Claim OwnershipCollision Coffee Talk
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© 2025 Collision Hub
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Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.
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It's a long episode be we have some exciting things to talk about! Understanding "Sticker Shock" in Collision Repair DRP's Are Bad Faith Toby Chess is BACK! Rules and Regulations for RTA Claim Volume Takes HUGE Dip Shops Cross The Line In Supplement Handling We're Going on the Road!
You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy!GM Website Revels Deeper Issues with Certification and Locator The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop 3M Gives Award To Employee For Innovation Tesla Admits Problem After NHSTA Opens Investigation Into Door Handles Have an Insurer and TPA Entered Into A Premeditated Subrogation Collection Strategy Against Collision Repair Shops What Does Calibration Successful Actually Mean
As Fall approaches, major developments continue in the Collision Repair Industry. Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles. Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.
It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00 Welcome 5:19 DRP Fails Post Repair Inspection… Shocker 22:02 EV Sales Are Dumping 24:26 Michael Jordan Sued For NASCAR Text Messages??? 25:37 OEs Stop ADAS Level 3 Production As Stocks Fall27:58 Tesla Fails To Report Accidents, NHSTA Opens Investigation 33:32 US Government Defines “Crash” 37:11 Ford Reports Most “engaged” Driver Assist Feature On Trips Less Than 20 min 40:37 Level 2 ADAS Regulation and Collision Repair 42:36 Bodyshops Sued For ADAS Issues. Requires Pre-Measure 55:09 Celette Builds Solution For Shop Liability and Pre-Measure 1:02:49 General Motors Deletes Dealerships From Certified Collision Website 1:04:37 Amazon and Hertz Partner To Sell Cars 1:08:16 Collision Hub Starts Fight Online Over Repair 1:17:07 The Legal Definition of Repair 1:23:10 Trust Yourself To Fail. It’s Time We Change What We Are Sold 1:27:26 FTC Sues AI Company For False Promises As Customers Lose $250,000 1:30:03 UK Wants Buttons Not Touchscreens For Cars To Get 5 Star Rating
Collision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry News• Collision Repair Industry Updates• Insurance Claims Explained• Mental Health in Collision Repair• Tesla Fire Incident Discussion• Direct Repair Programs (DRP) and Vehicle Safety Challenges• Consumer Education: Blending in Paint Repair• Bloomington Collision Center New Neighbor Announcement• SATA's 100th Anniversary Celebration• Fire Safety: More Than Just Tesla—Industry Highlights• Homeowners Association Issues Affecting Collision Professionals• Negative Equity Trends in Total Loss Claims• Progressive Insurance Reports 34% Net Profit for July• Market Conduct Studies and Rental Tracking Agreements (RTA)• Auto Parts Grading: The Pros and Cons of “A” Parts
It's no secret how we feel about legal issues and Bad Faith situations. You'll want to check out this interview and see how it effects collision repair. We're also going to talk about some of the comments left lately on past episodes.
Collision Coffee Talk: Are The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks Increase It’s true, we are the best at what we do, and this week’s Collision Coffee Talk says it all. We’ll dive into the Moody’s financial downgrade of Crash Champions from stable to Negative. What does that mean, not just Crash, but for every MSO or DRP dependent shop in the industry. What are the outlooks and potential consequences of reliance on Insurance Companies. Also in this episode: ADAS Testing Is Terrifying (Get Link to Whitepaper Below) OEM’s Are Demanding Repair Insights Insurance Companies Closing Files and Rejecting Supplements Ransomware Attacks Hit Recyclers Across The USA It’s Official, Body shops Do NOT Have A Staffing Problem
It was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things. The Absurdity of leaders in this industry Caliber Files For Intial IPO Is Journalism In Our Industry A Hoax? Tesla is hammered by a Jury in Florida and the DMV in California Are current pay models holding back the industry State Farm Allows Interns To Handle Auto Claims AI is officially for dummies, MIT releases a study. Yes AI makes you an idiot.
All jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles. No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them. But, how does that effect the way bodyshops approach collision repair, especially those that are Ford Certified Collision Centers? In other news, Association issues an apology and retraction, Math lessons from Mike Anderson and the Collision Hub team suffers a great loss.
The Just Jack Award(s) Introduced Progressive Makes Class Worthy Legal Error with DV Letter OEs Going After Their Own Dealers? They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision Replevin Cases Increasing On East Coast AI Lawsuits Increasing
Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems State Farm Doubles Down On Seatbelt Safety Inspections As Included Progressive Adjuster Defines A fail in Negotiation With Bodyshop CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection Kentucky Updating Total Loss ACV Evaluation Website/Servies in Bill Fun with Garagekeepers Policy Lawsuit That Involved BMW
It's late but it's here. In this episode of Collision Coffee Talk we'll Discuss: Using AI for Vehicle Repair Or Claims Communication Clownsultants Need To Know Their Role Driven Brands and State Farm Make Huge Safety Decision Auto-Owners Allows DRPs Total Loss Charges Toyota Steps in Legal Nightmare WA Insurance Commissioner Starts Board To Oversee AI Use in Claims.
After a miss last week due to court, we're back and taking on some people and organizations in the industry head on. CCC is Canceling Customer Accounts I-CAR Does The Right Thing WIth Their Board... Sorry SCRS Progressive Claims #1 Insurer Hertz Is Scanning Cars For Damage At Airports MA Storage Lawsuit Favors Insurer
Overall a pretty peaceful week for us, but more jobs slashed around the industry even in associations. So we're asking, what do you want to see change? What are you upset about? Fire off your issues! Ohh yeah, Aftermarket Parts continue to cause more problems and it's putting consumers lives in danger. Shelter Insurance is re-forming total loss units to bring bodyshops under control. Yeah, you'll get a laugh out of that one as well.
While it was a very... very slow week in the collision repair news world it was at least a strange one! Bodyshop liablity and Fentanyl claims New Jersey sents RTA bill to the floor Speeding by Make and Model?? Cargo ship carrying EV and Hybrids catches fire south of Alaska Mazda Recall is reminder to Estimators to check every time.
As a news week it was slow, but that does not mean there isn’t a lot to talk about. Kristen dives in on some things that have been bothering her and the industry lately. CCC and Carfax Saga ContinuesCCC and BMW Make Announcement Dangers Of An LLC Drive By Inspection Liability Direct Repair As a Weapon
It was a week of double takes. DRP shops complaining about DRP programs and CAPA complaining that they some people were making knock off copies of their certification. You really just can not make up that amount of comic irony. In other news; The former CEO and Chairman of the Board of Progressive dies in a Tesla crash Tesla seems to want to review shop estimates before the custome can see them or an insuer. More insurers asking for shop invoices Mercedes will consolidate US operations into Georgia
Episode 35 is packed with anger and irony! What is happening with the Senate hearings questioning State Farm and Allstate? Why shops should NOT be sharing the video or making any comments. Why are adjusters so hard to deal with these days? Gerber has a hiring freeze and big plans Insurers continue to file lawsuits against bodyshops Tesla is really terrible at insurance claims Wisconsin releases a compliance tool to help bodyshops
Take a week off and there is so much to catch up on! More MSOs Cancel Leases asTech Spiral Continues Teardown and Storage LawsWhy Insurers Say No OE Credibility OE Liability OE Defense What’s On The Shelf : PPG Pete The Painter
It’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode.Shops Removed From DRP Programs OE (Tesla) Removing Shops For Insurers Report Calls For More OE Shops?? asTech Continues Problems Progressive Supervisor In BIG Trouble! Progress On RTA Bills P&M Inflation Continues
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