The Pet Groomer Community Podcast

Jo and Lexi are back for another catch-up on the Pet Groomer Community Podcast, and this time they're reflecting on their experience at Pet Pro Expo and some of the important conversations happening across the grooming industry.They share their biggest takeaways from the event, including Jason Greystone's approach to business freedom, pricing and outsourcing, Charlotte Faith's practical social media advice, and the importance of developing a stronger business mindset. They also discuss going premium, finding the right customers and why focusing on your own business is far more productive than worrying about what other groomers are doing.There's plenty of talk about continued education, working with other industry professionals, upcoming grooming seminars and the excitement of learning new skills. Lexi also shares her surprise award win at the Expo!The conversation then turns to a more serious topic, with Jo and Lexi discussing kindness within the grooming industry, constructive feedback, competitions and the responsibility we all have to support and encourage others, particularly those who are still finding their confidence.A thoughtful, funny and honest episode about business growth, personal development and remembering that there's room for everyone to succeed.If you have any comments, feedback or a funny story, please email us at [email protected] make sure you subscribe to the podcast and leave us a review to help others find our podcast.As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.Find out more at www.petpassiontoprofit.com

In this episode of the Pet Groomers Community Podcast, Lexi and Jo are back for a relaxed catch-up and a really useful conversation about client communication.They chat about summer breaks, Jo’s birthday celebrations, Groomfest, the Liz Paul Awards, upcoming events and everything going on in grooming land. The main topic of the episode is all about customer relations, including how groomers can manage expectations, handle complaints and communicate clearly with clients.Lexi shares a few real-life experiences with difficult customer situations, including missed appointments, unhappy clients and those moments that can really knock your confidence. Jo and Lexi talk through why consultations are so important, how to ask better questions, when to request photos, and why groomers should never be afraid to clarify exactly what a client wants before starting the groom.They also discuss matting, injuries, complaints, red flag clients, setting boundaries, taking photos, using disclaimers and the importance of being honest when something goes wrong.A helpful and relatable episode for any groomer who has ever felt nervous dealing with clients, worried about complaints, or struggled to find the right words when a situation feels uncomfortable.If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this short episode of the Pet Groomers Community Podcast, Lexi is joined by certified money coach Fanny Snaith to talk about her My Money Makeover programme.Fanny explains how the 8-week programme helps people understand their relationship with money, build better money habits, and start feeling more confident with their finances. Through online learning and weekly group calls, My Money Makeover looks at the practical side of money management as well as the mindset, beliefs and identity patterns that can hold people back.Lexi also shares her own experience of doing the programme and how it has changed the way she manages both her personal and business money.They talk about why money work is not a one-time fix, why avoiding your finances can make things harder, and how learning to manage your money properly can support you both at home and in your grooming business.If you have ever felt anxious, overwhelmed or unsure when it comes to money, this episode is a helpful introduction to Fanny’s approach and what My Money Makeover involves.You can find out more at www.fannysnaith.com and take Fanny’s money type quiz to get started. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of the Pet Groomers Community Podcast, Jo and Lexi are joined by Nissa Kyte, owner of Cloud K9 Professional Grooming in Leicestershire.Nissa shares how she moved from primary school teaching into dog grooming after realising she needed a career change, and how that decision led her into building a successful grooming business, competing, cat grooming, seminars, model dogs and award nominations.They chat about the importance of continuous learning, why competitions can be such a brilliant way to improve, and how feedback from judges can help groomers build confidence and refine their skills. Nissa also talks honestly about the work she has put into improving her scissoring, her love of poodles, Asian-style grooms, creative model dogs, and why prep work is such a big focus for her.There is also a great discussion around pricing, including cat grooming prices, charging properly for lion trims, adding teeth cleaning into dog grooms, and why being stricter with clients can help create a stronger, more sustainable business.A fun, inspiring and very honest episode for groomers who want to keep learning, push themselves creatively, charge their worth, or simply hear from someone who has achieved a huge amount in a short space of time.If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this episode of The Pet Groomer Community Podcast, Lexi and Jo are back for a good old catch-up, recorded mid-July during the heatwave.Lexi shares how she has been feeling more motivated after a bit of a difficult patch, with fresh ideas around teaching, mentoring new groomers, offering more add-ons, and possibly creating a new salon space at home. Jo gives an update on her brand-new shop, her Happy Cat, Happy Groomer seminar, cat grooming training, upcoming events, and the reality of taking on big business projects.They also chat about the value of collaboration in the grooming industry, why it is important to ask for help, the benefits of upskilling, and how the quieter or harder periods in business can sometimes lead to the biggest new ideas.Expect plenty of real-life grooming chat, cat grooming encouragement, business reflections, happy updates, and the usual Lexi and Jo tangents.If you have any comments, feedback or a funny story, please email us at [email protected] make sure you subscribe to the podcast and leave us a review to help others find our podcast.As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.Find out more at www.petpassiontoprofit.com