Claim OwnershipThe Practice Experience Podcast
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The Practice Experience Podcast is your ultimate guide to navigate the ever-changing world of rehab therapy. We bring together inspiring leaders and experts in the field to explore the crucial aspects of practice management, patient engagement and care, and business success. These thought-provoking conversations delve deep into the strategies, insights, and best practices that empower rehab therapy professionals to reach their fullest potentials as clinicians and leaders.
Whether you're seeking innovative ideas to maximize practice efficiency, motivation to meet evolving patient demands, or practical tips to optimize revenue, this podcast is an invaluable resource to help you elevate your practice experience.
Whether you're seeking innovative ideas to maximize practice efficiency, motivation to meet evolving patient demands, or practical tips to optimize revenue, this podcast is an invaluable resource to help you elevate your practice experience.
39 Episodes
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Join us for a conversation with Jake Michalski, CEO and founder of Comprehend Health, on how AI is transforming physical therapy documentation and provider experience. Jake shares the story behind Comprehend Health and why ambient documentation has become one of the most practical, high-impact uses of AI in healthcare today. Together, Heidi and Jake break down how AI scribe tools work in real clinic workflows, what to ask vendors about HIPAA, SOC 2, and data privacy, and why AI is better viewed as a lever for clinician time rather than a replacement for therapists. They also explore where AI is headed next in PT, from reducing admin burden and expanding capacity to new possibilities in home care, objective measurement, and patient outcomes. Tune in for a grounded look at what's real, what's next, and how to get started.
Tune in for an insightful conversation between host Dr. Heidi Jannenga and Dr. Keaton Ray, PT, DPT, OCS, co-founder and COO of MovementX, for an inspiring look at how physical therapists can thrive outside traditional insurance contracts. Keaton shares MovementX's evolution from cash pay to a diversified payer mix built on creative partnerships, including on-site care in correctional facilities. Together, Heidi and Keaton break down a practical playbook for clinic owners: Know your KPIs and cash flow, Train your team to communicate value, Plan for short-term volume dips, Start small with community partnerships before scaling. Listen in for a candid and practical conversation on how to diversify revenue while staying true to what matters most: patient care. Learn more: https://movement-x.com/ https://www.webpt.com/podcast
In this episode, host Dr. Heidi Jannenga sits down with Steph Port for an engaging conversation on what authentic marketing really looks like for healthcare practices today. They break down the essentials of SEO, why your website is the foundation of online visibility, and how Google Business Profile can help patients find you faster. Steph and Heidi also discuss the real impact of patient reviews, how to handle negative reviews, and why a balanced marketing mix, combining social media, newsletters, and community engagement, is key to long-term success. Finally, they explore emerging digital trends, including how AI is reshaping patient engagement and online discovery. Tune in for expert insights, actionable tips, and new ideas on how to attract more patients, strengthen your reputation, and grow your practice with confidence. Learn more: https://moz.com/ https://www.webpt.com/podcast
Listen in for a conversation between host Susan Lofton, VP, Outcomes & Clinical Transformation at WebPT, and guests Stephen Hunter, PT, DPT, Director of Internal Process Control at Intermountain Healthcare and Alice Bell, PT, DPT, Senior Specialist, Health Policy and Payment at American Physical Therapy Association. In this episode, they discuss the ins and outs of the new CMS strategy and its impact on rehab therapy. Together, they explore the shift toward prevention and value-based care, the essential role of outcome measurement, including patient-reported outcomes, and the opportunities these changes create for independent providers. Plus, they share the steps rehab leaders can take now to align with CMS's vision and avoid the risks of falling behind. Check it out! Learn more: https://intermountainhealthcare.org/ https://www.apta.org/ https://www.webpt.com/podcast
Join host Dr. Heidi Jannenga for a conversation with JeMe Cioppa-Mosca, PT, MBA, Senior Vice President at Hospital for Special Surgery, for a conversation to reframe burnout and highlight why resiliency is a muscle PTs must build over time. JeMe shares practical strategies for coping with stress, from breath work and boundaries to making every visit count and setting clear discharge plans. Together, Heidi and JeMe also explore how mentorship, team culture, and emerging AI tools can reduce the pressures of practice and support long-term retention. Learn more: https://www.hss.edu/ https://www.webpt.com/podcast
In this episode, host Dr. Heidi Jannenga chats with Derek Fenwick, a physical therapist turned HR leader, on how to retain top talent. Derek shares why recognition, appreciation, and open communication are key to retention, how regular check-ins and stay interviews outperform outdated annual reviews, and why proactive compensation builds trust. He also explains how core values and transparency shape a culture where employees want to stay. Whether you're a clinic owner, manager, or team lead, this episode offers tips to help you keep your best people engaged and committed. Learn more: http://www.infinityrehab.com/ https://www.webpt.com/podcast
Join Dr. Jon Lee, co-founder of Pickle, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on what it takes to hire and keep the next generation of physical therapists. In this episode, Jon shares his path from pro sports rehab to women's health and how those experiences shaped his perspective on recruiting and retaining clinicians. Together, he and Heidi explore the expectations of Gen Z, the importance of transparent job postings, and how brand awareness plays a critical role in attracting both talent and patients. Whether you're building your team or rethinking your hiring strategy, this episode offers advice you won't want to miss. Learn more: https://www.withpickle.com/ https://www.webpt.com/podcast
Tune in for a conversation between Dr. Kay Mastrocola and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the role of social media for physical therapy practices. In this episode, Kay shares how she built the Instagram account DPTs with Anxiety and shares advice to help clinics connect with their communities by humanizing their brand online. Whether you're new to social media or looking to refine your voice, this episode is packed with insights for PTs on building an authentic brand that resonates. Learn more: https://www.instagram.com/dpts_with_anxiety/ https://www.webpt.com/podcast
Join Neil Trickett, CEO of Practice Promotions, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of understanding business and marketing strategies for physical therapists and the significance of identifying ideal patients. Listen in as Neil discusses the need for clinics to adapt to direct-to-consumer marketing, the role of SEO, and the power of storytelling through imagery and social media. He also introduces his book 'Market2Grow', which provides insights into growing a practice effectively. Check it out! Learn more: http://practicepromotions.net/ https://www.amazon.com/Market2GrowTM-Practice-Strategy-Clinics-Success-ebook/dp/B0DTR2BLWX https://www.webpt.com/podcast
In this episode, Brian Hartz, CEO of HARTZ Physical Therapy, comes back to the podcast and joins Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT for a discussion on the future of patient engagement, the importance of establishing employee culture, and strategies for managing burnout. Together, Heidi and Brian discuss the organic growth of his practice, the significance of hiring for culture, and the evolving compensation models in response to patient engagement challenges. Tune in for advice on maintaining a supportive work environment to foster team motivation and patient care. Learn more: https://www.hartzpt.com/ https://www.webpt.com/podcast
Tune in for a conversation with Jeff Arnold, co-owner and therapist at Coastal Hand and Occupational Therapy, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the ins and outs of hand therapy. Heidi and Jeff discuss the unique aspects of hand therapy, including the creativity involved in treatment. Jeff also highlights the challenges of transitioning to private practice and the strategies he employs to expand his referral network and the importance of building relationships. Tune in to explore the significance of maintaining a positive work environment, how to encourage continuous learning for employees and the strategies Jeff uses to retain therapists in a competitive market. Learn more: https://www.coastalhandandoccupationaltherapy.com/ https://www.webpt.com/podcast
Join Brian Gallagher, founder of MEG Business Management, as he discusses the concept of collaborative capitalism in the context of physical therapy with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Brian shares his extensive experience in practice management and emphasizes the importance of trust, transparency, and effective communication in building successful partnerships. Together they explore the evolution of physical therapy practices, the impact of technology, and practical steps for implementing collaborative capitalism to enhance patient care and business success. Learn more: http://www.megbusiness.com https://www.webpt.com/podcast
In this episode, Dr. Ricky Locci, PT, DPT, MPH, CSCS shares his journey as a new physical therapist with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together they discuss the challenges and surprises he faced while transitioning from a student to a practicing physical therapist. In this conversation, Ricky emphasizes the importance of self-advocacy, mentorship, and choosing the right clinical affiliations. Ricky also highlights the role of employers in supporting new graduates to prevent burnout and foster professional growth. This episode provides valuable insights for both new grads and employers in the physical therapy field. Tune in for advice on managing patient expectations, building confidence as a new grad, and time management in a demanding work environment. Learn more: https://www.linkedin.com/in/ricky-locci-160009238/ https://neurotour.com/ https://www.webpt.com/podcast
Join Dr. F Scott Feil as he shares his unique journey into physical therapy with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together Scott and Heidi highlight the importance of finding one's 'zone of genius' and designing a purpose-driven lifestyle. Their conversation continues with advice on finding the critical balance between mindset and tactical execution in achieving success. Tune in for advice on embracing your skillset, adapting to changes, and how to strive for more in your careers. Learn more: https://www.linkedin.com/in/fscottfeil/ https://www.webpt.com/podcast
Join Craig Phifer, PT, MPT, MHA, president and CEO of Rehabilitation & Performance Institute, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for this informational conversation on Remote Therapeutic Monitoring (RTM). In this episode, Craig explains how he implements RTM in his practice and the benefits it brings to both patients and therapists. Together Heidi and Craig share insights on patient education regarding costs, balancing quality care with volume, and the challenges of rolling out RTM. Tune in to hear more on the importance of communication and the need for practice owners to articulate the benefits of RTM to their teams. Learn more: https://rehabilitationperformance.com/ https://www.instagram.com/craigphiferpt/ https://www.webpt.com/podcast
In part two of this episode, Dr. Larry Benz and Dr. Brian Adams continue their conversation with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT on the changing costs of healthcare and patient behavior. Together they share that as deductibles and copays rise, clinics must adapt to new challenges. Tune in to hear more about how clinics can navigate these financial shifts while maintaining a patient-first approach, offering insights on creating a sustainable business model that balances patient care, compliance, and clinician well-being. Learn more: http://www.confluenthealth.com/ http://www.adamssportsmedicine.com/ https://www.webpt.com/podcast
In part one of this episode, Dr. Larry Benz and Dr. Brian Adams discuss their journeys on becoming successful clinic leaders with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. In this conversation, they explore the importance of employee benefits from both the employer and patient perspectives, emphasizing the need for flexibility and customization in benefit offerings. Tune in to learn how organizations can cultivate a thriving work environment through thoughtful benefit packages. Learn more: http://www.confluenthealth.com/ http://www.adamssportsmedicine.com/ https://www.webpt.com/podcast
Join Nick Patel, PT, DPT, executive director of APTQI, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of advocacy in PT. Together, Nick and Heidi discuss the role of grassroots efforts, the various resources available to PTs and how to get involved in advocacy. Tune in to hear Nick share his personal journey into advocacy and learn more about how you can advocate for the profession and ensure that physical therapy continues to play a vital role in patient's health and promoting patient well-being. Learn more: https://www.aptqi.com/ https://www.webpt.com/podcast
Back for round two! Kicking off National PT Month, Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution is back for for a conversation with host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT. Tune in for an engaging discussion on changing physical therapy's place in the healthcare community. They discuss the negative perception of the healthcare hierarchy and the need for physical therapists to shift their mindset and elevate their practice. Plus, together they share the importance of creating a unique and unforgettable PT experience for patients, as well as getting involved in the local community to improve PT awareness. Learn more: https://www.ptrevolution.com/ https://www.webpt.com/podcast
Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution joins host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT, for a conversation on revolutionizing the PT experience by creating a vibe and breaking away from the traditional medical model. Together they discuss how to focus on creating a meaningful first impression, connecting with patients throughout their session, and leaving patients on a high note. Jason also gives advice and encourages new grads and young PTs to find their passion, narrow their niche, and focus on continuous learning and growth. Learn more: https://www.ptrevolution.com/ https://www.webpt.com/podcast
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