Community Pulse

The Community Pulse Episode 8 Show Notes: As Jason and Mary have explored the world of podcasting, they've realized that things aren't always as simple as they seem. There is indeed much to the "man behind the curtain" and with travel schedules, speaking engagements, and the general hecticness of community management, a third person could come in handy! PJ Hagerty (@aspleenic) has graciously agreed to join us in this adventure, and we took time out to learn more about him and introduce him to our listeners. PJ is a Technical Advocate at IBM Bluemix, and has been in the community realm for ~5 years. He's passionate about open source development, Ruby, karaoke, and people. He was also a guest on Episode 6: #DevRelsFTW. We discuss possible upcoming topics (including burnout, staying in the loop with news and things happening outside our technology bubble, the value of community professionals, how to be visible at your company, and more), before meandering through upcoming events, things that have kept us motivated lately, and new music options. Links: Upcoming Events: DevRel Summit - Aug 11 Abstractions - Aug 18-20 CodeDaze - Sept 15-16 Tools: Cohort (coming soon!): network with people based on specific skills Codecademy: refresh your programming skills or learn new languages! To decompress: Agents of Shield: action meets superhero meets good television Vinyl Me, Please: record of the month club with specially pressed records as well as a recipe for a cocktail pairing The post The One Where We Introduce PJ (Episode 8) appeared first on Community Pulse.

The Community Pulse Episode 7 Show Notes: Given that community management is a relatively new profession, it’s difficult to know how and when to expand the department. Add to that the nebulousness around what a community professional does depending on the goals of the company, and it’s near impossible! In this episode of Community Pulse we were joined by Nathen Harvey (VP of Community Development, Chef) and Phil Leggetter (Head of Developer Relations, Nexmo) to talk about scaling a community role. We talk about working closely with other departments that have similar (but not the same) goals and understanding our colleagues’ day-to-day concerns, as well as the importance of communication and finding a mentor. We also delved into the murky waters of self-promotion and how to make sure you (and your team) are highly visible within the company. Lastly, we talked about the struggle of learning to step back and delegate tasks to others so you have the time to do what you need to be doing as you guide your team. Links: Tools: Asana: “kanban lite” -- allows you to sync with a calendar, organize tasks among a team, etc. OSS Tracker: looks after your github repos for an organization and gives you feedback and stats Zapier: an app to make all the apps talk to each other Evangelist Collective Slack Group Events: ChefConf 2016: July 11-13, Austin, TX DevOpsDays DC: June 8-9, Alexandria, VA DevRelCon: London 2015, San Francisco 2016 To decompress: favorite non-tech podcast: The Truth Podcast The post Making the Jump from One to Many (Episode 7) appeared first on Community Pulse.

The Community Pulse, Episode 6 Show Notes: This episode is an important one, and one of our most intense to date. We covered so much in this episode that I strongly suggest you simply listen, but here's the tl;dr: Jason Yee, PJ Hagerty, and Carina C. Zona join Jason and Mary to talk through some of the prevalent struggles in community management, including what our roles actually entail (and how to communicate that to the rest of the company), how we define ourselves, how to protect our roles, what we need in order to survive the day in and day out of this job that we love, and if a company decides to let their community department go, how (and when) to do that. Here are a few highlights: Who are we? We are the listeners, the connectors, the avatars of the company we represent. We're the low-bullshit communicator -- the people who are known for being honest, as well as someone the community can be honest with, and as such, we're a reflection of the company to the rest of the world. We're the oracle that's supposed to make sense of the unknown and then transmit that information to the decision-makers... easy, right? We're specialists. Just like the engineers. Just like the sales people. We're specialists. Companies need to understand this, and allow us to do the things we specialize in instead of forcing us into situations where we do things that _aren't_ our job poorly. What do we do? There's so much "mysticism" in what we do that people get confused about what it is that we do and how we show our worth. It's essential for us to find ways to communicate what we're doing on a regular basis back to the company. Despite how it appears, we don't keep flipping hats around, choosing whichever one suits us that day... we keep adding more hats, which makes our results difficult to quantify. How do we protect ourselves? Make sure our manager has our back. We need someone to fight our battles for us, even shield us to a certain extent, so that we can do our job. In the perfect world, the person above us is the umbrella that protects us from the things going on above us, not by keeping us from knowing what we need to know in order to do our job, but allowing us to focus on our day-to-day tasks while they take care of the higher-level conversations and the fight to keep our department afloat. The question companies need to start asking isn't "Can we continue to afford to pay these people?" but "Can we afford to lose the goodwill and amount of work that these folks are putting into our community?" Check It Out: tools: Evangelist Collective Slack Channel - Prompt: Looking for someone to speak about mental health in tech? We'll provide financial assistance to help you find a speaker. to read: Vicky Brassuer's 4-part series re: ROI and metrics around community management Debugging Teams: Better Productivity Through Collaboration (book) #DevRelsFTW to decompress: Fuller House (skip the first episode) Peewee's Big Holiday The post #DevRelsFTW (Episode 6) appeared first on Community Pulse.

The Community Pulse Episode 5: Show notes: David Spinks (CEO, CMX Media, @davidspinks) and Carrie Jones (Director of Content, CMX Media, @caremjo) joined Mary and Jason for this episode of Community Pulse. CMX Media was launched in 2014 as the community for community professionals. These days, through their summits, online community, content, and more, they work to advance the community industry, and give community professionals all of the resources they need to be successful. The CMX Summits bring in voices from psychology and behavioral analysis, as well as non-profits, plus stories from the trenches of technology. The theme for CMX West 2015 was “Community is the Future of Business.” We talk through this idea, and what it means for the future of community professionals, as well as why the essence of community is at a tipping point right now. In the process, we highlight how to help companies understand what it’s like to build community on a professional level, how to set the standards for this relatively new role, and more. You definitely don't want to miss this episode! Links: CMX Hub Facebook Group The Community Manager - community management-related tips, news and case studies. CMX Summit - “TED for Community Professionals” Fundamentals of Community Strategy Training Course Seth Godin (author) Content Strategy for Community Professionals (ebook) Guide to Community Platforms (ebook) Sarah Judd Welch’s “Community Is” Newsletter The Culting of Brands by Douglas Atkin (book) Start With Why by Simon Sinek (book)   The post The Community for Community Professionals (Episode 5) appeared first on Community Pulse.

Measuring ROI of Community Building (Episode 4) Show notes: On this episode of the Community Pulse, Jason and Mary sit down with Tim Falls, Vice President of Community at Keen.io, and Jesus Gonzalez-Barahona, co-founder of Bitergia, to dig into metrics the community manager’s arch nemesis. We talk through a number of different options of how to face the reality of making your value known in a world where community is all about relationship-building and word-of-mouth. From bringing awareness to what you’re doing as a team, to not just knowing the numbers, but understanding what the numbers mean, to bringing other coworkers into the community effort whose job titles don’t indicate that they “should” be involved in community, Jesus and Tim offer solutions to this very real problem. Links: Cauldron beta -- community metrics for github repositories Evaluating Free / Open Source Software Projects -- work-in-progress book FCM2 -- FLOSS Community Metrics Meeting FeverBee Sprint -- conference about the psychology of community CMX -- conference, community of community pros, and awesome FB group dashboards.community -- a github repo from Keen.io on how to measure community Measuring Community -- blogpost that Mary quoted at 13:15   The post Measuring ROI of Community Building (Episode 4) appeared first on Community Pulse.

Andrew Hyde (Episode 3) Show notes: Andrew Hyde has no lack of experience when it comes to community, whether that’s organizing local events or connecting people who have similar interests. In this episode of Community Pulse, Mary and Jason talk to him about how to pursue your passions, the importance of taking care of your newest members, and how being a “yes person” is usually the foundation of being a successful community builder. Links: Kathy Sierra — blog and XOXO talk Takeaways: Launch stuff. Reach out. And most importantly, be supportive. The post Andrew Hyde (Episode 3) appeared first on Community Pulse.

Jono Bacon (Episode 2) Show notes: On this inaugural episode of Community Pulse, Jason and Mary talk to Jono Bacon, Community Strategist and Leader, and author of The Art of Community. Jono joined Cononical in 2006 as a Community Manager, which provided a “stomping ground” for him to learn how to build good communities. It was here that he learned there is value in those individuals who can understand the interesting “connective tissue” between the people and the product. Throughout this 40 minute podcast, we’ll touch on the difference between “read” and “write” communities, how difficult (and important!) it is for us to define our role, how to deal with our harshest critics, and more. Links: Community Leadership Forum The Art of Community (Amazon) or free PDF Nudge (Amazon) Predictably Irrational (Amazon) Dr. David Rock’s SCARF: a brain-based model for collaborating with and influencing others (PDF) The Starfish and the Spider (Amazon) Upcoming Events: DevRelCon: Sept 30, London, UK CMX Summit: Oct 14-15, San Francisco, CA Chef Community Summit: Oct 14-15, Seattle, WA Corrections: We stated in the podcast that the first edition of The Art of Community came out in 2012. The first edition was actually released in 2009, and the second in 2012. The post Jono Bacon (Episode 2) appeared first on Community Pulse.

Jason and Mary introduce themselves and announce that they’re starting a podcast on building communities. Why? There are a lot of really awesome communities and fantastic ideas both within and outside of the tech community, but there aren’t a lot of resources for those of us who are actively building communities. In short, this podcast is for those of us who keep a pulse on our communities. Our hope is that this podcast will be an opportunity for us to learn and share aspects of community building with developer evangelists, technical community managers, community builders, and advocates alike. (Shoutout to Jason Hibbets for suggesting our name: Community Pulse.) Links: Community Manager/Developer Evangelist Slack Group Community Leadership Forum Upcoming Events: CMX Summit: Oct 14-15, San Francisco, CA Chef Community Summit: Oct 14-15, Seattle, WA The post Meet The Hosts (Episode 1) appeared first on Community Pulse.