Creating Disney Magic

"Leaders don't need to have all the answers. They just need to know how to get to the right answer quickly." Notable Moments [00:02:40] Why unexpected problems happen constantly [00:03:22] Deciding what matters most right now [00:03:56] Knowing when to get expert help [00:04:57] Staying calm instead of overreacting [00:05:31] Fixing problems immediately vs. letting them linger [00:06:29] Making backup plans before trouble hits [00:06:57] Why acting quickly helps you sleep better [00:09:20] Anticipation, action, and reflection Unexpected challenges happen to everyone. Lee Cockerell shares how experience, calm decision-making, and quick action help leaders handle problems without panic. The conversation explores why fixing issues immediately matters, when to ask for help, and how anticipation and reflection reduce future disruptions. Read my blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"If people don't know where you stand, they'll make it up themselves." Notable Moments [00:02:49] Why open Q&A builds credibility fast [00:04:00] Answering uncomfortable questions publicly [00:05:05] Why truth builds trust faster than strategy [00:06:00] Being clear about values and expectations [00:08:03] Why authenticity matters more than preparation [00:09:35] How candid communication shapes reputation [00:10:33] Why people trust leaders who tell the truth [00:11:09] Speaking up carries less risk than people think Being candid about what you believe is one of the fastest ways to build trust. Lee Cockerell shares why it is important that leaders answer hard questions, stating values clearly, and telling the truth, especially when it's uncomfortable. Strong leaders know that credibility and psychological safety create stronger leadership cultures. Read the blog for more from this episode. Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Experience only matters if you can tell someone what you got out of it." Notable Moments [00:02:51] Why frequent job changes raise questions—but aren't always negative [00:03:10] The value of staying long enough to learn, grow, and be noticed [00:05:31] Why people leave bosses, not companies [00:06:33] Evaluating opportunity, culture, and enjoyment at work [00:09:21] When a job sounds good until you're actually doing it [00:12:37] Reliability and work ethic as long-term differentiators [00:14:39] Why explaining what you've learned matters more than the path itself [00:16:05] Knowledge vs. ignorance and the long-term value of learning Career paths vary, but one thing matters every time: being able to explain what you've learned. Lee Cockerell shares why experience, reflection, and reliability often outweigh titles or timelines. The conversation explores staying long enough to grow, knowing when to move on, and how learning compounds over time when you can clearly articulate it. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"If you can connect action to something emotional, people will stick with it." Notable Moments [02:24] Why people don't follow good advice [03:36] The role leaders play after the event ends [05:11] Doing hard things for the people you love [06:24] Why progress feels good after the work [12:32] The power of repetition and encouragement People don't fail because they don't know what to do. They fail because change is hard. This conversation explores why follow-through matters more than information and how encouragement, emotional connection, and repetition help people take action. Read Lee's blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Progress doesn't require perfection. It requires starting and staying with it." Notable Moments [00:27] Why every morning is a new beginning [02:40] Why most resolutions fail [04:10] The power of starting before you feel ready [06:10] How progress builds confidence [11:33] Why saying no is a leadership skill Most people already know what they need to do to improve their life. They just don't start. In this episode, Lee Cockerell explains why progress begins with action, not motivation. He shares practical advice on starting small, building routines, and staying focused on what matters most. A reminder that real change happens one decision at a time. Read the blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"People like to go where they're happy to be seen." Notable Moments [01:19] Why people want to go where they feel welcome [04:29] Making your people the brand [06:49] Reliability as a leadership advantage [10:28] Reducing turnover by focusing on how people feel [15:49] The responsibility that comes with caring deeply Great leaders don't try to serve everyone. They find their people and take care of them. In this episode, Lee Cockerell and returning guest Liz Wilcox, an entrepreneur and email marketing educator known for building a people-first business. They explore how knowing your audience, simplifying your work, and showing up consistently builds trust and long-term success. Read my blog for more from this episode.  Connect with Liz Wilcox Lizwilcox.com/ Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Knowledge is the key that opens all the doors ahead of you." Notable Moments [03:55] Why making people feel important changes everything [06:42] The emotional root of most leadership problems [09:20] How exposure reshapes perspective and confidence [12:29] Reputation and the danger of untold stories [15:06] Why intentionality separates leaders from managers Knowledge is more than information. It's influence, credibility, and trust. In this episode, Lee Cockerell, retired Executive VP of Walt Disney World, explores how learning shapes leadership in high-pressure environments, why everyone needs to feel valued, and how reputation is built through intentional actions.  Knowledge doesn't just make you smarter. It makes you steadier, braver, and more useful to the people around you. And that's the kind of currency that never loses value. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"There's no upside for not being nice." Notable Moments [02:32] What "being nice" actually means in leadership and daily interactions [03:20] Why raising your voice causes you to lose respect [04:12] How organization and stress management affect how you treat people [07:12] Handling tough conversations while still being respectful [09:47] The influence leaders have, even when they don't realize it Being nice is often misunderstood in leadership. In this conversation, Lee explains why kindness is not weakness, how respect builds long-term influence, and why managing your emotions matters more than managing other people. He shares practical examples from daily life, leadership roles, and personal experiences to show how being nice strengthens relationships, protects your reputation, and improves your own well-being. Notable Moments Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Every decision comes down to one question: is it worth it?" Notable Moments [00:01:19] Examples of shifting customer value [00:04:11] Industries where customers feel "stuck" with rising prices [00:05:11] What Lee learned by switching grocery chains [00:07:17] The three-legged stool of pricing decisions: customer, employees, bottom line [00:10:26] The importance of awareness and knowing what things really cost [00:17:18] Inflation, habits, and the slow creep of change In this conversation, Lee Cockerell shares practical stories about rising prices, customer expectations, and how businesses can make thoughtful adjustments without creating resentment. He explains why experience matters more than price, how awareness leads to better financial decisions, and how small changes - good or bad - accumulate over time.  Read the blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Anytime you can do more than everybody else, you'll stand out." Notable Moments [01:20] Persistence pays off [03:34] Creative ways people get noticed [04:45] Why showing up still matters today [07:23] Networking as a strategy, not luck [13:59] How persistence shapes careers over time This episode explores the power of persistence and how small, consistent actions can open opportunities others miss. Lee Cockerell shares stories of people who refused to give up and ultimately built successful careers. The conversation also touches on practical strategies for standing out, networking with intention, preparing for interviews, and using creativity to earn visibility in competitive environments. Take a listen and walk away with simple, timeless advice for getting noticed and moving forward in careers. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Training is useless if it's not enforced." Notable Moments [05:32] Anticipating problems is the foundation of training. [07:31] Enforcement matters just as much as teaching the standard. [08:58] Customer expectations reveal what training should cover. [13:31] Frontline experience exposes blind spots leaders miss. [15:29] Standards create consistency across every location. Great service comes from anticipation, clarity, and consistent training. Lee Cockerell shares practical lessons on how organizations can prepare for the problems they know are coming, learn from customers and employees, and build standards that ensure consistent service at every location. He explains why training must be enforced and how frontline workers reveal what excellence really looks like. Anticipating challenges is the key to creating a safe, reliable, and enjoyable customer experience. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"When you respect time, you build trust and your reputation grows." Notable Moments [03:30] Time is not the new issue; it's always mattered [05:10] How Disney engineers measure time and efficiency [09:20] Coffee shop story and customer decision-making [15:00] Why leaders must observe operations firsthand This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Every leader's job is to inspect what they expect." Notable Moments [03:39] Seeing management as part auditing, part leadership [05:57] Why clarity prevents most workplace problems [07:48] The real issue behind poor communication [09:22] How clear expectations turn fear into trust [11:32] Inspect what you expect every day Lee Cockerell shares how good managers act like auditors by constantly checking for clarity, accuracy, and accountability. He explains why inspection builds trust when it's done with communication and transparency. Learn how leaders can prevent most problems simply by setting expectations clearly and following up with consistency and care. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"When you surround yourself with people who think differently, you see your blind spots." Notable Moments [01:38] Becoming an expert and why it matters [04:34] The value of solving problems together [09:09] How to form a mastermind with variety and trust [11:20] The importance of psychological safety and honesty [17:15] Why encouragement and recognition matter Discover how to create your own mastermind and why diversity of experience leads to better problem-solving. Lee Cockerell shares lessons from Disney and beyond about gathering people with different perspectives, creating psychological safety, and leading with honesty and encouragement. Learn why truth-telling, humility, and collaboration can transform both your leadership and your organization. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"When you invest in people, they remember how you made them better." Notable Moments 03:51  Why Disney invests heavily in the College Program even when most students don't stay. 05:24  How early work experience builds discipline and long-term skills. 07:51  College students earn real-world credits and lessons that last a lifetime. 10:58 How any company can build its own version of the Disney College Program. 12:42 Why a Disney experience, or any great training, opens career doors. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"You're not born disorganized. You become disorganized because responsibility grows faster than your systems do." Notable Moments [03:44] –Teaching time management helps employees connect with leaders and understand their own responsibilities. [05:34] – Neglecting the things that seem small can lead to big problems. [07:11] – Adopting a system can positively change your life and career trajectory. [11:23] – Handwritten planners versus digital tools and why writing strengthens memory. [15:55] – Schedule the priorities in your life or they won't get done. Lee Cockerell shares why effective time management is less about tools and more about personal accountability. He reflects on lessons from decades of leadership at Disney, the importance of maintenance in every part of life, and how to build habits that prevent chaos before it starts. Read the blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"If you can't clearly explain what you bring to the table, people won't know, and if they don't know, they can't value it." Notable Moments [03:31] What employers really want to hear [04:54] "Whatever you give me, I get it done." [06:01] Reliability, attitude, and honesty over rehearsed answers. [08:09] Three rules of leadership: hire right, train right, treat right. [11:15] How repetition and focus help you become believable and recognized as an expert. In this conversation, Lee Cockerell shares how learning to talk confidently about your work can change your career. He reflects on early mistakes, practical advice for interviews, and simple habits that help you communicate value. Learn how to articulate strengths, express reliability, and build a reputation as someone who "gets it done." Read my blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"When you're high quality and reliable, people will keep coming." Notable Moments [02:42] Early lessons about customer perception when raising prices. [04:53] Why transparency and education matter when costs rise. [08:41] Storytelling and facts help justify change. [11:42] Quality and reliability help businesses retain customers even after price hikes. [13:13] Predictability and peace of mind are worth paying for. Raising prices is never easy, but it's necessary for long-term business health. In this conversation, Lee Cockerell talks about the experiences he's had with price increases and the lessons he's learned. He shares how to communicate price increases with honesty and confidence based on his career in hospitality, including as Disney leadership. Take a listen to learn how to explain why, maintain trust with customers, and focus on value over cost. Read the blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

"Don't give your customers a chance to go try somebody else. They might not come back." Episode Highlights [03:42] Why environment and people matter more than coffee quality. [06:55] Observations on cultural diversity in different coffee shops. [09:54] The best consultants in your business are your employees and customers. [13:04] The danger of closing doors and letting customers try competitors. [15:10] Lessons learned about loyalty and value from grocery shopping. Your customers are only loyal until they find something better. In this conversation, Lee Cockerell shares personal stories and practical lessons on why people leave, how small details make the biggest difference, and what leaders can do to keep customers coming back. Read the blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"Everything is hard until it's easy. The only way it gets easy is practice." Episode Highlights [00:01:36] Lee recalls his first attempt at public speaking at Marriott. [00:02:45] Advice from Bill Marriott's father-in-law [00:03:55] Practice as the path to confidence. [00:06:26] How fear holds people back from trying. [00:07:39] Explain things simply to prove understanding. [00:08:33] Improvement through courses, reading, and daily study. Lee Cockerell opens up about his early struggles with public speaking and the lessons that helped him turn fear into confidence. He explains why passion and personal stories make presentations more engaging and memorable than polished scripts. Lee reminds us that practice is the only way to build true confidence, and that fear is often the biggest barrier to growth. This conversation highlights simple, practical steps anyone can take to improve their communication skills and become more effective leaders. Read the blog for more from this episode.  Resources Creating Magic Mastermind October 2025 CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.