Golden Nuggets

AD | This season of Golden Nuggets: Movers & Shakers is supported by RightmoveWhat do great estate agents actually do after an offer has been accepted?Because finding the buyer is only part of the job.In this episode of Golden Nuggets: Movers & Shakers, Claire Kendall, Director of Richard Kendall Estate Agent, joins Silvia Eldawi to explain what happens between an offer being accepted and a property finally reaching exchange.From checking whether the buyer can actually proceed, to liaising with solicitors, dealing with survey issues, managing expectations and keeping an entire chain communicating, Claire shares the work that goes on behind the scenes to keep a property sale together.🎙️ WHAT WE COVER• What happens immediately after an offer is accepted• Why qualifying the buyer matters• Mortgage agreements, deposits, ID and solicitors• Why sellers should consider choosing a solicitor before they find a buyer• What happens when a survey uncovers a problem• How often sellers should expect an update• What really causes delays during a property transaction• Why some sales fall through despite everyone doing their job• Building relationships across the transaction• Claire’s playbook for keeping sales together• Claire’s Golden Nugget: communication👀 WHO IS THIS FOR?Home sellers and buyers wondering what a great estate agent should actually be doing once an offer has been accepted.It’s also for estate agents and sales progressors looking at how communication, buyer qualification and stronger relationships can help keep transactions moving.⏱️ CHAPTERS00:00 No news is good news?00:19 Rightmove supports this season00:52 Meet Claire Kendall00:59 What do great agents do after an offer is accepted?01:43 Can the buyer actually proceed?02:18 What buyers should have ready04:06 Get the solicitor instructed early05:10 When the survey causes a problem06:37 What really causes transaction delays?08:57 Reassurance and relationships09:49 Claire’s playbook for keeping sales together11:27 A sale nobody could save12:16 Claire’s Golden Nugget🤝 MORE FROM RIGHTMOVEUnlock more opportunities with Rightmove:https://hub.rightmove.co.uk/maximising-your-opportunityDiscover more ways Rightmove is championing agents:https://hub.rightmove.co.uk/share-your-expertise/👤 ABOUT CLAIRE KENDALLClaire Kendall is Director of Richard Kendall Estate Agent in Wakefield.In this episode, she explains the work great estate agents do after an offer is agreed — from buyer qualification and solicitor instruction to sales progression, survey issues and keeping everyone in the chain communicating.🔗 FOLLOW SILVIA ELDAWIWebsite: https://propologi.com/LinkedIn: https://www.linkedin.com/in/silviaeldawi/Instagram: https://www.instagram.com/silviaeldawi/💬 VIEWS & OPINIONSThe views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove.This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.✨ ABOUT GOLDEN NUGGETSGolden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward.Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by RightmoveWant to use video as an estate agent but hate the thought of being on camera?You’re probably overthinking it.In this episode of Golden Nuggets: Movers & Shakers, Sarah Oliver of SOLD BY Sarah Oliver joins Silvia Eldawi to talk about camera confidence, perfectionism, personal branding and why feeling a little bit “cringe” might simply be part of getting started.Sarah didn’t begin with polished property videos.She practised, experimented, developed her style and kept posting.🎙️ WHAT WE COVER• What stops estate agents getting in front of the camera• Why your videos don’t need to be perfect• The “cost of success is cringe” mindset• How confidence develops through repetition• Dealing with negative comments and trolls• Sarah’s advice for agents too nervous to start filming• Practising before you publish• Why estate agents already have the skills they need to talk on camera• Sarah’s Golden Nugget for building confidence👀 WHO IS THIS FOR?Estate agents who know they should be using video but keep putting it off because they feel awkward, self-conscious or worried about what other people will think.It’s also for agency owners trying to encourage their teams to build their own visibility and personal brands.💡 GOLDEN NUGGETIf you can walk into a stranger’s living room, explain why they should trust you to sell their home and confidently sell your service…you can talk to a camera.⏱️ CHAPTERS00:00 The cost of success is cringe00:34 Rightmove supports this season01:36 Why estate agents avoid the camera02:30 Does your content really need to be perfect?05:51 When the results outweigh the embarrassment06:42 What about negative comments?09:21 Too nervous to post? Start here10:15 Estate agents already know how to sell themselves11:03 Sarah’s Golden Nugget🤝 MORE FROM RIGHTMOVEUnlock more opportunities with Rightmove:https://hub.rightmove.co.uk/maximising-your-opportunityDiscover more ways Rightmove is championing agents:https://hub.rightmove.co.uk/share-your-expertise/👤 ABOUT SARAH OLIVERSarah Oliver is the name behind SOLD BY Sarah Oliver in Portsmouth and has built a distinctive property brand around bold marketing, personality and video.In this episode, she shares the practical mindset that helped her become more comfortable on camera — and why she now encourages the agents around her to build their own identities too.🔗 FOLLOW SILVIA ELDAWIWebsite: https://propologi.com/LinkedIn: https://www.linkedin.com/in/silviaeldawi/Instagram: https://www.instagram.com/silviaeldawi/💬 VIEWS & OPINIONSThe views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove.This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.✨ ABOUT GOLDEN NUGGETSGolden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward.Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by RightmoveWhy do house sales take so long after an offer has been accepted?And is all that chasing actually helping?In this episode of Golden Nuggets: Movers & Shakers, Steve Pymm, Managing Director of Pymm & Co, joins Silvia Eldawi to look at what happens between offer accepted and completion — and what estate agents could do better to keep transactions moving.Steve argues that agents absolutely have a role to play in sales progression.But repeatedly chasing conveyancers isn’t necessarily the same thing as progressing a sale.Instead, he makes the case for better communication, clearer expectations, earlier conversations about moving dates and more cooperation between everyone involved in the chain.🎙️ WHAT WE COVER• Why house sales can take so long after an offer is accepted• What good sales progression should actually look like• Why Steve thinks agents should stop hounding conveyancers• Getting buyers and sellers prepared earlier in the process• Why communication matters throughout the chain• How often buyers and sellers should expect an update• Why better collaboration could improve the moving experience👀 WHO IS THIS FOR?Home buyers and sellers wondering what happens after an offer is accepted — and why getting from sale agreed to completion can take so long.It’s also for estate agents, sales progressors and agency owners looking at where genuine sales progression adds value and where unnecessary chasing may simply add more work to the process.⏱️ CHAPTERS00:00 Should agents stop chasing conveyancers?00:32 Rightmove supports this season01:16 Why does selling a home take so long?01:52 Stop hounding conveyancers02:43 The pressure to convert the pipeline03:09 Sales progression or simply chasing?05:56 How often should buyers and sellers be updated?08:21 Let’s all work together08:57 Steve’s Golden Nuggets🤝 MORE FROM RIGHTMOVEUnlock more opportunities with Rightmove:https://hub.rightmove.co.uk/maximising-your-opportunityDiscover more ways Rightmove is championing agents:https://hub.rightmove.co.uk/share-your-expertise/👤 ABOUT STEVE PYMMSteve Pymm is Managing Director of Pymm & Co in Norwich and brings more than three decades of estate agency experience to the conversation.In this episode, he turns his attention to what happens after a sale is agreed — and challenges agents to think differently about the distinction between genuinely progressing a transaction and simply adding more chasing to an already busy process.🔗 FOLLOW SILVIA ELDAWIWebsite: https://propologi.com/LinkedIn: https://www.linkedin.com/in/silviaeldawi/Instagram: https://www.instagram.com/silviaeldawi/💬 VIEWS & OPINIONSThe views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove.This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.✨ ABOUT GOLDEN NUGGETSGolden Nuggets gets property’s movers & shakers talking - uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward.Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by RightmoveShould sellers be tied into a six-month sole agency agreement?Ben Madden thinks absolutely not.In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi to argue the case for limiting estate agency exclusivity periods to 28 days — followed by a short rolling notice period.His argument?Shorter agreements could give sellers more control, force agents to price more honestly and put greater pressure on agencies to prove their value quickly.But would they also discourage agents from investing properly in marketing?That’s where the debate gets interesting.🎙️ WHAT WE COVER• How long should an estate agent realistically need to sell a property?• Why Ben questions six-month sole agency agreements• Motivated versus less-motivated sellers• Ben’s concern about the proportion of London listings that actually sell• Why pricing remains fundamental to whether a property moves• What happens when a property is launched at the wrong price• The cash-flow impact of long sales cycles on estate agencies• Ben’s proposal for a maximum 28-day exclusivity period• Whether shorter contracts would lead to more honest valuations• The potential downside of shorter agreements• Why some agents might need to become more selective about the properties they take on• The case for and against giving sellers greater freedom to change agent👀 WHO IS THIS FOR?Estate agents, agency owners and sellers interested in how sole agency agreements work — and whether lengthy exclusivity periods still make sense.This is deliberately a debate rather than a settled answer.⏱️ CHAPTERS00:00 “Being locked in for six months is unfair”00:29 Rightmove supports this season01:16 How long should it take to sell a property?03:41 Motivated sellers vs unmotivated sellers04:41 Why Ben wants to challenge long tie-ins05:09 The London sales problem06:02 Is the real issue actually price?07:25 How a long tie-in affects the seller and agency09:13 Ben’s 28-day proposal10:43 What about the cost of marketing?11:24 Prove your value in 28 days11:50 Should agents learn to say no?🤝 MORE FROM RIGHTMOVEUnlock more opportunities with Rightmove:https://hub.rightmove.co.uk/maximising-your-opportunityDiscover more ways Rightmove is championing agents:https://hub.rightmove.co.uk/share-your-expertise/👤 ABOUT BEN MADDENBen Madden is Principal Director of Fine & Country West London.An experienced estate agency business owner, trainer and operator, Ben has worked across sales, business ownership, restructuring and agency growth.In this episode, he puts forward a proposal for the industry: shorter sole agency agreements and greater pressure on agents to prove their value.🔗 FOLLOW SILVIA ELDAWIWebsite: https://propologi.com/LinkedIn: https://www.linkedin.com/in/silviaeldawi/Instagram: https://www.instagram.com/silviaeldawi/💬 VIEWS & OPINIONSThe views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove.This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.✨ ABOUT GOLDEN NUGGETSGolden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward.Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by RightmoveWhat happens when a career built around some of the world’s best-known consumer brands moves into estate agency?For Leone Ashby, it meant starting again.In this episode of Golden Nuggets: Movers & Shakers, Leone Ashby, Director of Harry Charles Estate Agents, joins Silvia Eldawi to trace her career from consumer marketing and PR into property — and explain how lessons from branding, customer service and targeted communication shaped the way she approached an industry she initially knew very little about.🎙️ WHAT WE COVER• Starting her career in consumer brand marketing• Why relationships and word of mouth mattered in PR• The unexpected opportunity to take over an estate agency• Going straight into the business as a director• Learning the technical and operational side of property from the team around her• What her marketing background immediately made her question• What estate agents can learn from segmented consumer brands• The different audiences an estate agency actually needs to communicate with• Leone’s Golden Nugget👀 WHO IS THIS FOR?Estate agents, agency owners and marketers interested in what property can learn from consumer branding.It’s also for anyone considering a career reinvention and wondering how skills developed in one industry can become an advantage in another.💡 GOLDEN NUGGET“Be as laser targeted as you can.”Know exactly who you are speaking to.Build a clear picture of that person.Then ask:How can I connect with them in every form of communication?Because if you try to speak to everyone, you may end up speaking meaningfully to no one.⏱️ CHAPTERS00:00 Fast-moving consumer goods meets slow-moving property00:26 Rightmove supports this season01:00 Meet Leone Ashby02:35 What brand marketing taught Leone03:52 Why estate agency entered the picture04:30 Taking over the agency05:37 Learning the technical side of property07:09 Which marketing skills transferred best?08:36 Consistency of messaging09:04 What estate agents can learn from consumer segmentation09:57 Estate agency has more audiences than you think10:13 Leone’s Golden Nugget🤝 MORE FROM RIGHTMOVEUnlock more opportunities with Rightmove:https://hub.rightmove.co.uk/maximising-your-opportunityDiscover more ways Rightmove is championing agents:https://hub.rightmove.co.uk/share-your-expertise/👤 ABOUT LEONE ASHBYLeone Ashby is Director of Harry Charles Estate Agents in Watford.Before entering property, Leone built her career across consumer marketing and PR, working with major household and beauty brands.She later brought that experience into estate agency, combining brand strategy, communications and customer-service thinking with the technical knowledge required to run an independent agency.🔗 FOLLOW SILVIA ELDAWIWebsite: https://propologi.com/LinkedIn: https://www.linkedin.com/in/silviaeldawi/Instagram: https://www.instagram.com/silviaeldawi/💬 VIEWS & OPINIONSThe views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove.This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.✨ ABOUT GOLDEN NUGGETSGolden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward.Hosted by Silvia Eldawi.