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Atomic Conversations is brought to you by Team Atomicwork, where we are building the modern service management platform of the future. Every fortnight, we bring you conversations with some of the sharpest minds in IT to figure out how they are taking service management to the next level. And we also explore what that next level actually means in a world of AI, a focus on security, and distributed teams.
26 Episodes
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In this episode of Atomic Conversations, Sairam Krishnan talks with Hanah Mary Darley, Co-founder and Chief AI Officer at Geordie AI, about how IT leaders can securely adopt Agentic AI. Hanah’s unique journey, from government intelligence to cybersecurity leadership at Darktrace and now AI strategy at Geodi, gives her a rare perspective on navigating AI-driven digital transformation Enjoy the conversation! Atomic Conversations is brought to you by Team Atomicwork, where we are building the a...
“The adoption hesitation is not because the tool doesn't do great things. It's because people are not being brought along.” In this episode of Atomic Conversations, Troy DuMoulin, VP, Research & Development of PinkElephant joins Atomicwork CEO Vijay Rayapati to deliver a wake-up call to IT leaders everywhere: 👉 The AI transition isn’t years away — it’s already happening 👉 The barrier isn’t tech, it’s people, process, and organizational intent 👉 Most leaders are experimenting, but f...
In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service. Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditio...
In this episode of Atomic Conversations, we sit down with Karl Mosgofian, former CIO at Gainsight, to trace his journey from a hands-on technologist during the dot-com boom to a startup-savvy strategic advisor in today’s AI-first world. Karl reflects on how the role of IT has evolved over the decades and shares battle-tested advice for navigating the shift from operational IT to business strategy. From the mindset required to thrive in IT leadership to the critical importance of founder–CIO a...
In this episode of Atomic Conversations, Karthik Chakkarapani, SVP and CIO at Zuora, joins us to unpack what it truly means to transform the modern workplace experience — and how AI can play a pivotal role in that journey. In conversation with Team Atomicwork, Karthik shares how Zuora crafted a digital workplace strategy rooted in employee-centric design, a clear vision, and the power of AI. From understanding employee needs to selecting the right technology partner, this episode offers a pra...
In this exclusive episode of Atomic Conversations, Sangeeta Roy, VP of Digital Work Experience at Zuora, joins Lenin Gali, Chief Business Officer at Atomicwork, to explore how AI is reshaping enterprise operations from the inside out. Together, they unpack the rise of agentic AI and its transformative potential in moving organizations beyond traditional automation toward intelligent, anticipatory service management. From streamlining IT workflows to enhancing enterprise agility, their convers...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to Mark Settle, a distinguished seven-time CIO and influential ITSM thought leader. Mark Settle represents a rare breed of technology leader who combines hands-on leadership experience with profound insights into IT management practices. Having served as CIO across diverse industries including BMC Software, IHS, Oxy, and Arrow Electronics, he has consistently transformed IT organizations i...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to former Global CIO and EVP of TransUnion Abhinav Dhar. Abhinav Dhar represents a rare breed of technology leader who blends technical expertise with strategic vision. As a former Global CIO and CTO of TransUnion, and a former Chief Digital Officer, he has consistently leveraged technology as a critical business lever. His long career in IT and Digital Technology is distinguished by his skill i...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to CIO of Ammex Corp and Atomicwork customer, Chad Ghosn. Chad has a diverse and extensive work experience spanning over two decades. Chad began his career in the United States Air Force, then worked at Dell, Kaiser Permanente, Expedia, and Wayfair. Currently, he holds the position of Global Chief Technology Officer at AMMEX Corporation, where they are responsible for IT security, infrastructure...
In this episode of Atomic Conversations, Sajeesh Sahadevan, head of community and thought leadership at Atomicwork, talks to ITSM veteran Doug Tedder. Doug Tedder is the principal of Tedder Consulting, a service management and IT governance consultancy. Doug is a respected industry leader and an expert in navigating interactions across levels, from senior executives to frontline practitioners. He was listed among HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018, 20...
In this special episode of Atomic Conversations, Vijay Rayapati, CEO of Atomicwork, is speaking to Sangeeta Bavi, Executive Director of the Digital Natives program at Microsoft. Sangeeta is a Microsoft veteran, having been with the organisation for a decade now. She understands minutely how Microsoft is building for startups and their needs, and as head of the startup program is a key strategist in helping startups succeed within the Microsoft ecosystem. In this conversation, Vijay and Sang...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, is speaking to David Williamson, CIO of Abzena, a leading life sciences company based in San Diego. With a unique background that combines a degree in chemistry, hands-on lab experience, and a distinguished career in the army, David brings a wealth of knowledge and a diverse skill set to the IT world. In this episode, Lenin and David speak about the evolution of David's career, how the IT team functi...
Sajeesh Sahadevan, our Community Lead at Atomicwork, speaks with Daniel Breston, a retired IT veteran, former CIO, and a passionate advocate for removing the stigma around mental health in IT. Daniel opens up about his journey and the mental health challenges many face in the IT world—like anxiety, stress, depression, and burnout. He also dives into real, practical advice on how IT leaders can build a safer and more supportive workplace. From fostering respect and inclusion to promoting cont...
This week, we have a special episode. Lenin Gali, our Chief Business Officer at Atomicwork, is talking to Mark Gill, Senior Director of Applications at Zuora. Mark has had a storied IT career, with four years as IT Director at Micro Focus in Santa Clara. But that's not where he made his bones. He spent 24 years at HP, where he went from an IT Specialist to the Director of IT. In this episode, Lenin and Mark speak about his career, personal brands, the evolution of IT, and so on. Follo...
Tony North is the Senior Manager of IT Service at King County in Washington. Tony heads the team responsible for managing services across this entire government district. He's a service leader, agile program manager, speaker, and veteran, boasting 20 years of experience in service and support. Before taking on his current role, Tony was the Manager of Technical Support at Sinclair Digital and the Senior Manager of ITSM at Seattle Genetics. With over 18 years of experience leading teams, Tony ...
Ayesha Khan is the CIO and CISO of Treasure Data, a cloud-based analytics platform for data management. She has over 20 years of experience managing IT and security at Fortune 500 companies. She has also successfully built and led Technology, Security, Compliance, Risk, and Ops functions from scratch. Aysha is also an important technology leader in the Bay Area where she's an advisor with Silicon Valley Investments, a CXO council member, plus an investor in many early-stage startups. As a s...
Nipun Soni is the CFO at Picarro, an environmental services company based in California. Why are we talking to a CFO on an IT podcast, you may ask? Because Nipun is in charge of not just Finance at Picarro, but is also the CIO, and leads Legal and HR too, which is exactly why we wanted to hear his perspective on IT and its role in this organization. Nipun is an industry veteran with decades of experience, having held similar roles at Oracle, Quotient Technology, Guardant ...
Charlie is an IT veteran who has written three books and hundreds of articles on technology. He published The Digital Experience Report, and founded and writes for The Institute for Digital Transformation. Before becoming an analyst, Charlie ran technical ops for a billion-dollar healthcare org. He has also run large-scale technology and digital transformation programs as a consultant. If you get past his accomplishments and sit down to chat with him, you’ll soon find that he has a grounded f...
Stephanie Denino is the Director of Applied EX practice at TI People – an employee experience consultancy (EX). Stephanie works with leaders who are eager to shape and apply the practices that will allow them to systemically improve experiences for and with their people. Through her work, she helps organizations chart their path toward excellence on EX, improve critical work experiences, and build capabilities needed to improve experiences, at scale. Before joining TI People, she spent...
Yvonne Tan is the Chief People Officer of Dentsu South East Asia. She is a richly experienced HR leader with long stints at organizations including UBS, mining giant BHP, PwC, and Dentsu. Though Yvonne has worked in every aspect of modern HR, we wanted specifically to speak to her about something she is personally invested in - scaling emotionally intelligent leaders. We also spoke about organizational values, culture, and employee engagement. Read our blog post on this episode: https:...
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