Claim OwnershipClear Impact Podcast
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Description
As the manufacturing leader in the fenestration industry, we are bringing our expertise to you. Listen to learn more about windows and doors, the components, running a successful business, and other related topics.
197 Episodes
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How does one begin as a chemical engineer in Australia and become our Vice President of Operations for Florida? Chris shares a bit of his leadership journey - hard work, dedication, and working well with his teams to achieve results. We also learn about some of the improvements that have been happening in our South Florida Operations.
For reference, the MITER way of operations includes five quality pillars: Safety, Integrity, Creativity, Continuous Improvement, and Profitable Partnerships.
Shawn led 12 of us through the sales training event in Tacoma, and Benji, our VP, joined in as well. We spent time reflecting on the MITER acronym and how all of the letters connect to our work of MITER Brands University. This short conversation provides an inside peek at what the learning team is learning about!
People first is more than just a nice slogan; it's truly how MITER does business. Karen Watson popped in to say hello to her fellow colleagues, and shared a bit about her nearly 30 year career on the Milgard side. With territories in Western Canada, Alaska, Washington State, and Hawaii, there is never a dull moment for this industry pro.
Sales training events allow colleagues a chance to sharpen their skills and connect with each other. These three all work in the sales side for Western Window Systems, and our conversation reflects their energy and personalities. You'll hear why building relationships is a natural thing for them to do, and why customers appreciate connecting with them.
Sometimes our experiences elsewhere helps us see how wonderful our present circumstances are. Eric has spent time in large organizations, and he has been instrumental in getting our companies integrated. As an HR professional, Eric appreciates the "people-first" attitudes that prevail with MITER Brands leadership.
Customer service is a critical piece of any successful business, and great leaders come from the ground up. Jillian began 17 years ago on the manufacturing floor and now leads the teams taking care of customer and warranty services for the western side of MITER Brands. With the tremendous legacy to uphold, Jillian appreciates the opportunity to embrace new technologies that allow for improvements in the customer experience.
As the Operations Manager for Internal Supply, overseeing nearly 200 team members, Marc is a wealth of knowledge! He understands the process as someone who began 31 years ago on the production floor. He and his team are continually working to innovate and improve how we manufacture our extrusions in Tacoma. Like others, he is learning more about AI to expand our capabilities.
When people love what they do, it's been said they don't work a day of their life. After 22 years at MITER Brands, Tim enjoys working in his current role as Pricing Manager for Milgard. It provides a great opportunity for him to leverage his years of experience across various roles. Tim is also involved with the MITER Foundation and appreciating the teamwork involved in that effort.
Meeting colleagues on the other side of the country is such a fun thing to do! And then learning how their expertise supports the business. Jeremiah (a fellow Iowa native) shares about his various roles in the business over a 20+ year tenure. He now serves as VP of Marketing Operations. Joanie is working on a major puzzle, blending two different SalesForce platforms across our enterprise. She began as an intern and has grown tremendously in her career at MITER Brands, always focusing on what is possible.
What makes a company innovative? Is it the people, the products, or their process? Maybe it's a magical mix of all three. Kevin and Erik share a bit about their roles in researching and developing products for our Western brands (Milgard, Western Window Systems, and Anlin Windows & Doors). The collaboration between product marketing and engineering allows for growth of this market share and profitability.
Some folks just inspire others to greatness - and Dave Alexander is definitely one of those people. His enthusiasm for leading our Manufacturing Excellence Teams is evident - and a bit contagious! With the challenge of 20 manufacturing sites, and thousands of products manufactured daily, Dave remains humble while in the relentless pursuit of 100%. You'll learn about the attitude and mindset around the quality initiatives across all of the MITER Brands product portfolios.
Building relationships is an intentional component of our business, and the ETP trip allows for that very thing. Today we peek behind the curtain and chat about what goes into planning this trip, the criteria for going, and why we continue to provide this amazing trip for our partners. Brian and Katie share a bit about their experience and why it's so valuable to our customers, and to us.
Helping a non-profit organization AND taking a tropical vacation to Mexico? This combo was too good to pass up for Rick Cross with Paradigm, a MITER Brands vendor partner. When he attended a MITER Foundation event last year, and the ETP trip came up for bid, Rick raised his paddle. On the trip, he enjoyed networking with our teams and our customers, and his wife enjoyed some pool time. A win for them, and a win for the MITER Foundation.
Whenever you go on a trip, you’re sure to make memories. Imagine catching your first fish ever and it’s a 140lb Marlin! That’s what happened when Jesus Castro (and his wife) attended the ETP trip in Los Cabos this year. Jesus is the Senior Director of Operations for The Window Depot based in Tuscon. They have been a Milgard dealer since 2011 and have ten retail locations throughout the SW Region of the US.
With 14 locations throughout Pennsylvania, Lezzer Lumber has been in business since 1927. They began selling MI products in the late 70’s, originally purchasing screens to go with a competitor’s windows. As a third-generation business, K.C. grew up in it, and is now VP of Sales. Relationships with their customers are what their focus is, and what lends to their success, and ours.
Florida Windows and Doors is a Diamond Dealer for PGT with several locations in Florida. They work heavily with builder partners and contractors and focus on relationships with their customers. Kelli Bryan and her husband Kyle attended our ETP trip for the first time this year and appreciated the networking opportunities the trip offered. Her advice for someone trying to level up? She recommends taking advantage of the resources and opportunities offered to the MITER Brands customer base.
Our team, MITER Brands University, or MBU (formerly PGTI University), has a new name, and a new look! With an expanded scope of customer education for all of MITER Brands, we wanted a logo that would fit us. Today’s episode brings Nick Board and Annie Leung to discuss the story behind our new look and the process of its creation.
Interacting with customers at a training event is one of our favorite things! We had a quick conversation with Tyler Kramer from Weathermaster Building Products, Jamie Smith from Lighthouse Windows, and Ryan DiPaolo, who is their Territory Rep for MITER Brands. We chat about WHY it's important to continue learning and understanding the industry and our products.
There is so much to learn in this industry, whether you're brand new or well seasoned. We had the chance to talk with Kyle Bryan from Florida Windows & Doors, who brought a few people from his team. Being knowledgeable about the business is a key factor in success for this Diamond Dealer partner.
When our team shows up for a training event, we know it's going to be an amazing event. Our learners appreciate having the interaction with us - and each other. This episode brings a short conversation with Matt, Kyle and Scott from Neighborhood Windows and Doors, as well as a short conversation with our team.
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