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The modern business landscape is constantly evolving, presenting unprecedented challenges for leaders. The Built for Change podcast, hosted by journalist Elise Hu and technologist Josh Klein, explores these challenges and how leaders can adapt to thrive in this environment.
Through insightful conversations with industry thought leaders, the podcast explores innovative approaches to meeting customer needs, the relationship between employee well-being and company success, and the role of technology and sustainability in driving business transformation.
Whether you're a business leader seeking to stay ahead of the curve or simply interested in the latest developments in the world of business, Built for Change offers valuable insights and actionable advice. Subscribe to the podcast today and join the conversation on how to thrive in an ever-changing business landscape.
Through insightful conversations with industry thought leaders, the podcast explores innovative approaches to meeting customer needs, the relationship between employee well-being and company success, and the role of technology and sustainability in driving business transformation.
Whether you're a business leader seeking to stay ahead of the curve or simply interested in the latest developments in the world of business, Built for Change offers valuable insights and actionable advice. Subscribe to the podcast today and join the conversation on how to thrive in an ever-changing business landscape.
39 Episodes
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Spatial computing is about to hit its stride. A medium is emerging that can create new value in the form of augmented and virtual realities, enabling the digital world to reflect what it means to be human and in a physical space. In this episode, we’ll explore how open source technology — developed in the entertainment industry — is helping enterprises build immersive new environments. And we’ll take a look at how new spatial technologies could have profound impacts on our everyday experiences. We’ll speak to Steve May, Chief Technology Officer at Pixar; Adam Burden, Global Innovation Lead at Accenture; and Kyle Rand, C.E.O. of Rendever.
With the rapid acceleration of innovation, many people are feeling that technology is happening to them rather than for them. In fact, according to Accenture research, 41% of frequent tech users say that technology has complicated their lives just as much as it has simplified it. Because of this, businesses should not hide from the oncoming tide of people seeking control over their relationship with technology. The best approach for many organizations is to become part of the solution. In this episode, our guests will be Joe Hollier, Co-Founder of Light (creators of the Light Phone); Katie Burke, Global Thought Leadership Lead for Accenture Song; and Kenneth Schlenker, Founder and C.E.O. of Opal.
In this episode, we delve into the evolving landscape of text-based generative AI and its widespread implications for businesses. With increasing attention being paid to how AI systems are trained and implemented, leaders must learn how to use AI technology responsibly and in ways that are beneficial to the world around us. We’ll explore ways businesses have attempted to address these questions, from staying ahead of the technology by “outsmarting” AI’s learning models to working with them in ways that are open and transparent for users, customers and employees. Our guests will be Alex Cui, Co-Founder of GPTZero; Arnab Chakraborty, Senior Managing Director, Responsible AI Lead at Accenture; and May Habib, CEO and Co-Founder of Writer.
The manufacturing centers of the future use every technology at their disposal, from automation to digital twin networks and proprietary cellular networks. Advances in technology will allow enterprises to predict and respond quickly to problems before they arise. In this episode, we’ll examine what a resilient supply chain looks like — and discuss the new technologies that can help create manufacturing processes that remain stable amidst disruption. We’ll speak to Eric Green, VP of User Experience at Dassault Systèmes; Sef Tuma, Global Engineering and Manufacturing Lead at Accenture; and Manish Bhatia, Executive VP of Global Operations at Micron Technology.
We are in the midst of an era defined by constant change. Many organizations are rising to the challenge, transforming faster than ever and embracing new technologies. But research shows that some companies are truly leading the way, embracing a strategy that Accenture calls Total Enterprise Reinvention. So what does it mean to be a Reinventor? In this episode, our host Josh Klein leads a roundtable discussion with Jack Azagury, Group Chief Executive, and Penelope Prett, former Chief Information, Data and Analytics Officer and now lead for the Workday Business Group at Accenture. We’ll also speak with David Puente, Global Head of Client Solutions at BBVA.
1Recent breakthroughs in quantum computing show that the technology is on the verge of fulfilling its vast potential, creating a wave of opportunity for businesses. Leaders who understand the capabilities of quantum computing will be better positioned for the long term — and will be able to capitalize as the technology continues to mature. In this episode, we’ll speak to Celia Merzbacher, Executive Director of the Quantum Economic Development Consortium (QED-C); Carl Dukatz, Next Gen Compute Lead at Accenture; and Rebecca Krauthamer, Chief Product Officer at QuSecure.
For most of the 20th century, the role of CFO didn’t exist. But the economic turmoil of the 1970s prompted big changes and highlighted the need for more stable financial leadership in most organizations. The role has evolved over the years, with the responsibilities becoming broader and more strategic. These days, the modern CFO is often at the helm for critical decisions within their organization, driving change and taking responsibility for vast amounts of data. In this episode, we’ll speak to Itay Goldstein, Professor of Finance at the Wharton School of Business at the University of Pennsylvania; Jason Dess, Global Lead of CFO and Enterprise Value at Accenture; and Alice Globus, CFO of Nanotronics.
According to the Bureau of Labor Statistics, a fourth of the American workforce will be over the age of 55 by 2024. At the same time, technology is changing at such a rapid pace that skill gaps and talent shortages are emerging at every level. To help close those gaps, business leaders should invest in a talent pool that is often overlooked: our aging workforce. And yet, Accenture research shows that only 23% of workers feel that their workplace provides them with a learning environment that promotes skill development. In this episode, we’ll explore why the onus is on business leaders to offer better opportunities for skilling — and speak to a former teacher who made a successful transition into a tech career. Our guests will be Michele Richmond, Software Engineer Associate at Accenture Federal Services; Allison Horn, Global Talent Lead at Accenture; and Aaron Skonnard, Co-Founder and C.E.O. at Pluralsight.
Many organizations are collecting large amounts of data just by going about their everyday business. All this data can provide insight into broader industry trends, consumer habits, market shifts and much more. That’s why businesses need to shift their mindsets toward responsibly embracing transparency, to enhance customer relationships—and to secure new ones. The bottom line? Companies can seize the moment and find ways to take advantage of the changing data ecosystem, or resist them and miss big opportunities. In this episode, we’ll speak with Nick Smith-George, Senior Director of Growth Strategy and Revenue Operations at StreetEasy; Karthik Narain, Lead of Accenture Cloud First and Data & AI; and Carolyn Jameson, Chief Trust Officer at Trustpilot.
Progress in science and technology go hand in hand — their relationship is a bidirectional feedback loop. Advancements in one direction can accelerate innovation in the other. Today, as new discoveries are being made in areas such as space exploration, artificial intelligence and life sciences, it’s critical for organizations to take strategic advantage of these developments to transform their industries. In this episode, we’ll explore the nascent fields of space data and synthetic biology, and identify key strategies for enterprises looking to benefit from the science-tech feedback loop. We’ll hear from Jason Kelly, Co-Founder and C.E.O. of Ginkgo Bioworks; Marc Carrel-Billiard, Global Senior Managing Director at Accenture R&D Labs; and Rafel Jorda Siquier, Founder and C.E.O. of Open Cosmos.
A.I.-enabled creative technology is evolving at an astonishing speed and becoming increasingly accessible to all. Chatbots, image processors and music generators are changing the way humans create, but they are also raising concerns around ethics, authorship and intellectual property. As a result, companies must stay ahead of this trend to avoid missing out on a wave of innovation. In this episode, we’ll learn how two A.I.-based companies have reimagined music and design. We’ll also hear from an Accenture thought leader on how A.I. can enable new ways of working for teams. This episode features Oleg Stavitsky, C.E.O. and Co-Founder of Endel; Nick Law, Global Lead for Design and Creative Tech at Accenture Song; and Joseph Reisinger, C.E.O. and Co-Founder of Facet.
How can businesses free up more time for their employees, reduce effort spent struggling with multiple applications and foster meaningful collaboration between teams? The key is interoperability. Accenture research shows that companies that achieve high interoperability grow revenue 6x faster than their more disconnected peers. So, in this episode we explore how the ability to quickly adapt to new circumstances, adopt new technologies and otherwise remain nimble allows companies to thrive. We’ll speak to Michelle Green, V.P. of Business Technology for Strategy, Transformation and Governance at Discover Financial Services, and Emma McGuigan, Global Lead for Enterprise and Industry Technologies at Accenture.
In an unstable world, communities of belonging are more important than ever. That’s why people are using technology to build new digital identities. The question is: Will brands find success online by treating people as customers, or as part of the brand? In this episode, we explore why companies should take a community-first approach to things like content, experiences, data and identity. We’ll speak with Tom Verrilli, Chief Product Officer at Twitch, an interactive livestreaming platform; Katie Burke, Global Thought Leadership Lead at Accenture Song; and Karyl Fowler, C.E.O. and Co-Founder of Transmute, a company empowering enterprises across industries with authentic data and traceable insights.
The energy industry is undergoing a huge transformation. Sustainability goals and the demand for a cleaner energy system are driving new investment across the entire sector. But recently, global challenges such as the pandemic, inflation and the war in Ukraine have shown that the need for secure energy resources also demands immediate attention. In this episode, we’ll explore how the global economy’s energy future depends on a balanced approach to both security and sustainability. We’ll speak to Ory Zik, C.E.O of Qnergy; Muqsit Ashraf, Chief Executive of Accenture Strategy; and Luis Cabra, Managing Director of Energy Transition Technology, Institutional Affairs and Deputy C.E.O. at Repsol.
Over the past several years, disruption has been the norm in the travel industry. But in 2022, customer demand for vacations, air travel and other forms of hospitality climbed back toward pre pandemic levels. In this episode, we’ll explore how the demands of the modern traveler are shifting – and how companies can reward their customers with new experiences, better service and seamless operations. We’ll speak to Claire Bennett, Global Chief Customer Officer at IHG Hotels and Resorts; Emily Weiss, Global Travel Industry Lead at Accenture; and Steven Zaat, Chief Financial Officer at Air France-KLM.
Soccer is the most popular sport in the world and a multibillion-dollar commercial industry. But as recently as the 2000s, most professional soccer teams did not prioritize — or even consider — data and analytics when making critical business and personnel decisions. That’s not the case anymore. The demand for accurate data, predictive analytics and A.I. in the world of soccer has exploded on both the business and sporting sides. And that growth is thanks, in part, to a popular video game. In this episode, we’ll speak to Miles Jacobson, Studio Director at Sports Interactive; Andy Hickl, Global Lead for Advanced A.I. at Accenture; and Dee Kundra, Managing Director (Americas) at F.C. Bayern Munich.
Between inflation, upheaval from the pandemic, climate change and other forces out of our control, it can sometimes feel as if we’re navigating a world that’s turned upside down. So, it’s no surprise that our purchasing decisions don’t always look orderly and consistent. Accenture research has shown that while most customers want to shop in a way that matches their values — like sustainability and social responsibility — they are also dealing with practical realities, which can lead to contradictory decisions. In this episode, we’ll discuss how a shift from a customer-centric approach to a life-centric approach can offer a path forward for businesses. Our guests this week are Anthony Marino, President at thredUP, and Baiju Shah, Chief Strategist at Accenture Song.
According to Accenture research, only 12 percent of companies are applying Artificial Intelligence-related capabilities in the right combination to achieve high performance. Organizations that have achieved success – and reached A.I. maturity – have mastered a set of data and A.I.-related skills, applying them across strategy, processes and people. In this episode, we’ll speak with Katica Roy, C.E.O. and Founder of Pipeline; Sanjeev Vohra, Global Lead of Applied Intelligence Business at Accenture; and William Ruh, C.E.O. at Lendlease Digital.
As the boundaries of the virtual world continue to shift, how can organizations work together to design a metaverse that’s enriching and welcoming for all? New technology has the potential to reshape how businesses interact with the world, but it’s time for leaders to commit to a responsible metaverse – one that’s built on the core principles of ethics, safety and inclusivity. In this episode, we’ll speak with Jessica Lindl, Vice President of Social Impact at Unity Technologies; Denise Zheng, Global Lead for Responsible Metaverse at Accenture; and Eli Sugarman, Fellow at Schmidt Futures.
Even before the pandemic, many organizations struggled to foster strong and innovative working connections among their employees. And now – with technological, organizational and societal changes piling up – the pressure is on business leaders to listen to their employees and explore entirely new ways of working. In this episode, we’ll speak with Dominic Price, Work Futurist at Atlassian; Christie Smith, Global Lead, Talent and Organization/Human Potential at Accenture; and Sean Hinton, Founder and C.E.O. of SkyHive Technologies.
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