The Uncharted Veterinary Podcast

Dr. Andy Roark and Maria Pirita tackle a challenge every veterinary leader knows too well: what do you do when your most technically skilled technician is quietly damaging your team with poor communication? In this episode, they break down the tension between clinical excellence and team culture, exploring how confidence can tip into condescension, why “I’m just being direct” is not a free pass, and how these behaviors impact morale, efficiency, and retention. They share practical strategies for addressing high-skill, low soft-skill team members, including reframing the conversation around impact, using communication frameworks like DISC, and creating clear expectations with accountability. If you have ever felt stuck between protecting your top performer and protecting your team, this episode will give you a path forward.Mentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!

An associate veterinarian who always has an explanation, a reason, or someone else to point to when things go wrong can quietly erode team trust, frustrate leaders, and stall growth, especially when accountability never quite lands. In this episode, Uncharted Veterinary Podcast hosts Dr. Andy Roark and Stephanie Goss unpack what’s really driving excuse-based behavior and how leaders can shift the conversation toward ownership and improvement without creating shame or defensiveness. They explore how fear, confidence, and clinic culture shape accountability, and share practical strategies to stop the excuse spiral, set clear expectations, use curiosity to redirect conversations, and coach simple “repair language” that helps team members take ownership and move forward. If you’ve ever felt stuck in repetitive, frustrating conversations that go nowhere, this episode will help you lead with clarity, compassion, and a stronger path toward accountability. Let’s get into this episode!Mentioned in this episode:Office HoursInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Ron Sosa, CVPM and Executive Director of Uncharted Veterinary Conference, joins Maria Pirita to tackle the question every practice manager secretly wonders: Is getting your CVPM actually worth it? If you've heard mixed reviews about whether CVPM certification leads to better pay, opens career doors, or just adds letters after your name, this episode is your honest reality check. Maria and Ron dive into the compensation truth (spoiler: it depends on way more than you think), the actual learning value, the surprisingly emotional pinning ceremony, and why your why matters more than anything else. You'll walk away understanding the real commitment involved, how to have the money conversation with your boss, and whether this credential aligns with your career goals or if you're just climbing a ladder you never wanted to be on. Plus, Ron drops some wisdom about neurodivergent veterinary professionals that'll make you think differently about burnout. Gang, let's get into this episode.Links:VHMA (Veterinary Hospital Managers Association)VHMA Compensation StudyRon's LinkedInMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Can you be an effective practice manager of a veterinary hospital if you never scrub in? In this episode, Dr. Andy Roark and Maria Pirita, CVPM respond to a mailbag question from a new-ish practice manager whose team says she’s, “not helpful because she can’t draw blood or place IVs” even though she’s been fixing administrative problems that keep the hospital functioning. Andy and Maria frame the issue as a common tension between “medicine people” and “operations people,” and emphasize that the solution is not learning blood draws but getting clear on role expectations, success metrics, and KPIs with the person who evaluates the manager. They discuss resetting team expectations by narrating leadership, building transparency into weekly rhythms, tying administrative work to team pain points like schedules, supplies, breaks, and leaving on time, and seeking endorsement from medical leadership.Join us for an event at the Uncharted Veterinary Community!All Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Maria to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!Zoetis - Simparica TrioLearn more about Simparica-Trio!

Veterinary leadership burnout can leave even the most dedicated practice managers wondering if life would be easier back at the front desk, free from the constant pressure of staffing decisions, client complaints, and carrying the emotional weight of the whole hospital. In this episode, Dr. Andy Roark and Stephanie Goss respond to a heartfelt mailbag question from a manager considering stepping down into a CSR role and unpack the realities of making that transition. They explore why these feelings are so common, the cultural and identity challenges of changing roles inside the same practice, and how to decide whether stepping down is truly the right move or simply a sign that boundaries and support need to change. Let's get into this episode!Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Office HoursInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Dr. Andy Roark and Maria Pirita, CVPM, tackle one of the most emotionally charged realities in veterinary medicine, when corporate leadership changes clinic schedules without local input and leaders are left to deliver the news to frustrated teams. In this episode, they respond to a multi-site medical director caught between upper management directives and the trust they have worked hard to build with their doctors. They explore the leadership trap of managing up and down, how to communicate schedule changes without losing credibility, and practical strategies for protecting team morale, retention, and engagement during corporate veterinary practice transitions. If you have ever felt stuck translating decisions you did not make, this episode offers clarity, validation, and actionable veterinary leadership tools to help you navigate change effectively.Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!

A former associate leaves your veterinary practice, opens their own clinic, and now your team members are getting recruited, leaving you worried about staff loss and wondering whether to fight back legally or double down on fixing things internally. This week, Dr. Andy Roark and Stephanie Goss tackle the emotional and practical reality of veterinary staff poaching, walking through how practice owners and managers can move past anger, stabilize their teams, and focus on culture, communication, and retention strategies that actually keep employees loyal long term. If you’re struggling with staff retention, leadership stress, or fear of losing great team members to competitors, this episode delivers practical, level-headed guidance to help you protect your practice and lead confidently through the challenge. Let’s get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

What happens when the people meant to lead and support the team slowly become the emotional shock absorbers for the entire hospital? In clinics everywhere, practice managers and medical directors step in to help because they care. A team member is overwhelmed, conflict pops up, a client is upset, and leadership jumps in to fix it. At first, it feels supportive. But over time, every problem starts landing on the same shoulders. Team members stop solving issues themselves, accountability gets delayed, and leaders find themselves emotionally exhausted, constantly putting out fires instead of leading strategically. In this episode of the Uncharted Veterinary Podcast, Maria Pirita, CVPM sits down with Suzanne Thomas, LVTg, CVTg, regional leader and educator behind Leading Veterinary Teams, to unpack how good leaders unintentionally create systems where everything escalates to them, and how that cycle leads straight to burnout. Let's get into this episode!Do you have something that you would to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

The veterinary clinic winter blues are real, and many practice leaders quietly struggle when team morale dips even though nothing seems obviously wrong. In this Uncharted Veterinary Podcast mailbag episode, Dr. Andy Roark and Stephanie Goss tackle what happens when teams feel heavy, drained, and stuck in what one manager brilliantly called “wet sock energy.” No drama, no major conflict, just collective exhaustion. In this episode, they explore how leaders can support veterinary teams through seasonal burnout without becoming the overly cheerful camp counselor everyone secretly wants to avoid. Let's get into this episode!Do you have something that you would love to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Office HoursInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

What happens when a team member’s side hustle starts spilling into your clinic? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real scenario where a technician’s pet-sitting business blurs professional boundaries, leaving leaders stuck between being supportive and protecting the practice. You’ll learn how to respond without overreacting, how to set clear expectations when no policy exists, and how to create boundaries that protect your team, your clients, and your clinic moving forward.Do you have something that you would love to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!

Veterinary visits are dropping, the schedule has open slots, and yet your team still feels completely swamped. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita break down what to do when declining advance bookings signal long-term risk, but your team does not see a problem because walk-ins keep the day busy. They explore why this disconnect happens, how leaders can avoid panic without becoming passive, and the practical steps practice managers and owners can take to stabilize the schedule, rebuild team buy-in, and protect patient care before the problem grows. Let's get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Your team is showing up, doing the job, and following the rules, but the energy is gone, the spark is missing, and it feels like everyone is just clocking in and clocking out. In this episode, Dr. Andy Roark and Stephanie Goss unpack a mailbag question from a practice manager facing quiet quitting in their veterinary team, not through laziness or rule-breaking, but through disengagement that is harder to name and even harder to fix. They explore why quiet quitting is often a signal, not a failure, how compassion and accountability can exist at the same time, and why leaders cannot pep-talk or punish their way back to engagement. This conversation dives into purpose, connection, and what has quietly shifted in veterinary medicine, especially as practices grow or change ownership, and offers practical ways leaders can rebuild trust, meaning, and momentum without pushing people further away.Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!

Feeling like practice ownership might have passed you by, even after years of hard work, paid-down debt, and careful planning? In this episode, Dr. Andy Roark sits down with Roy Jain, COO and Co-Founder of Blue River PetCare, to tackle one of the most common and painful questions associate veterinarians face today: is practice ownership still possible, or is the system stacked against you? Together, they unpack a real mailbag letter from a veterinarian ten years into their career who feels stuck between buying, starting, or staying put. Roy shares a refreshingly realistic framework for ownership, breaking down mindset traps, real estate constraints, financial guardrails, and step-by-step growth strategies that make ownership feel achievable again. Whether you dream of owning your own clinic, expanding gradually, or simply want clarity on your long-term career path, this episode delivers honest guidance, practical benchmarks, and hope grounded in experience. This episode is brought to you ad-free by Blue River PetCare!To reach out to Roy for more information, just click on his bio here: https://blueriverpetcare.com/our-team/Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

When your team won’t move unless someone tells them exactly what to do, leadership starts to feel exhausting fast. We’re wrapping up the year by revisiting the top UVP episode of 2025, a standout conversation that resonated with practice managers, medical directors, and leaders who are tired of babysitting capable adults and ready to build a culture where initiative is the norm. In this Hall of Fame episode, Stephanie Goss and Dr. Andy Roark break down why initiative stalls in veterinary teams, how leaders often unintentionally reinforce it, and what actually works to build confidence, ownership, and forward momentum without micromanaging. If you’ve ever wondered whether initiative can truly be trained, this episode delivers the clarity, mindset shifts, and practical steps that earned it a place in the UVP Hall of Fame.Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Veterinary leadership can feel heavy during the holidays. Between emotional cases, personal transitions, and the pressure to finish the year strong, many leaders find themselves exhausted, reflective, and unsure how to carry both the joy and the weight of the season. This episode brings together honest holiday leadership reflections from Dr. Andy Roark, Tyler Grogan, CVT and Maria Pirita, CVPM offering guidance for anyone who feels stretched thin, unsure of their progress, or overwhelmed by the emotional complexity of veterinary life. If you are seeking emotional resilience, stronger team leadership, or a renewed sense of meaning in your work, this episode is the gift under the tree you did not know you needed!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

When a front desk team member escalates client tension instead of calming it, the entire clinic feels the ripple effect. In this episode, we tackle a tough and common challenge in veterinary medicine: a highly reliable receptionist who becomes defensive and reactive when clients become upset. We break down why this happens, how fear and past experiences amplify emotional responses, and what leaders can do to coach confidence, deescalation skills, and calm communication in the moment. If your team struggles with handling angry clients or turning venting into problem solving, this episode offers practical tools, real language you can use, and a roadmap to transform the front desk into a stronger, more resilient support system.Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

A longtime veterinary technician feels trapped under an inexperienced new manager, and the entire team is slipping into frustration and burnout as leadership crumbles around them. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dig into the real challenges of working under a difficult boss in veterinary medicine. They explore why imperfect leaders are inevitable, how emotional overload can intensify conflict, and what practical steps veterinary professionals can take when their manager is unprepared or unwilling to lead. From root cause analysis and setting boundaries to protecting your purpose and choosing whether to stay, shift, or leave, this conversation brings clarity to one of the most common and painful issues in practice life. If you or your team are struggling with leadership strain or workplace tension, this episode offers a grounded, compassionate roadmap forward. Let’s get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!

When your veterinary clinic starts growing faster than your systems can handle, it can feel like you’re constantly putting out fires instead of leading with confidence. In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into the realities of veterinary clinic growth, sharing how to move from survival mode to sustainable leadership. They explain why rapid expansion often creates burnout, miscommunication, and reactive management, and how to rebuild structure, culture, and accountability that support your team as it scales. Whether you’re a practice owner opening a second location or a manager struggling to keep up with new demands, this episode gives you the clarity and tools to grow your hospital without losing your mind. Let's get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

Veterinary professionals often pour time, money, and energy into certifications that don’t always deliver the results they expect. In this episode, Dr. Andy Roark and Maria Pirita, CVPM break down how to decide if becoming a certified veterinary assistant, technician, or manager is truly worth it. They explore how to weigh the financial, emotional, and career impact of credentialing and share how to talk with your leaders before committing to any program. You’ll walk away with a realistic framework for evaluating your return on investment, setting clear goals, and understanding what professional growth really looks like in today’s veterinary field. Let's get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Office HoursInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!

What happens when friendships in your veterinary clinic start to blur the line between connection and cliques? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dig into one of the most uncomfortable culture challenges in practice: favoritism. It often begins innocently, with a doctor and technician who click, who work smoothly together, and who spend time outside of work. Over time, that “we just work well together” energy can quietly turn into exclusion, frustration, and an uneven playing field that leaves the rest of the team feeling left out.Andy and Stephanie explore how favoritism shows up, why it erodes trust and collaboration, and what leaders can do when personal bonds begin to affect professional dynamics. They share practical strategies to coach your team, set boundaries without being the “fun police,” and rebuild fairness and inclusivity across your clinic. Whether you are a practice manager, medical director, or lead technician, this episode offers a clear path to strengthen your culture and support a healthier team. Let's get into this episode!Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagMentioned in this episode:Zoetis - Simparica TrioLearn more about Simparica-Trio!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!