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Rev Cycle Unscripted
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Rev Cycle Unscripted

Author: RCM Leaders Forum

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Something different needed to happen. Join Ben Reigle as he challenges the status quo in healthcare revenue cycle. We focus in beyond just the boring surface talking points and into being real with the best leaders, talking openly and honestly about revenue cycle, business, and life.
159 Episodes
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Ever wondered what it really takes to turn your expertise into a thriving business? Jessica Johnson's journey from small-town Wisconsin to building a multimillion-dollar consulting firm will inspire you to transform obstacles into opportunities. She shares the raw truth behind launching a business—how trusting your gut, embracing failure, and staying true to your values lead to exponential growth. In this episode, Jessica opens up about her early days balancing single motherhood while pursuing a tech career, highlighting the resilience and grit that fueled her rise through healthcare leadership. You'll discover her pivot from corporate roles to founding J2 Consulting, and how she navigated the uncertainty and challenges of growing a business from scratch. Jessica breaks down the impactful mindset shifts, from recognizing the importance of self-accountability to building a team aligned with her mission of excellence. We explore key topics like the power of intentionality in team-building, the realities of scaling quickly without losing your culture, and the crucial lessons learned when letting go of control. Jessica shares actionable strategies for maintaining quality at scale, managing client relationships, and creating a sustainable growth plan—all while staying grounded in servant leadership. Her story emphasizes that success is less about following a perfect blueprint and more about trusting the process—and yourself. If you're ready to unlock your potential and build something meaningful, tune in now. Jessica's insights could be the spark you need to take the first step!
#168 Chris Deacon

#168 Chris Deacon

2026-03-1001:11:03

In this episode, we delve into the intricate and often concealed financial practices that shape the US healthcare system. Chris Deacon, an expert in insurance and employer fiduciary responsibilities, sheds light on the deceptive tactics of insurance companies, the historical evolution of health insurance, and the critical legal cases that expose systemic misconduct. With a focus on transparency and innovative employer-led solutions, this episode empowers listeners to rethink healthcare spending and policy reform. Rev101: Rev101.MyKajabi.com
#167 Adam Cartabiano

#167 Adam Cartabiano

2026-02-2401:09:24

Adam Cartabiano is a healthcare revenue cycle expert with deep experience in arbitration, compliance, and revenue recovery, known for transforming complex legal and financial systems into profitable opportunities. Join us as we dive into his story. Rev101: Rev101.MyKajabi.com
RCU: Kim Hodgkinson

RCU: Kim Hodgkinson

2026-02-1001:10:50

Most healthcare leaders focus on the "what" — but Kim Hodgkinson reveals the "how" behind navigating change, building community trust, and staying resilient in the chaos. From her journey from nuclear physics to chief financial officer, she uncovers unexpected lessons on leadership, culture, and innovation that could transform your approach to healthcare — and life. In this candid conversation, Kim shares the real impact of rising insurance costs, the challenge of maintaining loyalty in a merging hospital system, and the power of authentic community engagement. She discusses her unique strategies in managing payer relationships, tackling labor shortages, and embracing AI as a force for good. Plus, hear her inspiring story of caring for her father and how that experience reshaped her perspective on timing, priorities, and purpose.  https://www.linkedin.com/in/kimberly-ann-hodgkinson/ Rev101: Rev101.MyKajabi.com
In this episode, Ben and David dive into the complexities of the healthcare system, exploring the challenges of transparency, the role of AI, and the evolving landscape of employer-based healthcare solutions. They discuss the impact of automation on the workforce, the intricacies of insurance and pricing, and the potential for direct employer contracting to reshape the industry. With candid insights and unscripted dialogue, they navigate the nuances of modern healthcare, offering thought-provoking perspectives on the future of the industry. Rev101: Rev101.MyKajabi.com
RCU: Mike Ng

RCU: Mike Ng

2026-01-1301:02:16

Mike Ng, co-founder and president of Ambience Health Care, shares his journey from data to building a healthcare technology company aimed at alleviating clinician burdens through AI. He discusses the evolution of their technology, the importance of understanding the healthcare ecosystem, and the challenges faced in implementing AI solutions. The conversation highlights the significance of building trust with clinicians, the role of AI in enhancing patient care, and the future vision for Ambience Health Care as they continue to innovate in the healthcare space. Rev101: Rev101.MyKajabi.com
Season 9 Intro

Season 9 Intro

2026-01-0650:22

In this engaging conversation, Benjamin and Tina share their experiences from a recent concert, discussing the festive atmosphere and unexpected challenges they faced. They delve into healthcare topics, including prescription issues, the role of pharmacy benefit managers, and the complexities of healthcare systems. The discussion also touches on the impact of consolidation in healthcare, the ethics of profitability, and the importance of community-focused care. Throughout the conversation, they explore the intersection of personal experiences and broader healthcare themes, highlighting the need for effective communication and patient-centered approaches. Rev101: Rev101.MyKajabi.com
Join us live from Denver as we dive into the dynamic world of healthcare administration with Philip Boyce. Philip shares the challenges of integrating systems and the importance of mentorship and collaboration. He even flips the script and starts interviewing Ben! Rev101: Rev101.MyKajabi.com
In this engaging episode, Nikki Harper and Shannon King dive into the evolving landscape of healthcare and revenue cycle management. From the challenges of automation and AI to the intricacies of leadership and team dynamics. Join us as we explore the future of healthcare, the impact of remote work, and the importance of adapting to change in a rapidly shifting industry. Rev101: Rev101.MyKajabi.com
In this episode of RCU, Gary and Jon dive into the dynamic world of healthcare leadership and revenue cycle management. With insights from their own experiences, Gary and Jon share strategies for navigating the challenges of leadership, the importance of community, and the need for strategic thinking in today's fast-paced healthcare environment. Tune in for a thought-provoking conversation that highlights the balance between risk-taking and maintaining operational excellence. Rev101: Rev101.MyKajabi.com
In this engaging episode, join us live from Denver at HFMA Day Two as we dive into a candid conversation with Candice, the Chief Commercial Officer at Acuity. Discover her journey from growing up in New York to navigating the fast-paced world of healthcare revenue cycle management. Candice shares personal stories, insights on leadership, and the importance of building strong communities. Tune in for an inspiring discussion on career growth, personal development, and the power of resilience.
In this insightful episode, we sat down with Kim Davis, Chief Revenue Officer at CU Medicine, to explore the unique structure and challenges of academic medical centers. Kim shares her experiences managing a complex network of 4,000 providers and discusses the intricacies of revenue cycle management. We delve into the importance of servant leadership and how it shapes organizational culture. Join us for a deep dive into the world of healthcare finance and leadership with one of the industry's most respected voices. Rev101: Rev101.MyKajabi.com
Ben Reigle and Jon Neikirk explore the evolution of revenue cycle management in healthcare, highlighting the transition from outdated systems to modern technology like Epic dashboards, which enhance operational efficiency and visibility.
RCU: Jonathan Wiik

RCU: Jonathan Wiik

2025-10-2801:10:22

Jonathan wiik and Ben Reigle dive into the integration of AI in healthcare, focusing on the assumptions of efficiency and accuracy. They highlight the significant challenges posed by poor data quality in the healthcare sector, as well as how the current administration is effecting the healthcare industry.  
In this episode, Ben engages in a lively discussion with Travis and Sean from Hyve, exploring the complexities of healthcare data utilization, the challenges of coding and payment transparency, and the evolving dynamics between payers and providers. They delve into the importance of collective data analysis, the future of healthcare negotiations, and the intricacies of navigating audits and payment delays, all while emphasizing the need for better stewardship of healthcare data.
In this episode of Rev cycle unscripted, Katerina Serdenkovskiv & Manal AlMaghafi discuss their diverse backgrounds in healthcare, the evolution of revenue cycle management, and the impact of automation and AI on the industry. They explore the challenges of data accessibility, the future of patient experience, and the generational shifts in job roles within healthcare. The conversation emphasizes the importance of adapting to change and the hard work of teams in navigating these transformations.
In this episode of Rev Cycle Unscripted, Ben Reigle and Scott Cooper discuss the evolving landscape of revenue cycle management, focusing on the integration of AI, the challenges of healthcare automation, and the complexities of patient billing. They explore the impact of hospital mergers on community connections and payment behaviors, as well as the broader implications of automation on the healthcare workforce and society as a whole.  
Introduction Episode of Rev Cycle Unscripted! Ben on Linkedin: https://www.linkedin.com/in/ben-reigle/ Tina on Linkedin:  https://www.linkedin.com/in/tina-fleming-uncaged/ RCM Leaders Forum: https://www.linkedin.com/company/rcm-leaders-forum/
I have been working on a new concept for a few months. I'm so thankful to Kayla Howell, CRCR John Ziegler and the entire HFMA Central Ohio chapter for giving me the freedom to present it last week. This group has consistently been willing to dive into the unknown with some of my crazy ideas. For that I'm very appreciative. Special thanks to my guests who joined me on stage after my talk to discuss it: Girish Dighe David Kelly, MHSA 🎙 and Kayla. This is my history lesson on how insurance actually got started. And how I think we should move forward...more to come. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!
Jonathan Wiik

Jonathan Wiik

2025-04-2201:15:15

Jonathan Wiik, Healthcare industry Author and VP of FinThrive, predicts changes to American healthcare under the current administration as well as dives back into his past reminiscing his first hospital job. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!
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