Evernest Property Management Show

In this episode, Matthew Whitaker and Gray Hall break down what to do when your property management company is off track on its annual goals heading into Q4, using Evernest's own EOS goal-setting framework, from a 250,000-door 10-year target down to the five goals they track every year, as the example. You'll learn: Why Evernest almost never hits its one-year goals but lands within 5% of its three-year goals, and what that means for how big you should dream The right way to handle a goal you're clearly going to miss, acknowledge it, leave it in place, and never quietly reset it How to keep a team motivated in Q4 with smaller wins, internal competitions, and an honest post-mortem on what actually caused the miss =================================== Connect with Matt and Gray at Evernest: Evernest.co Link: Connect with Evernest Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2026.

In this episode, Matthew Whitaker and Gray Hall sit down with Evernest's VP of Property Management, Reese Hamilton, to break down how Evernest built a weekly churn meeting, why offboarding forms only tell part of the story, and the specific communication habits that keep owners from leaving. You'll learn: Why a vacant property makes an owner eight times more likely to churn, and the communication cadence that keeps them calm during that window The three layers of great owner communication, speed, thoroughness, and anticipating the next question before it's asked, as Reese Hamilton explains How Evernest separates regrettable churn from non-regrettable churn, and sets a monthly churn goal of about 1.5% Guest: Evernest's VP of Property Management, Reese Hamilton =================================== Connect with Matt and Gray at Evernest: Evernest.co Link: Connect with Evernest Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2026.

In this episode, Matthew Whitaker and Gray Hall break down how Evernest runs its maintenance and repairs operation, drawing on real numbers, including 35 in-house technicians, a $3,500 average turn cost, and a 78% billable utilization rate, to help owners decide whether in-house maintenance or third-party vendors make more sense for their business. You'll learn: Why bringing maintenance in-house only makes sense once a market hits roughly 300 homes, and how density decides which trades to add next How Evernest prices in-house maintenance work to actually turn a profit, splitting the hourly rate into pay, overhead, and margin The real tradeoffs between in-house technicians and third-party vendors, from schedule control and liability to seasonal work swings and turnover =================================== Connect with Matt and Gray at Evernest: Evernest.co Link: Connect with Evernest Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2026.

In this episode, Matthew Whitaker and Gray Hall break down what buyers actually look for when acquiring a property management company, drawing on lessons learned from 33 acquisitions to cover valuations, diligence red flags, and how to think about your team and brand when you're ready to sell. You'll learn: Why property management valuations are shifting toward price-per-door and a revenue multiple somewhere between one and one and a quarter times, with maintenance and management revenue valued very differently The three things buyers diligence most closely before a deal, churn history, client concentration (units per owner), and contract terms, and why each one can make or break your price How to think about your employees and brand equity when selling, and why most PM brands have less market recognition than owners assume =================================== Connect with Matt and Gray at Evernest: Evernest.co Link: Connect with Evernest Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2026.

In this episode, Matthew Whitaker and Gray Hall break down the different types of outside influence that can help property management business owners make better decisions, stay accountable, and grow their companies. You'll learn: Why every property management business owner should consider joining a mastermind When a growing company may need a board of advisors instead of relying only on industry peers How a board of directors creates a higher level of accountability when outside capital is involved =================================== Connect with Matt and Gray at Evernest: Evernest.co Link: Connect with Evernest Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: [email protected] =================================== Production House: Flint Stone Media Copyright of Evernest 2026.