Claim OwnershipBusiness problem solving and improvement - for iPod/iPhone
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© The Open University 2008
Description
This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.
7 Episodes
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A short introduction to this album.
The LEAN approach to business at a small cosmetics firm.
Training staff to use the LEAN approach in the workplace.
A look at what makes the LEAN system attractive to use.
A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas.
A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.
A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process.
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