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© 2026 Dental Business Mastery Podcast
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Listen to discover management insights and strategies for a successful dental practice. There are also interviews with key people in the industry who have advice and services to help you and your team achieve greater success.
168 Episodes
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If you're thinking about opening your own dental practice, this episode is one you'll want to listen to more than once. Julie chats with Ben Marcos, co-founder and general manager of BusiHealth, a national end-to-end property partner for the dental and health industry. Ben and his team help practice owners navigate every stage of the property journey, from finding the right location and negotiating leases, to council approvals, business cases, cash flow modelling, and project delivery right t...
In this episode, Julie Parker is joined by Charles Kovess, Australasia’s Passion Provocateur, to explore a powerful reframe on stress, problems, and performance, particularly for dental practice owners navigating high-pressure environments. Drawing from decades of experience, Charles introduces a simple yet transformative concept: stress is not caused by external forces, but by our resistance to them. Together, they unpack how shifting our thinking, from resisting problems to embracing them, ...
In this episode, Julie and Ameena sit down with Dr Jenny Liu, principal dentist and owner of Happy Dentistry (https://happy-dentistry.com.au/)in Melbourne's CBD, to hear her honest account of buying and renovating a dental practice from scratch. Jenny shares the real challenges she navigated as a young female practice owner - from choosing the wrong contractors and IT providers, to a flooded clinic just 10 months in. She talks openly about the lessons learned, the value of trusted tradespeopl...
In this episode, Julie chats with Mike Collishaw from 32Byte (https://32byte.com.au/), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe. Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practice owner needs to know about protecting themselves from a data breach. Both Julie and Mi...
In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth...
It's a new year and the perfect time to look at your practice with fresh eyes! In this episode, I share five key areas where a different approach could transform your practice in 2026: raising the bar on staffing, assessing your systems, developing your leadership, listening to your patients, and committing to ongoing team training. Stop doing the same things expecting different results and make 2026 the year you actually create the change you've been dreaming about. Interes...
Struggling to find great candidates, grow patient numbers, or solve practice challenges? Before you tell yourself "we don't have enough resources", consider this: what if the problem isn't a lack of resources, but a lack of resourcefulness? In this episode, we explore what true resourcefulness looks like in your practice and why approaching challenges with genuine resourcefulness, rather than your usual one or two strategies, leads to swifter and greater outcomes. Interested in ta...
Hiring for a dental practice isn’t about volume - it’s about finding the right person. In this episode, I explore how a simple 3-minute video request from job applicants can radically improve your hiring process. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success! Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, o...
In this episode, Julie speaks with Dr Ros Franklin of Amalgamate Consulting about the updated Australian Standard AS 5369:2023, now legislated in NSW for dental practices reprocessing instruments. Ros explains the practical implications, common compliance gaps, and the importance of unified infection control protocols. Learn how practices can prepare, train their teams, and conduct effective risk assessments to create a safer, more compliant environment. Contact Ros via her websi...
In this episode, I explore a question that’s been on my mind – do we really need to post so much on social media to grow a successful dental practice? I share what I’ve seen across a wide range of practices, from those pouring thousands into digital ads to those thriving without any online marketing at all. I talk about the different types of patients – transients, loyals, and perpetuals – and why understanding who you're trying to attract is key to choosing the right marketing st...
I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy. Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just the dentist—must be on the same page for success. Whether you're a practice owner, team member, or ...
In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth. We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practices. Toni shares practical insights on handling patient objections, presenting treatme...
In this conversation, Steph shares her journey from taking over an established practice to transforming it into a thriving, multi-service clinic. She discusses the unique opportunities and challenges of rural dentistry, including expanding clinical skills, building strong community relationships, and attracting the right team members. Steph also introduces her upcoming rural dentistry retreat, designed to showcase the professional, personal, and lifestyle benefits of working outside met...
In this episode, Aaron Kelly address a common misconception in dental practices: the belief that floors require frequent strip-and-seal treatments to remain clean and presentable. Aaron explains that, in reality, many dental floors don’t need such harsh and costly procedures but instead benefit greatly from a professional deep clean. Beyond infection control, Julie and Aaron discuss how clean, well-maintained flooring plays a crucial role in the image a practice projects to both new and exist...
In this episode, Ellen Krajnc, a seasoned consultant and trainer, shares her passion for revitalising the art of four-handed dentistry. Ellen discusses how this proactive, collaborative technique between clinician and assistant not only improves efficiency, ergonomics, and infection control but also enhances patient care and job satisfaction. As the dental profession grapples with assistant shortages and retention challenges, Ellen presents a compelling case for bringing this valu...
In this episode, Cate Scolnik of SANE Social Media returns to share her powerful new AI-powered tool designed specifically for healthcare providers. Cate explains how this tool simplifies digital marketing for dental clinics by generating compliant, customised content and fast-tracking growth strategies. If you're overwhelmed by online marketing or unsure how to stay compliant while standing out, this conversation offers a clear and practical way forward. Reach out to Cate and acc...
Selling your dental practice isn’t just about finding a buyer – there are innovative models emerging that many practice owners haven’t yet considered. In this episode, I speak with Craig Keegan from M&A Profits about the roll-up model – a fresh alternative to traditional practice sales. Learn how this approach can unlock greater opportunities, better align with your goals, and offer more flexibility than the conventional route. You can connect with Craig via his LinkedIn profile here: htt...
In this episode, I am joined by co-host Ameena Basile. We were thrilled to speak with Marcius Bispo of SmilePass, to explore how this innovative platform is transforming dental practices. From simplifying complex payment systems to revolutionising patient loyalty through membership plans, SmilePass empowers practices to improve operational efficiency, financial management, and patient satisfaction. Find out more about SmilePass, and organise a demonstration, via their website: https://smil...
In the final episode of this four-part series, I delve into the critical role each team member plays in achieving your dental practice’s 2025 goals. Building on the previous discussions about reflecting on the past year, setting goals, and creating actionable plans, this episode focuses on the importance of team engagement, motivation, and clear delegation. I also discuss the powerful impact of understanding the broader purpose of dental care, recommending the SBS Insight episode "The Den...
In the third episode of this four-part series, I dive into the practical steps for turning your 2025 goals into actionable plans. Using Dental Business Mastery’s proven Goals Achievement Process, I explain how to reverse-engineer your goals by identifying strategies, defining specific tasks, delegating responsibilities, and setting clear deadlines. With a focus on tracking and monitoring progress, I highlight how to maintain momentum and adapt strategies when needed. Interested in taki...
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