BIHER Ideacast

The urge to merge among companies has increased in recent years. Through this podcast I will be navigating you through three episodes, 1. What is change management- managing employees in your organisation. 2. How communication is important during change. 3. How do you retain customers.

The lockdown, and loss of jobs, lays bare the plight of India’s millions of internal migrants. Most of these poor migrants are daily wage workers who are now out of work as businesses and establishments have shut down. In the absence of money and jobs, and bereft of any food, savings, or shelter in large cities, they are desperate to reach their villages. But with railway and bus services suspended amid the lockdown, there were few options other than simply packing up and trying to walk the often-vast distance back home. Content drafted from Hindustan times, Diplomat and Business Standard.

Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys.