Call Center Boss

I share the tips and techniques that have worked for myself and my team for years.

Acknowledge the issues

Acknowledge the issues with your prospect

10-24
01:33

People purchase experiences

Read the picture so that your client can envision the result of the outcome. The features are a means to the end result, which is the only thing your client cares about.

07-11
01:52

You should be improving weekly

If you are not seeing this improvement, it is time to look internally. Are you truly working as hard as possible? Are you working as hard as you did last month?

07-10
01:55

Qualify BEFORE you pitch

Make sure that your qualifying your prospect before you begin your sales presentation.

07-10
01:53

Do you get stuck in call?

A couple of phrase to get you unstuck

07-08
01:06

How to regain control

Transitional phrase to regain control of your call

07-06
00:52

Don't let your calls drift

Stay on point!

07-06
01:13

Phrase questions properly

For his questions properly so that your prospect is compelled to answer.

07-04
01:48

How to show empathy on a call

How to show empathy on a call call and why it is important

07-03
01:50

How to ask for sensitive info

I offer a real world tip that is simple and really works. Give it a try!

07-03
01:34

Objection: "Call me back."

I show you how to deal with one of the most common pushbacks then we all deal with on a daily basis.

07-02
00:51

Winners win and losers lose. Which one are you?

Quick rant regarding those that make excuses

07-02
01:01

I already have a supplier

"I already have a supplier for that"

07-02
01:25

Recommend Channels