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Grow your business with Business Essentials – a leading business audio program. For 32 years, Business Essentials has delivered succinct, practical and timely advice and tips to thousands of business operators. We interview leading experts on topics including sales and marketing, leadership, technology, HR issues, business success stories, and up-to-date tax and legal issues.
50 Episodes
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It's the age-old question in business – how do you inspire others in your team and organisation? Graham Andrewartha of consultancy firm, McPhee Andrewartha returns to Business in Focus with his thoughts on leadership versus management …and the importance of Emotional Intelligence when it comes to leading your team members.
Is your business taking advantage of the tools offered by mobile technology these days? We’ve come a long way very quickly with mobile devices. Smart phones, tablets and even watches provide online accessibility that wasn’t widely available just 10 years ago. They’re increasingly making life for the consumer easier, but what about the benefits to business? Nicolette Maury, Managing Director of Intuit Australia, details some of the tools businesses can access on-the-go to save themselves time and money.
Focus less on the products and services you offer, and more on the way they make your customers feel.
So says Michael Solomon, author of 'Consumer Behaviour: Buying, Having and Being'. He explains, with examples, how it’s important to put yourself in the shoes of your customers to gain a thorough understanding of what they really want from you. He also sheds light on how traditional consumer behaviour is shifting from owning to borrowing, and the blurring of online and real-world consumption.
What steps are needed to be a great leader and can anyone become one? Ricky Nowak has spent much of her career pondering those questions and has some practical solutions on the subject of leadership. She details her thoughts in her book 'How to make good people great leaders …and reap the rewards'. She outlines what she calls the three Rs of leadership, involving great relationships, resilience and respect.
With the silly season well and truly behind us, now’s the time to start shifting the sales stick into top gear. To help do that, we hear from Bernadette McClelland of Sales Leaders Global, who brings insights from her many years of selling expertise. She takes a wide-angle lens to sales and uncovers what makes a great sales person; and she provides practical tips on how to boost sales and growth for the year ahead.
It’s a challenge to keep ahead of digital disruption and rapid change. As business clients look for more from their accountants, how equipped are you to offer services to best suit their needs? Nicolette Maury, Managing Director of Intuit Australia, has 5 steps on how a practice can position itself as forward-thinking.
January is always a good to time to stop, reassess and take stock on the future of your business and your life. John Di Natale of Equi Wealth has provided some pearls of advice to Business Essentials over the years and what better way to start 2017 than with some of his clear and concise tips on focusing on the future? He helps us avoid the distractions that drag us away from the important things which help us grow.
Are banking attitudes towards small business lending slowly shifting? Well just maybe.
For small business there’s hope, says theBankDoctor's Neil Slonim, as banks start to recognise opportunities presented by the SME market. Neil offers his valuable insights into the banking sector and the alternatives open to you if you can’t get what you want from your current bank.
If you haven’t started planning yet, now’s the time. That’s according to Kerry Boulton, CEO of The Exit Strategy, and author of ‘Million Dollar Pay Day – How To Get Rich And Get Out…Creating The Perfect Exit Strategy and Life After Business’. Kerry has walked the walk when it comes to selling a business – she sold Freight Management International 20 years ago – and she has valuable lessons from that experience.
Want to make clearer decisions and achieve greater success in your execution and planning? Try following the principles of ‘flawless execution’ (Flex) championed by Christian Boucousis in his book “On Time, On Target: how teams and companies can cut through complexity and get things done – the fighter pilot way”. Christian is CEO of Afterburner, a team of former fighter pilots who help organisations and sports teams succeed by incorporating Flex methodology.
‘Climbing mountains’ and ‘reaching the summit’ are more than just business clichés. For alpinist, Patrick Hollingworth, there are serious lessons to be had from mountain climbing. He’s written a book on it: ‘The Light and Fast Organisation – a new way of dealing with uncertainty’. Just as mountain conditions can change, the business environment can too; business leaders need to know how to adapt quickly. Being nimble is key to navigating our unpredictable business landscape.
A lot of stigma is still attached to those who suffer from mental health issues, which undermines much needed support from their places of work. Graham Andrewartha of consulting firm McPhee Andrewartha explains what managers in business can do to ensure a team member’s mental illness is recognised and supported for the benefit of that individual and the rest of the team.
One of the biggest costs to business is conflict between team members. Not only is it painful for those directly involved, but it takes up far too much of a manager’s time and energy dealing with the problems. Rho Sandberg of CLE Consulting Australia explains what businesses can do to prevent conflict arising in the first place and how to handle it when it does happen.
We all like to think we know what our clients really want from us, but do we really? Author and consultant James Evangelidis, from What Do Clients Really Want, says many subject matter experts in the accounting and financial planning fields assume to know what clients want, without actually asking them directly. James shares his unique insights into the dynamics of the client/adviser relationship.
Trust plays an integral role in the client-advisor relationship. It's also difficult to earn, but very easy to lose. In a world jam-packed with professionals who share similar levels of experience and technical knowhow, trust is the principal differentiator that can set one accountant apart from another. Consultant and author James Evangelidis of 'What Do Clients Really Want?', explains.
Soft skills are not given the same prominence as technical skills, but they could be the difference between a successful and not-so-successful practice. You can't get a degree in soft skills but there are strategies you can use to communicate effectively. Author and speaker, James Evangelidis, explains how we can develop soft skills to build rapport with clients.
Don’t be left on the scrap heap — embrace the digital revolution! So insists Simon Waller, trainer, speaker and author of ‘Analogosaurus: Avoiding Extinction in a World of Digital Business’. He says it’s much easier for Gen Y and Millennials to embrace digital technology as they’ve grown up with it. But for the generations who haven’t, it’s becoming clear that they need to adapt and adapt quickly. Simon Waller says it’s about a change of mindset: it’s much better to see the opportunities which digital technology can bring to a business than view such technology as a problem to overcome.
Adam Centorrino’s love affair with gadgets and circuitry started at a very young age. In fact, Adam was already building IT networks while still in primary school. So it was no surprise he would eventually found his own IT company. What is surprising is just how rapid the growth of Centorrino Technologies has been since it started just nine years ago. Adam explains that it comes down to systems, care of his staff and top-notch customer service.
Disputes among shareholders in a business occur much too often. As much as we hope it doesn’t happen to you, we’ve asked shareholder dispute expert Grant Guenther of law firm Macpherson Kelley to highlight the options available to you if you’re facing a relationship breakdown in your business and are looking for ways to sort out the subsequent mess.
The mass retirement of baby boomers has left many businesses underprepared.
To deal with the challenge of succession management, businesses need to start planning and implementing strategies now. Graham Andrewartha from consultancy firm McPhee Andrewartha explains how to create a culture that will counter the risks of succession in your organisation.
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