Churn It Up: Customer Success Podcast
Author: Aly MahanSubscribed: 57Played: 262
We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success.
This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone.
The aim is to inspire and educate, giving you actionable advice and the help you need to succeed. All CS, no BS.
#10: Why your customer health scores are not working with Irit Eizips, CSM Practice
#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
#8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar
#7: How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar
#6: Using Video in Customer Success with Amaan Nathoo, Bonjoro
#5: Customer Onboarding with Ola Puchta and Susan Ostojska, Growbots
#4: Customer Success Metrics with Ingmar Zahorsky, ChartMogul
#3 From Founding CSM to One of Many with Srajan Bhagat at Sauce Labs
#2: How Hotjar manages Customer Success with Christian Nussbaumer
#1: How to manage support content with Kimberley Porter, Huddle