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Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses.
Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name.
Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts.
Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success.
Business Essentials
www.bedaily.com.au
Business Essentials is produced by SoundCartel
+61 3 9882 8333
1304 Episodes
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Are you the type of person who clings to stability while the world around you changes? Then you might be taking a huge risk for your business. Workplace expert Michelle Gibbings argues that calculated, strategic risk-taking is now essential for organisational resilience. Michelle explains why doing nothing can be the riskiest move of all and offers practical advice for business owners on building a culture that supports wise, deliberate experimentation - without tipping into recklessness. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
How emotionally intelligent are you and your workplace? Are you being held back by toxic or unproductive relationships? Emotional Intelligence Specialist Amy Jacobson says hers is a skill anyone can learn, and that it can transform businesses. Amy outlines five practical steps to build an emotionally intelligent workplace, from self-awareness and emotional accountability to empathy, communication and decisive action. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important, but it should be balanced and sustainable for the business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
As artificial intelligence adoption accelerates, a new divide is emerging between owners and employees embracing the technology, and those being left behind. Andrew Phillips, Vice President of Freshworks Australia, a company delivering AI software for customer and IT services, explains why it’s now time for small and medium business leaders to become AI-literate. He explains how some simple, accessible tools can improve productivity, reduce costs, and future-proof teams. From repetitive tasks to customer service, Andrew describes some practical ways to integrate AI into your business and bring your workforce along for the ride. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Who wouldn’t like to double their business? Well, according to Melissa Browne, Founder of Mel Browne Money, it might sound like a fantasy but it’s entirely possible if you focus on profit, not just sales. Melissa shares practical tactics to increase profitability, from improving customer retention and average spend to streamlining costs and finding quick wins that make a big impact. She explains why too many business owners overlook the data that really matters, and how small tweaks can lead to exponential growth. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Most of us at some stage will suffer from imposter syndrome – that feeling of fraud -like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and purpose in your work again’. Charlotte says that creating a brag file of past successes and considering the worst-case scenario, can help combat imposter syndrome. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Brands are increasingly being copied by "dupes", and while consumers may enjoy cheaper alternatives, the impact on business owners can be devastating. But the Director of Strategy and Creative Lead at Kommunal, Rod Curtis, says businesses can stay ahead by doubling down on quality, innovation and authenticity to protect their brand and thrive in a competitive market. He also explains how smart marketing, strong customer relationships, and memorable experiences can help genuine brands stand out and keep loyal customers coming back. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important to align with our evolving values and integrate ambition into meaning. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
The rise of artificial intelligence promises great new advantages for SMEs, but AI also brings major security risks. The Managing Director of Cyber Matters, Saaim Khan, says confidentiality and integrity are critical concerns when using AI tools. He says businesses need to be cautious about sharing sensitive information and he outlines practical steps to protect businesses including setting clear policies and guidelines for acceptable AI within firms. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
How many of your employees are using AI without your knowledge? As generative AI tools like ChatGPT start to become ubiquitous in the workplace, many employees are quietly using them to boost productivity, secure promotions, and even enjoy their work more. Andrew Phillips is Vice President of Freshworks, a company delivering AI powered software for customer and IT services, and he explains why ignoring AI is no longer a viable business strategy, and how SMEs must quickly adapt or risk falling behind. He also shares surprising insights from a recent survey on how workers are using AI to handle mundane tasks, freeing up time for creative thinking, problem-solving, and learning new skills. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Great coaches – like great leaders – are able to support teams and individuals, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Would you like your workers to come back to the office? Many businesses are still grappling with how to bring employees back to the workplace, and whether they should be worried at all. Marnie Brokenshire, Founder of Uncapped Potential, outlines some practical strategies to make the workplace irresistible. She explains how patience, strong leadership skills, and creating a sense of belonging can inspire engagement, outlining ways to not only win back employees, but make them excited about it. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
How well does your website perform in search engine results? If it’s not at least on page one, you need to understand how Google’s algorithm is prioritising quality content over quantity, and build that into your SEO. That’s according to Sagar Sathi, Founder and CEO of digital marketing agency Xugar. The credibility of the author are also important factors in determining search rankings, strengthening your SEO and overall marketing strategy, which has the capacity to provide a long-term return on investment. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
There are four enemies of team performance, according to Organisational Psychologist Stephanie Bown. Poor performance can often stem from traps like focusing on the wrong problem, locking into unproductive debates, relying too heavily on leadership for answers, and falling into blame. Stephanie explains how small business owners and managers can spot and avoid these common pitfalls to unlock the potential of their teams. She also shares practical strategies to foster better collaboration, encourage diverse thinking, and build a culture of shared accountability. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Conforming to compliance requirements can seem overwhelming, but did you know you can use some of the tools you already have to simplify things? Saaim Khan, Managing Director of Cyber Matters, explains how to simplify and streamline your approach to digital security and regulatory frameworks. He suggests a “measure twice, cut once” mindset can help you meet multiple standards with a single, well-executed effort. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they’re outright hostile. Well, they could demonstrate one of four main communication styles: aggressive, passive, passive-aggressive or assertive. Communications specialist Leah Mether unpacks each style and how you can adapt to better connect with your team. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
These days a lot of companies promote their values through their branding, but do they really understand the meaning of being genuinely purpose-driven? Rod Curtis is Director, Strategy and Creative Lead at Kommunal, Brand Strategy Architects, and he says purpose-driven branding matters more than ever. He explains how a clear and compelling purpose not only attracts customers, talent, and investors, but also strengthens your brand against competition in a world of copycat products and greenwashing. He shares practical ways to define your brand’s purpose and how to make it both visible and credible. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
How are you doing with sales? Do you have a winning sales strategy or approach? If not and you’re struggling to close, you might need a different pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. The ‘Punch Perfect Pitch’ starts with a "punch" or "bang" – an impactful opening that grabs the audience's attention. Because it’s important to understand the client's pain points and demonstrate how your product or service can address their most urgent problems. References: Download Glenn’s Punch Perfect Pitch guide:https://glennpoulos.com/ Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Entrepreneur Rebecca Klodinski may have founded an internationally recognised swimwear brand, but now she’s branching out from bikinis to bling. Rebecca grew Frankie Swimwear — now rebranded as IIXIIST — from a student side hustle into one of Australia’s first Instagram-born fashion labels. She explains how and why her business instincts have now taken a new turn into the booming world of lab-grown diamonds. She recounts how smart branding, timing, and a hands-on approach helped her ride two waves of success, from packing orders in her bedroom to running two thriving companies. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
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Effective customer communication is essential for businesses to thrive, and a few key tips can make all the difference. Always listen actively and respond promptly to customer inquiries. Personalize your interactions to build rapport and trust. You need to follow this https://shaw-cable.pissedconsumer.com/customer-service.html and learn tips for Telecommunications. For instance, if a customer has issues with their Shaw Home Internet, address their concerns with empathy and provide clear, actionable solutions. Utilizing multiple communication channels, such as phone, email, and social media, ensures accessibility and convenience. Lastly, gather feedback to continually improve your communication strategies and customer satisfaction.