Kevin Gray shares his tricks for keeping 37 day porter positions staffed with good people. From the September 2021 Area Developer Conference.
"The greatest act of charity is in providing someone with employment or in helping establish them in business so as to make it unnecessary for them to become dependent on others." Neil recounts the founding of Alliance. From the September 2021 Area Developer Conference.
How to reduce (not eliminate) the number of shifts that cleaners call off AND leave them feeling respected and more connected to the company. Includes three role play conversations. From the June 2021 Annual Summit.
Neil discusses how a few extra minutes of small but strategic sales activities each day can multiply your sales performance. From the January 2021 Area Developer conference.
"What you eat is who you are, and what you read is who you become." David shares the advice from a CNN producer to be more intentional about the media you consume in order to be happier. From the January 2021 Area Developer Conference.
Practical ways to use the Alliance Maintenance values in daily operations. From the September 2020 Area Developer Conference.
Neil runs numbers for the cost of recruiting too slowly. It adds up quickly. From the January 2020 Area Developer conference.
David dives into Gitomer's article that outlines the 15 steps to defuse the customers anger, make a plan, and execute. From the January 2020 Area Developer conference.
Neil explains how selling supplies to customers increases profits and account retention but requires very little from you. From the September 2019 Area Developer Conference.
David outlines some tips and tricks to give you superhero status in your large accounts. From the September 2019 Area Developer Conference.
David explores various scenarios surrounding customer complaints and how to navigate each. From the June 2019 Annual Summit.
Kyle reveals his email process for getting a better return on cold calls. From the September 2019 Area Developer conference.
David shares this simple trick for growth and account retention that the NPS survey offers. From the September 2019 Area Developer Conference.
Your facility contact has changed, and this puts your account at risk. Neil outlines steps to improve retention in this scenario. From the September 2019 Area Developer Conference.
That time Neil caused a convenience store clerk to question his hiking competence. From the June 2019 Annual Summit.
Neil describes the ways that a "traditional" supervisor or manager hurts your company. From the January 2019 Area Developer Conference.
The promises we make that excite customers (and that we need to be fulfilling). From the June 2018 Annual Summit.
Neil discusses the larger meaning behind work. From the June 2019 Annual Summit.
Neil reminisces on all the tasks he used to do himself in the early days of Alliance whether he was good at them or not. From the June 2019 Annual Summit.
"Brand is the emotional aftertaste that comes from an experience with a company." What do we want customers to associate with our brand? From the June 2019 Annual Summit.