Cisco Podcast Network

We’re LIVE with the latest episode of "Cisco SE Talks": AI Services delivered by Cisco and Presidio. Joining me on this episode, we’re thrilled to bring in Michael Byrne (VP, Solution Strategy), Aaron Kierpaul (SE and AI Champion, Presidio) and Gilbert Rivera (Solutions Architect Manager, Presidio) as we break down the powerful Cisco + Presidio partnership and share proven strategies for overcoming the early challenges of AI adoption. As part of the episode, we talk through where customers are beginning their AI journey, addressing common pain points, and what it takes to drive real results with AI with security top of mind. Watch the episode on Cisco's YouTube Channel: https://www.youtube.com/watch?v=PsvlXxdnVZA

We're rewinding to where it all began - the bold conversations that sparked a movement. 💫 This "Best Of…" edition revisits the insights and collaboration that built the foundation for Cisco's partner transformation and the launch of the Cisco 360 Partner Program. Featuring Elisabeth DeDobbeleer, Rhonda Henley, Jason Gallo, Sharon Price, and Ken Seitz, this episode explores: 🌍 How co-design became the heartbeat of Cisco's partner evolution 💪 Why "fear less" is more than a motto - it's a mindset for change 🧭 How clarity and consistency fuel long-term growth ✨ Key Takeaways: 87% of VIP 46 SKUs carry into CPI at equal or higher payout levels Partners achieving Preferred status are locked for 18 months post-launch The Partner Value Index aligns what "good" looks like across security, networking, cloud, and AI Cisco 360 Partner Program empowers a thriving ecosystem where all partners can grow 🌐 Bold beginnings. Clear direction. Shared success. Let's make shift happen. 🔥

Backend-related outages were somewhat of a theme during the first half of 2025 and this trend seems to be continuing. In recent weeks, we’ve seen several service disruptions that appeared connected to backend issues, affecting organizations including a social media platform, an Australian bank, and a major airline. These incidents offer valuable insights into the typical characteristics of backend outages and strategies for spotting them. Tune in now to hear more about these events and the distinct anatomy of a backend outage. ——— CHAPTERS 00:00 Intro 01:01 About Backend Outages 04:18 Anthropic’s Claude Outage 08:44 Service Disruption 12:54 Alaska Airlines Outage 14:17 Commonwealth Bank Outage 15:42 Gong Service Disruption 17:25 Outage Trends: By the Numbers 19:43 Get in Touch ——— Explore Anthropic’s Claude outage and the Alaska Airlines outage further in the ThousandEyes platform (no login required): - Claude: https://acshghvfamioplwqigifrycvlsqesoxb.share.thousandeyes.com - Alaska Airlines: https://annocixygjjriicwjupcporbjqblgkym.share.thousandeyes.com/ For additional insights, check out the links below: - The Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit??utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep6_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Kat and Ian are BACK! To the US, to work, to 404. This episode starts with a quick (?) debrief on both of their travels - our hosts were having a delayed Euro Summer, if you will. Kat asks Ian if he won the Berlin marathon, and Ian inquires about Swiss weddings. If you were hoping for a bit more educational content, head to the very end where the two tease a discussion on events marketing, and as always, you can find all the Cisco knowledge you'd ever want right here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

What does it take to build durable growth in a $5.4 trillion tech market? 💡 In this episode, Jeff Edwards sits down with Gwendolyn Brantley, Cisco’s Director of Software & Service Sales for the Americas Partner Organization, to explore how AI, ecosystem partnerships, and premium services are reshaping the way customers buy, consume, and renew technology. 🎙️ Key takeaways: • How AI and complexity are redefining customer expectations • Why “meeting customers where they are” demands an ecosystem mindset • The role of the Cisco 360 Partner Program in driving durable, recurring growth • Why adoption accountability and premium services create happier customers • Gwendolyn’s leadership superpower: The Connector 🕸️ If you lead teams, work with partners, or thrive on turning market shifts into opportunity—this one’s for you. 👉 Listen now and make shift happen.

The AI landscape is akin to the Wild West right now. There are so many solutions on the market, and it can be hard for SMBs to know which ones are secure and which can best support their internal systems. Many SMBs need an experienced guide that can navigate this rapidly evolving industry. I'm joined by Dustin Holub, Director of Solutions Architecture at Technology Group Solutions, a Cisco Partner. He helps us cut through the noise by dispelling common fears surrounding AI and providing practical tips that enable SMBs to maximize the benefits of the latest LLM technologies. Learn more about Cisco's solutions for SMBs: www.cisco.com/site/us/en/solutio…usiness/index.html Check our TGS’s offerings here: https://www.tgs-mtc.com/

Kat’s addicted to…work. Which begs the question of if you would go to work still if you win the lottery? We talk about what we would buy if we did, and then talk about Ian's wedding attire choices. If you’re here to learn about AI, we start that at about 4:53 in. We share our own personal use cases, best practices and tips – from meal prepping to learning new languages, AI has something for everyone (we just need it to be better at the things we don’t like). If you want to learn about the solutions powering AI for small and medium businesses, check them out here: https://www.cisco.com/site/us/en/solutions/artificial-intelligence/index.html?dtid=osscdc000283&linkclickid=srch

AB sits down with Snorre Kjesbu, SVP & GM of Employee Experience at Cisco, for a great conversation on a variety of topics such as the value of AI-powered collaboration in the workplace; unifying devices, spaces, and workflows to enhance employees’ day-to-day experience; and how Cisco is helping organizations prepare for the future with a platform that simplifies management, future-proofs investments, and unlocks intelligence everywhere work happens.

In this episode, Frederic Detienne, a Distinguished Cisco CX Engineer takes us through the evolution of cryptography in IT, the latest changes and challenges as well as the quantum problem and post-quantum cryptography.

Just as a detective must gather clues and consider all the evidence, ITOps teams investigating an outage must consider all available data points in context to understand where system failures likely occurred. Recent outages that impacted Starlink and Google Maps SDKs powerfully illustrated this point. Tune in to learn more about these incidents and also get an update on the September Red Sea cable cuts. ——— CHAPTERS 00:00 Intro 00:53 Starlink Outage 03:39 Google Maps Outage 06:50 Update: Red Sea Cable Cuts 13:26 Outage Trends: By the Numbers 14:34 Get in Touch ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We're back with another power-packed highlight reel of our favorite conversations. In this episode, Jeff revisits big shifts shaping the partner + customer ecosystem: 🦸 Managed Services as the #1 driver of profitability 💡 The Customer Value Journey redefining outcomes 🤖 AI in marketing-finding balance between machine + human touch 🚚 Distribution as a growth lever, not just "pick, pack, and ship" Cisco partners aren't just moving products-they're delivering business outcomes. This episode dives into how we scale that impact with managed offers, recurring revenue, and partner-led innovation. ⚡ Don't miss the insights from Andrew Wozniak, Leonard Thompson, Emma Carpenter, Stephen Tessitore, and John Brookbank. 🎧 Listen in, get inspired, and remember: Shift your mindset. Shift your strategy. Shift into action. Let's make shift happen!

Ian needs to vent - are we surprised? Welcome back to another episode of 404 Script Not Found where Kat and Ian provide recommendations for being a better colleague and, as always, encouragement around improving travel etiquette. The two are fired up and ready to give opinions, so sit back and enjoy. AND if you're more interested in how Cisco can help you minimize work icks, check it out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Bold Moves, Big Opportunities! AI isn’t just the future—it’s here, reshaping everything from networks to security to customer experience. In this special “Best-Of…” edition, we revisit the most powerful conversations with Cisco leaders who are redefining what’s possible. 💡 Highlights include: • The $43B network refresh opportunity (Rakesh Samtani) • Cutting through tool sprawl in security (Alison Stahl) • Why every customer is now a Cisco opportunity (Brett Harrison) • 2,142 zettabytes of AI-driven data on the horizon (Cassie Roach) From Cisco 360 Partner Program as the unifier to AI as the force multiplier, this episode is your playbook for navigating disruption, simplifying complexity, and delivering outcomes that stick. 👉 Shift your mindset. Shift your strategy. Let’s make shift happen.

Gain insights on the Red Sea subsea cable cuts; connectivity issues in China; and other recent service disruptions at Verizon, Google, and Mailchimp. ——— CHAPTERS 00:00 Intro 01:00 Red Sea Cable Cuts 05:35 Connectivity Issues in China 09:20 Verizon 10:46 Google 12:08 Mailchimp 13:05 Outage Trends: By the Numbers 15:07 Get in Touch ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

20,000 people. One huge transformation. Live from Cisco GSX in Las Vegas 🎰, Jeff Edwards sits down with Jose Van Dijk, who leads the EMEA Partner Organization, to talk about the Cisco 360 Partner Program and what this evolution means for partners navigating change. You’ll hear about: • 🔄 How partners across EMEA are adapting to Cisco 360 Partner Program • 💡 Why simplifying the program unlocks new opportunities for growth + profitability • 🤝 Building deeper, more strategic conversations with partners • 🌍 The power of trust, training, and transparency across diverse regions

Change is never easy… but it’s where the magic happens. In this special edition of Shift Happens, host Jeff Edwards sits down with Rhonda Henley live from Las Vegas at Cisco GSX 🎰 to unpack the evolution of Cisco the Cisco 360 Partner Program and what it means for partners, growth, and trust in times of transformation. You’ll hear about: • 🔄 Why change feels messy (aka “sausage-making”) but leads to big payoffs • 🤝 Building trust + transparency with partners through the Cisco 360 Partner Program • 🚀 How new leadership and bold moves are shaping the future of Cisco + its ecosystem

The APJC theater is on the rise 🌏. In this episode of Shift Happens, Jeff Edwards sits down with Kartika Prihadi at GSX to unpack how the Cisco 360 Partner Program is reshaping opportunities for partners across Asia Pacific. ✨ You’ll hear about: • 🤝 Co-designing the 360 Partner Program with partners, not for them • 💰 Profitability clinics + data-driven growth plays • 🚀 How APJC partners are leaning in and rising fast Bold moves, real talk, and a clear look at why the APJC theater is driving the future of the Cisco 360 Partner Program.

Welcome to Kat's New Hire Training! And if you yourself need a refresher on marketing and sales interlock, this is the episode for you. Kat and Ian start the show with a quick debate on the worst day of work in the calendar year...Kat's vote is the day after Labor Day, Ian argues for the day after the Super Bowl - drop your vote below. From there, class is in session, and Ian gives Kat a crash course on navigating relationships between marketing and sales before she starts her new role working closely with sales - ahh, the juxtaposition from her previous relationship with sales. AND if you're more interested in exactly what Cisco is selling, check it out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

In today’s episode of the Cisco Leadership Podcast, we sit down with Jason, a seasoned leader whose career spans technical, strategic, and executive roles. Jason shares his journey from humble beginnings to shaping teams, strategy, and culture at Cisco. Tune in to learn his unwritten rules of success, the CHII leadership principles (Courage, Honesty, Intellect, Intuition), and how to lead with purpose. Whether you’re growing in your career or leading teams, Jason’s insights are a masterclass in leadership. Thank you for listening!

We're thrilled to welcome Chris Pupillo (WWT VP of Engineering), Benita Mordi (WWT AI Strategist), and Joel Sprague (Cisco SE) to the Cisco SE Talks podcast. We cut through the noise to discuss customers' biggest questions about AI deployment, from strategy to security. Hear how our Cisco-WWT partnership is tackling the future and addressing our customers’ biggest AI pain points head-on!