Get Plugged In

Artificial intelligence is reshaping insurance—and raising important legal, regulatory and practical questions for insurers, policyholders and the professionals who support them. In this episode of the Society of Actuaries Research Institute's Get Plugged In Podcast, host Dale Hall, Managing Director of Research, welcomes Christine Worthen for a discussion about how AI is changing the relationships among insurers, policyholders, regulators, technology providers and other participants across the insurance ecosystem. The conversation explores AI's growing role in underwriting, pricing, customer service and claims, along with key considerations surrounding policyholder protection, data rights, privacy, transparency, regulatory compliance, governance and third-party vendor risk. The episode also examines questions of liability, litigation and accountability when AI influences insurance decisions. Listeners will also hear what actuaries and insurance leaders should be considering today as AI-related legal and regulatory issues continue to evolve. Listen to the episode and explore additional artificial intelligence research, tools and resources from the Society of Actuaries Research Institute at soa.org/Research Institute. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

Robotics is rapidly moving from specialized environments into everyday life—from drones supporting insurance claims and driverless vehicles operating on public roads to robotic-assisted surgery, rehabilitation and patient care. As these systems become more capable and autonomous, they also raise important questions about safety, liability, data, cybersecurity and trust. In this episode of the Get Plugged In Podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, speaks with Dr. Raymond Sheh, an AI Risk Management Researcher in NIST's Information Technology Laboratory, a Guest Researcher in NIST's Engineering Laboratory, and an Associate Research Scientist at Johns Hopkins University. They explore the current state of robotics, how AI is advancing robotic capabilities, the opportunities and risks emerging across insurance and healthcare, and the role that standards, testing and independent evaluation can play in determining whether robotic systems are safe and reliable. Dr. Sheh also shares his practical test for determining when robots are truly becoming intelligent. For actuaries and insurance professionals, understanding how robotics may affect liability, healthcare, data, cybersecurity and risk management will become increasingly important as these technologies evolve. Explore additional tools, research and resources from the Society of Actuaries Research Institute at soa.org/Research Institute and visit the Artificial Intelligence landing page to connect with AI enthusiasts and stay informed about the latest developments. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

AI Efficiency to AI Trust Artificial intelligence offers organizations tremendous opportunities for speed and scale—but how can they ensure trust, judgment and accountability keep pace? In this episode of the Get Plugged In Podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, is joined by Steven Abel, Partner at Oliver Wyman, to explore the practical use, governance and oversight of artificial intelligence. The conversation examines why AI-generated outputs can appear credible even when the underlying analysis may be incomplete or incorrect, how organizations can maintain professional skepticism as AI adoption expands, and what controls are needed to understand and reconstruct significant AI-influenced decisions. Steven also shares his perspective on the role actuaries could play in governing and validating consequential AI systems in the years ahead. Tune in to learn how organizations and actuarial professionals can move beyond AI efficiency toward building greater trust, accountability and effective governance. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

In this episode of Get Plugged In, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, welcomes Shea Parkes, Actuary and FSA, and one of the authors of the Society of Actuaries Research Institute report, AI-Based Synthetic Medical Claims Data Generation: A Practical Guide for Actuaries. The conversation explores how generative AI can be used to create realistic, privacy-preserving synthetic medical claims data to support research, model development, education, and actuarial analytics. Shea discusses why synthetic data is a promising solution for actuaries and healthcare researchers, how different data-generation approaches can support structure-focused and analytics-focused use cases, and what privacy considerations actuaries should keep in mind when working with AI-generated data. Listen in to learn more about the opportunities, trade-offs, and practical applications of synthetic medical claims data for the actuarial profession. Check out the report:  https://www.soa.org/resources/research-reports/2026/synthetic-medical-claims-data/ Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

In this episode of the Get Plugged In podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, explores the intersection of behavioral science and artificial intelligence in insurance. Dale is joined by Peter Hovard, VP, Chief Behavioural Scientist at Reinsurance Group of America and PhD in Experimental Psychology, and Rosmery Cruz, Executive Director of Behavioural Data Science for a discussion on how behavioral insights and AI are reshaping insurance decisions, product design, communication, and sensitive consumer interactions. Listeners will hear practical perspectives on how behavioral science has already improved insurance experiences, how AI may change consumer expectations, and what exciting developments may be ahead for actuaries and insurance professionals. Listen in to learn how behavioral science and AI can help rethink the future of insurance. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]