The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Dan Smith, CEO of Brooklyn Water Bagel, shares the unique story of the brand, emphasizing the focus on quality and commitment to details. He discusses the menu offerings, off-premise business, franchise expansion, and community engagement, highlighting the brand's local presence and growth plans.TakeawaysFocus on quality and commitment to details set Brooklyn Water Bagel apart.The brand's menu offerings and off-premise business contribute to its unique experience.Community engagement and local presence are key aspects of the brand's growth strategy.Chapters00:00 Introduction and Background01:03 The Unique Story of Brooklyn Water Bagel02:18 The Focus on Quality03:08 The Commitment to Details04:38 Menu Offerings and Quality Experience06:36 Off-Premise Business and Community Engagement18:39 Franchise Expansion and Local Presence

The conversation covers the introduction of Yosef and his background, the development of Bling's video technology, its application in the restaurant industry, and its impact on customer engagement and behavior. The discussion also addresses the fear of AI slop and the integration of Bling's technology with existing marketing systems.TakeawaysVideo-first approachPersonalized and interactive videosIntegration with existing marketing systemsChapters00:00 Introduction and Background02:05 Development of Bling's Video Technology03:43 Application in the Restaurant Industry08:13 Impact on Customer Engagement and Behavior21:26 Addressing the Fear of AI Slop

The episode features a conversation with Kyle Huck, a multi-unit franchise owner for Wings, etc., and Colton LeTourneau, the senior director of marketing for Wings, etc. They discuss the brand's success, community involvement, and unique menu items.TakeawaysCommunity involvementMenu recommendationsChapters00:00 Introduction and Brand Overview01:19 Kyle Huck's Journey with Wings, etc.02:15 Colton LeTourneau's Role and Marketing Strategy02:58 Concept and Differentiation of Wings, etc.07:29 Community Involvement and Impact14:35 Local Store Marketing and Franchise Support28:22 Signature Menu Items and Recommendations31:13 Closing Remarks and Contact Information

The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance of running a profitable business, automating business processes, using AI for leadership development, overcoming resistance to AI, and implementing AI for business tasks. It also explores the intentional use of AI for leadership, building a leadership development program, and connecting with AI for significance. The discussion concludes with a lighthearted segment on favorite Chick-fil-A orders.TakeawaysLeadership and management are distinct, with leadership focusing on people and significance, while management focuses on tasks and success.AI can be used to shift from success to significance in business operations, particularly in employee recognition and meaningful engagement.The power of AI lies in its ability to surface opportunities for significance that may be overlooked in the busyness of day-to-day operations. Automate repeatable tasksUse AI for intentional leadership developmentChapters00:00 The Journey to Chick-fil-A03:00 Leadership vs. Management08:11 The Shift to Significance with AI10:05 Using AI for Significance15:07 AI's Impact on Employee Recognition19:55 The Power of AI in Business21:20 Running a Profitable Business22:19 Automating Business Processes23:14 Using AI for Leadership Development25:43 Overcoming Resistance to AI26:33 Tinkering with AI27:29 Trust but Verify with AI28:53 Implementing AI for Business Tasks30:16 Comparing AI and Manual Processes31:30 Intentional Use of AI for Leadership33:23 Building a Leadership Development Program36:13 Connecting with AI for Significance38:40 Favorite Chick-fil-A Order

The conversation covers Pat Venn's journey in the hospitality industry, his role at Prima, and the innovative solutions Prima offers to restaurants and diners. It delves into the concept of the recommendation economy and the vision for Prima's future expansion.TakeawaysHospitality industry experienceInnovative solutions for restaurantsThe concept of the recommendation economyFuture expansion and vision for PrimaChapters00:00 Introduction and Background01:05 The Journey in Hospitality01:33 Talk and its Evolution04:17 Differentiation in the Reservation Platform Space06:48 Prima: Vision and Mission11:10 The Concept of the Recommendation Economy18:24 Attribution and Visibility in the Physical World27:37 Engagement and Expansion34:19 Future Vision and Expansion