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Ask the Educator

Author: Healthmark

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Medical device processing is critically important to the safety of patients everywhere. This podcast from Healthmark Industries is about answering questions and sharing knowledge related to sterile processing, endoscopy, infection prevention, biomedical engineering, leadership, and products. Have a question you would like answered on the show? Send it to our email address asktheeducator@hmark.com.



https://www.hmark.com

144 Episodes
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If you’ve ever wondered how to break into the field of sterile processing, this episode is for you! We’ll share how we each got our start in the industry, offer practical tips for getting your foot in the door, and highlight common mistakes to avoid when applying for your first SPD job. Whether you’re a student, a job seeker, or just curious about this vital role in healthcare, tune in for insights and inspiration to kick-start your sterile processing career!
Behind every surgical tool lies a story—and sometimes, the impact is deeply personal. In this episode, we sit down with our own Cheron Rojo as he shares how insulation testing touched his life and family in a profound way. From an unexpected surgical outcome to the study that shed new light on insulated devices, Cheron’s journey reveals why this issue matters more than many realize. Tune in for a powerful conversation that blends personal experience with industry insight.
In this episode, Cheron Rojo talks to Kevin and Adam to recap Healthmark’s August 2025 webinar on his 2023 – 2024 arthroscopic shaver study and the results.  Hear the sobering data on failure rates, where the issues were, contributing factors to the failures, and how can we start to improve these disastrous results?
With endoscopy under the spotlight, one of the toughest challenges departments face is proper drying. In this episode, we sit down with Healthmark’s endoscopy specialist, Dyan Darga, to unpack best practices and key takeaways from her July 2025 webinar on endoscope drying.
In this episode, we speak with 2025 HSPA Award of Honor winner, Julie Williamson about her career, how she came to HSPA and how the sterile processing industry has changed and evolved over the span of her career. As a bonus, we’ll let you know how YOU can get involved with industry writing and making sure you have a voice!  
How much do you really know about the chemicals used in your department and could you be unknowingly putting yourself or your team at risk? In this episode, we’re joined by Alex Hilliker, Executive Vice President at ChemDAQ, a leader in chemical monitoring and safety systems. With a background in public service and a passion for protecting frontline workers, Alex breaks down the latest standards in chemical safety, common exposure risks in Sterile Processing, and how teams can take practical steps to safeguard themselves. Whether you're new to the field or a seasoned pro, this episode is packed with insights you won’t want to miss.
In this episode, Kevin and Adam sit down with Tiffany Reece and Jake McHugh, Clinical Education and Training Specialists, to discuss how they navigate the challenges of working in sterile processing while managing ADHD. Whether you have ADHD, think you might, or simply want to better understand how professionals can thrive with it, this candid conversation offers insight, support, and encouragement. You're not alone! 
How does a surgical instrument become magnetized, and why is that a problem? In this episode, Healthmark Educators Michael Matthews and Malinda Elammari unpack the mystery of magnetized instruments. Sterile processing professionals will gain valuable insights into how magnetization happens, the challenges it can create in the OR, and practical solutions to address this often-overlooked issue in the SPD. 
What goes into creating a certification exam? Quite a bit more than you might think. In this episode, Kevin and Adam sit down with HSPA’s Siri Sorenson to unpack the process behind certification exams—from their development to delivery. Tune in to learn why certification matters, which options are available, and how these high-stakes assessments are carefully crafted for Sterile Processing professionals.
Surgical instruments need to be clean, and this rightly becomes an area of focus for a lot of sterile processing departments.  But we also need to make sure that instruments and devices used in the surgical case are functional, because non-functional devices can cause complications for patients.  In this episode, we speak with the Packaging Princess, Malinda Elammari about instruments and testing protocols that are often overlooked. 
In this episode, Kevin and Adam sit down with sterile processing legend Natalie Lind to reflect on her April 2025 webinar about improving communication and collaboration between the Operating Room (OR) and Sterile Processing Department (SPD). They discuss key takeaways from the session, explore why OR–SPD relationships often break down, and share practical strategies to bridge the gap, strengthen teamwork, and ultimately improve patient care.
The role of the Sterile Processing Educator has become increasingly common in the last 5-10 years, as more facilities recognize that managers can't effectively run their departments while also prioritizing staff education. In this episode, we chat with Jhmeid Billingslea about the significance of the educator role, why it's essential for the success of a department, and share specific strategies educators can use to enhance staff education.
Industry conferences can feel overwhelming, especially for professionals who are introverted or nervous about attending events with large crowds. In this episode, Healthmark's Michael Matthews (a fellow introvert) shares insight on what to expect, how to manage your time and energy effectively, and offers valuable tips for not just surviving, but thriving, at these events. Tune in for advice on how to make the most of your next conference experience.
With complex IFUs and limited time between procedures in endoscopy, gaps in education and processes can lead to mistakes. In this episode, IP Consultant Emily Barnard (MPH, CIC, HACP-CMS) of Epidemiology Loves Solutions identifies these gaps and offers practical solutions.
Mark recaps his insightful Healthmark webinar on biofilms and fomites. He dives into the science behind biofilms - what they are, how quickly they can form, and why they pose a significant threat to sterile processing. Tune in as Mark explains the dangers biofilms present in maintaining sterility and the importance of managing it in a healthcare setting.
Ever wondered what’s inside some of the most complex surgical instruments and devices? Healthmark’s Rebecca Peplau has...and she didn’t just wonder, she took them apart! In this episode, we revisit Rebecca’s Healthmark Academy webinar, “New Year, New Perspective: Examination of Instrument Cross Sections” and dive into her process. Find out what instruments surprised her the most and her advice to those responsible for cleaning these devices.
The relationship between SPD and the OR is crucial for ensuring positive patient outcomes - but why does it sometimes unravel into a tangled mess of shame, blame, and mistrust? In this episode, we saddle up with Clinical Education Specialist Ronald Hunsucker (AKA the Cowboy of Clean) to explore the challenges and share insights on strengthening this vital partnership.
In Part 2 of our career retrospective with the legendary Stephen Kovach, we explore his transition to Healthmark, the company's evolution over the years, and memorable moments with Ray Taurasi and the Basile brothers. Stephen’s unparalleled contributions have left an indelible mark on the industry, making this episode a heartfelt tribute to his remarkable legacy. Thank you, Stephen Kovach! 
As the legendary Stephen Kovach prepares for his January 2025 retirement, he joins us for a final, reflective interview. Stephen shares his journey - from his early life and entry into the healthcare industry to discovering his passion for reprocessing and his impactful career at Healthmark. Along the way, we explore thought-provoking topics such as overcoming learning disabilities, the symbolism of "crows," the value of mentorship, and the art of public speaking. This must-listen episode offers an intimate glimpse into the man, the myth, the legend - Stephen Kovach.
In this essential episode, Dr. Tiffany Wiksten from The Joint Commission joins us to discuss reprocessing and department surveys. Learn what surveyors are looking for, key areas for department leaders to focus on, and how to best prepare for the survey process. 
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