In this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.
In this episode of As the Drum Turns, Jeff & Lora cover a significant benefit update, upcoming HMC improvements, and what we can learn from the optimistic outlook of a shoe salesman.
In this episode of As the Drum Turns, Jeff & Lora are joined by Middle Tennessee Sales Manager, Tom Zoeller, from the Tennessee Customer Appreciation Golf Tournament to discuss his 47-year career in the concrete industry and how the next generation of SRM salespeople can succeed.
In this episode of As the Drum Turns, Jeff & Lora cover the superpower of brevity and how impactful words and actions can revolutionize the customer experience.
In this episode of As the Drum Turns, Jeff & Lora cover a productive trip to the Dallas/Fort Worth metroplex, how steady improvement wins, and taking pride in every aspect of your work.
In this episode of As the Drum Turns, Jeff & Lora discuss how climbing Mt. Everest involves frequent trips to and from base camp and how we can embrace steady improvement in our business.
The Importance of Consistency In this episode of As the Drum Turns, Jeff and Lora dive into Jeff's travels this week, including a visit to a new quarry in Cowan, Tennessee. They share a few lighthearted moments (including an unexpected story about chicken bones) and reflect on the importance of delivering a consistent level of service to customers across the country.
In this episode of As the Drum Turns, Jeff and Lora reflect on their recent visit to Cincinnati, sharing key insights about what it truly means to deliver exceptional customer service. They emphasize the importance of consistency, communication, and care at every step of the customer journey.
In this episode of As The Drum Turns, Jeff and Lora talk about Family Day in New Jersey, Jeff’s recent trip to Savannah, and the importance of not procrastinating—instead, bringing a sense of urgency to our work and making every action count.
In this episode of As the Drum Turns, Jeff and Lora talk about why the little things matter and how radical service should drive everything we do.
In this episode of As the Drum Turns, Jeff & Lora discuss the "blitz them" mentality of Coach Williams and how we can adopt that mentality to win every day.
In this episode of As the Drum Turns, Lora is joined by Dale Cathey, Teddy Hazelwood, Danielle Pudvah, Bunny Grazier, Skyler Crews, Lisa Tracy, and Mike Zagula for an insightful conversation highlighting key updates and developments across their SRM departments.
In this episode of As the Drum Turns, we hear about the origin and history of the annual Fourth of July Picnic from Mike, Jeff, and Ryan live from the place where it all began.
In this episode of As the Drum Turns, Jeff & Lora cover a visit to the Abilene mega-site and how the best consultants can be found in trucks and dispatch offices.
In this episode of As the Drum Turns, Jeff is joined by our General Counsel, J.D. Kious to give an overview of our legal department and how everyone can help by communicating and following through.
In this episode of As the Drum Turns, Jeff & Lora cover improvements at HMC, three new GM's, and how being able to explain something shows what you really know.
In this episode of As the Drum Turns, Jeff & Lora cover recruiting efforts, HMC improvements, and how our leaders can take control of their responsibilities by being proactive.
In this episode of As the Drum Turns, Jeff & Lora are joined by Skyler Crews to discuss how SRM is harnessing the power of data and AI to improve systems and processes across our company.
In this episode of As the Drum Turns, Jeff & Lora talk about how rowers find "the swing" and the positive effect of synchronized effort on our teams.
In this episode of As the Drum Turns, Jeff & Lora talk about the weekend at Wild Adventures, a life-saving loader operator, and the importance of controlling the controllable factors.