Beyond Billable Podcast

In this episode of Beyond Billable – Driving Conversations, Pim Betist takes Arne van Oosterom for a drive to explore what transformation really means in the age of AI.Arne is the founder of DesignThinkers Group, known for helping global organisations navigate change and reimagine their cultures. Together, they unpack how law firms and legal departments can adapt before disruption forces their hand.They discuss why change always starts with people, how fear blocks innovation, and what leadership must do to make transformation stick. If you’ve ever wondered how to prepare your firm or department for the uncertainty ahead, this conversation is for you.Key insightsSuccess can be dangerous. When everything is going well, urgency disappears. Arne explains how giants like Nokia and Kodak missed the moment to adapt — and why law firms should challenge comfort before disruption does.Change is constant, not an event. Transformation isn’t a project with a finish line. It’s a mindset of continuous adaptation built on trust and honesty.Start small, but start now. Big transformation plans fail because they try to change everything at once. Arne shares why creating safe spaces to experiment builds real momentum.Flip the pyramid. True change demands a new kind of leadership — one that serves rather than commands. Leaders must create the conditions for others to excel.Arne leaves us with one simple principle for the future: Change isn’t something to complete — it’s something to live and breathe all of the time. The firms that thrive will be those that stay curious, stay honest, and build trust into every decision. Hosted on Acast. See acast.com/privacy for more information.

For this Driving Conversation, I take Rutger Lambriex for a spin. After more than twenty-five years with EY Law and HVG, including a decade in New York as managing partner, he recently joined Venturis Consulting Group.We unpack the question every firm should be asking: “How will we earn our money in five years?”Topics we cover:•⁠ ⁠The client–firm win–win matrix: where sustainable value actually sits•⁠ ⁠Moving from hours to outcomes: value-based pricing that aligns incentives•⁠ ⁠Productised contracting built with clients (templates, automation, thresholds)•⁠ ⁠Preventative, business-tuned regulatory and compliance services•⁠ ⁠Operating like a corporate: real roles for tech, finance, and BD•⁠ ⁠The “soft governance” partners must model for adoption to stickIf you’re rethinking your model, pricing, and client relationships in the age of AI, this one’s for you.Beyond Billable – Driving Conversations is a collaboration with NIO Nederland. Hosted on Acast. See acast.com/privacy for more information.

Onze host Pim Betist bespreekt met Steven ter Horst van Houthoff hoe het topkantoor vroeg inzette op generatieve AI en dit succesvol wist te verankeren in een first mover advantage. Steven deelt lessen over adoptie, harde cijfers en waarom een multi-tool stack onmisbaar is.We behandelen:Hoe Houthoff een early mover werd met generatieve AIHoe een gedisciplineerde uitrol eruitziet (training, “use it or lose it,” meetbare adoptie)Waarom je op dit moment meerdere tools nodig hebt om legal AI te laten werkenDe moeilijke onderdelen: uitgeverscontent, kennisintegraties, DMS-beperkingenHouthoff 2030: het modelleren van de impact van AI op vaardigheden, pricing en het opleidingsmodelPricing: waar fixed fees logisch zijn en waar het urenmodel nog steeds de voorkeur heeft Hosted on Acast. See acast.com/privacy for more information.

Our host Pim Betist is joined by Steven ter Horst of Houthoff to unpack how a top-tier firm moved early on generative AI and made it stick. Steven shares adoption lessons, hard numbers, and why a multi-tool stack is essential. We cover:How Houthoff became an early mover with generative AIWhat a disciplined rollout looks like (training, “use it or lose it,” measurable adoption)Why you currently need multiple tools to make legal AI workThe hard parts: publisher content, knowledge integrations, DMS constraintsHouthoff 2030: modeling AI’s impact on skills, pricing, and the training ladderPricing: where fixed fees make sense and where billable hours still win Hosted on Acast. See acast.com/privacy for more information.

In this episode our host Pim Betist is joined by Suzanne van der Klip, a lawyer who built her career in corporate practice before stepping into the world of legal innovation. At A&O Shearman she helped pioneer the firm’s first innovation team, explored the potential of legal tech from its early days, and was closely involved in developing tools like Contract Matrix that brought AI straight into the heart of contract negotiation.She brings both the perspective of someone who has lived the realities of law firms and the vision of someone shaping how AI can make legal work faster, more efficient, and more meaningful.Suzanne and Pim talk about what it takes to get lawyers to actually adopt technology, the opportunities and risks AI brings to firms and in-house teams, and how platforms and point solutions may coexist in the years to come. Suzanne also shares her thoughts on the changing leverage model in big law, the rise of boutique firms, and why trust and relationships remain at the core of innovation.So buckle up and enjoy Beyond Billable, Driving Conversations with Suzanne van der Klip. Hosted on Acast. See acast.com/privacy for more information.

In this episode of Beyond Billable: Driving Conversations, I sit down with Hans Albers, Director of Legal Management Consulting at Deloitte in the Netherlands. With senior roles at Juniper Networks and Cisco behind him, Hans has seen the in-house counsel role from every angle — balancing risk with growth, living with the consequences of legal advice, and navigating the unrelenting pressures of regulation and workload.Our conversation explores the crossroads where today’s legal departments find themselves: flooded with regulation, stretched by demand, and now confronted with AI tools that can transform not just efficiency, but the very way legal delivers value. Hans argues that adoption alone is not enough — true transformation requires rethinking processes, culture, and the role of the lawyer itself.Far from being the “easier” alternative to private practice, the in-house counsel role is more demanding and complex than ever before. Yet, as Hans makes clear, it is also one of the most rewarding. The lawyers who thrive will be those who broaden their skill set into technology, process, and operations, and position themselves closer to the business.We cover the following topics:Introduction: Driving Conversations in a NIOThe In-House counsel roleChallenges for legal departmentsFrom efficiency to strategyAdoption vs. transformationLaw Firms at riskFuture skills for lawyersWho should we interview next? Hosted on Acast. See acast.com/privacy for more information.

In this episode, Pim Betist sits down with Dick van Lankeren Matthes, founder of Shift Upgrade. With 18 years of experience as a finance lawyer, including as Head of the Transaction Innovation team at Loyens & Loeff, Dick knows the legal world inside out and he’s on a mission to change it.We discuss why he left big law to help firms and legal departments do things differently. His focus: making sure highly trained lawyers spend less time on low-value work and more time on what truly matters.We explore the core elements of meaningful change: people, process, and technology, but also the biggest obstacle to real innovation in the legal sector: the billable hour. Dick explains why this outdated model kills the incentive to improve and makes a compelling case for fixed or project-based fees.We cover:- Why the billable hour kills innovation - How to align people, process & tech for real change - How fixed fees drive better outcomes—for clients and firms- Why firms must rethink the traditional leverage model- Why pricing strategy is the gateway to real transformationIt’s a conversation packed with practical insights on pricing strategy and change management, delivered with Dick’s signature pragmatism.Whether you're in a law firm or a legal department, expect plenty of food for thought on how to deliver better legal services at lower cost and with higher quality. I hope you enjoy this candid and thought-provoking conversation with Dick van Lankeren Matthes. Hosted on Acast. See acast.com/privacy for more information.

In deze aflevering gaat Pim Betist in gesprek met gedragsdeskundige en adviseur voor juristen Marloes ter Huurne over waarom verandering in de juridische sector niet alleen over technologie gaat, maar vooral ook over mindset.We bespreken:•Waarom in jezelf geloven een superkracht is voor juristen•De verborgen schade van motivatie door angst en hoe je echte veiligheid creëert•Hoe je een psychologisch veilige cultuur bouwt (en waarom dat leidt tot hogere kwaliteit)•Wat leiders kunnen leren van zeilen en Silicon Valley•Waarom sturen op werkplezier beter werkt dan sturen op declarabele uren•Hoe wandelen je EQ, creativiteit én declarabiliteit verhoogt•Waarom feedback zo vaak pijn doet•Wat het Zeigarnik-effect betekent voor juridisch werk en je brein•Concrete tips om je energie te managenPraktisch, persoonlijk en raak. Dit gesprek zet aan tot anders kijken en anders doen.Abonneer je op The Brief on AI om een seintje te krijgen zodra de aflevering live staat: https://pimbetist.substack.com/  Hosted on Acast. See acast.com/privacy for more information.

In this episode Pim Betist sits down with behavioral expert and advisor to legal professionals Marloes ter Huurne to talk about why change in the legal sector isn’t just about tech, but also about mindset.We cover:- Why believing in yourself is a superpower for lawyers- The hidden damage of “stick” motivation and how to build real trust- How to create a psychologically safe culture (and why it leads to higher quality)- What leaders can learn from sailing and Silicon Valley- Why managing for enjoyment beats managing for billable hours- How walking boosts EQ, creativity—and even billing- The real reason feedback stings so much- What the Zeigarnik Effect means for legal work and brain health- Concrete tips to manage your energyThis is one of the most human-centered, practical conversations we’ve had and it might just change how you think about leadership.Subscribe to The Brief on AI to get notified as soon as the episode goes live: https://pimbetist.substack.com/ Hosted on Acast. See acast.com/privacy for more information.

In this episode, I talk with Jeroen Plink, co-founder of Legal Tech Hub, recorded at Lexpo 2025. We explore why generative AI isn’t just another legal tech tool but a true game-changer for the industry.Jeroen explains how law firms can move from selling hours to building scalable legal products—and why that shift is both urgent and challenging. We discuss the cultural hurdles, the need for real sales skills, and the risk of being left behind as clients demand more tech-enabled solutions.Enjoy this sharp, honest conversation about the future of legal work and what it takes to stay ahead.Beyond Billable is a collaboration with NIO House Amsterdam and Lexpo, the legal innovation event. Hosted on Acast. See acast.com/privacy for more information.

In deze aflevering van Beyond Billable zitten we bij Lexpo met Douwe Groenevelt om te praten over zijn confronterende korte film Barney, the End of Lawyers. Een project dat hij volledig met behulp van AI heeft gemaakt.Op het eerste gezicht lijkt Douwe de typische legaltech-evangelist: een oud-advocaat die AI promoot als de toekomst van het vak. Maar dit gesprek onthult een veel complexere waarheid. Douwe maakte Barney niet zomaar om technologische vooruitgang te vieren. Hij deed het uit urgentie en, zoals hij zelf zegt, zelfs uit angst.Hij spreekt openhartig over de razendsnelle opkomst van AI en hoe het grootste deel van de juridische sector zorgwekkend laks blijft. Voor Douwe gaat het omarmen van AI niet om hype of vrijblijvende innovatie; het is pure overlevingsstrategie. Hij waarschuwt dat advocaten die niet nú beginnen met het gebruiken en echt begrijpen van deze tools, straks volledig buitenspel staan.We praten ook over zijn creatieve proces: hoe zijn ervaring met het opstellen van juridische teksten verrassend goed van pas kwam bij het schrijven van AI-prompts voor film, en waarom leren prompten volgens hem een van de waardevolste skills is die een jurist vandaag kan ontwikkelen.Douwe’s boodschap is helder, al is die wat ongemakkelijk: kijk deze verandering recht in de ogen, want er is geen alternatief.Beyond Billable is een samenwerking met NIO House Amsterdam en Lexpo, the Legal Tech Event. Hosted on Acast. See acast.com/privacy for more information.

In this episode of Beyond Billable, we sit down with Douwe Groenevelt at Lexpo to discuss his provocative short film Barney, the End of Lawyers. A project he created entirely using AI.On the surface, Douwe might look like the archetypal legal-tech evangelist: a former lawyer championing AI as the future of the profession. But this conversation reveals a more complex truth. Douwe didn’t make Barney just to celebrate technological progress. He made it out of urgency and, in his own words, even fear.He talks candidly about the accelerating advance of AI and how most of the legal sector remains worryingly complacent. For Douwe, adopting AI isn’t about hype or optional innovation; it’s a survival strategy. He warns that unless lawyers start using and truly understanding these tools now, they risk being left behind entirely.We also dive into his creative process: how legal drafting skills surprisingly translated into writing AI prompts for film, and why learning to prompt effectively might be one of the most valuable skills any lawyer can develop today.Douwe's message is clear, if a bit unsettling: confront this change head-on because there is no alternative.Beyond Billable is a collaboration with NIO House Amsterdam and Lexpo, the Legal Innovation Event. Hosted on Acast. See acast.com/privacy for more information.

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In this episode of Beyond Billable, host Pim Betist sits down with Mirjam van der Sluis, Head of Staff and Innovation at the Municipality of Amsterdam and recipient of the prestigious Gouden Zandloper award. Mirjam isn’t just imagining the future of legal work—she’s building it.Together, they explore how Mirjam and her team turned a “treasure trove of information” into practical, AI-powered tools that are transforming legal services from the inside out. From launching a searchable case library using open-source LLMs to integrating data scientists directly into legal teams, Mirjam shares a blueprint for meaningful innovation in the legal sector—without the buzzwords or the fearmongering.What sets this story apart is that it didn’t come from a flashy legal tech startup, but from within government. Mirjam's approach to scenario thinking, culture change, and responsible AI adoption is a masterclass in legal leadership.Her message to legal leaders? Start small. Build trust. And above all, don’t wait. “If we, as legal professionals, don’t help shape how technology is used, someone else will.”This episode is essential listening for anyone in legal leadership looking to make AI a force for good in their work.Beyond Billable is a collaboration with NIO House Amsterdam. Hosted on Acast. See acast.com/privacy for more information.

In deze aflevering van Beyond Billable gaat Pim Betist in gesprek met Mirjam van der Sluis, hoofd staf en innovatie bij de Gemeente Amsterdam en winnaar van de Gouden Zandloper. Mirjam is geen denker aan de zijlijn, maar een leider die complexe ideeën vertaalt naar tastbare verandering. Terwijl veel organisaties nog worstelen met de vraag wat AI voor hen betekent, heeft zij – samen met haar team – een juridische organisatie gebouwd waarin data science een centrale rol speelt.Hoe krijg je 200 juristen mee in een transitie naar een data-gedreven manier van werken? En hoe investeer je in innovatie zónder dat je vooraf weet wat het precies gaat opleveren? Mirjam deelt haar aanpak, inclusief de strategische keuzes, de opbouw van het team, de scenario’s in haar hoofd én waarom je soms bewust moet kiezen om nieuwe mensen zonder juridische achtergrond aan te nemen.Dit gesprek is een must-listen voor iedere partner of manager die zijn of haar juridische organisatie toekomstbestendig wil maken. Want zoals Mirjam zelf zegt: “Als wij als juristen geen verantwoordelijkheid nemen voor de inzet van technologie, dan gaat iemand anders het voor ons doen.”Beyond Billable is een samenwerking met NIO House Amsterdam. Hosted on Acast. See acast.com/privacy for more information.

In this edition of Beyond Billable, we sit down with Peter Duffy—founder of Titans, legal tech advisor to top UK and US firms, and author of the widely read Legal Tech Trends newsletter. With a background in engineering and deep roots in innovation consulting, Peter brings a rare blend of technical insight and industry savvy.We unpack what it really takes to adopt AI in legal practice—how to track the right metrics, how to move beyond shelfware, and how to hit ‘wow moments’ where AI proves its value. From entire workflow enhancements to the shifting dynamics of legal service delivery, Peter lays out a compelling vision of where things are headed—and why this is the most exciting (and uncertain) time to be in legal.Beyond Billable is a collaboration with NIO House Amsterdam. Hosted on Acast. See acast.com/privacy for more information.

This episode of Beyond Billable provides an English spoken summary of the Dutch spoken previous episode with privacy and tech lawyer Menno Weij about the uneasy marriage of law and technology. From our collective addiction to American tech giants like Microsoft, Meta, and Amazon, to the murky waters of data privacy under U.S. laws, Menno pulls no punches. He unpacks the privacy risks of cloud services, the complexities of cross-border data transfers, and the practical challenges of running a law firm on European tech.The conversation shifts to AI, where Menno champions a balanced approach—using tools like ChatGPT and Perplexity for efficiency, but with a sharp legal eye to ensure compliance with European standards. With insights into the future of legal practice, including the potential for AI agents in courtrooms and the shift away from the billable hour, this episode is a must-listen for anyone navigating the intersection of law, technology, and data privacy.Beyond Billable is a collaboration with NIO House Amsterdam. Hosted on Acast. See acast.com/privacy for more information.

QUICK HEADS-UP FOR NON-DUTCH SPEAKERSThis episode is in Dutch. We’ll share an English version with the main insights soon!In deze aflevering van Beyond Billable duiken we samen met Menno Weij – advocaat bij The Data Lawyers en autoriteit op het gebied van tech en privacy – in de juridische en praktische implicaties van generatieve AI voor de advocatuur.We starten bij de actualiteit: is het juridisch toelaatbaar om persoonsgegevens op Amerikaanse servers te zetten, nu Trump de Privacy and Civil Liberties Oversight Board buiten werking heeft gesteld? Menno legt helder uit wat dit betekent voor het EU-US Data Privacy Framework, en waarom dit fundamentele gevolgen heeft voor de manier waarop Europese bedrijven – en advocatenkantoren – met data omgaan.Daarna schakelen we door naar de praktijk. Wat doe je als je als advocatenkantoor aan de slag wil met generatieve AI? Menno biedt concrete handvatten: van het opstellen van een praktisch en schaalbaar AI-beleid tot het veilig en effectief gebruik van tools als ChatGPT, Claude en Perplexity. Geen wollige beleidsstukken, maar gezond verstand, bewustzijn van risico’s, en vooral: beginnen.Tot slot werpen we een blik op de toekomst. Wat als generatieve AI zich in het huidige tempo blijft ontwikkelen? We bespreken een scenario waarin AI-assistenten niet alleen ondersteunen, maar mogelijk zelfs procederen – en wat dat betekent voor het businessmodel van de advocatuur.Een aflevering vol praktische inzichten, strategische adviezen en toekomstvisies die je aan het denken zetten. Of je nu partner bent in een groot kantoor of startend advocaat: deze aflevering wil je niet missen.Beyond Billable is een samenwerking met NIO House Amsterdam.  Hosted on Acast. See acast.com/privacy for more information.

During this first episode of Beyond Billable, Pim Betist sat down with Chris Williams, Head of Community at Legora—formerly known as Leya. Founded in 2023, Legora has experienced rapid growth, evolving from a 10-person team to a global workforce of 60 within a year. The company has secured over $35 million in funding. Their product is now used by over 200 clients in more than 15 countries, including some of the world's most prestigious law firms. They have thousands of daily active users. ​My conversation with Chris sheds some light on the secret behind Legora's success. Legora isn't scaring clients into buying their product. They see their endeavor as a collaborative journey towards artificial general intelligence. They focus on what is actually possible now and nail these functionalities in such a way that anyone can use them. We discussed three main topics in the following order. 1. What is artificial general intelligence and when will we reach it? 2. What is Legora and how is it beneficial for legal professionals? 3. We end with important advice to legal professionals about AI adoption. It’s a conversation that not only explores the promise of AI in legal, but also offers grounded, actionable insight into how lawyers can start embracing this transformation—today. Hosted on Acast. See acast.com/privacy for more information.