Within the Trenches

Episode 677 features Anthony, a 911 professional out of Arizona. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Transitioning from veterinary ER work to public safety dispatch What new dispatchers experience during training and their first days on the job The emotional impacts and burdens of handling critical calls Real stories of both life-saving moments and calls that haunt dispatchers Important lessons for dispatchers and the public about emergency communication If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role Lessons in leadership and mentorship from over 40 years in the industry Strategies for supporting new dispatchers and building resilience on the team Addressing challenges like burnout, low staffing, and the importance of a supportive work culture Why public education and community engagement are essential for the future of 911 If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Vote for me for Top Host here - https://tophost.org/2026/ricardo-martinez-ii Episode topics – Recap of recent podcast episodes, travels, and speaking engagements The story and mission behind Camp Imagine Listening wellness retreat Partnership details with Alex Sheen and the "Because I Said I Would" foundation Plans for funding and launching the first Camp Imagine Listening How you can support through the Top Host competition and future fundraising efforts If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana. Episode topics – How childhood experiences and early influences led to a career in public safety Challenges and rewards of working in a small-town emergency services environment The realities of 911 call-taking, from life-or-death moments to routine requests The impact of critical incidents and the importance of mental resilience Details about the "Listen Again" initiative focused on improving emergency communication through curiosity and compassion If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller focused, and trying to be the calm voice she needed in a horrific situation. As the phone went silent, Christina could only hear fire. The call stayed with her long after her shift ended. Years later, she finally had the opportunity to speak with the woman whose voice she had never forgotten. What the caller told her brought the story full circle. This story comes from Christina's conversation on Within the Trenches Episode 673, where she shares her journey in 911, training the next generation of dispatchers, peer support, and the calls that stay with us. Within the Trenches - True stories from the 911 dispatchers who live them is a podcast based on the experience of being a 911 professional. Each episode will take you on a roller coaster of emotions. Subscribe for more stories from 911 heroes like Christina. #911dispatcher #firstresponders #WithinTheTrenches #IAM911 #podcast