With hackers finding more and more innovative ways to steal your information, it becomes harder and harder to ensure that you have your clients’ needs covered. Beyond that, it’s even more difficult to get your SMB clients to care, due mainly to the fact that they don’t believe they’re a main target for hackers. But we’ve all seen the news—their data is as good as any enterprise business's. Join cybersecurity and MSP experts Tim Lasonde, Focus Technology Solutions, and Francis West, Westtek, to hear how you can protect yourself, educate your clients, and take your security business to the next level.
On this episode of Inside the Industry, host Lily Teplow speaks with Tasos Tsolakis, Senior Vice President of Global Service Delivery at Continuum, about the wave of automation in IT. They discuss factors such as machine learning, artificial intelligence and automated processes and the impacts they are making on today’s MSPs.
Looking for more personalized support to help solve problems, improve processes and response times? Our Dedicated Tech program provides you with an assigned technical expert from our NOC that you manage and direct. Join us to learn more about Dedicated Tech and hear from Continuum partners who are already leveraging the program. PCGIT's Founder and CEO Dave Hodgdon and CCPlus's President and CFO Brian Clark will share how they're working with their Dedicated Tech, the benefits the company has experienced thus far and examples of project work they've assigned to their tech.
On this episode of Inside the Industry, host Lily Teplow discusses which trends are impacting the MSP ecosystem with Arlin Sorenson, VP of Brand and Ecosystem Evangelism at ConnectWise and former CEO of HTG Peer Groups. Arlin also shares his perspective on how MSPs can benefit from networking and learning from their peers. Peer-to-peer networking is also a focal point at Navigate, Continuum’s premier industry conference. For more information on our two Navigate North America shows, please visit: www.continuum.net/navigate/north-america.
We all know that SMBs need help when it comes to managing their IT, that’s a given. But when it comes to managing your own IT, are you confident that you are making the most of your tools and solutions? Every MSP has their own partner ecosystem that helps them to cater to their clients’ needs, but how do ensure that you are getting the best offering and are able to get the most out of the product and services you’ve purchased? Hear how MSPs Sanford Gladding, President, ATS Communications Inc., and Peter Melby, President, Greystone Technologies, are making the most of their partner ecosystems and leveraging them to expand their business and acquire new clients.
Is your current RMM solution provider holding you back from being able to scale your business, make your technicians more productive and ultimately creating a lot of unnecessary headaches? Hear how successful MSPs, Network Coverage, Owner, Terry Ledger and Hill Country Tech Guys, CEO and Owner, Whit Ehrich overcame these challenges by switching to Continuum's RMM solution, Continuum Command and have since experienced cost and time savings, happier technicians and improved efficiencies across their business.
On this episode of Inside the Industry, host Lily Teplow sits down with Continuum CEO Michael George to talk about channel evolution—where we’ve been, where we are and where we are going. Michael reflects on his three major predictions for the channel in 2019, shares his perspective on how the core needs of an MSP have shifted, and offers his advice to those MSPs looking to position themselves for future success.
Welcome to Inside the Industry, ConnectWise's new monthly podcast examining the current trends int he MSP industry to help you prepare for what's next. On this episode, host Lily Teplow talks to Brian Downey, Senior Director of Security Product Management at Continuum, on the recently published cybersecurity report Underserved and Unprepared: The State of SMB Cybersecurity in 2019. Brian shares his thoughts on what the findings of the report mean for the industry, and how and why to take action. Click here to download your copy of the report.
With the constantly evolving MSP environment, it becomes harder and harder to sustain a viable—let alone profitable—business. Whether it’s reducing costs, improving customer service, hiring and retaining talent or acquiring new business, there are plenty of ways to mitigate these challenges, but which ones work best for your business? Hear from: DOBERMAN CEO, Ian Richardson and LA CREATIVE TECHNOLOGIES President & Founder, Josh Weiss, discuss how they are going about outperforming their competition. And, hear how these Continuum partners are among those outperforming non-Continuum partners by 8 percentage points* higher in gross margins, on average. You’ll also receive more tips on up-leveling your business from Continuum experts. *SLI "Impact on Financial Performance of MSPs ofUsing a Master MSP" 2016
With so many aspects of managed IT services today being performed remotely and off-hours, it can be difficult to really “show” your customers the value you’re providing them every day. In this episode of Inside the Industry, we break down three ways to help you reinforce and regularly showcase the value you’re delivering to your customers!
When selling managed services, there are often opportunities to cross-sell or upsell existing clients that aren’t fully bought into your portfolio (or who aren’t leveraging your highest or premium service levels). In this episode of Inside the Industry, we look at four ways MSPs can jumpstart these conversations and increase their chances of capturing additional revenue in 2019!
As MSPs look to solidify their positioning as subject matter experts and trusted advisors in 2019, third-party awards and accolades are a terrific way to showcase your value and differentiate from competitors. In this episode of Inside the Industry, we explore exactly how and why these awards can be so beneficial for IT providers!
The holiday season is one of the busiest—and most hectic—times of the year. And for MSPs, the right planning can go a long way to ensure you’re not scrambling to keep things running smoothly throughout the month of December. Tune into this episode of Inside the Industry to discover four ways to effectively prepare for the holidays!
Your website is arguably your most important asset when it comes to marketing and lead generation—but if you haven’t properly configured or optimized certain things, you’ll have a difficult time ranking in Google and other search engines. In this episode of Inside the Industry, we look at three quick and easy-to-implement updates that can help boost your website’s visibility!
Upselling or cross-selling your existing clients can be tricky—and just because someone has purchased one or two of your services doesn’t mean they’re guaranteed to buy into your full portfolio. Tune into this episode of Inside the Industry to discover which tactics and processes you can leverage to drive successful upsell conversations with existing customers!
Cyber security doesn’t sell itself, and your go-to-market strategy needs to be well-established before you begin engaging in sales conversations with clients and prospects. In this episode of Inside the Industry, we explore four resources you can download and use immediately to help you enhance your security content library!
On this episode of Inside the Industry, Tom Fafinski of Virtus Law returns to discuss the impact of security on the legal aspect of MSP businesses, and how to tackle the aspects of liability and risk exposure as this space rapidly evolves. Always a great discussion with Tom, this conversation highlights fascinating points regarding security and why you may be MORE at risk without a security solution. Recorded September 2018 in our ramp-up to Navigate 2018!
When selling cyber security, MSPs will often attempt to “scare” their customers into purchasing a new solution—but the reality is that these tactics can end up doing more harm than good. Tune into this episode of Inside the Industry to discover why you shouldn’t try to scare your clients when it comes to security (and what you should be doing instead)!
On this episode of Inside the Industry, we talk to Al Silva, CEO of Murphy, McKay & Associates, on how to discuss the need for advanced security services with your clients, and how to leverage peer groups to enhance your security business. Additionally, Al gets us thinking about how the new developments in security are going to affect areas of this business.
Multimedia content is a great way to make your website more lively, engaging and interactive—and it can help significantly improve conversion and lead generation. In this episode of Inside the Industry, we look at four ways you can leverage multimedia on your MSP website!