Consumer Friend

Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University Episode Summary: In this festive episode of the Consumer Friend Podcast, Adam and Louise sit down with Jemma Cox to discuss the top five consumer issues facing shoppers this Christmas. From secondhand cars to online shopping pitfalls, Jemma shares actionable advice to help l...

Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Jennifer Harris – Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS)Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise sit down with Jennifer Harris, Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS), to discuss their innovative new tool: the My Housin...

How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Dr. Elisabeth Carter – Associate Professor at Kingston University specializing in criminology and forensic linguistics.Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Dr. Elisabeth Carter, a leading expert in forensic linguistics and criminology. Dr. Carter provides fascinating insights into how language is used by crim...

Protecting Consumers from Rogue Builders Host(s): Adam CarterLouise Baxter MBE (LouBax)Guests: Sara Griffiths – Consumer advocate and victim of rogue building practicesSam Davison – Police officer, advocate for change, and victim of rogue building practices Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Sara Griffiths and Sam Davison, two advocates who share their personal experiences with rogue builders, highlighting the significant emotional...

Modern Communication with Nick Looby Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies.Episode Summary: In this episode, Adam and Louise are joined by Nick Looby, an expert in human-centric communication. With over a decade of experience, Nick specialises in helping individuals and organisations navigate the rapidly changing communication landscape, balancing technology with meani...

Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM), a platform for raising awareness of domestic abuse and offering resources and support to survivors.Episode Summary: In this powerful episode of the Consumer Friend Podcast, Adam and Louise are joined by Lucy Wade, the founder of You Don't Own Me (YDOM), a platform dedicated to raising awareness around domestic abuse, particularly fo...

Release Date: 30/09/24 Host(s): AdamLouise (LouBax)Guests: Jon Walters – Senior Service and Contract Manager, Citizens AdviceJudith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice GatesheadEpisode Summary: In this episode, Adam and Louise are joined by Jon Walters and Judith Wood Archer from Citizens Advice. The discussion revolves around the incredible work Citizens Advice does to support communities across the UK, handling over 5.5 million consumer-related issues in ...

In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the most common crimes in the UK. The conversation delves into human behaviour, how criminals exploit our emotional states, and ways we can better protect ourselves in the digital world. Paul offers deep insights into the psychology behind fraud, social engineering,...

A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior, communications and fraud, we have a wide range of consumer issues covered. We hope you enjoy. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Fr...

Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work. They also talk through the previous podcast and discuss what's coming for season 4. Thank you all for listening. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: ...

Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams? And how do you get your data removed? Know your rights! Link to websites mentioned here: Have I Been Pwned allows you to search across multiple data breaches to see if your email address or phone number has been compromised. Check a website is an easy-to-us...

Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, what to believe and what could be dangerous to us! Media literacy allows us to question the messaging that we are seeing and makes us ask 'why am I seeing this? what's in this for the creator?’ answer - usually money. Please consume this media and ask you...

Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it). This pod talks about the new government Stop Think Fraud campaign along with a Linny's fraud story and the language we use when talking to fraud victims and how it has the power to build people up but also knock peoples confidence! Send us a text Please like, subscribe and rate to help increase ...

In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign. In a world obsessed with achieving the perfect smile, the #ForFakeSake campaign aims to educate consumers on the potential risks posed by unsafe teeth whitening products while providing essential guidance on making informed choices for a brighter, safer smile. Send us a text Please like, ...