Curious questions change everything, especially when hiring and building teams. Dan Sullivan and Jeffrey Madoff swap stories about how great conversations reveal true fit and why creating space for engagement and originality beats chasing predictability every time. Discover why the best teams are cast for creativity and growth, not just to fill a role. Show Notes: What makes a good conversationalist is what makes a good salesperson—curiosity that invites a real exchange. The best salespeople don’t pitch; they ask questions that spark new thinking. If candidates show up knowing the company and armed with questions, they instantly set themselves apart. When people engage with you and the moment, they tend to show up fully in everything they do. Seeing an owner enjoying their work is the best advertisement for joining a team. If you’re hiring for predictability, you’re going to structure things in such a way that unpredictability can’t happen. The best test for any team member: Would you hire them again, knowing everything you know now? Context matters—people shine brightest when the environment is right for their talents. Leadership happens where new capabilities are created, not from job titles or louder voices. Resources: Learn about Strategic Coach® Learn about Jeffrey Madoff Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Always Be The Buyer by Dan Sullivan The Talent Delusion by Tomas Chamorro-Premuzic Growing Great Leadership by Dan Sullivan The Impact Filter™
How much does your reputation influence your business outcomes? Jeffrey Madoff and Dan Sullivan explore why your reputation shapes every opportunity, why context matters most, and why the right feedback can uncover hidden talent. Discover essential strategies for building trust, setting your team up for success, and making every interaction count. Show Notes: Your reputation outlasts any project and shapes new opportunities across your entrepreneurial journey. Being easy to deal with and having high standards are not mutually exclusive. Your brand is not your logo or website; your brand is the reputation people share after working with you. Context lets you know exactly how to perform in specific circumstances. There's nothing more dangerous than winning with the wrong approach. Positive word of mouth is the greatest conversion to scale. We often confuse confidence with competence. Talent is the right person placed in the right context where their unique skills can shine. When people feel secure and informed, their best talents emerge and they perform at their highest level. Transparent communication and clear plans make talented people feel valued and reduce the chance of problems down the line. People like to know what’s expected of them. Life is a continuous negotiation, and progress is made by aligning your reasons with others. Resources: Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Learn about Dan Sullivan and Strategic Coach® Learn about Jeffrey Madoff
Do you believe your business has an inherent value? Dan Sullivan and Jeffrey Madoff dismantle this common illusion to reveal the true nature of value. Learn why it’s determined solely by a buyer’s motivation and how building a Self-Managing Company® is your ultimate path to greater freedom, growth, and engagement. Show Notes: The concept of inherent value is a subjective belief, not an economic fact. True value is determined solely by the agreement between a buyer and a seller at a specific moment. A buyer’s perception of value is entirely dependent on their unique motivations and goals. The ultimate purpose of your entrepreneurial journey is to achieve greater freedom of time, money, relationship, and purpose. Selling your company often means sacrificing your freedom and becoming an employee. Growing your business can create its own kind of prison, depending on how you build it and what you do. Your personal engagement in the creative process is the core fuel for a fulfilling entrepreneurial life. Money is not the game itself but merely the scoreboard tracking your progress and freedom. Building a Self-Managing Company is the strategic vehicle that grants you the freedom to focus on what you love. Life and business are a constant negotiation requiring you to understand the other party’s perspective above all else. Resources: What Is A Self-Managing Company®? The 4 Freedoms That Motivate Successful Entrepreneurs Casting Not Hiring by Dan Sullivan and Jeffrey Madoff “Scary Times” Success Manual: How To Be A Leader When Times Get Tough Never Split The Difference by Chris Voss Freakonomics by Stephen J. Dubner and Steven Levitt Judgment Under Uncertainty: Heuristics and Biases by Daniel Kahneman, Paul Slovic, and Amos Tversky The 4 C’s Formula by Dan Sullivan
Do today’s kids miss out on the lessons learned from early work experiences? Dan Sullivan and Jeffrey Madoff reflect on how childhood roles, from farm chores to paper routes, shaped their entrepreneurial instincts. Discover why hands-on work mattered, what’s changed, and how modern entrepreneurs can cultivate resilience, responsibility, and adaptability in a screen-driven world. Show Notes: Children today are rarely seen as contributors in the present moment; the focus is on their future potential. Many traditional childhood jobs no longer exist. Big social centers, like soda bars and department store lunch counters have disappeared. Dining out was once reserved for special occasions. Shared family meals at home were a cornerstone of daily life. Private transportation isn’t just convenient; it communicates status. We’re more isolated than ever before, except for those who prioritize relationships. The true impact of change often reveals itself years later. Today’s entrepreneurs achieve success earlier than past generations did. In the past, your first job could easily become your lifelong career. The competition for your attention has never been more intense. Resources: Learn about Strategic Coach® Learn about Jeffrey Madoff Bill Of Rights Economy by Dan Sullivan The Bottomless Well: The Twilight of Fuel, the Virtue of Waste, and Why We Will Never Run Out of Energy by Peter W. Huber and Mark P. Mills
Do you ever wonder why some entrepreneurs constantly innovate while others stay stuck in the past? Jeffrey Madoff and Dan Sullivan explore how childhood experiences, fear of consequences, and the need for control will either shape or stifle your creativity. Learn how to foster a culture of innovation and why true freedom in business starts with letting go. Show Notes: Creativity isn’t something you’re born with. It grows from encouragement, challenges, or even resistance. Some people are creative because they were supported early on, while others became creative because they weren’t. Strict childhood rules can create lifelong hesitation about taking risks. Whether it’s parents, teachers, or bosses, too much control shuts down creativity. Creative thinkers don’t fear consequences. Everything is feedback. The best businesses welcome all ideas, knowing not every one needs to be used. You don’t have to act on every creative idea to benefit from the process. Great ideas start with simple curiosity and a willingness to explore. Harsh criticism early in life can make people afraid to share their ideas. The desire to control has more to do with quashing creativity and innovation than anything else. The world wasn't created with you in mind. So you're going to have to negotiate. Resources: Learn about Jeffrey Madoff Learn about Strategic Coach® Do You Know What’s Keeping Your Clients Awake At 3 A.M.? The 4 C’s Formula by Dan Sullivan Casting Not Hiring by Dan Sullivan and Jeffrey Madoff My Plan For Living To 156 by Dan Sullivan
What truly drives entrepreneurs beyond profits? Jeffrey Madoff and Dan Sullivan explore the deep connection between personal identity, core values, and business success. Discover how authenticity, risk-taking, and integrity shape entrepreneurial journeys, and why staying true to your values can lead to lasting impact. Show Notes: Your business often reflects who you strive to become in life. Choosing entrepreneurship narrows your business possibilities but gives you control over your direction. Dan Sullivan was coaching entrepreneurs before the term “business coach” even existed. In the past, entrepreneurs could only scale by becoming corporations. The personal computer changed that, allowing entrepreneurs to grow while maintaining ownership and vision. If you want to be in control of your own life, you need to be an entrepreneur. Great coaching is about focusing on the aspirations of the person you’re helping, not on yourself. Having enough money means you don’t have to compromise your values for a paycheck. Financial debt can be overcome; moral debt is much harder to escape. Resources: Learn more about Strategic Coach® Learn more about Jeffrey Madoff Visit the Strategic Podcast Network The Gap And The Gain by Dan Sullivan with Dr. Benjamin Hardy The 4 C’s Formula by Dan Sullivan Casting Not Hiring by Dan Sullivan and Jeffrey Madoff
What separates successful entrepreneurs from the rest? It’s not just having answers—it’s asking the right questions. Dan Sullivan reveals how Strategic Coach® was built on curiosity, resilience, and a relentless focus on the future. Discover why questions drive growth, how to avoid stagnation, and why your next decade could be your most ambitious yet. Show Notes: Most people aren’t very good at asking themselves questions—but questions are exponentially more powerful than answers. Strategic Coach provides value, not by giving answers, but by asking the kinds of questions that transform people’s thoughts and experiences into strategies for growth. You can only be truly useful to someone if you know what they’re trying to achieve. In sales and in entrepreneurship, maybes are the enemy. Yeses move you forward, no’s teach you, but maybes drain your energy and resources. The external approval you seek early in life shapes your identity, but lasting fulfillment comes from measuring your own growth and value. Resilience isn’t about avoiding setbacks, but about bouncing back stronger. Teamwork and collaboration are the ultimate multipliers. Your ambition can keep expanding at every stage of life when you build with others. Resources: How To Sell Transformation Using This One Question My Plan For Living To 156 by Dan Sullivan First 100 Days The Positive Focus® Exercise Learn more about Jeffrey Madoff Learn more about Dan Sullivan and Strategic Coach®
How can you stand out in a crowded marketplace? Think beyond the product or service you’re selling, and make sure you provide customers and clients with an experience they’ll remember. Dan Sullivan and Jeffrey Madoff share the benefits of creating unique memories in “the experience economy.” Show Notes:Every purchase is an investment in a future experience. It’s rarely about the product or service itself.In many cases, what you’re really buying is confirmation of status—a way to signal who you are (or who you aspire to be).In the experience economy, people talk about how they experience certain products or services. In essence, what’s being sold isn’t the product—it’s the memory associated with it. How you feel about a transaction matters more than what you bought. Nostalgia plays a big role here. We like things that connect us to when we were younger. Humans are constantly integrating past, present, and future and creating meaning out of their experiences. Identity is deeply connected to memory. Resources:The Experience Economy by B. Joseph Pine II and James H. Gilmore Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Learn more about Dan Sullivan and Strategic Coach®Learn more about Jeffrey Madoff
What does true wealth look like beyond bank accounts and net worth? Dan Sullivan and Jeffrey Madoff explore generational wealth, the pitfalls of financial success without purpose, and why relationships, time freedom, and fulfillment matter more than money. Learn how entrepreneurs can build lasting value—without losing themselves in the process. Show Notes: Wealth isn’t just net worth—it’s the freedom to focus on what matters most, without financial constraints. An entrepreneur can pass on the results of their talent, but they can’t pass on their talent itself. The wealthiest 20% rarely stay in that bracket for long. True sustainability requires reinvention, not just inheritance. The distance between "rich" and "poor" isn’t a gap—it’s a ladder with multiple rungs, and movement happens in both directions. Taxes don’t just redistribute wealth; they reveal how fragile financial success can be without strategy. Generational wealth often persists due to lawyers and accountants, not the achievements of descendants. Once you’ve maxed out what your efforts can bring you, you have to multiply your income by working less. It might seem counterintuitive, but you can spend your time doing only what you love doing and find people who love doing the rest. True confidence in business comes from pricing boldly—charge what scares you, plus 20%—and eliminating "maybes." Wealth without relationships, purpose, or peace is poverty in disguise Resources: The Psychology of Money by Morgan Housel You Are Not A Computer by Dan Sullivan Learn more about Jeffrey Madoff Learn more about Dan Sullivan and Strategic Coach®
How did you land your first customers, and how did that shape your entrepreneurial journey? Dan Sullivan and Jeffrey Madoff share their origin stories, from life insurance referrals to fashion industry breakthroughs. They explain why longevity in business comes from curiosity, calculated risks, and a relentless focus on making your future bigger than your past. Show Notes: Thinking about your thinking is beneficial no matter who you are or what industry you’re in. There’s no recipe for creativity. Risk and excitement are two sides of the same coin—you can’t have growth without embracing both. The first person you have to sell an idea on is yourself. If you have an advantage in a competitive industry, you won’t tell your competitors about it. When experimenting with a new solution, you have to start by making sure it works for one person. Longevity is something to be proud of. If you have a successful approach, you can keep it, and just add more experience to it. There are two types of support: moral and financial. Longevity in business isn’t about luck; it’s about staying alert, curious, and adaptable to new opportunities. Your number one job is to always make your future bigger than your past. The more committed you are to something, the less you care about the obstacles. Resources: Learn more about Jeffrey MadoffLearn more about Strategic Coach®The Impact Filter™ Thinking, Fast and Slow by Daniel Kahneman
Do you ever notice how some people obsess over things, gossip about others, or recycle old ideas? Why is it that true innovators think differently? Dan Sullivan and Jeffrey Madoff break down the four levels of thinking and explain why thinking about your thinking fuels creativity, collaboration, and breakthroughs. Show Notes: Most people spend their lives fixated on things, people, or others’ ideas, but true innovators think about how they think. People who think about their thinking are looking for other people who are doing the same thing. The highest level of thinking isn’t competitive—it’s collaborative. Two original minds create a third idea neither could alone. Nearly every meaningful innovation stems from that fourth level of thinking, where you examine how and why you think the way you do. Some of the most creative people don’t even realize how they think—they just do. The moment you care more about stuff than ideas, you’ve lost the game. Like casting a play, the best teams are built when you assign people roles based on their unique strengths, not rigid job descriptions. If your team fears being wrong, they’ll never risk being right. Defensiveness is the enemy of breakthroughs. Corporations reward conformity, but entrepreneurs win by asking, "What if we did the opposite? Resources: Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Thinking About Your Thinking by Dan Sullivan Learn more about Jeffrey Madoff Learn more about Dan Sullivan and Strategic Coach®
Do you chase external success or internal fulfillment? Jeffrey Madoff and Dan Sullivan discuss ambition versus passion—how they differ, intersect, and fuel entrepreneurs. Learn why passion sustains long-term commitment while ambition alone falls short, and discover how to combine them for lasting impact. Show Notes: Passion is your internal drive, while ambition translates that drive into measurable success. Ambition without passion burns out because external milestones like money and fame hollow out without the joy of the process. Passion is what fuels long-term commitment because it’s what you can’t not do. True passion creates freedom—doing what you want, when you want, with whom you want. Childhood clues reveal your passion. What lit you up as a kid often points to your lifelong strengths. Great entrepreneurs fuse principle (passion) with strategy (ambition). Retirement is the enemy of passion. Getting people to talk about their experiences is a great way to learn a lot about the world. If you ask people questions that connect their experiences, they get very excited. Resources: Everything Is Created Backward by Dan Sullivan How to Win Friends & Influence People by Dale Carnegie The Power of Positive Thinking by Dr. Norman Vincent Peale Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
What if predictability is the ultimate competitive advantage? Dan Sullivan and Jeffrey Madoff dissect how standards and intent create unshakable trust in business and in life. Learn why elite entrepreneurs prioritize dependable relationships over short-term gains, how to spot (and avoid) toxic partnerships, and why money is just a metric—not the mission. Show Notes: Humans don’t like unanswerable questions. You can't seek answers unless you have questions, and you have to ask the right questions. Prediction is necessary for survival, which is why we’re always looking for things we can count on in the future. A lot of power comes with the belief that your intelligence is better than someone else's intelligence. Thought is a luxury. Only those freed from survival mode can engage deeply with creativity, innovation, and purpose. Humans aren’t information processors—they’re meaning makers. Purpose is created out of greater and greater freedom of money, time, and relationships. Money is the scorecard, not the game. The greatest contribution you can make to another person is your standards. Teams thrive when they know your standards are non-negotiable, even if it’s uncomfortable. Resources: Same As Ever by Morgan Housel You Are Not A Computer by Dan Sullivan The 4 Freedoms That Motivate Successful Entrepreneurs Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
What effect do the games we play have on us—and what do our motivations for playing them say about us? Dan Sullivan and Jeffrey Madoff discuss the kinds of “games” that are interesting and beneficial to entrepreneurs, and why you don’t have to choose between passion projects and commercial projects. Show Notes: Competing with yourself means measuring your progress against your previous performance, not against other people. Life itself is the ultimate game for self-competition. If you’re questioning what you’re doing, ask yourself what you could be doing instead. Games have a binary outcome: victory or defeat. Some people are born with a competitive chip in their brains, and some aren’t. This applies to creative individuals too. Creativity can be collaborative, but many creators believe their creativity has to be better than everyone else’s. People who oppose a system often create something directly related to what they resist. Truly passionate people cannot not do what they’re doing. Entrepreneurs have the self-awareness and confidence necessary to confront the marketplace head-on. An opportunity only becomes one when you recognize it as such. Resources: Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage The 4 C’s Formula by Dan Sullivan Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
In a tech-driven world, can businesses stay human? Dan Sullivan and Jeffrey Madoff explore how to balance automation with genuine connection. From Chaplin to Spartacus, they explore resisting dehumanization, celebrating the human touch in business, and reclaiming creativity. They also reveal how to ensure technology elevates—rather than diminishes—your entrepreneurial spirit. Show Notes: Tech can empower or dehumanize. Confidence and human connection are crucial. Customers crave real conversations, not automated prompts. Knowing how to ask the right questions is an art form. Real solutions that address people’s pain points require empathy and personal connection. Layoffs aren't a sustainable path to success (or profitability). Inflating profits by slashing costs is a short-sighted strategy that executives often resort to when preparing a company for sale. The most interesting people are always the ones who defy conformity. The U.S. founders aimed to create a society where individuals could thrive. Prioritizing quality, service, and the human touch is a smart business plan. Resources: Casting Not Hiring by Dan Sullivan and Jeffrey Madoff Perplexity Charlatan: America's Most Dangerous Huckster, the Man Who Pursued Him, and the Age of Flimflam by Pope Brock Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage Learn more about Jeffrey MadoffDan Sullivan and Strategic Coach®
Are the people on your team ready to step into any role if needed? If not, why not? Dan Sullivan and Jeffrey Madoff explore the "swing cast" concept, explaining how adaptable, cross-trained teams—like actors ready for any role—drive entrepreneurial success. Learn why prioritizing ample time off for team members and focusing on results builds a high-performing business. Show Notes: If you try to work continuously without taking time off to recharge, your overall productivity and performance will decline. Most Strategic Coach team leaders have experience in multiple roles. Team members can grow by volunteering for responsibilities beyond their initial job description. People accustomed to working within large corporate structures may struggle in smaller, more agile entrepreneurial environments, which have fewer support systems in place. Entrepreneurism is a “Results Economy,” not a “Time and Effort Economy.” Selling is about getting a sale, not the time and effort you put in to get the sale. Most entrepreneurial companies begin with the founder acting as the primary salesperson. We can expect to see more people returning to the office, driven by our innate need for social interaction and connection. If you want to build a great company culture, you need team members in the office. Resources: Casting Not Hiring by Dan Sullivan and Jeffrey Madoff What Free Days™ Are And How To Know When You Need Them Give and Take by Adam Grant Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
Paying your team is a given, but the way you think about it can make a huge difference—for both them and you. If you see your team as just a cost, that mindset won’t get you far. But when you view your team as an investment, everything changes. Dan Sullivan and Jeffrey Madoff dive into why this shift in perspective will be transformative for your entire company. Show Notes: If you think of someone as a cost, you’ll communicate that to them. If someone feels that they’re seen as a cost, they’re deprived of all their creativity. Creative people compete with other creative people for attention. If you’re on the receiving end of indifference, you feel taken for granted. If you’re an owner and founder, your team members are always paying attention to what you say and how you behave. If you let someone know you see them as a cost, you’ve lost most of their value as an investment. Just because someone’s successful doesn’t mean working with them is a positive experience. The top entrepreneurs are collaborative, not competitive. Every entrepreneur is motivated by either status or growth. Power is the ability to either produce change or prevent it. Resources: Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage The 4 Freedoms That Motivate Successful Entrepreneurs The Gap And The Gain by Dan Sullivan and Dr. Benjamin Hardy The 4 C’s Formula by Dan Sullivan Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
Entrepreneurs come in all types. Just like in TV, movies, and theater, there are character archetypes in the entrepreneurial world. Jeffrey Madoff and Dan Sullivan discuss the ways entrepreneurs can differ from one another, what all of them have in common, and some of the traits they need for success. Show Notes: The earliest definition that fits entrepreneurs of today is: an entrepreneur is someone who takes a resource from a lower level of productivity to a higher level of productivity. Society is generally pretty forgiving of entrepreneurs because they move things forward that benefit a lot of other people. There are entrepreneurs who raise the value of something, but it only benefits themselves. Some entrepreneurs’ work robs and endangers people. The basis of entrepreneurism is someone who has a conception of the future where they can be better off if they take certain actions that would be daunting or even dangerous for other people. With entrepreneurs, as with fictional characters, it's about the individual decisions and actions that they take and the consequences of them. To achieve their goals, both entrepreneurs and story heroes have to make sacrifices. The founders of the U.S. were basically all involved in entrepreneurial activities. Wanting to have more power isn’t necessarily bad. As you become more successful, you need to reinvent yourself. Resources: Welcome to Cloudlandia podcast The Power of Film by Howard Suber Deep D.O.S. Innovation by Dan Sullivan Unique Ability® The 4 C’s Formula by Dan Sullivan Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
Do you see yourself as normal, or do you embrace your weirdness? Dan Sullivan and Jeffrey Madoff explore the nature of normality and weirdness, reflecting on their personal experiences. They discuss the importance of self-consistency, the impact of external perceptions, and how curiosity fuels personal growth and authenticity. Show Notes: Most people consider themselves normal and view anyone who perceives them as weird as weird in turn. You don’t have to take it personally if someone calls you weird. As an entrepreneur, you’ll likely find that other entrepreneurs share your understanding of what’s considered normal, more so than those outside your field. You can remain true to yourself across a variety of activities and experiences. Some people view significant life events as opportunities to reinvent themselves. If you’re consistent, people who reinvent themselves might mystify you. Reinventing oneself often involves distancing from people from the past. A good story is better than a good statistic. If what you’re doing works for you, that’s a solid reason to remain consistent in your approach. A person behaving inconsistently might be trying to please others rather than please themselves. Resources: Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage Perplexity Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®
What is it about creative people that sets them apart? Why can some people consistently create new things while others can’t? Dan Sullivan and Jeffrey Madoff discuss the individuals who bring new value into the world and the best ways someone in business can use their creativity. Show Notes: Quality is the foundation of every successful business plan.Never say no to yourself; there are plenty of others who will do that for you.Instead of wasting time pondering your ideas, you often just need to take action.No one has ever spent any time in the future or in the past. All we have is the present.Many people dismiss ideas prematurely without knowing how they might turn out.The majority of people struggle to engage directly with the marketplace.Creativity isn’t only about having a unique vision. It’s also about taking that vision and being able to replicate it.You can replicate a creation, but not its creator.To build a thriving business, focus on faithfully replicating what has been successful in the past.Every new creation has a limited lifespan; innovation is the key to longevity.Balancing creativity with consistency is crucial. Too much focus on expansion can dilute the original experience.Your customers are 50% of your creative team. Their feedback and insights matter.Beware of letting greed influence your creative process. Passion should come before profit. Resources: Personality: The Lloyd Price Musical Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage Learn more about Jeffrey Madoff Dan Sullivan and Strategic Coach®