Hollywood Lights, Slots, Action: A Hollywood Casino Bangor Podcast

It takes a lot of people to run a casino, from the dealers to the chefs, to the managers and the custodians. If even one of these positions couldn't function, the whole casino would be at a standstill. Joined by Kim Jenkins, Director of Human Resources at Hollywood Casino, Alton and Marc talk about the people who keep the wheels spinning, keep the dice rolling, and keep Hollywood alive.   🔑 3 Key Takeaways: The Hiring Process — Kim walks us through the interviewing and hiring process of Hollywood Casino Bangor, and gives us a good look at what a potential employee might get.  The Highest Tier — Kim reveals what her favorite position to hire for is, and her answer might not be what you expect!  Performance Review — Looking at every position and every person, Kim has to pick the best of the best out, from roles behind the scenes to positions in the middle of the game floor. There's never a dull moment and no day is the same at Hollywood Casino Bangor! This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/

Hollywood Casino Bangor sits proudly on the waterfront, overlooking the sprawling inner city area. Just as much as Hollywood Casino has made downtown Bangor better, downtown has made Hollywood Casino what it is today. Joined by Betsy Lundy from Downtown Bangor Partnership, Alton and Marc dig into the core of Bangor and talk about what it is that makes the Queen City truly rule.  🔑 3 Key Takeaways: Remarkable and Historic — Downtown Bangor is a beautiful blend of charming history and surprisingly suave culture. With restaurants, entertainment, and museums, the area has so much to give.  Authentic Experiences — When people come to Maine, whether it's to Acadia or Katahdin, Portland or Bangor, they come for authenticity. Places like Hollywood Casino and many others live and die by their authentic natures.  The Center of Everything — Downtown Bangor is an arts and culture hub, with beauties you can see, smell, touch, and even eat! Bangor has something for every patron, at every scale. This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/

You can play cards, you can have a slot machine, you can even have a table for craps, but no casino is complete without the black-and-red wonder of the Roulette wheel. On this episode of Lights, Slots, Action, Marc and Alton bring along Danny Dickison, Casino Operations Manager at Hollywood, to walk through the ins and outs of the Roulette game, and you'll be on a roll in no time! 🔑 3 Key Takeaways: Pick Up Quick – One of the major appeals of Roulette is how easy it is: it's a game of pure chance and lightning quick! It's perhaps the least intimidating casino game of all.  An Evolving Game – You don't just have to pick red or black- betting on even or odd, specific numbers, or even on double zeros gives this simple game infinite possibilities The Social Spin – Casino games are a great excuse to get to know people, and of all these games, perhaps the greatest to meet new people at is Roulette: nobody directly competes, everyone cheers each other on, and you're all standing shoulder to shoulder around a table, all focused on the same thing.  This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/

The heart and soul of Hollywood Casino is found in the people who make up the staff. The individuals who get stuff done around the building owe a lot to their team leaders, and those team leaders owe a lot to those who taught them how to lead. On this episode, Alton and Marc talk about the art of developing talent, and talent which is the art of development.  🔑 3 Key Takeaways: Clear Communication — It's not a cliche, it's a certainty: having clear communication between you and your team leaders, knowing what problems they need to solve and knowing what resources they need to do so is paramount to a healthy business.  A Roadmap is Required — You don't go hiking without a map, so why would you do business without one? A roadmap and clearly defined goals are an absolute must if you want your business to get where its going, and not get lost. Culture Is Key — The cornerstone to any business, big or small, is the culture both on the floor and in the break room. By fostering a good culture between you and your peers, you can ensure the environment is right to thrive in! This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/

There's a lot more to Hollywood than the Casino. Here to talk about what happens in the non-gaming side of life is Dwayne Barber, Director of Hospitality for Hollywood Casino Bangor. Alton, Marc, and Dwayne take us on a journey, talking about Zombie Dogs, Hop's House, hotel suits, and special packages– all sorts of creature comforts and more can be found at Hollywood Casino Bangor! 🔑 3 Key Takeaways: Not Just A Gamefloor — Hollywood Casino Bangor is a lot more than a casino, with much more to offer guests in terms of food, drink, and experiences.  Food, Drink, and Fun — With an unbelievable variety in selections, the food and drink provided are sure to satisfy. There are even options for the whole family. A Good Night's Rest — The hotel attached to Hollywood Casino is chock full of amenities and upgrade potential, with room service, river views, corner rooms and more. This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/

New Year's Eve is the biggest day of the year for casinos — a celebration of the luck behind us and the excitement ahead. This year's countdown is extra special as Hollywood Casino Bangor celebrated its 20th anniversary. Join us as we ring in the new year with promotions, prizes, and unforgettable moments at Hollywood Casino Bangor. 🔑 3 Key Takeaways: New Year's Eve - The busiest time of year for Hollywood Casino is at the end of it! An all-day party is in the works, with prizes and programs galore to explore. Capping off 20 years – The 20th anniversary of Hollywood Casino was this year, and the New Year's Eve celebration is here to bring it to a mighty crescendo, paying homage to the casino's roots, history, and future. The Best New Year's Ever – Alton and Marc share the stories of their favorite New Year's gone by, and share the lesson of the true spirit of New Year's.

In this episode of Lights, Slots, Action, Alton and Marc talk about giving back. Hollywood Casino is tied to the history and the people of Bangor, and that's not just one way: charity, parity, and support for local businesses is the lifeblood of Hollywood Casino, and community is the backbone which helps it stand strong.   🔑 3 Key Takeaways: Economic Jackpot – For around 300 people, Hollywood Casino is what they call home. Chefs, stewards, custodians and other team members can all depend on the opportunities and benefits the casino gives. Local Focus Charity – Donating thousands of dollars to places like the Bangor Y, the casino prioritizes upholding the community before anything else. Diverse Forms of Support – The casino doesn't just donate money, but also resources, space, and time. Many different angles go into the way Hollywood Casino helps its home.

Craps is the king of the casino scene, and it's coming home to Hollywood! But don't step up to the table before you know what you're doing, because this table game has many sides to it… Six, in fact! If you don't know crap about craps, Alton, Marc, and their guest Chris Kirk will clue you in, and you'll be setting points like a pro in no time at all! 🔑 3 Key Takeaways: Live Games Return – Traditional live table games are returning to Hollywood Casino Bangor, replacing the old electronic tables with the exciting real deal. The Rule of 7 – The rules of Craps are highly engaging and in-depth: first thing, you- Hold on, we're not spilling this here! Listen on to hear all about it. Other Triumphant Returns – Craps isn't the only live game back at Hollywood Casino. Blackjack, Roulette, Poker, and many more are all waiting!

Do you remember back when it was Hollywood Slots? Back when it was a simple race track? In this episode of Lights, Slots, Action, Alton and Marc are joined by the illustrious Dan Cashman to celebrate the 20th birthday of Bangor's favorite casino. Take a seat at the table as the three reflect on how Hollywood made its way to the "right side of downtown".   🔑 3 Key Takeaways: 20 Years of Gaming in Maine – Hollywood Casino Bangor celebrates two decades since opening as "Hollywood Slots," marking a milestone for both Bangor and the state's gaming industry. Big Boost for Maine's Economy & Harness Racing – Casino tax revenues have supported local jobs and funneled millions into harness racing, fairs, scholarships, and addiction services. From Slots to Full Casino – Starting with only slot machines in 2005, Bangor gained table games in 2012 after a decisive vote, evolving into a full casino and helping revitalize the downtown area.

Why do casinos run promotions, and how do they decide which ones make the cut? In this episode of Lights, Slots, Action, Alton and Marc dive into the planning, strategy, and customer feedback that shape Hollywood Casino Bangor's promotions calendar. From hot seats to sweepstakes to jackpot frenzies, get the inside story on how promotions are designed to bring energy, value, and fun to every visit. 🔑 3 Key Takeaways: How Promotions Are Planned – Learn how casinos map out promotions a year in advance, factoring in holidays, guest demand, and what's worked before. Types of Promotions Explained – Understand the difference between hot seats, sweepstakes, and exclusive events—and how to qualify. Why Feedback Matters – Discover how guest surveys, on-the-floor conversations, and real-time response shape which promotions stick (and which don't).  

Blackjack isn't just the most popular table game—it's also one of the most approachable and fun. In this episode of Lights, Slots, Action, Alton and Marc welcome back Chris Kirk, Director of Operations at Hollywood Casino Bangor, to break down how to play, what to expect at the tables, and how to make the most of your blackjack experience. From side bets to signals, this episode covers it all for both new and seasoned players. 🔑 3 Key Takeaways: How to Play & Win – Learn the basics of blackjack, including the goal of hitting 21, how side bets work, and why "basic strategy" gives you the best edge. Etiquette & Signals – Understand table etiquette, the hand signals every player needs to know, and how to engage confidently with dealers and other players. Tips for a Great Experience – Discover how to manage bankroll, the social side of blackjack, and how tipping dealers can add fun (and teamwork) to the game.

Electronic pull tabs have been making headlines in Maine, but what are they really—and what could they mean for the state's gaming industry, economy, and communities? In this episode of Lights, Slots, Action, Alton and Marc welcome back special guest Dan Cashman to unpack the proposed legislation, the differences (or lack thereof) between pull tabs and slot machines, and why regulation and voter input matter. 🔑 3 Key Takeaways: What Electronic Pull Tabs Really Are – Why they're essentially slot machines under a different name, and how they compare to casino gaming. The Scale of Expansion – How proposed legislation could allow up to 50,000 machines statewide, representing the largest gaming expansion in Maine's history. Why Regulation & Responsibility Matter – The differences between tightly regulated casinos and unregulated pull tab expansion—and what Mainers should know moving into the 2026 legislative session.

Do new machines really pay out more? Is there a "jackpot switch" hiding in the back? In this episode of Lights, Slots, Action, Alton and Marc take on the biggest myths and misconceptions about casinos. From slot randomness to roulette "systems," they break down what's fact, what's fiction, and why the thrill of gaming comes from its unpredictability. 🔑 3 Key Takeaways: The Truth About Payouts – Why jackpots are powered by random number generators, not by timing, patterns, or secret switches. Slot & Table Game Myths – Debunking ideas like "loose slots," cold/hot machines, and winning roulette systems. Fair Play & Regulation – How strict oversight, regular inspections, and even card and dice swaps ensure every guest has an equal chance to win.

Ever wonder how new slot machines make their way onto the floor at Hollywood Casino Bangor? In this episode of Lights, Slots, Action, hosts Alton and Marc sit down with Chris Kirk, Director of Operations, to reveal the secrets behind slot selection, placement, and the trends driving today's hottest games. From towering 14-foot machines to classic reels, discover how your favorite games are chosen, where to find them, and what's coming next. 🔑 3 Key Takeaways: How New Games Are Picked – Learn how guest feedback, manufacturers, and licensing shape which machines arrive on the floor. Why Placement Matters – Discover why the biggest and flashiest games land in high-traffic spots and how attendants can help you find your favorites. What's Next in Slots – Hear about the balance between trendy new titles, timeless classics, and why guest input keeps the casino floor evolving.

Ever wondered how to get the most out of your visits to Hollywood Casino Bangor? In this debut episode of Lights, Slots, Action, hosts Alton (Director of Marketing) and Marc (General Manager) pull back the curtain on how casino offers really work. From slot play to table games to hotel stays, they share the inside strategies every guest should know to maximize rewards and enjoy all the benefits of the Penn Play program. 🔑 3 Key Takeaways: Play Smart with Your Penn Play Card – Why consistently using your card at slots, tables, hotel, and dining is the #1 way to earn more offers. Time Matters at the Tables – Discover how time on device and average bet size affect your rewards differently from slot play. Maximize with the Penn Play App – How the app gives you instant access to personalized offers, exclusive deals, and even digital hotel keys—all in one place.