Claim OwnershipEveryday Practices Dental Podcast
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Follow Regan Robertson, Chief Communications Officer for Productive Dentist Academy, and Sara Hansen, Sr. Marketing Advisor for Phoenix Dental Agency, as they deliver actionable insights and proven strategies for dental professionals. From marketing and brand differentiation to practice ownership, team building, patient experience, and leadership, get practical guidance you can immediately apply to help your practice grow and thrive.
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Thinking about going out of network? This episode breaks down what practices must do before making the move, from team training and patient communication to internal systems and marketing that replaces demand before it disappears.
What happens after the appointment shapes what patients believe about your practice. In this episode, Regan Robertson and Sara Hansen break down how intentional follow-up builds trust, keeps treatment moving, and turns routine care into long-term loyalty.
The patient experience does not begin in the chair. It begins the second someone walks through your door or hears your voice on the phone. In this episode, Sara Hansen, Regan Robertson, and Apryl Christian unpack how welcome, listening, and team connection shape the way patients feel before treatment ever begins.
Old patients rarely disappear for no reason. In this episode, Sara Hansen and Regan Robertson unpack what ghosting actually means in dentistry, why trust breaks after the visit, and how better follow-up can recover treatment that is already sitting inside your practice.
Silence can feel peaceful or it can feel tense. In this episode, Regan Robertson and Sara Hansen break down how sound shapes patient comfort, team energy, and whether your marketing matches what people experience the moment they walk through the door.
Patients decide if they trust you before they sit down. If your website and ads feel premium but your check in and waiting room feel chaotic, trust breaks fast. Regan Robertson and Sara Hansen show you how to close the gap so your marketing stops leaking at the front door.
This episode is a pause. A moment of reflection. Regan Robertson speaks directly to the Productive Dentist Academy and Everyday Practices community to honor the life and legacy of Dr. Bruce Baird. Listeners hear Bruce's story, his values, and the quiet principles that guided his leadership. The episode also shares how PDA will move forward, rooted in the foundation Bruce helped build, and invites the community to participate in honoring him through shared memories and service. This is not a business episode. It is a gratitude episode. Visit productivedentist.com/bruce to share a memory, message, or story honoring Bruce. Your words will help preserve his impact and continue the work he believed in.
A candid transition episode that honors legacy, embraces change, and sets a clear new direction for the Everyday Practices Dental Podcast with a renewed focus on patient experience and internal marketing.
In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work. Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned, moments of grace under pressure, and early career experiences that still influence how they show up decades later. Through stories from dental school, unexpected complications, and deeply human exchanges, this episode explores how perspective, compassion, and trust can recalibrate a dentist's approach to leadership and care.
In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry. Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being crossed, the conversation examines how dentists are shaped by moments that do not feel productive at the time, but leave a lasting imprint on how they communicate, lead, and show up for patients. These are not ideal scenarios. They are real ones.
Before you step away for the holidays, Regan, Chad, and Maggie break down the exact moves they use inside their own practices to design a year that performs better, feels lighter, and stays on track. This is the simple planning routine most dentists skip and regret skipping.
This episode cuts through the myth that growth must always be forward. Dr. Chad Johnson and Regan Robertson have an unfiltered conversation about stalled momentum, personal losses, and the quiet moments where a dentist must decide whether to push harder or pull back. This is a rare look at the internal battle behind recalibrating your life, your practice, and your identity.
What your website reflects determines how much patients trust you before they ever step through your doors. Regan Robertson sits down with Phoenix Dental Agency's Kenny Davenport and Sara Hansen to uncover the uncomfortable truth about online presence, conversion, and what patients really see when they find you online before they ever meet you in person.
After two record years of 17 and 28 percent growth, Dr. Chris Comer hit the stall. Instead of chasing more production or new toys, he rebuilt his foundation. This episode reveals how scheduling, delegation, and culture alignment brought balance back to growth.
What if peace, not productivity, was the real measure of success? Brandi Marzolino joins Regan Robertson and Dr. Chad Johnson to explore how courage, contentment, and self-awareness can transform leadership and life in dentistry.
High achievers don't need a sabbatical to reset. In this conversation, Dr. Eric Recker gives dentists tiny, repeatable "micro moments" that lower stress, restore clarity, and help you keep showing up strong.
When the suction stopped and the power went out, Dr. Maggie Augustyn could have panicked. Instead, she found herself in the basement of her 1886 dental office facing a literal life-or-death decision to flip the breaker and restore power. What happened next wasn't just a fix to a technical problem, it was a moment that revealed what true leadership looks like under pressure.
Sometimes the biggest shifts start with the smallest decisions. In this candid episode, Regan Robertson and Dr. Chad Johnson challenge you to make one change today that points your life in a positive direction.
Dr. Crystal Martin shares how transforming her website turned from a dreaded task into a breakthrough that revitalized her practice, inspired her team, and made patients feel truly seen.
Periodontal disease is the silent epidemic. Dr. Tanya Dunlap, Vice President of Perio Protect, joins us to discuss how gum health affects overall health and why a simple score can alter patients' understanding of their risk.
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