Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career.Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feeling stuck or rejected). I’ll show you exactly how to play so it’s not awkward and how to use what you hear to interrupt those negative self-talk spirals.If you’re feeling discouraged, wrestling with imposter syndrome, or just want to remind yourself what you actually bring to the table (career-wise, not just the mashed potatoes), this episode is your permission slip to get radically honest feedback from the people who know you best. Try this game, and you’ll realize you’re more resilient and capable than your circumstances would have you believe. So go ahead, hit play and let’s dive in.1:49 – How to Use Crowdsourced Feedback From Loved Ones to Interrupt Negative Self-Talk02:03 – The Real Reason Career Setbacks Feel Personal and How to Break Free from That Spiral 03:06 – How to Make Sharing Strengths Fun (Even with Sarcastic Families!)05:10 – The Surprising Power of Hearing What Others Admire About You (Especially When You Can't See It Yourself) and Why Your Current Circumstances Aren’t Your Identity07:06 – How to Store and Use Positivity for Your Next Spiral 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode96🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on a...

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)?In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes way deeper, and I’ll walk you through the strategies no one’s sharing.I’ll show you exactly how to use AI to create thought leadership content that your customers crave (and remember you for), plus the step-by-step system I use with my private one-to-one clients to self-coach, level up core skills, and get actionable feedback faster than any manager ever could. You’ll learn how to build a bulletproof feedback loop and shift from vendor to trusted expert without needing anyone’s permission.If you want to move from being replaceable to irreplaceable and get immediate, data-backed ways to make your customers care, get noticed by leadership, and truly accelerate your growth before the New Year, hit play and let’s dive in.1:01 – Why Using AI to Summarize Emails Won’t Set You Apart 1:16 – How to Use AI to Become a Valued Expert, Not Just a Vendor2:24 – The Fastest Way to Generate Thought Leadership Content That Customers Care About4:04 – How to Add “Real Value” with Non-Product-Centric Insights9:53 – Step-By-Step Guide: Coaching Yourself with AI When No One Else Does14:13 – How to Build a Feedback Loop So You Level Up Faster Than Your Peers 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode95🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your...

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume.In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you.You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in.1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit 7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility)9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches12:27  – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility18:02 – How a Simple Photo Change Can Help You Finally Get That Interview🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode94🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether. You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you.2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole”3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success10:00 – Why Explaining Your Process Is Key (Not Just Results)13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce) 15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Masterclass: https://customer-success-career.captivate.fm/resumeActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode93🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on a...

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.2:14 – The Real Reason Generic Customer Success Interview Stories Fail 5:27 – What “Superpowers” Actually Mean in Customer Success Interviews 7:47 – How to Identify Your Own Superpowers 13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples 17:05 – Five Prompts to Discover What Sets You Apart 17:55 – The Simple Question Framework That Uncovers Your Strengths 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these...

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move. We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.1:58 – Why Hoping for a Promotion Is NOT a Career Strategy5:10 – The Four-Step Framework to Accelerate Your Customer Success Career6:03 – Picking Your Exact Goal Title7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable) 13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need...

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode90🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on a...

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part strategy my clients use to land offers while the competition is snoozing.I’ll walk you through what makes Q4 a shockingly good time to get hired, how to audit your job search so you’re not wasting hours on things that don’t matter, and the real ways to build a network that opens doors fast. Plus, I’ll teach you how to sharpen your interview skills now, so when the opportunities come (and they will), you’re ready to crush them. If you’re tired of career advice that keeps you waiting and you want to end the year strong, this is the episode for you. Hit play, and let’s dive in.1:27 – The Real Reason October Is Prime for Job Offers4:48 – What Happens If You Wait for January (Hint: Intense Competition)6:29 – Step 1: Audit Your Job Search—Stop Wasting Time on Low-Impact Tasks8:01 – Step 2: Build Your Network Now—Why Q4 Is a Goldmine for Outreach10:16 – Step 3: Prep Your Interview Stories Before the Holiday Rush13:27 – How Using Q4 Strategically Lands Faster Job Offers 🛎️ FREEBIES & RESOURCES:Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode89🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!...

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary.That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 minutes. We’ll show you exactly what to look for (and what to skip), how to use resources like G2 reviews and SEC filings to your advantage, and the way smart research can even boost your compensation—all with real client stories and tangible takeaways you can implement today.You’ll walk away with a research checklist that slices your prep time in half, surfaces the insights that matter, and most importantly, positions you as a standout candidate who’s never caught off-guard. Want to know the research secrets that transform offers? Hit play and let’s dive in.02:37 – How Spending Too Much (or Too Little) Time on Company Research Can Cost You the Job Offer 5:02 – Why Demonstrating Customer Success Skills in Your Research Sets You Apart from Other Candidates 8:20 – The Secret to Doing Effective 15-Minute Company Research Without Panic or Overwhelm 10:06 – Why Knowing a Company's Value Proposition Matters More Than Memorizing Their Mission Statement11:40 – The Fastest Way to Find a Company's Value Prop (Hint: Case Studies and AI Can Do the Work for You)14:05 – How to Quickly Analyze Financial Data Like SEC Filings Even if You’re Not a Numbers Person17:20 – A Real-Life Example of How a Job Seeker Used G2 Reviews to Negotiate a Higher Base Salary18:54 – Why “Uncomfortable” Research Topics (Like Negative Reviews or WARN Notices) Can Help You Make Smart Career Choices22:53 – The Checklist and AI Playbook: How to Make Scalable Research a Repeatable Habit (Without the Rabbit Holes)24:46 – Why It’s Crucial to Time Your Research (You Don’t Need to Know Everything Before You Apply)🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode88🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't...

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore.In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We’ll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, sales, and engineering actually want to work with you.By the end, you’ll know exactly how to shift from being seen as a “problem-dumper” to a strategic, value-driving partner—transforming how your company sees you and unlocking real career momentum. Want to be the CSM your whole company can’t afford to lose? Hit play now and let’s dive in.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode87🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks.In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews. I’ll share the step-by-step system that turned her unique background into a superpower, how we reframed her approach to stand out, and the exact moves that landed her a bigger paycheck and stronger offer. If you're tired of hustling for interviews and ready for a proven, strategic approach that actually cuts through the noise, this episode is your shortcut.1:30 – Why doubling down on mass job applications and resume tweaks keeps you stuck in “crickets and rejection” mode and the smarter strategy that gets traction4:40 – The resume transformation move that shifts your story from “task-based” to “impact-based” and how one simple tweak turned nonprofit experience into recruiter gold8:35 – How to prep for customer success interviews (even without traditional CSM experience) by targeting your story, not rehearsing endless mock questions13:50 – The negotiation lever that netted $5k+ extra (and how to use your start date as a point of leverage)15:45 – The three strategies Mallory used to land her dream Salesforce role in six weeks so you can shortcut your own job search (even when the market feels impossible) 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode86🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip.I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach’s proven framework that will help you show up organized, authentic, and ready to win. You’ll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated.If you’re tired of your interviews not reflecting the awesome CSM you actually are, you’ll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way. 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode85🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think.In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions. You’ll get the inside scoop on who to target, when to reach out, and precisely what to say so your message cuts through the noise. I’ll even share proven, real-world message examples that opened doors for my clients and show you how to do the same, starting this week.By the end of this episode, you’ll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before. 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode84🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

What if the only thing between you and your next Customer Success role is a smarter job search strategy? In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of competitors.You’ll leave this episode with a playbook to fast-track your interviews, stand out in a crowded field, and confidently negotiate your next offer. Ready for the strategy other job seekers don’t know? Press play and find out exactly how Howard did it and how you can too.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode83🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today’s hyper-competitive Customer Success market.You’ll walk away knowing exactly how to turn your stories into high-scoring, offer-earning answers so you finally stand out, leave no doubt, and get the job you deserve. Curious what your go-to interview stories are really scoring in the eyes of a hiring manager?Hit play now because the details you’re missing might be the only thing standing between you and your dream role.🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode82🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone. That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.You’ll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode81🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game?In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks. You’ll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you’re bragging. Plus, I’ll reveal my favorite strategy for steering interviews so you finally stand out from the crowd.If you’re frustrated by interview feedback that never seems to turn into offers, you’re about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good. 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode80🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach. You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes.You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by. 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply.Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries. You’ll hear exactly what these killer cold DMs had in common, why hiring managers can’t resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I’m giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy.If you’re ready to stop feeling invisible, stand out in any hiring manager’s inbox, and finally break the interview drought, this episode is your shortcut. You’ll walk away with a strategy you’ve never tried and the confidence to hit send. 🛎️ FREEBIES & RESOURCES:Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emailsOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode78🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week....

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table.In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring managers actually look for, why keywords matter more than ever, and the simple shifts that can turn your LinkedIn into an interview magnet. The outdated advice ends here. And these data-backed strategies will help you finally stand out (no vague headlines or influencer hacks required).Curious what your LinkedIn really needs to unlock new career milestones? Hit play and discover the LinkedIn strategies nobody else is talking about. Don’t miss the profile tweaks that could be the game-changer between getting ghosted and getting hired.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode77🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails