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A podcast focused on operational insights for dealers where we go under the hood, bumper to bumper and just about everywhere in between discussing topics important to dealers of all types and sizes.
16 Episodes
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ROI matters especially when considering Automotive BDC's (Business Development Centers), so we're cutting through the noise to bring you the real deal on the investment and value BDCs offer. From Vinnie's ground-breaking work in pioneering BDCs to the daunting task of integrating them across multiple dealerships, we're shedding light on what it really takes to make them tick, and how dealers often misunderstand the cost of implementing an effective Automotive BDC operation. Whether you're on ...
Dealer Insights is back with more Outsourced Automotive BDC information to help dealers increase sales and customer satisfaction. Get ready to learn more about Ai and the technical background of lead handling and automotive BDC. Unlock the secrets to transforming your automotive sales and customer experience with the insights from our CTO, Thomas Howe. In a market where every second counts, we dissect the symbiosis of AI and rapid response times, promising a revolution...
Are you ready to discover the fascinating intersection of artificial intelligence and customer service in the automotive industry? Buckle up, because our special guest, Thomas Howe, CTO at Strolid, joins us on this enlightening episode. We explore the impact of over-automation in customer service, shining a spotlight on the indispensable role of human empathy. We also delve into the roles of CRM and IVR systems, emphasizing the significance of clean data in effective business management...
In this episode of Dealer Insights, Vinnie and Shaun discuss the challenges car dealers have faced in adapting to changes in customer service during and now after the COVID-19 pandemic. They touch on the impact of technology, inventory shortages, and customer preferences for in-person experiences. Vinnie shares his perspective from his former retail experience, emphasizing the need for human interaction and critical thinking in addressing customer concerns and building trust. They also discus...
In this episode of the Dealer Insights podcast, Vinnie and Shaun discuss the importance of customer service in the automotive industry. Vinnie emphasizes the need for training and preparation to provide a great customer experience. Vinnie also talks about the impact of digital retailing tools on customer interactions, highlighting the value of human expertise. The also includes discussion about the challenges faced by dealerships in keeping up with technology and the overwhelming amount of da...
On this episode of Dealer Insights, Vin and Shaun discuss the importance of having a Service BDC (Business Development Center) for the service department in your dealership. They highlight the challenges faced by the service department, the need for strong processes, and the impact of customer satisfaction on service experiences. They also touch on the use of scheduling tools and the difficulties in finding skilled technicians. The conversation explores the potential for extending service dep...
🎧 In this episode, we dive deep into "The Power of Customer Experience: How Service BDC Can Make or Break Dealerships." 🏁💼🤔 Ever wondered how a killer customer experience can make all the difference in the car business? 🤷♂️ Well, we've got a special guest, Mr. Josh Sack from Strolid, who's gonna spill the beans on his insider knowledge. 🕵️♂️🔍💡 We'll be uncovering the secrets of unleashing the power of customer experience, from the equity review to elevating trust and everything in between. ...
Dealer Insights is back with another great episode. Vin and Shaun discuss how dealers should use their automotive BDC like a barometer to stress test the dealership. They discuss lead volume and sources while breaking down appointment setting relative to sales and service, closing percentages and a lot more. Like always, the episode is filled with practical knowledge that dealers will find valuable.www.strolid.com
Another great episode of Dealer Insights where Vin and Shaun discuss three areas to easily improve your automotive BDC and/or sales process efforts. Back to basics means paying attention to vehicle pricing, appointment confirmations and simple process steps. If automotive BDC help is what you need, you'll enjoy this episode.
On this episode of Dealer Insights, Vin and Shaun discuss some age-old issues in the retail car business. Although the COVID era saw a decline in turnover, the problem is rising again. Turnover has a terrible impact on the dealership from operational to customer experience concerns. Training, is another old, yet extremely important issue for car dealers. The modern car dealer needs technically capable staff and that's very true for anyone who wants a sales job.&...
In this episode, Vin and Shaun talk about the differences between Ai and Automation in the world of Automotive BDC. Artificial intelligence continues to impress and automation can be helpful, but knowing the benefits and limitations are important. Throw us some comments and questions. Enjoy!
In this episode, Vin and Shaun talk about the costs related to automotive BDC's. From setting up space, equipping the dealership with necessary technology to the extremely important topic of personnel...don't miss this one!
Shaun and Vinnie dig into some of the challenges dealers face in the process of selling cars and taking care of customers. Consistent, reliable steps must be followed by well trained staff. Building and running a successful BDC just isn't easy. Learn more from this informative episode of Dealer Insights.
Vinnie and Shaun talk about the complications of consistent lead handling, reflect on the covid era's effect on leads, sales and some thoughts on where we might be headed as an industry.
On this episode, Vinnie discusses dealerships as Customer Lifecycle Centers. A very interesting topic and we only scratched the surface. Listen in!
If you're an automotive industry veteran or just got started, he kickoff episode of Dealer Insights is well worth your time. Vinnie and Shaun cover a lot of ground discussing real world experience relative to sales process, marketing and customer experience.
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