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Welcome to The Power of Possibility, a podcast from SPS that explores strategies and insights for company growth in today's dynamic environment. Join us as we discuss how businesses address challenges like economic uncertainty, talent shortages, and evolving customer expectations with technology and third-party partnerships, featuring insights from industry professionals and companies.
12 Episodes
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How ready is your organization to move from AI ambition to real impact? In this episode of The Power of Possibility, Christian Schierjott, Global Head of Business Solutions at SPS, joins Bertram Weiss, Vice President of Health at Merantix Momentum, to explore what it truly takes to prepare for agentic automation in real-world business environments. Together, they discuss why most organizations remain stuck in pilot mode, the risks of shadow AI, and why data readiness, governance, and huma...
How can organizations unlock performance in a workplace shaped by five generations, hybrid expectations, and rapid tech evolution? In this episode, Claire Ward, Chief Innovation Officer at SPS, is joined by Nicole Mangarella, Head of Global Technology & Innovation at SPS, and Kasia Maynard, Head of Research and Editorial at Worktech Academy. Together, they unpack the most eye-opening findings from the 2025 SPS & Worktech Academy State of the Workplace Survey. From communication ...
AI is reshaping healthcare in ways we couldn’t have imagined a decade ago.In this episode, we explore innovative use cases of AI in healthcare research — from helping doctors predict treatment outcomes to streamlining operations by managing information flows more efficiently. We’ll hear compelling insights from experts like Dr. Jack Gilbert, co-founder of BiomeSense, who explains how AI enables his team to analyze patient data and predict treatments for a variety of illnesses. We’ll also he...
What happens when information stops being an asset and starts becoming a burden? As companies generate massive volumes of digital content daily, managing records has evolved from a back-office task to a strategic imperative. In this episode, we explore why leading organizations are rethinking information management—going beyond digitization to tackle governance, compliance, and the rising cost of inaction. With expert insights from Siobhan King, Senior Consultant at Metataxis, a...
The role of outsourcing in the Banking, Financial Services, and Insurance (BFSI) sector is shifting. Once seen primarily as a way to cut costs, it has become a strategic tool for driving innovation, ensuring regulatory compliance, and enhancing customer experiences. In this episode of The Power of Possibility, Ronak Doshi, Partner at Everest Group, and Michael Neuberg, Head of Global Service Line BFSI at SPS, share insights on how financial institutions are using outsourcing to stre...
How are businesses managing the growing complexity of unstructured data? In this episode of The Power of Possibility, we explore the transformative impact of Intelligent Data Processing (IDP) on industries like banking, insurance, and healthcare. By integrating technologies like AI, machine learning, and natural language processing, IDP automates processes, reduces inefficiencies, and handles unstructured data effectively. Experts Christian Schierjott and Adam Field discuss ...
We're currently living through an AI revolution across numerous sectors, but how is it transforming the insurance industry? How can insurers implement automation to improve customer satisfaction and streamline processes? In this episode, we explore these critical questions with Christian Ott, Director of Global Solution Design Insurance at SPS. Christian shares his expertise on automation's role in claims management, fraud detection, and data optimization, while highlighti...
What makes a strong ESG (Environmental, Social, and Governance) strategy essential for today’s businesses? Christina Banahan , Global ESG Director at SPS, discusses the importance of addressing greenwashing, communicating genuine efforts, and using technology for transparency. Discover how ESG strategies help companies create value, reduce risk, and meet the growing expectations of investors, employees, and customers, driving both sustainability and competitive edge. By embed...
In this episode, we search for the answer to a crucial question: How can hybrid work models endure in today’s evolving workplace? As companies balance in-office and remote work, what strategies will ensure long-term success? How do factors like productivity, employee retention, and the overall employee experience shape these models? And how can businesses leverage technology and ESG (Environmental, Social, and Governance) to create a sustainable future for hybrid work? Join Nicole Mang...
Listen to a recent Interview with Christina Banahan - Global Director ESG at SPS and Patrick Obeid - CEO & Founder of ESG Flo. In this episode, they discuss the intersection of digital efficiency and sustainability and explore how technologies like AI and cloud computing can drive environmental progress and operational excellence. ESG Flo is the ESG compliance platform that uses AI to automate the collection and transformation of data into audit-ready metrics. More info: https:...
In this first episode we dive into how the Banking and Financial Services sectors are being transformed through enhanced customer experience (CX) strategies. With insights from Michael Neuberg, Head of Global Service Line for Banking , Financial Services and Insurance in SPS, we'll discover how automation and AI are revolutionizing these industries by making services faster, more efficient, and more personalized. From chatbots and fraud detection to automated loan processing and u...
Welcome to The Power of Possibility, a podcast from SPS that explores strategies and insights for company growth in today's dynamic environment. Join us as we discuss how businesses address challenges like economic uncertainty, talent shortages, and evolving customer expectations with technology and third-party partnerships, featuring insights from industry professionals and companies. www.spsglobal.com
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