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© 2025 Agency Operators Podcast
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Welcome to Agency Operators Podcast, your refuge from the industry buzz! Join us as we spotlight genuine experts in the agency and e-commerce service provider realm, providing a clear path through the clutter of fake gurus. Hear real stories, connect with your community, and showcase your authentic expertise. A place where agency owners share their stories and nuggets of gold they've attained through the challenges of growing brands and operating teams. Welcome to the Agency Operators Podcast!
73 Episodes
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Main Description Expanding into Europe sounds exciting—until VAT, EPR, and product regulations turn the process into a maze of unfamiliar rules. So how do top Amazon sellers scale globally without getting buried in paperwork, penalties, or compliance headaches? In Episode 73, Pasha Knish sits down with Demet Kale, Senior Account Manager at VATAi, to break down how sellers can confidently unlock the EU market with a smart, automated compliance strategy. You’ll learn how to stay fully compliant...
What if your Amazon data could actually tell you how to scale profitably? In this live 45+ minute episode, we sit down with Yoni Steinschriber, Founder of Elev8 Brands, to uncover how sellers and agencies can leverage Amazon Marketing Cloud (AMC) to make smarter, more strategic decisions. We’ll break down how AMC’s rollout is transforming visibility for brands, how to build audiences that convert, and how understanding LTV and the customer journey can redefine your approach to profitability. ...
Description: In Episode 71 of the Agency Operators Podcast, Pasha Knish is joined by Robert Principe, Founder of eTail Advisors — known in the eCommerce world as “the guy who knows a guy.” Robert brings a deep understanding of market dynamics, emerging trends, and best practices that help brands and agencies navigate the ever-evolving digital landscape. With a unique ability to connect people, strategies, and opportunities, he’s built a network that fuels growth across Amazon, eCommerce, and ...
Description: What would your agency look like if it ran smoothly — even when you’re not in the room? In Episode 70 of the Agency Operators Podcast, we’re joined by Peter Palarchio, Co-Founder and CEO of NAV43, to talk about building scalable systems, leveraging automation, and using AI the right way to remove yourself from the day-to-day. With nearly two decades of experience in digital marketing, business strategy, and finance, Peter has helped global brands like Marriott, Hyatt, and Fairmon...
Description: What if your Amazon sales didn’t depend on luck — but on a system that brings in customers on autopilot? In Episode 69 of the Agency Operators Podcast, we’re joined by Dr. Travis Zigler, founder of Profitable Pineapple Ads and Freedom Brands, to uncover the secret behind what he calls the Perpetual Sales Machine. A former optometrist turned 8-figure e-commerce entrepreneur, Travis shares how he built and sold Eye Love for a multimillion-dollar exit, and how he’s now helping other...
Description: What makes some brands thrive in competitive markets while others fade into the noise? In this episode of the Agency Operators Podcast, we’re joined by Emma Schermer Tamir, CEO & Co-Founder of Marketing by Emma, to uncover the strategies behind building a brand customers can’t ignore. Emma has helped over 2,500 businesses boost sales and establish unforgettable identities online. She’ll share how curiosity-driven marketing, clear messaging, and authentic growth can help agen...
Description: Why do so many agencies feel stuck even as they try to grow? In this episode of the Agency Operators Podcast, we’re joined by Sean Lang, Co-Founder of Social Commerce Club and Founder of Agency Uplift, to unpack why most agencies waste time and resources solving symptoms instead of addressing the root cause. Sean shares lessons from scaling his agency from $0 to $150K+ MRR with a team of 35, and how that journey led him to create proven frameworks for agency growth, fulfillment, ...
Description: What does it take to build real, scalable growth in 2025? In Episode 66 of the Agency Operators Podcast, we’re joined by Jason Katz, Founder & Principal of GMA Growth Engines, to unpack how businesses can transform fragmented ad systems and CRM stacks into powerful, compounding growth machines. Jason shares lessons from leading growth at American Express, Shutterstock, and high-growth startups—along with insights from working directly with companies across ecommerce, real es...
What does it take to win on Amazon in 2025? In Episode 65 of the Agency Operators Podcast, we’re joined by Jake Kosten, Co-Owner of 1o8 Marketplace, to talk about what’s working now and what brands need to focus on to keep growing. Jake shares lessons from the front lines of marketplace management, insights into Amazon's strategy, and tips for scaling without losing control of your brand voice or margin. If you're navigating the wild world of Amazon and want to build a lasting brand, thi...
Paid ads can only take you so far. What happens when your CAC spikes and scaling stalls? That’s where SEO becomes the most sustainable acquisition channel for Shopify brands. In Episode 64 of the Agency Operators Podcast, Paul Hermanson, CEO of MonsterGrowth.com, shares how Shopify brands can unlock long-term, compounding growth through SEO — and how AI is transforming the way we approach search. From fast wins to domain authority that boosts valuation, Paul breaks down the strategies that sh...
You can’t scale what you don’t understand, and that starts with knowing your numbers. In Episode 63 of the Agency Operators Podcast, we’re joined by Fred McKinnon, Founder of eComCatalyst, to talk about what separates operators who guess from those who grow. With years of experience helping brands uncover margin leaks, optimize operations, and scale profitably, Fred brings a no-fluff perspective on what it takes to succeed on Amazon and beyond. We discuss the importance of financial visib...
Description: What happens when an Amazon services agency evolves into a brand holding company? In Episode 62 of the Agency Operators Podcast, we’re joined by Michelle Kartchner, CEO and Co-founder of Ascendant, to explore her journey from running client services to owning and scaling multiple ecommerce brands. With over 15 years of experience across Amazon strategy, operations, and team leadership, Michelle breaks down how agency-brand relationships have changed, why she transitioned from ser...
Description: Scaling your brand isn’t just about generating more revenue; it’s about achieving more profit. In Episode 61 of the Agency Operators Podcast, we’re joined by William Harris, Founder & CEO of Elumynt, to break down what it takes to scale profitably in today’s ecommerce landscape. From optimizing around EBITDA to rethinking how you structure your ad strategy, William shares a framework that has helped 13 companies exit, including one for nearly $800 million. Recently ranked the...
Description: It’s one thing to grow on Amazon. It’s another to last. In Episode 60 of the Agency Operators Podcast, we’re joined by Jessica Steele, a longtime Amazon seller and Business Advisor for Amazon Agencies, to talk about what it takes to build a business that endures. Jessica’s been selling on Amazon since the early days, with over 19 years of hands-on experience across FBA, Retail Arbitrage, Wholesale, Private Label, and more. Her approach combines technical discipline from her time ...
Description: Most sellers treat their listings like products. But what if the real leverage is building a brand? In Episode 59 of the Agency Operators Podcast, we’re joined by Shawn Khorrami, serial entrepreneur and CEO of ePlaybooks, to talk about what it takes to turn an Amazon business into a real, lasting brand. With a track record of building multiple 8- and 9-figure companies from scratch, Shawn brings a powerful operator’s perspective. He shares how sellers can navigate today’s growing...
Description: Most brands think better marketing is the key to growth, but what if the real challenges lie deeper? In Episode 58 of the Agency Operators Podcast, we’re joined by Matt Snyder, Founder & CEO of Brands Excel, to talk about how operational issues—not ad performance—are often what hold brands back on Amazon. With experience leading Amazon strategy for multimillion-dollar brands and building a team of ex-brand operators, Matt shares how agencies can go beyond media and SEO to sol...
Description: Too many sellers are getting burned by overpromising agencies that underdeliver, and Blake T. Gale has seen it all. In Episode 57 of the Agency Operators Podcast, we sit down with Blake T. Gale, CEO of BLAZON, to talk about the hard truths of working with Amazon agencies. From spotting red flags early to rebuilding after a bad experience, Blake shares what sellers need to know to grow with the right partner. With over 8 years in the Amazon space and a proven track record of scali...
Description: “Amazon is a visual marketplace first, a search engine second. Your hero image isn’t just one part of your listing, it’s the gatekeeper to everything else you’ve built.” Your hero image isn’t just the first thing shoppers see; it’s the deciding factor in whether they click or keep scrolling. Most sellers underestimate its impact, but it could be the key to unlocking serious revenue growth. In Episode 56 of the Agency Operators Podcast, we’re joined by John Aspinall, Founder of As...
Description: Are you struggling to scale your dev team without breaking the budget? You’re not alone, more U.S. companies are solving this by going south. In Episode 55 of the Agency Operators Podcast, we’re joined by Roger Einstoss, CEO & Co-Founder of Braintly, to unpack how brands build high-performing engineering teams with top LATAM talent. Born and raised in Argentina, Roger shares what makes the region such a valuable resource for fast-growing companies and how to build a team that...
Description: Amazon has evolved—but have your selling strategies kept up? In Episode 54 of the Agency Operators Podcast, we’re joined by Phil Masiello, founder of CrunchGrowth and host of Crunching Growth on E360tv, to explore the evolution of Amazon selling—from its early days to where it’s headed next. As one of the pioneers in e-commerce and the mind behind Raw Essentials and CrunchGrowth, Phil has seen it all. This episode is a must-watch for brand owners and operators seeking to learn fr...
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