this episode with a colleague. It’s the best way to keep these important stories alive and growing.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

Send us Fan MailWhat if the very foundations of background screening—the databases, the processes, the standards—were shaped by someone who once started out answering phones as a young mom just trying to make it work? That’s the story of Catherine Aldrich Brame. From building the first national criminal databases at CDB Infotech, to scaling Accurate and HireRight, to co-founding Five Diamond Screening, Cath has been at the heart of every major leap in our industry. She’s also one of the original board members of PBSA, guiding accreditation that still defines us today. Cath’s journey proves that resilience, vision, and a relentless work ethic don’t just build careers—they build industries.Pro Conversation You don’t want to miss!1. From Customer Service Rep to Industry Builder2. Scaling Accurate and HireRight: Lessons in Growth3. Building Five Diamond Screening & Shaping Accreditation4. Leadership, Mentorship, and Service Beyond ScreeningCatherine’s story reminds us that leadership isn’t about titles—it’s about impact. From her first role answering phones to shaping accreditation and mentoring leaders, she has proven that one person can truly help build an industry. Her story is a blueprint for resilience, innovation, and service.If you enjoyed this episode, don’t forget to rate, review, and follow the podcast so you never miss an inspiring story. And as always, share it with someone in your network who could use a little inspiration from one of the trailblazers of background screening.Connect with US:Les Rosen- https://www.linkedin.com/in/lesterrosen/Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rssSubscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200This podcast is sponsored by: The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/