The Cone of Shame Veterinary Podcast

I’ve got Dr. Jules Benson on the podcast today and we’ve got a doozy of a topic for ya: The sad, sad state of research in vet medicine (my words, not his!) I am bothered by what seems to be a tidal wave of crappy, biased, cherry-picked research lately, and I ask Dr. Benson to get into it with me. How do we get our information in vet med? What do we believe and what do we not believe? How do we actually incorporate data and research into a future that’s feeling more cynical and less trusting? Let’s get into it!Dr. Jules Benson is the Principal at Tapetum Lucidum Consulting and the 2025 Chair at the Veterinary Innovation Council (VIC). With over two decades as a practitioner, industry executive, strategist, and data and technology leader, his focus lies in identifying and applying innovation that can improve the lives of pets, pet families, and veterinary healthcare teams.

Dr. Andy Roark welcomes Dr. Isaac Bott, an Utah practice owner and theriogenologist who works with reindeer, to discuss his run for AVMA president (election July 2027) and the profession’s sustainability challenges. They explore how rising cost of care intersects with the need to pay living wages and retain veterinarians, technicians, and support staff, arguing vet medicine is not overpriced even if care can be unattainable for some clients. Bott emphasizes retention through sustainable workplaces, burnout reduction, and clear development pathways that let team members fully use their training, including technician specialization and continued growth for veterinarians. They discuss burnout drivers such as student debt, emotional strain, call burden, and workplace dynamics, and advocate for unity through organized veterinary medicine so veterinarians keep a strong voice amid regulatory and industry changes. Dr. N. Isaac Bott was raised in the small town of Castle Dale, Utah. He is a 2009 graduate of Washington State University’s College of Veterinary Medicine. He owns and operates Mountain West Animal Hospital, a mixed animal veterinary facility in Springville Utah. He currently serves on several national and state veterinary boards. He is a past president of the Society for Theriogenology, an international group of veterinarians with expertise in animal reproduction. In 2023, he was Awarded the Dr. John Steiner Award for Practitioner Excellence. In 2024 he was given the Utah Veterinarian of the Year award. He has also served as a council member and chair of the American Veterinary Medical Association’s Council on Veterinary Service. He also has served as the co-chair of the Utah Veterinary Medical Association’s Legislative Committee. He currently serves as the American Veterinary Mecidcal Association (AVMA) delegate for the Society for Theriogenology. He also serves on the board for the AVMA Political Action Committee, the dean’s advisory board at Utah State University’s College of Veterinary Medicine, and as a member of Theriogenology Foundation board. He has extensive experience with strategic planning, legislative process and organizational leadership. He has also authored over a dozen peer-reviewed scientific articles, a dozen textbook chapters, and has traveled the globe providing theriogenology services for camelids and cervids. He is the proud father of three children: Kaycee, Kayden and Kendyn.

Dr. Chad R. Brown, DVM (Purdue), executive director of the Lloyd Veterinary Medical Center at Iowa State University, joins Dr. Andy Roark to tackle a gut-punch truth in veterinary medicine: good decisions do not always equal good outcomes, and outcome-based judgment can be brutal on clinicians. They unpack how hindsight bias and outcome bias trick us into “judging our past self with our future self’s information,” rewarding lucky medicine and fueling shame after tough cases. Chad argues for de-emphasizing outcomes and emphasizing decision-making processes we can control, like communication, diagnostics, anesthesia monitoring, and checklists, especially when training students, interns, and residents. They also discuss how outcome fixation can break good clinicians through overcorrection or apathy, and how focusing on process can reduce burnout and support spectrum-of-care thinking.

Dr. Steve Deels, a New Zealand emergency veterinarian and career coach, joins Dr. Andy Roark to tackle a familiar gut punch: "you can save a life at 2:00 a.m. and still get a one-star review because the wait was too long." They dig into dark humor as a healthy coping tool, the unrealistic expectations placed on vets as jack-of-all-trades clinicians, and how Steve’s early mixed-animal work and later corporate clinic burnout pushed him toward life coaching and practical strategies like daily journaling (three successes and one gratitude). You will walk away feeling validated, more resilient, and better equipped to spot the 90 percent that is good, not just the 10 percent that drains you, plus a preview of Steve’s upcoming book 'Bite Marks and Burnout'. Gang, let’s get into this episode.

Dr. Ivan Zak, DVM, entrepreneur and former CEO of SmartFlow and Galaxy Vets, joins Dr. Andy Roark to dig into one of the spiciest topics in vet med, whether production pay is actually “bad,” and what happens when salary-only pay gets weaponized as burnout prevention. They unpack Ivan’s experience switching Galaxy Vets to straight salary, watching productivity and hours drop, and realizing the business risk of blocked schedules and reduced case acceptance. Ivan shares how that led to Galaxy Vets’ shared production approach in Canada, where vets earn 25% based on total organization revenue divided by shifts, paired with employee ownership and core values like owner’s mindset and big picture thinking to drive teamwork, accountability, and cost awareness. Ivan also discusses leadership transitions, culture as a selection tool, and his new Serenity Vet mission to reduce labor costs. Gang, let’s get into this episode.Ivan "Zak" Zakharenkov, DVM, MBADr. Ivan Zak is a veterinarian, entrepreneur, and operator. His startups include SmartFlow, the first workflow optimization system (acquired by IDEXX), Galaxy Vets, an employee-owned group of urgent care clinics, and, most recently, Serenity Vet, an operating system for relief management and labor optimization.Ivan is passionate about bridging the gap between clinical excellence and strong business outcomes — building veterinary organizations where vets don't have to choose between being great doctors and understanding the enterprise they're part of.Dr. Zak graduated from the Atlantic Veterinary College and holds an MBA in International Healthcare Management. He lives in Saint John, New Brunswick, with his wife and two kids.