Broker Daily Podcast Network

In this week's episode of Business Accelerator, Alex Whitlock and Jason Back unpack the latest insights from the Broker Pulse team and what they mean for mortgage brokers heading into the end of the year. As the market becomes more fragmented and consumer expectations rise, brokers are being challenged to rethink how they attract, convince, and retain clients. The data shows a clear trend: borrowers per broker are declining across major states as more Australians seek personalised service. Yet consumer perceptions around trust and transparency remain a major barrier. With 65 per cent of borrowers choosing the first broker they speak to – and one in three open to switching next time – the pressure to make every first impression count has never been greater. Alex and Jason explore how brokers can bridge the gap between expertise and consumer understanding, from refining messaging and addressing misconceptions upfront to leveraging SEO tools and technology to meet clients where they are. They also discuss why emotional intelligence and genuine salesmanship are now just as important as technical skill. Tune in to hear how exceptional brokers can seize the opportunities in a shifting marketplace by adapting fast, sharpening their client experience, and positioning themselves as trusted partners in an increasingly competitive environment.

SME brokers are navigating a more complex market than ever, with some sectors showing renewed confidence while others pull back. In this episode of Finance Specialist, host Liam Garman sits down with Accendo Financial partner Trent Carter to unpack how brokers can interpret, and respond to, conflicting economic signals. The episode opens with a news wrap covering the RBA's steady rate decision, Beyond Bank's pause on pre-approvals, and new data showing stronger confidence among some SME owners. Carter explains why these indicators matter and how they shape borrowing behaviour and lender appetites. Garman and Carter then dive into the shifting SME lending environment, from rising insolvency rates to increased demand for business term debt, as older owners look to retire or sell. They explore the sectors powering ahead, healthcare, aged care, agribusiness, and mining services, and what this means for brokers advising growth-focused clients. The conversation also unpacks the rise of private credit and fintech working-capital solutions, and how brokers can use these tools to solve increasingly complex client needs. Carter highlights the importance of interpreting a client's business story and demonstrating value far beyond securing a loan, as regulation and lender expectations continue to evolve.

In this episode of Broker Daily Uncut, hosts Alex Whitlock and Eva Loisance are joined by Finni broker Costa Arvanitopoulos to unpack the biggest insights from the first ever Broker Pulse roundtable – and what brokers really think of the market. From broker behaviour, borrower expectations, and shifting market dynamics under the microscope, the trio reflect on the evolving relationship between brokers and their clients – and the growing demand for honesty, clarity and upfront disclosure. The hosts dive into the standout revelations from the Broker Pulse presentation, including fresh data on how borrowers choose their broker, why first impressions are more powerful than many realise, and the wake-up call brokers received on transparency around fees and remuneration. They also take a look at what's driving rising fixed rates, why auction results might be hinting at softening confidence, and the widening gulf between house and unit prices that's reshaping investor strategy. The episode rounds out with a look at the surging interest in SMSF lending – from higher rates to hands-on control – and what this means for investors searching for stability in an increasingly uncertain market.

In this episode of Business Accelerator, Alex Whitlock and Jason Back tackle a common challenge for established mortgage brokerages: hitting a growth plateau. They explore why the strategies that fuelled initial success may no longer be working and what brokers can do to reignite momentum. In an increasingly competitive environment with over 22,000 brokers and banks prioritising proprietary lending, maintaining growth requires more than just relying on repeat business. How can brokers evolve their business model to find new pathways when growth seems to have stalled? Tune in to find out the importance of the stress-test questions you can be asking yourself that can help double your volume in less time and how adapting your role through diversification and technology can pave the way for sustained expansion.

Launching a mortgage brokerage is one of the biggest career leaps a broker can make and demands more than just technical expertise. It requires a mindset shift, solid systems, and a clear understanding of why you want to build a business in the first place. In this episode of Finance Specialist, hosts Trent Carter and guest host Liam Garman, unpack what brokers need to know before starting their own brokerage, revealing the motivations, challenges, and practical steps that separate successful business owners from those who struggle. They explore the critical transition from broker to business owner, highlighting the importance of strong infrastructure, solid processes, and the discipline to "walk before you run" when setting up a new operation. The episode also dives into essential tools for new brokerages – from CRM systems to accounting software – while urging caution against chasing shiny tech that doesn't solve real problems. Garman and Carter tackle the debate around commissions versus advisory fees, encouraging brokers to articulate and monetise their value, and break down licensing and compliance considerations that new business owners must weigh carefully. Above all, the hosts emphasise clarity of purpose, realistic goal setting, and a customer-first approach as the foundations of a thriving brokerage.

In this episode of Broker Daily Uncut, co-hosts Alex Whitlock and Eva Loisance dissect the current pulse of the Australian mortgage market as the spring selling season peaks, and the calendar year draws to a close From the intricacies of a "stop-start" market environment and regional variations in buyer sentiment, the conversation pivots around the pervasive uncertainty regarding interest rates, with the Reserve Bank's next move being the subject of intense speculation among borrowers and investors. The hosts also explore how investor sentiment is evolving, noting a shift from hopeful anticipation of rate cuts to a strategic reassessment of borrowing capacity, plus changes in fixed-rate pricing and why the variable/fixed-rate gap is narrowing. The hosts conclude by reviewing the signals from major banks, such as CBA, which suggest the current rate-cutting cycle may have reached its conclusion.

In this episode of Business Accelerator, Alex Whitlock and Jason Back take a look at how brokers can maintain momentum as the spring selling season ramps up, and the demand for investor and first- home buyer loans surges. While many people may be focused on the upcoming holidays at the end of the year – brokers are racing to the finish line – with some finding themselves in a state of fatigue. So how can brokers ensure they're working smarter both now and into the future? Tune in to find out why Back recommends conducting a 'reverse bucket list', the perils of comparing yourself to others, and the beauty of working in 90-day sprints.

In this episode of Broker Daily Uncut, hosts Phil Tarrant and Alex Whitlock explore the evolving landscape of Australia's mortgage industry and what it means for brokers and investors. They highlight the importance of celebrating achievements, noting that recognising successes boosts morale and reinforces professionalism during busy periods. With around 22,000 brokers and nearly 80 per cent of loans now processed through brokers, they discuss whether the industry has reached a growth plateau. The rise of buyer's agents is examined, as their entrepreneurial approach may encroach on traditional broker roles and drive greater professionalisation. Tarrant and Whitlock also review first home buyer schemes, warning that while these boost market activity, they may increase debt burdens for younger Australians. Major banks are engaging more closely with brokers to strengthen relationships and better understand market dynamics. The hosts stress the role of self-regulation, citing examples like Macquarie Bank's withdrawal from trust lending as a way to maintain integrity and limit external oversight. Looking ahead, they predict increased consolidation, professionalisation, and the need for brokers to stay informed and adaptable in a changing market.

In this episode of Business Accelerator, Phil Tarrant and Jason Back delve into the evolving landscape of mortgage broking and its implications for brokers in 2026. They discuss the pressures facing solo practitioners, including burnout and the challenge of being the "hero" of their business, and examine the potential shift toward more collaborative and sustainable business models. The duo highlight how the industry's rapid growth – brokers now write around 75 per cent of all mortgages – is creating both opportunity and competition, forcing brokers to rethink traditional approaches. Back outlines how solo brokers can still thrive by leveraging technology, building strong client relationships, and excelling in marketing, sales, and service. For those struggling to scale independently, he suggests joining larger brokerages to access support, resources, and sustainable growth pathways. Tarrant and Back also consider broader industry shifts, advocating models similar to those found in accounting or legal practices, where brokers can work in structured firms with opportunities for partnership and equity. They emphasise the critical role of aggregators in supporting productivity, efficiency, and long-term sustainability. By combining mindset, technology, and strategic business structures, this episode equips brokers to adapt, remain relevant, and thrive in a transforming market.

The mortgage broking industry in Australia is becoming increasingly competitive, prompting brokers to adopt strategic marketing, personalised client engagement, and diversified services to stay ahead. In this episode of Finance Specialist, hosts Liam Garman and Trent Carter explore effective marketing strategies, emphasising multichannel approaches, consistent engagement, and personalisation to build trust and strong client relationships. They stress the importance of understanding client problems and delivering value, moving conversations beyond rate comparisons to meaningful financial solutions. Goal setting and habit-based planning are highlighted as essential tools for brokers to achieve momentum and long-term success. Diversification into commercial lending and SMSF opportunities is encouraged, helping brokers reduce risk, while tapping into new revenue streams. Garman and Carter also highlight the role of automation and technology in streamlining workflows and improving client retention, while cautioning that the human touch remains critical. Education and professional development are central, equipping brokers with deeper financial insights to provide tailored advice and stay ahead of market trends. Throughout, the hosts emphasise strategic planning, personalised service, and continuous learning as keys to navigating the complexities of today's mortgage broking landscape.

In this episode of the Broker Daily Uncut, host Alex Whitlock is joined by mortgage expert Eva Loisance from Finni Mortgages to unpack Macquarie Bank's abrupt withdrawal from trust lending, and what it means for investors. Loisance explains that while trusts have long been used for asset protection and tax benefits, they also come with complexity and compliance risks that have made lenders increasingly cautious. Macquarie's decision to exit the trust lending space entirely shocked brokers and investors, arriving without warning and signalling potential concerns over ethical and administrative issues. Other banks, including Westpac and St.George, have already made trust lending more difficult, but Macquarie's full retreat marks a turning point in the market. In contrast, the Commonwealth Bank of Australia quickly moved to position itself as an alternative, offering to apply negative gearing to trust structures to boost borrowing capacity. Loisance notes that the changes will prompt investors to reassess whether a trust structure truly aligns with their goals, as many are now advised that simpler ownership models may be more effective. She also cautions that unqualified professionals, such as some buyer's agents, are influencing structural decisions they aren't licensed to advise on, heightening investor risk.

In this episode of Broker Daily, co-hosts Phil Tarrant and Jason Back break down the mindset, systems, and strategies brokers need to avoid burnout and sustain success. They explore how recognising early signs of fatigue, irritability, and over-reliance on adrenaline can protect both health and business outcomes. The duo discuss the importance of seeking feedback and support from colleagues, managers, and family to prevent burnout before it escalates. Organisation, routine, and time audits are highlighted as essential for prioritising high-value activities, while delegating or automating lower-impact tasks. They emphasise the need to set boundaries, learn to say no, and manage workloads effectively. Maintaining a healthy lifestyle – including exercise, nutrition, and stress management – is shown to boost both personal wellbeing and professional performance. Tarrant and Back also highlight the building systems and support structures that enable brokers' businesses to run efficiently without relying solely on their own efforts. By combining mindset, structure, and practical strategies, this episode equips brokers to stay passionate, protect their wellbeing, and grow their business sustainably.

The mortgage broking industry in Australia is evolving rapidly, offering brokers new opportunities to scale, adapt, and capture investor confidence. In this episode of Finance Specialist, hosts Liam Garman and Trent Carter explore shifting market trends, from rising investor interest in Melbourne and regional Victoria to growing confidence in SMEs and management-style business investments. They highlight economic stability, noting low likelihood of major rate hikes and the potential for a November rate cut, which is encouraging investors to diversify beyond property appreciation. AI and automation are also transforming broking workflows, helping brokers streamline communications and free time for high-value client engagement, though both hosts emphasise maintaining the human touch. Garman and Carter caution against over-reliance on AI, advising brokers to use it as a tool to augment insight rather than replace expertise. The discussion also touches on market hysteria among first home buyers, driven by government incentives and FOMO, with regional markets showing more stability than metro areas. Throughout, the hosts stress strategic planning, thoughtful execution, and tailored approaches as key for brokers navigating this complex landscape.

Australia's property market is increasingly facing digital threats, and it's buyers who remain unaware who are most at risk. In this episode of Broker Daily Uncut, host Phil Tarrant chats with mortgage expert Eva Loisance about the rising cyber security scams targeting property deposits. Loisance explained how scammers use email spoofing to redirect funds, sometimes intercepting hundreds of thousands of dollars from unsuspecting buyers. She emphasised that simple verification steps, such as calling to confirm bank details or conducting small test transfers, can prevent costly mistakes. The conversation also highlighted the evolving role of mortgage brokers, who must now guide clients not only on loans, but also on security and long-term portfolio planning. Outdated lending models and prematurely complex structures can leave investors exposed, so brokers are increasingly focused on tailored, strategic advice. With first home buyer activity surging – particularly in the unit market – understanding market trends and risks has never been more crucial.

In this latest episode of Business Accelerator, co-hosts Alex Whitlock and Jason Back break down the mindset, systems, and strategy behind scaling successfully. Continuing from their previous podcast discussing how brokers can hit their $100 million milestone, they unpack the key shifts brokers need to make to reach and sustain that level of performance. Together, Whitlock and Back unpack how the right mindset and energy can completely transform a broker's business trajectory. They discuss how showing up with intention and confidence attracts higher-quality clients, partners, and opportunities, and why sustainable growth starts with whom you choose to work with. They also explore the critical importance of understanding market dynamics, analysing client behaviour, and focusing on profitability as opposed to just volume. From building the right support team to understanding the true financial realities of growth, they share hard-won lessons for brokers who want to go big without burning out.

In his farewell episode of Finance Specialist, host Jack Campbell and co-host Trent Carter unpack the biggest shifts shaping Australia's mortgage broking industry – from diversification and technology to the rise of non-bank lenders. Over the past year, diversification has become a defining trend, with more brokers expanding into commercial lending, SME finance, and SMSFs. Carter shared the story of a Tasmanian broker who, inspired by the show, successfully pivoted into SME lending – proof that confidence and curiosity are driving broker success. They also explored how technology and AI are reshaping the broker toolkit, streamlining workflows and opening new growth opportunities, while cautioning that the right tech should enhance – not overwhelm – daily operations. And as non-bank lenders continue to gain traction, Campbell and Carter highlighted how their flexibility is helping brokers say "yes" more often to clients with complex financial needs.

Australia's mortgage broking industry is shifting fast, and it's those brokers who are diversifying and adapting to tech who are staying ahead. In this episode of Broker Daily Uncut, guest host Liam Garman chats with Eva Loisance, principal at Finni Mortgages, about how brokers can cut through a cluttered and evolving market to stay ahead. Loisance began the podcast discussing how investor lending is surging, with more clients refinancing or unlocking equity to expand their portfolios. Many brokers are now following their clients into the commercial real estate market, chasing higher yields and broader opportunities. The expert then warned that it was risky to avoid diversifying your skill sets, urging brokers to take a more holistic approach to client needs. With major banks ramping up direct channels, the pair then discussed how success will come from specialisation and human expertise, offering complex solutions where tech can't replace judgment. Enjoy the podcast!

In this latest episode of Business Accelerator, co-hosts Alex Whitlock and Jason Back unpack what it really takes to build a $100 million mortgage broking business in today's market. They explore how this once-elite milestone has evolved, what it means now, and the key shifts brokers need to make to reach and sustain that level of performance. Whitlock and Back break down the mindset, systems, and strategy behind scaling successfully, revealing why the smartest brokers focus on structure, clarity, and profitability – not just volume. From building the right support team to understanding the true financial realities of growth, they share hard-won lessons for brokers who want to go big without burning out. Tune in for a practical conversation on designing a business that grows, performs, and stays profitable at scale.

AI is revolutionising Australia's mortgage broking industry, giving brokers a secret edge to win clients, save time, and outpace the competition. In this episode of Finance Specialist, host Jack Campbell and marketing coach Adam Franklin from Blue Wire Media discuss how brokers can use AI to streamline marketing and boost productivity. At the recent Broker Innovation Summit, Franklin outlined how AI can act as a broker's "second brain," helping create content, manage communications, and identify new opportunities, while freeing time for client work. He encouraged brokers to start small, feeding AI key business and client details, and to add their personal touch once AI has produced the foundation. Some brokers are already seeing results, with one Queensland broker reportedly halving deal times and reviving dormant leads through AI-driven automation. Looking ahead, Franklin expects voice AI to further transform how brokers communicate and operate. His upcoming masterclass, AI Edge, will give brokers hands-on skills to integrate AI tools into their daily workflows and marketing strategies.

In this latest episode of Broker Daily Uncut, hosts Alex Whitlock and Eva Loisance unpack how shifting bank policies and market momentum are reshaping opportunities for brokers and borrowers alike. The pair highlight growing flexibility from lenders, with banks now more open to self-employed clients and taking a softer stance on HECS debt – a move that's expanding borrowing capacity for younger buyers. Co-host Loisance, principal at Finni Mortgages, points to renewed demand for self-managed super fund (SMSF) lending, noting lenders such as Pepper are now offering 90 per cent loans with no LMI, a stark shift from the rigid rules of the past. On the ground, both hosts report markets in Melbourne and Sydney running hot, with homes routinely selling above their price guide. But as valuations lag behind rising prices, buyers, particularly first-timers, are feeling the pinch when appraisals fall short. The episode also explores competitive owner-occupied lending, where fixed rates as low as 4.7 per cent are fuelling strong activity and enticing new borrowers. Their key message for brokers: stay alert to evolving credit policies and educate clients on emerging products like SMSF loans.