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AlphaTalk is here to keep you in the loop when it comes to all things auto. From F&I to general industry updates, we've got you covered. Hosted by an industry insider, Bryan Haakenson, be sure to follow us on Instagram and TikTok. AlphaTalk is a production of Alpha Warranty Services. Copyright 2022.
40 Episodes
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In this episode, Bryan Haakenson sits down with Heidi McMillen, Chief Revenue Officer at OttoMoto, to talk through how auto lending really works behind the scenes. With experience across underwriting, banking, and automotive technology, Heidi explains how the lending process has changed over time. From manual reviews to AI-driven decisioning and fraud detection, she breaks down what actually happens after a deal is submitted and why approvals and pricing land where they do. The convers...
In this episode, Bryan Haakenson sits down with Jill Robb, CMO at OttoMoto, to explore her global career and the path that led her into the automotive space. With experience spanning retail, ecommerce, banking, insurance, and advisory work, Jill shares how each chapter shaped her perspective on analytics, efficiency, and customer experience. She reflects on building and running her own businesses, working across Europe and the U.S., and why fast-moving, innovation-driven environments continue...
In this episode, Bryan Haakenson sits down with Carol Docalavich, President & COO at OttoMoto and DealFI, to explore her wide-ranging career and the path that led her into the automotive world. With experience spanning franchising, software, real estate, and now auto, Carol shares how each chapter shaped her perspective as a leader and entrepreneur. She reflects on what she’s learned from building businesses, supporting independent operators, and adapting through shifts in technology, mar...
In this episode, Bryan Haakenson welcomes Rebecca Silvia, Profit Participation Director, to share her story of building a career in a space where women are still underrepresented. With more than 20 years in the automotive industry, Rebecca talks about her path from early roles in customer service and business development to leading inside sales teams and ultimately becoming a key voice in profit participation. Along the way, she reflects on the challenges of stepping into leadership, the impo...
For this new segment of AlphaTalk called Supercharged—host and Executive VP of Strategic Partnerships, Bryan Haakenson, showcases the amazing people and technology that power our business here at Alpha Warranty Services. In this episode, National Sales Manager Michael Ashton discusses what drives the company’s continued growth. He shares his journey from working in his family’s insurance agency to becoming a key leader here, offering insights into leadership, agent development, and the impor...
Join us for a brand-new segment of AlphaTalk called Supercharged—a series where host and Executive VP of Strategic Partnerships, Bryan Haakenson, showcases the amazing people and technology that power our business here at Alpha Warranty Services. In this episode, Bethany Bovey (Program Manager) and Kiana Barrow (Sales Support Manager) discuss the newly launched Open Country RV products. Tune in to hear how feedback played a major role in Open Country RV's development and the resulting benefi...
Bryan sits down with Alpha Warranty Services' President, Jeremy Lindsey, to explore the industry's current landscape. They discuss Alpha Warranty's remarkable growth in 2024, the impact of new economic trade policies on the auto sector, and strategies for navigating future market challenges. This biannual segment offers insights into the latest industry developments while providing a glimpse into Jeremy's leadership approach.
Total Care Auto President Kimberlee Reese rejoins the show and discusses her path to the auto industry, the importance of voices with different opinions and backgrounds, and staying involved as a company president. Her and Bryan also talk about the growing amount of jobs filled by women in the auto space and the importance of leaders continuing to know what their customers want.
In this episode, Bryan welcomes back Susan Hobbs, F&I Operations Director at Keating Auto Group. Here, Susan shares her experience as a woman in a traditionally male-dominated industry. She also discusses important mentors and how there’s never been a better time to join the industry due to limitless growth opportunities. These opportunities are found a variety of roles, many of which are newly-created. Listen now to find out more!
Total Care Auto President Kimberlee Reese joins the podcast to discuss the company’s transition from a Larry H. Miller Group company to being under the Asbury Automotive Group umbrella after its December 2021 acquisition. She shares the importance of recognizing change as a season of opportunity and provides specific advice on how to navigate acquisitions as an existing employee. She and Bryan also talk about the importance of maintaining a collaborative environment, seeking to be supportive,...
In this episode of AlphaTalk, Bryan sits down with Susan Hobbs, F&I Operations Director at Keating Auto Group. With 17 years of experience in the auto industry and an eight-year hiatus as a law enforcement special detective, Susan discusses the importance of helping people develop across the industry. This includes being accessible for any help needed, listening, and utilizing changing technology. Listen now to find out more!
Join host Bryan Haakenson as he welcomes Hall of Fame Coach Jackie Sherrill. They talk about success on and off the football field, how to develop top-performing players and employees, and a wealth of wisdom from one of college football's greatest coaches. From Coach Sherrill's 4-P's of success to the future of college football, this episode is one you don't want to miss!
In this special episode, we flip the script and interview Jenna Henry, our AlphaTalk editor and producer. As the Marketing Coordinator for Cadence Innovations Group, Jenna excels in managing our social media and podcast initiatives. Today, we put Jenna in the spotlight to explore the critical role of branding through social media and discuss why maintaining a strong online presence is essential for companies. Join us for an insightful conversation on leveraging social media for business...
Kathleen Long is the Chief Revenue Officer at RepairPal and sits down with Bryan this episode to give us some valuable insights from her unique and experienced perspective.
In this episode, Bryan sits down with Jeremy Lindsey, the President of Alpha Warranty, to delve into the current state of the industry. This segment is a regular feature aimed at keeping our listeners informed about the latest developments in the auto industry, a practice we try to uphold twice a year. Furthermore, listeners will have the opportunity to gain deeper insights into Jeremy's leadership style and what sets him apart as an exceptional leader.
In this month episode of AlphaTalk Bryan sits down with Briana Drugg, the Vice President of Sales & Partner Operations at Polly Insurance, formerly known as DealerPolicy. She has been leading the sales and partner operations teams for over two years, delivering innovative and customer-centric finance and insurance solutions to the automotive industry. Listen now to find out more!
We are kicking off the year 2024 strong, featuring a compelling Women in Business episode. In this conversation, Bryan engages with Kathleen Long, the Chief Revenue Officer at RepairPal. Kathleen shares valuable insights into her professional journey, discusses the influential figures who have inspired her, and imparts valuable advice for individuals venturing into the dynamic auto industry today.
Bryan had the chance to sit down with one of our contract holders, Royce, and listen to his experience of working with Alpha Warranty Services. Royce grew up with the mentality that you shouldn't buy something if you cannot fix it. However, when it came to his truck, he realized that wasn't always the case, and sometimes you need help. That is where Alpha Warranty jumped in.
Bryan checks in with Alpha Warranty's President, Jeremy Lindsey to get his perspectives on the state of the industry and what may be around the 2024 corner for the automotive industry in the United States.
On todays episode, Bryan talks to Michael Aufmuth, one of the co-founders of Elite FI, an industry partner of Alpha Warranty Services. Starting his auto industry career at only 13 years old, Michael now provides industry-leading products, trainings and support for dealerships across the country. Tune in to find out more about his story.
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