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© 2026 Beyond the Handbooks
Description
Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.
This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.
Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, and Elite Cruise Counsellor Scott McAlister.
Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.
Because our handbooks are just the beginning.
Let’s go beyond.
9 Episodes
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Send a text Michael and Chris interview Scott and learn about his family and where his love of travel originated.
Send a text Michael, Chris, and Scott, have a warning about the latest travel-related scams and how you (and your clients) can avoid them.
Send a text Michael, Chris, and Scott explain what "client folders" are and how they can help you keep organized while also protecting yourself from mistakes or misunderstandings.
Send a text For those who may not have read it or are unfamiliar, Michael, Chris, and Scott share details on their first best-selling book - The Travel Advisor's Handbook.
Send a text In our second "get to know our team" episode, Michael and Scott interview their co-author Chris.
Send a text When customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael, Chris, and Scott share their thoughts and some tips.
Send a text Get to know co-author Michael as Chris & Scott interview him.
Send a text Chris, Michael, and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea.
Send us a text In this preview episode, Michael, Scott, and Chris - the authors of the best-selling Travel Advisor's Handbooks series, preview their new podcast, planned episodes, and even give a few hints about their third book coming in 2026. Beyond the Handbooks officially launches as a weekly podcast on January 20, 2026.
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