Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with a panel of healthcare experts, including Stephanie Hodgson, physiotherapist, health project manager and industry PhD candidate at ConsultMed; Dr Shoma Dutt, paediatric gastroenterologist and senior staff specialist at the Children’s Hospital at Westmead; Dr Matthew Lam, GP and clinical advisor to ConsultMed at Riverstone Family Medical Practice; Charlie Winstanley, general manager of cardiovascular at Guy’s and St Thomas’s NHS Foundation Trust; and Dalia Croxton, senior project manager for digital health and business systems at Mater Group.The conversation dives into the evolving role of advice and guidance (A&G) models in shaping patient outcomes, clinician workflows, and healthcare access across Australia and the UK.The panel discusses practical benefits, such as reducing wait times, improving triage, and supporting GPs to manage complex cases more confidently.Gain insights into how digital referral pathways and emerging technologies like AI are changing the way specialists and primary care providers collaborate.This episode also highlights lessons learned, the importance of leadership and culture, and the challenges that remain in making A&G work effectively for both clinicians and patients.Key Takeaways👩‍⚕️ Advice and guidance (A&G) allows GPs and primary care providers to obtain timely specialist input without formal referrals, helping address outpatient waitlists and geographical inequities in access to care.🚀 Examples from paediatrics, mental health, endocrinology, and other specialties show A&G resolves a significant proportion of referrals, keeping patients managed in primary care or redirecting them to more suitable services.🌏 Both Australian and UK health systems are implementing A&G at scale, with New South Wales and Queensland adopting statewide models and the NHS seeing significant appointment diversion, reducing waiting times and improving resource use.🤝 Effective A&G relies on streamlined workflows, bi-directional communication between primary and specialist care, clear referral criteria, and support for GPs as central care coordinators.🤖 The future of A&G may include multidisciplinary expansion, integration with allied health, and advanced technology such as AI to improve efficiency and access for patients—while ensuring the focus remains on better outcomes and equity.Timestamps0:00 – Introduction1:18 – Stephanie Hodgson defines advice and guidance3:02 – Dr Shoma Dutt shares real-world impacts in paediatric gastroenterology 5:32 – Dr Matthew Lam describes case studies where A&G adds value and boosts equity9:54 – Stephanie Hodgson discusses the impact of data and equity 13:01 – Dr Shoma Dutt on developing a statewide referral criteria 16:43 – Charlie Winstanley talks about A&G adoption 23:11 – Panel consensus on key ingredients for scaling A&G: leadership, technology, education, making it frictionless for GPs, and measuring impact33:07 – Dalia Croxton on A&G transparency for patients35:20 – Charlie Winstanley and Stephanie Hodgson explore future directions40:21 – Dr Matthew Lam on keeping patient outcomes at the centre-------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in...

In this episode of Talking HealthTech, Peter Birch speaks with Nalaka Withanage, CEO and co-founder of Data Capture Experts, the organisation behind the Digital Health Platform DC2Vue.The discussion explores the fragmentation of data in healthcare and the importance of longitudinal care records.They also examine the evolving role of digital health platforms compared to traditional EHRs, along with the opportunities and challenges associated with artificial intelligence and data governance in healthcare innovation.Dive into the practical steps healthcare organisations can take to build strong data foundations, improve interoperability, and create workflows that truly support person-centred care.The conversation also goes beyond the hype around AI, examining how real value emerges only when technology is underpinned by complete, accurate, and context-rich data.Key Takeaways🗂️ Data fragmentation in healthcare is a core challenge, often caused by the use of multiple, siloed systems across various care settings.👩‍⚕️ Longitudinal care records provide a continuous, patient-centred view across different healthcare touchpoints, improving care coordination and outcomes.🔑 Foundational data quality and integration are essential for enabling advanced analytics, artificial intelligence adoption, and workflow optimisation.🔒 Privacy, consent management, and security, using principles like zero trust, must be embedded in digital health platforms to balance innovation with safety.🚀 To unlock the full value of AI in healthcare, organisations should focus on strong data foundations, process-oriented thinking, and workflow automation before layering in advanced technologies.Timestamps00:00:00 — Introduction00:01:25 — Why data fragmentation persists in healthcare00:02:54 — What is a longitudinal care record00:03:59 — Highlighting benefits of longitudinal health records00:05:08 — Differences between Digital Health platforms and traditional EHRs00:07:38 — The role of AI in digital health00:11:12 — Balancing innovation with privacy, security, and governance00:14:04 — Key advice for healthcare CIOs on leveraging data and AI00:15:14 — The roadmap for DC2 View and trends in virtual care and remote patient monitoring———Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Leon Young, CEO and Founder at Cogniss, and Dr Frank Iorfino, Associate Professor at the Brain and Mind Centre, University of Sydney.The discussion focuses on no-code health technology platforms, digital mental health solutions, and the challenges and opportunities in delivering predictive and preventative healthcare, particularly in youth mental health.The episode covers Cogniss' evolution, the role of digital and predictive tools in healthcare systems, and real-world applications in clinical research and practice.The conversation offers insights into how health professionals can use no-code platforms to build, refine, and scale digital solutions, the importance of personalisation in mental health care, and the ways predictive analytics can identify risks and support early intervention.It also examines the barriers to scaling innovation in health systems and how collaborative approaches are helping to bridge the gap between pilots and broader implementation.Practical examples of digital health tools in action are highlighted, from apps supporting youth mental health to predictive solutions for conditions such as sepsis and chronic illness.Key Takeaways✨ No-code technology enables health professionals and researchers to build, maintain, and scale digital health solutions more efficiently, reducing development costs and barriers to market entry.🤝 Effective prediction and early intervention in healthcare, particularly mental health, require accessible digital solutions that can personalise care, track outcomes, and help prevent illness escalation.📱 Real-world applications, such as using wearables and health data integration for predictive models, are being developed for youth mental health and chronic conditions like cancer and autoimmune diseases.🔗 The challenge of delivering digital therapeutics at scale stems from complex procurement, a lack of clear ownership in health systems, and the need for unified infrastructures that support solution interoperability and patient data control.🌏 Initiatives like Ripple aim to support priority populations and address gaps in digital health by building a catalogue of evidence-based solutions targeted to specific health challenges, such as women’s health and youth mental health.Timestamps & Main Topics00:00 Introduction01:08 Leon Young introduces himself and Cogniss02:57 Dr Frank Iorfino shares his experience in youth mental health and digital solutions04:08 Discussion on the importance of early intervention06:21 The vision for predictive tools08:28 Dr Frank Iorfino explains the Mind Your Mind app10:54 Researcher challenges and the value of no-code platforms13:01 Adapting no-code solutions beyond white-labelled apps14:09 Growing the platform through demand-driven development17:03 The need for infrastructure that can deploy multiple digital solutions19:49 Areas of highest potential for predictive healthcare technologies20:36 Examples of predictive health projects22:12 Dr Iorfino expands on why youth mental health is a pressing priority24:51 Barriers to scaling predictive and preventative healthcare solutions26:11 Developing a marketplace approach to better match innovations30:37 Closing remarks and how to connect with Cogniss----Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the...

In this episode of Talking HealthTech, Peter Birch sits down with Brad Gwyther, Principal Consultant at Imprivata, to explore the evolving landscape of secure access and identity management in clinical settings. The conversation focuses on the New Zealand healthcare ecosystem while highlighting trends and challenges that resonate globally.Brad and Peter discuss the daily struggles clinicians face with password management, the risks of weak access controls, and the impact of inefficient authentication on both patient safety and clinical workflow.They also examine modern approaches to secure access, including passwordless authentication, biometric logins, single sign-on, and mobile device management.These solutions can streamline clinical workflows while maintaining rigorous security and meeting audit requirements.The discussion also delves into practical lessons for implementing authentication solutions across desktop and mobile environments, addressing the complexities of shared workstations, roving staff, and multiple applications.This episode was recorded live at the Imprivata booth during HiNZ Digital Healthcare Week in New Zealand, providing listeners with real-world examples of how hospitals are modernising access management to improve efficiency, accountability, and patient care.Key takeaways🔑 Password management and the shift towards passwordless authentication are key concerns in healthcare, due to multiple system access requirements🩺 Implementing secure, efficient authentication methods that can help clinicians provide better patient care without interruption🛡️ Security needs to be balanced with ease of access, tailored to different workflows and physical locations within healthcare facilities📱 Mobile device management and secure shared device usage are becoming increasingly important as clinical mobility grows🌏 The drive towards efficient, secure access is a global issue, with maturity and practices varying across organisations, but a common goal shared worldwideTimestamps00:00 – Introduction00:50 – Brad Gwyther explains his role at Imprivata01:25 – Needs of Imprivata’s customers in New Zealand02:52 – Balancing security and ease of use in clinical authentication04:01 – Passwordless authentication and ongoing challenges05:55 – Implementation process07:18 – Integrating clinical applications and systems08:36 – Mobile device management and traceability09:44 – Global challenges in secure access for healthcare11:15 – Innovations in authentication and aligning tech with clinical workflows___Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early....

In this audio-only episode of Talking HealthTech, Dr Max Mollenkopf, a Newcastle GP and practice owner, speaks with Tim Doyle, founder and CEO of Eucalyptus, about the evolution and future of primary care in Australia.The discussion explores Eucalyptus’s digital health model, how it is changing patient experiences, supporting clinicians, and connecting with traditional general practice.The conversation covers key challenges facing healthcare today, including continuity of care, regulatory considerations, clinician engagement, and the shifting expectations of patients in a digital era.They share candid insights on scaling digital clinics, balancing technology with human connection, and the opportunities and limitations of hybrid care models.This episode offers practical perspectives on how digital and traditional care can work together, the evolving role of the GP, and what the next generation of Australian healthcare may look like.Key Takeaways🩺 The rise of digital-first clinics is changing how patients interact with primary care, focusing on convenience and continuity through technology.👩‍⚕️ Clinician independence and quality assurance, including pre-screening and audit systems, are central to responsible digital healthcare delivery.💡 Patient engagement is evolving, with increased demand for more data, self-ownership of health, and a desire for ongoing support beyond traditional appointments.💬 The lines between wellness, primary care, and marketplace health products are blurring, raising questions around clinician roles, value, and regulation.🔗 Integrating digital and in-person (hybrid) care paths is viewed as essential for the future, with attention to necessary safeguards, incentives, and patient consent.Timestamps00:00 — Introduction00:36 —Dr. Max Mollenkopf on panel experiences and challenging ideas02:02 —Tim Doyle explains Eucalyptus’s origins and vision06:11 — Addressing continuity, fragmentation, and care platforms13:29 — Access to health information and regulatory challenges17:33 — Business models, clinician obligations, and monetisation24:45 — Regulation, industrial standards, and cannabis clinics26:58 — Quality audits and the role of technology in large-scale care32:23 — Value in care, rebates, and consulting models37:00 — The intersection of wellness, screening, and preventative health42:38 — A hybrid model for future healthcareWant to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here:View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch sits down with Dr Vienna Tran, Professor Gordon Cable, and Dr Lisa Brown to explore the fascinating intersection of healthcare and space.The discussion focuses on space medicine and how clinicians care for astronauts living in microgravity, exposed to radiation, and operating far from Earth’s hospitals.Learn about the unique challenges of human physiology in space, from fluid shifts and bone loss to immune changes and heightened cancer risks.The panel also examines how technologies developed for astronauts, including wearable health monitors, AI-driven diagnostics, telemedicine systems, and on-demand medical tools, are now being adapted for remote and resource-limited healthcare settings on Earth.The conversation highlights the parallels between rural healthcare in Australia and medicine in space, drawing on lessons from the Royal Flying Doctor Service and other innovative programs.It also explores the role of international collaboration, cross-disciplinary research, and microgravity studies in shaping the future of both space missions and terrestrial medicine.Key Takeaways🚀 Space medicine is likened to extreme remote healthcare, highlighting autonomy and resourcefulness.🧑‍🔬 Technologies originally developed for space, like telemedicine and imaging tools, now benefit rural healthcare in Australia.🌱 Innovations such as plant growth research and pharmaceuticals in microgravity have Earth applications, impacting food security and medicine shelf-life.🧠 Deep space missions require new psychological and physical support systems due to isolation and altered gravity.🩺 Collaborative research in Australia and New Zealand is advancing knowledge in areas like organ health, gallstone formation, and cancer associated with space environments.Timestamps00:00 – Introduction02:13 – Dr Vienna Tran22:25 – Professor Gordon Cable39:20 – Dr Lisa BrownWant to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here:View the Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

This is a special bonus episode of the Talking Healthtech podcast featuring one of the shows in our Podcast Network called MSIA - The Good Tech Podcast.In this episode of the MSIA Good Tech Podcast, we speak with Kirk Kikirekov from HealthTrack, Chris Smeed from Cubico, Dr Safwan Sayyal from Sayyal Health Services, Helen Souris from Cardihab, Cameron Sampson from Telstra Health, Maxwell Holmes from MediRecords, Marcus Wilson from Surgical Partners, Robert Best from MIMS, Jan Chaffey and Cameron Jaffrey from Stat Health. This special episode is focused on essential software tools for GPs and specialists, highlighting the leading solutions helping Australian healthcare providers streamline processes, maintain safety, improve efficiency, and support sustainability.A series of in-depth interviews with founders, CEOs, clinicians, and product leads from multiple companies serving primary and specialist care. Covering the development and evolution of clinical and practice management systems, data integration, digital transformation, medication safety, multidisciplinary care, billing and business optimisation, and prevention. Key Takeaways:Integrating digital capture of medical devices and medication usage at the point of care improves workflow efficiency. Helping clinicians respond swiftly to recalls and ensure accurate billing and stock management (Kirk Kikirekov, Dr Safwan Sayyal).The transition from on-premises to cloud-based practice management systems is an ongoing journey, with organisations navigating security, connectivity, regulatory requirements, and clinician preferences. (Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).Evidence-based digital therapeutics and preventive care technologies, such as remote cardiac rehabilitation platforms, demonstrate improved outcomes (e.g., reduction in hospital bed days), greater equity of access, and cost-effectiveness compared to traditional care. (Helen Souris).Robust reporting, analytics, and care optimisation tools help practices spot care opportunities, improve outcomes, and strengthen financial health. Seamless integration with existing systems delivers daily data-driven insights while supporting compliance and long-term sustainability. (Chris Smeed, Marcus Wilson).Authoritative medication information and up-to-date decision support enable safe prescribing and dispensing. Centralised resources like MIMS provide clinicians with real-time PBS updates, reliable medication guidance, and safe management tools, while also supporting IT vendors through trusted partnerships. (Robert Best).Interoperability across platforms within practices and large organisations is becoming essential. Open APIs, FHIR standards, and marketplace models make it easier to connect add-ons, integrate technologies like AI scribes, and tailor workflows to varied clinical needs.(Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).Business efficiency in healthcare relies not only on clinical excellence but also transparent, automated financial management. (Marcus Wilson).Industry collaboration among software vendors, government, professional groups, and clinicians is essential in navigating digital health challenges, supporting innovation, and driving adoption of tools that demonstrably improve care quality and organisational...

This is a special bonus episode of the Talking Healthtech podcast featuring one of the shows in our Podcast Network called MSIA - The Good Tech Podcast.In this episode of the MSIA - The Good Tech Podcast, we speak with Gerard Stevens from Webster Care, Dr Ben Hurst from HotDoc, Dr Frank Pyefinch and Lorraine Pyefinch from Best Practice, and Jenny O’Neil from Episoft about the journeys of industry founders, inventors, and stars who have shaped the landscape of Australian health technology.Covering the personal stories behind the development of well-known products such as the Webster Pack, HotDoc, Best Practice, and Episoft. Each guest shares the inspiration that led to their innovations, challenges faced during their development, and the ongoing impact of their work within healthcare. Exploring topics in creating practical technology for medication management, driving efficiency in clinical settings, the role of practitioner founders in product success, interoperability, and advice for new entrants to the sector. Focusing on real-world problems, the iterative nature of health tech innovation, and the critical need to address evolving requirements in the industry.Key Takeaways:The Webster Pack was developed to improve medication compliance and patient independence, now widely recognised in aged care and community settings.HotDoc enables GPs to reduce administrative burden and focus on quality patient care, offering digital solutions for bookings and patient engagement.Best Practice originated from the direct needs of clinicians and grew through continuous feedback, practical innovation, and strong industry standards.Founders with clinical backgrounds are well-placed to identify practical problems and build relevant solutions, as demonstrated by Best Practice and Episoft.Addressing interoperability and standardisation (such as adopting FHIR) is critical for efficiency and future-proofing industry partnerships.The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Dr Max Mollenkopf, Dr Michael Bonning, and Dr Nicole Sleeman at GP25, the annual conference for the Royal Australian College of General Practitioners (RACGP) in Brisbane.The episode covers the changing landscape of general practice in Australia, with a focus on the involvement of private health insurers in primary care, recent bulk billing changes, the environmental impact of healthcare, and the role of artificial intelligence.This episode was recorded during GP25 in Brisbane, the largest national gathering dedicated to general practice, organised by RACGP.Key Takeaways🌱 The increasing presence of private health insurers in primary care raises questions about patient outcomes, funding models, and the viability of independent clinics.💸 Changes to bulk billing are shifting the financial landscape for GPs, with government policy aiming to relieve cost-of-living pressures for patients but introducing new considerations for clinic owners.🌏 Healthcare contributes significantly to carbon emissions in Australia, and there are opportunities to decarbonise the sector by focusing on prevention, reducing low-value care, and adopting low-carbon options in clinical practice.🤝 The general practice sector must define and advocate for its core strengths amidst disruption by corporate interests and technology, particularly the integration of AI in supporting clinical decision making.🚦 Clinicians and clinic owners can take actionable steps, such as joining advocacy groups, reviewing care practices, and engaging in preventative health, to respond proactively to these sector changes.Timestamps00:00 – Introduction01:02 – Dr Max Mollenkopf06:43 – Dr Michael Bonning16:33 – Dr Nicole SleemanCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with technology consultant, Dr Shane Black, and Associate Professor Amina Tariq and Professor Steven McPhail from The Australian Centre for Health Services Innovation (AusHSI) at Queensland University of Technology (QUT).The discussion covers the current wave of artificial intelligence in healthcare, exploring its real-world implementation, governance, workforce readiness, and how clinicians and technologists can collaborate effectively.The guests share their experience and perspectives on digital health transformation, the challenges of adopting new technologies, and the evolving role of AI in Australian healthcare.They also dive into practical examples of AI in action, from AI-powered scribes easing administrative burdens to tools that support clinical decision-making.The episode highlights the importance of human-centred design, adaptive governance, and building trust among clinicians and patients.Listeners will gain insight into how AI is being thoughtfully integrated into Australian healthcare, balancing innovation with safety, workforce needs, and patient outcomes.Key Takeaways✨ AI adoption happens in waves, moving from hype to normalisation, requiring realistic expectations and robust capability building🧠 Effective governance in healthcare doesn’t have to slow innovation; adaptive frameworks can support safe and agile implementation💬 Human factors and real-world workflows are critical when designing and implementing healthcare technology solutions🤝 Workforce readiness and co-design, embedding digital health concepts into clinical education and involving clinicians in design, leads to better outcomes⚡ AI tools are increasingly seen as essential infrastructure, with growing clinician and patient comfort, but trust and ongoing usability remain crucialTimestamps00:00 – Introductions and overview of panellist backgrounds05:18 – Is the AI bubble in healthcare about to burst, or just mature?07:59 – Differences in risk tolerance between tech and health, and how that affects adoption10:33 – Sustainability and the risk of “serial piloters” in healthcare AI13:22 – Sentiment toward AI in healthcare vs other industries18:08 – How real-world workflows affect technology adoption20:02 – Growing public and healthcare professional awareness and trust in AI tools21:53 – Governance strategies and balancing safety with speed25:22 – The need for responsive, risk-tiered governance frameworks28:02 – AI’s place in healthcare: from a “bubble” to essential infrastructure30:43 – Role of flexibility and user choice in AI adoption32:03 – Trust, augmentation vs automation, and failed AI pilots34:47 – Real use cases: AI scribes and clinician-patient interaction36:34 – Building meaningful workforce readiness for AI38:08 – Embedding digital health and AI literacy in clinical training43:07 – Rethinking workforce composition to support technology adoption44:23 – Closing remarks and further resourcesCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratne from Modern Innovations about the evolving landscape of billing and operational efficiency in Australian primary care clinics.They discuss the recent and upcoming changes to Medicare bulk billing incentives, the challenges faced by general practices in adapting to shifting business models, and how tools like MyGPMPtool are helping clinics manage chronic disease care more effectively.The conversation also explores the broader impact of technology on patient experience and clinic sustainability. Listeners will learn how digital tools can streamline workflows, reduce administrative burdens, and support coordinated chronic disease management, allowing practices to deliver higher-quality care while maintaining financial viability. The discussion highlights practical strategies for both bulk billing and mixed billing clinics to adapt to policy changes and remain resilient in a rapidly evolving healthcare environment.Key Takeaways🔄 The shift between bulk billing and mixed billing models is having a significant impact on clinic operations, influenced by new Medicare incentives and changing patient demographics.📝 Effective chronic disease management (CDM) relies heavily on operational efficiency and the adoption of digital tools to streamline care planning, eligibility tracking, and patient engagement.👩‍⚕️ Clinics are facing challenges in workforce adaptation, particularly in redistributing CDM-related workflows between nurses and GPs as expectations and demands increase.⏱️ Simple digital process improvements, such as removing paperwork and automating reminders, can result in substantial time and cost savings for clinics.📈 Modern Innovations is developing new CRM and AI features within MyGPMPtool to further support practice efficiency, patient engagement, and care continuity, including upcoming modules for aged care and advanced patient segmentation.Timestamps:00:00:00 – Introduction and overview of MyGPMP tool with Dan Wijeratne00:00:43 – Differences between acute and chronic disease management in general practice00:01:54 – Understanding Medicare item numbers and billing for CDM services00:03:04 – Changes to CDM workflows post-1 July and impacts on GPs00:05:22 – How technology addresses administrative burdens and inefficiencies in care planning00:07:05 – Key features of MyGPMP tool and use of AI for workflow optimisation00:08:44 – The benefits of streamlined CDM processes for patient outcomes00:10:24 – Importance of collaborative, cloud-based solutions for multidisciplinary care00:11:21 – Current priorities and opportunities for GPs in 2025, and market trends00:13:30 – The future of healthcare technology, CRM systems, and patient engagementCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Ben Hurst, CEO of HotDoc, about evolving patient engagement, clinic efficiency, compliance burdens, and the future of hybrid healthcare delivery in Australia.The conversation explores how HotDoc supports GPs and medical centres with digital tools to automate administrative processes, balance regulatory changes, offer flexible work arrangements, and improve access to care for patients in an increasingly virtual environment.The discussion also highlights the growing pressures on general practice, including workforce shortages, rising patient demand, and competition from virtual-only providers and digital health apps.Listeners will gain insight into how clinics can leverage technology to streamline workflows, capture patient information more effectively, and deliver personalised care, all while supporting doctors in managing burnout and maintaining work-life balance.This episode offers practical perspectives for GPs, practice managers, and healthtech innovators looking to navigate the rapidly changing landscape of primary care.Key Takeaways🩺 The burden of compliance and administrative changes, such as payroll regulations and MyMedicare requirements, creates significant process challenges for GP clinics.⚙️ Automating tasks like recalls, reminders, and bulk-billing consent can improve efficiency and free up time for doctors to focus on clinical care.🌐 The rise of virtual healthcare and online consults is changing patient expectations, with convenience and accessibility taking priority, leading clinics to adapt with solutions like asynchronous quick consults and telehealth on demand.👨‍⚕️ Flexibility for doctors, including hybrid and virtual care models, is crucial to address burnout and ensure sustainable practice amid an impending GP shortage.🔍 Capturing patient intent, matching them with specialised providers, and leveraging technology to serve up relevant information are opportunities for further innovation in patient care pathways.Timestamps00:00 – Introduction and HotDoc’s mission01:04 – 13 years of HotDoc and supporting GPs with administration02:11 – Patient engagement and streamlining workflows03:32 – Compliance challenges: MyMedicare, assignment of benefit04:38 – GP clinic operations and shifting processes06:00 – Impact of regulatory changes on clinic efficiency08:00 – Competition from virtual providers and patient expectations10:03 – Quick consults, asynchronous care, and responding to convenience demands14:05 – GP workforce shortages, burnout, and capacity challenges16:42 – Flexibility in GP work patterns and reducing burnout18:53 – Benefits of virtual care for information capture20:08 – Personalised intent-based patient matching and technology’s role24:06 – Clinics’ priorities for 2025: automation, differentiation, sub-specialisation, and hybrid-care models27:47 – Closing thoughts and future priorities for HotDocCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with a line-up of innovators, founders and CEOs participating in the ANDHealth Digital and Connected Health Commercialisation Showcase and the ANDHealth Plus Programme.Recorded at the event in Canberra, this episode highlights successes from Australian digital health companies and explores topics surrounding commercialisation, global expansion, regulatory hurdles, funding models, and lessons learned from building scalable healthtech solutions.This episode was recorded at the ANDHealth Digital and Connected Health Commercialisation Showcase in Canberra, celebrating milestone achievements for the participant companies in the ANDHealth Plus Programme, as well as the 10th anniversary of the Medical Research Future Fund.Key Takeaways🎤 The importance of collaboration and building global networks for healthtech commercialisation.🚀 Scaling digital health innovations internationally requires adapting to local markets and understanding cultural nuances.💡 Knowing your funding, payment, and commercialisation models is crucial for successfully bringing products to market.🧑‍⚕️ Listening to clinicians and end-users, rather than presuming their needs, drives effective product uptake.🛠 Regulatory approval, such as TGA registrations and clinical validation, remain significant steps for healthtech companies.Timestamps00:00 – Introduction and event background: ANDHealth Plus Programme and MRFF anniversary00:30 – Sanji Kanaglingam on WeGuide’s expansion, scalability, and digital biomarkers03:08 – Simon Green discusses Immunosis, diagnostics for immune deficiency, and commercialisation06:31 – Carolyn Mee from Soundscouts: Funding, regulatory milestones, and sector expansion10:42 – Tina Campbell on Healthily’s approach to patient education and voice AI for engagement15:16 – Arthur Shih explains Humanetix’s clinical decision support and lessons from aged care19:07 – Dr James Waldie of Cape Bionics: Translating space sciences into compression garments24:24 – John Wright shares about Metabolic Health Solutions: Device-to-software integration and market focus27:22 – Fiona Hammond - Perx Health provides updates on Perx Health’s gamification tech and cognitive decline solutions30:30 – Bronwyn Le Grice - CEO, ANDHealth on commercialisation, digital health sector growth, and ecosystem priorities34:03 – Episode wrap up and call to actionCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Dr Raymond Wen, Chief Growth Officer and Medical Director for Primary Care Services at Telecare Australia, about the evolution of telehealth, challenges in delivering virtual care, and Telecare's unique approach to technology-enabled healthcare service delivery.Check this episode out to gain insights into how virtual care is transforming access for rural and regional communities, from mental health support to specialist consultations.The conversation explores practical strategies for workforce flexibility, process automation, and co-designed service models, showing how Telecare combines clinical expertise and innovative technology to improve safety, efficiency, and patient outcomes across Australia.Key Takeaways🌏 Telehealth in Australia addresses the challenges of providing quality specialist care to rural and remote populations, leveraging virtual consultations and remote technology.🩺 Around 30–50% of clinical scenarios can be safely and effectively managed through telehealth, increasing access without compromising care quality.🔗 Co-designing new models of virtual care with stakeholders enables healthcare organisations to balance risk, optimise workflows, and support community needs when traditional service provision is under strain.💻 Telecare developed its own technology solutions, including a mobile native e-script platform and healthcare process automation tools, to solve practical issues in care delivery and staff optimisation.💡 The future of virtual care involves continued innovation in automation and integration, focusing first on solving “boring” admin and engagement challenges before fully harnessing AI potential.Timestamps00:00 – Introduction and overview of Telecare’s background02:33 – Telecare's role and services in Australian healthcare04:40 – The impact and evolution of telehealth for rural communities06:14 – Types of care best suited for telehealth and what Telecare does10:41 – Risk assessment and co-design in developing new care models13:23 – Building technology versus using market solutions; motivations and outcomes17:35 – Service enablement, process automation, and operational efficiency20:23 – Telecare’s acquisition by Teladoc and implications for future growth22:14 – The future of telehealth/virtual care and the role of AI24:43 – Final thoughts and episode wrap-upCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Josh Ayscough, Utiliti Group Partner, about investment in healthtech, navigating innovation in healthcare, and the different approaches to scaling health technology businesses in Australia and globally.They explore Josh Ayscough's background, the investment focus at Utiliti Group, and how founders can effectively pitch their healthtech solutions to investors and customers.The conversation also delves into the shift towards consumer-centric healthcare, the practical applications of AI, and the importance of building interdisciplinary teams.Listeners will gain insight into the challenges of funding, regulation, and scaling in the Australian health tech ecosystem, as well as strategies for forming partnerships and driving meaningful impact.This episode offers a comprehensive look at what it takes to innovate and succeed in a complex, evolving industry.Key Takeaways🧑‍💼 Founder-market fit is critical: Investors look for founders who deeply understand the problem they’re solving, ideally with sector experience or a strong advisory board.💸 Demonstrating clear patient or sector benefit is a priority for healthtech investors, not just the commercial proposition.🌏 Australia’s healthtech ecosystem is strong but highly regulated, compared to the “guardrails-off” landscape in markets like the US.🤖 AI isn’t mandatory for healthtech success, but founders need to articulate their position on AI and its relevance for their solution.🔗 Early-stage healthtech solutions should nail a core problem first, then build strategic partnerships to enhance growth, scaling globally is not always necessary, and local impact can also be a meaningful goal.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Dr Greg McDavitt, physician executive and director of healthcare industry strategy at ServiceNow, and Andrew Dome, Chief Digital Information Officer at Uniting New South Wales Act, about the "hidden tax" on healthcare.The discussion examines the non-financial burdens that affect efficiency and patient care, and how technology can help reduce administrative overhead.It also looks at the emerging role of artificial intelligence in streamlining workflows across healthcare organisations.The episode explores the practical challenges facing care providers and examines how technology can improve outcomes for both staff and patients.Key Takeaways🚀 The "hidden tax" in healthcare refers to the unrecognised administrative tasks that consume clinicians’ and care workers’ time, impacting their ability to focus on direct patient care.📱 Leveraging mobile tools and voice-to-text technology can save valuable minutes per day for frontline staff, enhancing both efficiency and quality of care.🤖 Technology is not always the solution; digitising poor processes can create more friction, but AI and better-designed systems hold the promise of fundamentally changing or removing burdensome workflows.🧑‍💼 A successful tech transition requires buy-in across all levels, from frontline workers to boards, and must be business-driven rather than solely led by IT.🔄 The adoption and role of artificial intelligence in healthcare is evolving rapidly; organisations must continuously review use cases, ethical boundaries, and investment rationale to harness AI effectively and responsibly.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Jason Ward, co-founder and CEO of EQL, about the evolution of digital health in musculoskeletal (MSK) care across Australia and the UK. Jason discusses the story behind founding EQL and the factors that shaped its approach to digital MSK care. He also examines the different funding and access challenges faced in Australia and the UK, highlighting how local healthcare structures influence the delivery of care.Key Takeaways💡 EQL uses technology to empower patients and clinicians, enhancing access to MSK care through digital triage and rehabilitation pathways.🌏 Differences between the UK and Australian healthcare systems, including funding models, rural access issues, and workers’ compensation, shape how digital MSK solutions are deployed.📊 Demonstrating return on investment (ROI) is central to EQL’s model, evidenced by recent pilots in Australia that delivered a 14:1 ROI for employers and insurance partners.🤝 EQL works both with in-house clinicians and partner organisations, delivering care via digital, in-person, and hybrid pathways to meet diverse workplace and population needs.🔮 The future of digital MSK care involves careful adoption of AI and scaled technology, with a focus on safety, sustainability, and equitable access, especially in remote or underserved communities.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Mecaela Couper, specialist solution consultant for healthcare, Colby Rook, senior account executive for healthcare, and Dr Greg McDavitt, physician executive and director for healthcare, all from ServiceNow.The discussion covers the role of artificial intelligence and technology in reducing administrative burden for clinicians, improving patient outcomes, and optimising workflows within the healthcare sector.The episode explores the intersection of digital transformation and the unique human elements that are central to effective healthcare delivery, based on insights from both clinical and technology backgrounds.Key Takeaways💡 The critical importance of freeing clinicians from administrative tasks to allow more time for patient care and improving outcomes.🖥️ Effective digital transformation in healthcare is often "invisible" to the patient, improving systems and processes behind the scenes rather than at the point of care.🤝 Co-designing technology solutions with frontline clinicians and gathering feedback ensures tools are genuinely useful and easy to adopt in practice.🔒 Implementing strong governance and risk management around AI tools is vital, including controlling access and monitoring data privacy.🔄 Transformation efforts should be holistic, considering impacts across the whole healthcare ecosystem, from frontline staff to back-office operations and the broader continuum of care.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Dr Ramya Raman, Rafiah Ansari, Andrew Aho, and Farhoud Salimi about the latest trends, challenges, and opportunities in digital health.Topics covered include clinical governance, digital health ethics, women’s health data, interoperability, AI, connected care, and the importance of partnerships across healthcare and technology.This episode was recorded during HIC 2025, hosted by the Australasian Institute of Digital Health (AIDH) in Melbourne.It features conversations captured in the Digital Health Studio throughout the event, covering panels, keynotes, and interview sessions with innovators and leaders from across the healthcare technology space.Key Takeaways✨ Clinical governance, ethics, and research translation are critical for driving sustainable digital health innovation🌏 Global perspectives (UK, Canada, US) offer lessons for local implementations in Australia🧑‍⚕️ Women’s health data has historical biases; femtech and digital health can help address gaps for diverse populations🔗 Connected care depends on interoperability, collaboration, and data standards to support clinicians and improve patient outcomes🤖 Artificial intelligence and unified data platforms are expanding capabilities but require strong privacy, governance, and clinician involvementCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information, visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT

In this episode of Talking HealthTech, Peter Birch speaks with Steve Lewis, founder of Nabu, about his personal journey into health tech, the creation of Nabu, and the challenges of coordinating complex healthcare for patients with special needs.Steve shares how his own experiences caring for his daughter Bowie inspired him to develop tools that help patients, families, and support workers better manage the demands of the healthcare system.They cover the realities of patient navigation, the role of digital tools in improving outcomes, and the importance of human collaboration alongside technology.Key Takeaways🧩 Lived experience shapes innovation: Steve’s journey as a parent navigating paediatric and intensive care environments drove the creation of Nabu, aiming to bridge gaps he faced first-hand in the healthcare system.📲 Practical patient empowerment: Nabu focuses on helping patients and families easily coordinate appointments, medications, and care plans without overwhelming them or relying solely on electronic health records.🔄 Communication and collaboration matter: The app streamlines sharing critical information with family members, support workers, and professionals, reducing the risks of missed details and improving overall continuity of care.🛡️ Safety in support: Features verifying support worker credentials and making handovers simpler are emphasised to mitigate risks for vulnerable patients.🌏 Piloting for impact: The next steps for Nabu involves coordinated pilot programs with providers in Australia and overseas, to quantify its effect on health outcomes and demonstrate support for patients, families, and clinicians.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 and ISO audit-ready faster and build enterprise-grade security early. Save $1,000 at https://vanta.com/THT