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CX RIOT RADIO
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CX RIOT RADIO

Author: David Powers

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CX Riot Radio covers customer experience, employee experience, and call centers in the trades, plus AI, technology, and the algorithmic dystopia creeping into your workday. Hosted by Dave Powers, with Suz delivering station announcements and corporate satire. Real conversations, useful fixes, and loud opinions about broken systems.

A suz.exe production. Broadcasting from outside the script.
300 Episodes
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Here's the LinkTree: https://linktr.ee/caffcx
In this episode of CX Riot Radio, Dave and Suz show you what to cut before you cut staff; duplicate work, bad meetings, tool sprawl, rework, useless reports, and broken processes.Learn how to use AI voice agents, auto-responders, and automated dispatch the right way, without destroying morale, booking rates, or customer trust.Stop hiding costs in a smaller team.Cut waste first. Lead smarter.If you run a plumbing, HVAC, or electrical company and you’re under pressure to reduce labor costs, this one is for you.Here's the LinkTree: https://linktr.ee/caffcx
Does CX need to be regulated by Big Brother or Daddy Government?I go through this article https://ryanadvisory.com/ballot-box/ by the Ryan Strategic Advisory and find out.The simple answer is: you first Big Daddy Government, you first.If it didn't take me a day and a half to reach someone at LITERALLY ANY GOVERNMENT SERVICE I would take this kind of overstep a little bit more seriously.Linktree: https://linktr.ee/caffcx
Scripting Sins

Scripting Sins

2026-04-2912:03

You know what people hate more than reading verbatim scripts?Listening to people reading verbatim scripts.Stop it.Here's how. Here's the LinkTree: https://linktr.ee/caffcx
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