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© David Powers
Description
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
281 Episodes
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Focus. Mindset. Clarity. Action. These are the things that will catapult you to excellence. Create systems and checklists WITHOUT being too rigid, and execute with the end result in mind.
Welcome to Season 3 of CX Riot Radio.
Merch: https://cx-riot-radio.printify.me/products
Books: https://caffcx.blogspot.com/p/cx-riot-radio-books.html
We go over this article:
https://www.forrester.com/blogs/cancel-the-cost-center-culture-in-customer-service/
No... it's not confirmation bias. Why would you say that?
Here's the Caffeinated CX Linktree: https://linktr.ee/caffcx
The one simple equation that will elevate your company to new heights
The Caffeinated CX Linktree: https://linktr.ee/caffcx
What are the four major skills you should be developing as a CSR?
Hiring managers, what are the four skills you want to look out for when hiring CSRs?
Listen to the episode to find out..
Blog: https://caffcx.blogspot.com/
Twitter: https://twitter.com/caffeinatedcx
LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Just a rant.
caffcx.blogspot.com
You know who likes Chatbots?
Chatbot designers.
Periodt, as the kids say.
caffcx.blogspot.com
See the title.
caffcx.blogspot.com
Why do we only spend only one week a year appreciating the hard working people in Customer Service?
Why do we call Contact Centers cost centers?
Why don't we celebrate CX all year long?
Let's do that.
caffcx.blogspot.com (I'm cheap)
Happy Day 5 of Customer Service Week!!!
caffcx.blogspot.com
For Customer Service Week, I sat down with John Akhoian, the CEO of Rooter Hero Plumbing and picked his brain about CX, EX, and customer-centricity.
(Full Disclosure: I work for Rooter Hero Plumbing)
caffcx@blogspot.com
rooterhero.com
On the 4th Day of Customer Service Week, my true love gave to me..... help!
Day 3 of Customer Service Week
caffcx.blogspot.com
For a sustained and transformative CX/EX transformation, there needs to be a culture revolution.
caffcx.blogspot.com
Happy Customer Service Week! Here's Episode 2: The Power of OTTER
caffcx.blogspot.com
Welcome to Customer Service Week! Here's episode 1, Nerdy CX Stats!
caffcx.blogspot.com
Today we talk about the importance of keeping CX simple.
Blog: https://caffcx.blogspot.com/
Hey! Welcome to the first episode of Caffeinated CX! Your go to for highly caffeinated CX tips, tactics, and strategies. Built for Contact Center Agents, Team Leads, Supervisors, and Managers/Directors. Let's start a CX Rebellion.
Follow me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Follow the Blog: https://caffcx.blogspot.com/
The Future is here... it's just not evenly distributed.Here's the LinkTree: https://linktr.ee/caffcx
Everything feels gray, cheap, and mass-produced: from homes and products to branding and fashion. In this episode, we break down why modern life looks uglier, how cost-cutting and “efficiency culture” killed personality, and why soulless automation (IVRs, bots, dead customer service) is making it worse.Here's the LinkTree: https://linktr.ee/caffcx
The bag ripped. The straw dissolved. The cashier got yelled at.This isn’t about politics it’s about customer experience under constraint.Paper bags, PAGA, product bans, and why businesses pay for rules they didn’t write.Here's the LinkTree: https://linktr.ee/caffcx
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