Med Spa CEO

Are your providers creating different treatment plans for every client, making your business harder to scale and your results harder to standardize? In this episode, I break down why relying on customized treatment plans can create inconsistency across your team and make clients more loyal to individual providers than to your practice. I share how to take the clinical protocols you already know work and turn them into clear, branded signature packages and programs that give your team a reliable framework while still allowing room to personalize when needed. Tune in to learn how to move beyond provider-dependent care and build a signature approach that makes your expertise easier to deliver, sell, and scale.HIGHLIGHTSWhy customized treatment plans can make your practice more provider-dependent.How consistency and reliability strengthen the client experience.The difference between standardizing your framework and personalizing the treatment.How to turn your proven clinical protocols into signature packages and programs.Why clear offerings can reduce the number of decisions clients have to make.How consistency can strengthen team performance, client loyalty, and the overall client experience.Ways to reduce provider dependency and create a more scalable business.How to build flexibility into standardized protocols while still personalizing treatments when needed.RESOURCES + LINKSBuild a signature package with Ask Heather AI - https://heatherterveen.com/build/Create your own signature menu using Ask Heather AI - watch how HERE!Turn every consult into a 10K sale with Heather AI!Learn more about The Med Spa Advantage HEREFOLLOWHeather: @heatherterveenWebsite: heatherterveen.comMentioned in this episode:Join the Med Spa AdvantageReady to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/joinBuild Your Premium Package WorkshopReady to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Are you making business decisions based on what others recommend instead of what your numbers actually show? In this solo episode, I discuss how outside advice from device reps, marketing agencies, consultants, and patient feedback can pull med spa owners away from their most profitable strategy. I break down how too many low-priced services and unclear consultation processes distract from comprehensive solutions that address high-value concerns. I also share how to use your numbers to clarify your ideal patient and give your team a repeatable consultation framework that makes recommendations consistent. Tune in to learn how to redesign your offers around the results you want to deliver and the revenue your practice needs to generate.HIGHLIGHTSWho’s really influencing your business decisionsHow a device rep’s membership advice hurt revenueThe math behind $50,000 months with memberships versus packagesHow too many low-priced options can undermine premium offersThe consult system that helps your team recommend the right solutionsWhy fear of price objections can lead to smaller recommendationsHow to evaluate advice and take ownership of your business strategyRESOURCES + LINKSEmail my team at [email protected] with MSA in the subject line to learn more about joining the Med Spa Advantage.Join the waitlist for the Med Spa Advantage - doors open this October!Build a signature package with Ask Heather AI - https://heatherterveen.com/build/Create your own signature menu using Ask Heather AI - watch how HERE!Turn every consult into a 10K sale with Heather AI!Learn more about The Med Spa Advantage HEREFOLLOWHeather: @heatherterveenWebsite: heatherterveen.comMentioned in this episode:Build Your Premium Package WorkshopReady to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.Join the Med Spa AdvantageReady to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Your med spa is successful, but is your team still relying on YOU to make sales decisions? After 30 years in the aesthetics industry, Freedom Medi Spa owner Daniela Hofman knew that running a thriving clinic wasn't the same as running an optimized business. In this episode, we're breaking down how she replaced inconsistent consultations, custom treatment quotes, and on-the-spot discounting with a streamlined signature package system that empowers her team to sell with confidence. You'll discover how to simplify your offers, create more consistency in your sales process, and build a med spa that runs more profitably without every decision landing on your shoulders.In This Episode, You Will Learn:The hidden cost of letting every team member create their own treatment plans and pricing.How to structure signature packages that simplify consultations without sacrificing personalized patient care.The 6-month and 12-month package strategy that makes long-term treatment plans easier to present and sell.How to give your team more confidence and autonomy during consultations without constantly needing your approval.The hiring and leadership lessons Daniela learned the hard way after 30 years in aesthetics.How to create systems that improve team consistency, protect your clinic culture, and free you from daily decision-making.RESOURCES + LINKSJoin the waitlist for the Med Spa Advantage - doors open this October!Build a signature package with Ask Heather AI - https://heatherterveen.com/build/Create your own signature menu using Ask Heather AI - watch how HERE!Turn every consult into a 10K sale with Heather AI!Learn more about The Med Spa Advantage HEREFOLLOWHeather IG: @heatherterveenWebsite: heatherterveen.comDaniela IG: @FreedommedispaWebsite: www.freedommedispa.comMentioned in this episode:Join the Med Spa AdvantageReady to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/joinBuild Your Premium Package WorkshopReady to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Are you waiting until you know exactly how to grow your med spa before you take the next step? In this episode, I sit down with Dr. Beth Freedman, founder of B.Free Beauty and Wellness and a board-certified surgeon, to talk about the mindset shifts that helped her go from treating friends and family at home to building a team, creating comprehensive packages, and confidently planning for her next stage of growth. We talk about the shift from “I don’t know how to do this” to “I’m figuring it out,” why selling packages is often a belief and confidence game, and how knowing your ideal patient can shape your offers, marketing, and equipment decisions. Tune in to learn how to get out of your own head, take action, and keep figuring it out as you grow.HIGHLIGHTSMeet Dr. Beth Freedman, founder of B.Free Beauty and Wellness.The mindset shift from “I don’t know how” to “I’m figuring it out.”How Beth moved from treating friends and family at home to building a growing practice.Why comprehensive packages can make it easier for patients to follow a treatment plan.How selling packages can become a mindset shift for both you and your team.How knowing your ideal patient can shape your offers and equipment decisions.RESOURCES + LINKSLearn more about B.Free Beauty and Wellness HERE!Build a signature package with Ask Heather AI - https://heatherterveen.com/build/Create your own signature menu using Ask Heather AI - watch how HERE!Turn every consult into a 10K sale with Heather AI!Learn more about The Med Spa Advantage HEREFOLLOWHeather: @heatherterveenWebsite: heatherterveen.comDr. Beth Freedman: @bfree_beautyandwellnessMentioned in this episode:Join the Med Spa AdvantageReady to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/joinBuild Your Premium Package WorkshopReady to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Can you build a highly profitable business without losing the purpose and service that inspired you to start it? In this episode, I sit down with Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency. Meliza shares how she built a seven-figure wellness business centered on accessibility, hospitality, and service. We talk about the systems that create a more consistent consult experience, build an operation that can serve more people, and connect your offers to what your clients actually want, while discussing the revenue potential of recurring memberships. Tune in to learn how to grow your business while staying deeply connected to your mission, values, and the people you serve.HIGHLIGHTSMeet Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency.How Meliza built Worthy around accessibility, service, and hospitality.Why becoming the bottleneck can limit your business's ability to grow.The systems to create a more consistent and comprehensive client experience.How to give clients what they want while still addressing what they need.How hospitality can shape a more intentional client experience.How storytelling can help you build trust with your clients.The revenue opportunity Meliza sees in recurring memberships.What it takes to stay committed to your vision when other people question it.RESOURCES + LINKSLearn more about WORTHY Breath & Body HERE - https://worthybreathandbody.com/Learn more about WORTHY Self-Care Studio HERE - https://worthyselfcare.com/Learn more about WORTHY The Agency HERE - http://www.worthytheagency.com/Build a signature package with Ask Heather AI - https://heatherterveen.com/build/Create your own signature menu using Ask Heather AI - watch how HERE!Turn every consult into a 10K sale with Heather AI!Learn more about The Med Spa Advantage HEREFOLLOWHeather: @heatherterveenWebsite: heatherterveen.comMeliza: @melizamokraniWORTHY Breath & Body: @worthybreathbodyWORTHY Self-Care Studio: @becauseyouareworthyMentioned in this episode:Build Your Premium Package WorkshopReady to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.Join the Med Spa AdvantageReady to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join