Paul Croker Presents ...

Summary In this episode of Shootin' the Breeze with MSPs, Paul Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They discuss topics such as AI, IT strategy, and the importance of cybersecurity in growing a business. Chris shares his journey in the MSP industry and emphasizes the value of IT communities and peer groups. The conversation concludes with Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the podcast's Spotify playlist. Takeaways AI can be used to strengthen a business's offering and improve efficiency, particularly in the areas of automation and security. IT strategy should go beyond offering IT support and focus on delivering value and results to customers. Building a strong team and aligning them with the company's vision and values is crucial for success. IT communities and peer groups provide valuable support, knowledge sharing, and networking opportunities for MSPs. Cybersecurity should be a top priority for businesses, and compliance with standards like Cyber Essentials is essential. The journey of an MSP involves constant learning, adaptation, and planning for growth and future challenges.   Chapters 00:00 Introduction and Background 01:56 Preparing Clients for AI 04:16 The Role of AI in Security 08:19 Building a Strong Team and Company Culture 13:19 The Evolution of IT Strategy 21:20 Future Plans and Growth Opportunities 24:07 The Importance of Cybersecurity 27:21 The Value of IT Communities 29:04 Adding a Track to the Spotify Playlist

In this new podcast series I talk with Ian Groves of Start Tech. We talk about what is happening in Ian's MSP and find out a bit more about him and how he has set up his MSP, moving over the years to where they are now today. Maybe there are some soundbites that you can take into your MSP business. Get involved and be part of the story and community.

🚀 New episode alert! 🚀 In the latest Vendor Blender podcast, CEO James Griffin sits down with Paul Croker to dive into how Redstor's leading solutions empower IT Service Providers to tackle modern challenges. Our journey at Redstor has taken us from a storage consultancy to becoming a leading MSP and then vendor - it's been quite a ride! James discusses how Redstor's software solves data recovery challenges and provides comprehensive AI-powered malware scanning and policy-driven disaster recovery. He gives insights on handling objections, community involvement, and our strong ESG initiatives. Tune in now to find out which track James adds to Vendor Blender's Spotify music wall of fame! 🎧  #Podcast #disasterrecovery #MSP #cyberresilience #SaaS #18itknows #paulknows

We are back with another Vendor Blender Podcast! In this episode, Paul Croker interviews Ben Rogers from Cloud Billing. Cloud Billing is a billing solution that helps MSPs automate their monthly billing and consolidate data from different sources. The conversation focuses on the importance of billing and how it can align with a data-driven organization. They discuss the challenges MSPs face with manual billing processes and the benefits of automating and standardizing billing. They also touch on the role of data analytics in providing insights and identifying revenue leakage. The episode concludes with a discussion on the value of networking and collaboration in the MSP community. Please tune in to find out which track Ben adds to our #Spotify Playlist #billing, #automation, #data-driven #organizations, #DataAnalytics, #revenue #leakage, #networking, #collaboration

In our opening podcast, Paul Croker of 18iT talks across the world to Ricky Frey of Dropsuite. Fear not, this is a different approach to a vendor podcast. Paul asks Ricky how Dropsuite helps solves actual problems for MSPs and businesses.  This is a relaxed chat, where the listener can pick up some tips and tricks. We also talk about our drinks and Ricky tells us which track he wants to be added to our Spotify playlist. We also need to mention our awesome sponsor for this series - Fresh Productions - https://freshproductions.co.uk/  'Fresh is a full-service event & creative agency specialising in the Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.' We hope you enjoy our opening episode. In 2 weeks' time, we drop the opening episode of the Business Insights podcast so tune in for that one too.