CX Unplugged
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© The Customer Show Team
Description
Join Host Mary Anne Ghobrial as she interviews some of the leading minds in customer experience and unearths rich stories of business leaders shifting the conversation of CX. Unlock the tips and tricks to ignite all things customer within your own organisation.
About: CX Unplugged was made in collaboration with The Customer Show, which is Australia’s biggest gathering across the CX ecosystem. For more info visit www.thecustomershow.com.au
Visit www.customershow.com.au for more info!
About: CX Unplugged was made in collaboration with The Customer Show, which is Australia’s biggest gathering across the CX ecosystem. For more info visit www.thecustomershow.com.au
Visit www.customershow.com.au for more info!
9 Episodes
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We sit down with Diane Magers, the Founder of Experience Catalysts, to discuss the importance of Experience Management in businesses today, and why CX needs to be part of your overall operations.
We sat down with Matthew Bond from 3arc by DBM to talk through the challenges in marketing, the metaverse and why it's always important to understand where your customers are before revamping your channel strategy.
Mary Anne Ghobrial sits down with NASA's Senior UX Researcher Krys Blackwood to talk space, rocket science, UX and so much more
Host Mary Anne Ghobrial sits down with the Head of Marketing Insights and Customer Research from record-breaking company Zappos, Alex Genov, to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.
In our Season 2 launch, we sat down with Leigh Barnes, the Chief Customer Officer of Intrepid Travel, to chat about everything from becoming a more sustainable company, marketing your brand authentically, to avoiding the perils of impact-washing.
Don't forget to sign up to The Customer Show to meet Leigh in person between 3-4 May 2023 at the Melbourne Convention Centre. www.thecustomershow.com.au
We sit down with with David Blakers, Managing Director of InMoment, to discuss the future of customer experience – and the challenges involved in building a full-fledged business case to drive additional investments in CX.
Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
We sit down with Booth Fellers, General Manager of APAC Khoros, to discuss their recent acquisition of Topbox earlier in the year, as well as the challenges CX leaders have faced in collecting and understanding their data to drive digital CX advancements.
Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
Join Jean-Luc Ambrosi from TelstraSuper, as he delves into how TelstraSuper is creating incredible personalised experiences for their customers through different channels.
Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
Quinn Chow joins us to discuss the role Aurecon is playing in creating personalised customer experience through a Design Thinking methodology and a shift in company mindset.
Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
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