Culture Change RX

139 Episodes

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Getting More From Your Employee Engagement Survey ( Julie Coneset )

2026-10-1434:41

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Transformation Coach Julie Conissette for a practical conversation about getting more value from employee engagement surveys. Sue and Julie discuss how to improve participation, protect trust and confidentiality, identify the right priorities, involve leaders and employee-driven teams, and most importantly, close the feedback loop by showing employees what changed because they spoke up. Because the surv...

Culture Bytes: You Promoted a Great Employee. Now What?

2026-10-0724:32

Send us a Message In this solo Culture Byte episode of Culture Change RX, Sue Tetzlaff challenges healthcare executives to consider an uncomfortable question: When a capable person struggles in a management role, what responsibility does the organization have for that result? Because promoting a great employee doesn't automatically create a great leader. Leadership requires an entirely different body of knowledge and skills and organizations have a responsibility to help new managers develop ...

What Happens After the Strategic Plan? ( Courtney Kloehn )

2026-09-3038:53

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone Chief Transformation Officer Courtney Kloehn for a practical conversation about moving from strategic clarity to execution certainty. Drawing from content developed for Capstone's annual Healthcare Executive Forum, Courtney and Sue discuss the alignment, leadership ownership, and organizational systems that are necessary to consistently turn strategy into results. Because strategy creates direction. Exe...

Culture Bytes: The Employees You're Forgetting to Praise

2026-09-2329:17

Send us a Message In this solo Culture Byte episode of Culture Change RX, Sue Tetzlaff explores the power of praise and why intentional positive feedback is an essential leadership tool for elevating behavior, performance, relationships, and workplace culture. Through several real-life leadership stories, Sue demonstrates why praise shouldn't be reserved for exceptional performance—and why some of the employees who most need positive feedback may actually be receiving the least. Because what ...

Escaping the Healthcare Payroll Trap (Rodney Johnson)

2026-09-1637:43

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff welcomes Rodney Johnson, DHA, founder and owner of The Practice Society, for a conversation about practical innovation in healthcare, and one creative solution designed to better align an organization's largest expense with the timing of its revenue. Rodney introduces Workforce Rx, an approach that combines payroll processing with payroll funding and 60-day payment terms. He also explains additional options that can include ...

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