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Behind every successful business is a story: one of struggle, challenge, family legacy or triumph. We work to extract those stories of unique business startups, entrepreneurs and operations. This award-winning podcast is presented by Better Business Bureau (BBB) serving the Heart of Texas and hosted by BBB Sr. Regional Director Jason Meza.
45 Episodes
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The code of conduct for MMA-style training camps and facilities align closely to successful business models: Trust, Embracing failure, Emotional control and Fundamentals. They are also pretty close to our BBB 8 Standards of Trust!
This is why we invited Sensei Scottie C. Jackson of PKIMMA San Antonio to walk us through (or kick our way through) the values of operating a mixed martial arts facility. What brought a retired Air Force officer trained as a software engineer into the MMA/Jukido world- and what lessons does he pass along to his "little dragons" that business operators can utilize?
Dog training in 2022 has truly adapted! With record adoptions during COVID, many families turned to professional dog trainers. As we learn, not all organizations practice a positive-reinforcement model, nor take time to truly understand their 4-legged clients.
Our guest Glenda Herrin of Heeling Hounds Dog Training welcomed us to her ranch and gave us a glimpse of how she develops 1:1 relationships with pets (and their owners) to ensure a happy home and outcome. A veteran of the U.S. Air Force, Glenda also walked us through her transition from career Military to a field she truly "digs"!
The pandemic allowed the greatest remote work experiment the world has known. According to Ergonomic Trends, 68% of Americans now prefer a hybrid work model that consists of some sort of remote working. Enter: flexible office space rentals.
Just like many industries, coworking operators took a hit during COVID-19 but is experiencing a major resurgence thanks factors like: proximity to the suburbs, office sites by the hour and management thru a single app. We welcome Luis Escobar, President/CEO of VenturePoint Everywhere who will share his entrepreneurial journey and his vision for flex space in the next few years.
Over $10 Billion dollars in insurance claims were paid out to property owners in Texas as a result of Winter Storm Uri. What did we learn? What does this teach us about risk mitigation for a future event? Who do we contact when we see insurance fraud?
We chat with Melissa Herman from TDI (Texas Department of Insurance) on what small businesses should look for in their insurance companies. We also ask a few questions to learn more about TDI and their specific role in ensuring a level playing field.
GUEST: Melissa Herman, Manager of P&C Division
SHOW NOTES:
TDI Help Line: 800-252-3439
http://www.TDI.Texas.gov
Our guest this week is Interim President/CEO Rudy Garza, talking everything from winterization to small business initiatives and scams.
SHOW NOTES:
CPS Energy
(210) 353-2222 general information
(210) 353-2782 Approved solar vendor program
www.cpsenergy.com
Think about your last hotel stay (if you can remember). You wanted everything to be just right, after all, it was your home away from home. From the booking process to service, cleanliness to price, COVID-19 severely disrupted the hotel business. Smaller hotel operators struggled to keep rooms booked, yet maintained operations and safety for employees. So what does their recovery look like?
We sit down with Sarah Japalucci, Director of Sales and Marketing for Holiday Inn of Temple-Belton, Texas. They are a recent BBB Torch Award for Ethics finalist and shared some insight into what makes their hotel unique and the charm of the Temple area.
What are the advantages of living, working, and playing in a mixed use community? Business park? While the amenities may seem attractive to small business, Brooks in San Antonio is amping up the tired business model. A former U.S. Air Force base, Brooks houses International headquarters, hotels, apartments and a variety of small businesses into a dynamic ecosystem (with its own zip code).
Connie Gonzalez is the newly minted Chief Strategy Officer for Brooks and shares what she sees for 2022 and beyond.
SHOW NOTES:
www.livebrooks.com
Our guest is Melissa Vela-Williamson, award-winning PR strategist who breaks down the basic for Public Relations and why each business big and small needs to understand it.
Melissa brings a wealth of corporate marketing and public relations work into her own consulting business. However, it's with the Hispanic/Latino/Latinx culture where she helps clients speak with purpose, poise and getting it right.
SHOW NOTES:
Website: www.mvw360.com
mvw360.com/blog
Social Responsibility: https://www.mvw360.com/blog/2021/6/9/four-steps-for-practicing-social-responsibility
Could we have predicted today's sizzling residential real estate market last year? We sat down with Cesar Amezcua, broker/realtor from CA&CO in San Antonio to dissect what is driving an incredible sellers market in Texas. We also discuss what types of realty fraud he has witnessed and advice for numerous, new realtors entering the market.
This is a deep dive into understanding what today's realtors are facing and what buyers should expect.
If you can run your business like a zoo (which you already might), what lessons can exotic species teach us about business? This episode features Tim Morrow, CEO of the San Antonio Zoo. Drawing on his career from two large theme parks, Tim wanted to put sizzle and excitement into the 109-year-old zoo.
In addition to redesigning habitats, the zoo opened a nature-based preschool, a rhino exhibit, moved the city’s iconic Kiddie Park to the zoo grounds, fiddled with Taco Tuesdays and even writes love letters between hippos. Every industry will definitely take a few hints from Tim, who backed off a law enforcement career to save animals, save jobs and rescue a human here and there.
In an business setting known for sharks, attacks and the burden of truth, FVF Law Firm from Austin, Texas is hoping they have a different vision for their clients and the legal industry.
Winners of the 2020 BBB Torch Award for Ethics, FVF principles Josh and Aaron unveil how their practice is different and what any small business operator can take away from an emerging personal injury law firm.
2021 dealt quite a few challenges for local auto dealerships. From semi-conductor chip shortages affecting new car production, to the exploding used vehicle market, dealerships had to get creative to keep margins flowing and showrooms busy.
We re-visited with April Ancira, VP of Ancira Auto Group in San Antonio and current chairwoman of the Texas Auto Dealers Association, to gain her perspective on what keeps their car lots active and is there relief for 2022? As always, April dishes out what keeps her on her toes and what we can learn from the auto dealer business model.
Just 7 years ago, Travio Ward was on the field with several Semi-Pro football leagues playing wide receiver and quarterback across the U.S.A. Travio carried his gridiron lessons into a new business venture in Harker Heights, Texas.
Today, T.P.G. (Team Perseverance Global) Lawn Care is a six-figure, multi-industry venture that Ward credits to grit, determination and climbing from the darkest days since losing his mom to cancer. This story will move the unmovable and ignite a conversation for any business startup in any industry.
Chances are you have heard of a business going above and beyond in 2020 and 2021... nominate them for our annual BBB Torch Award for Ethics! The entry period is now through July 16th. On this episode, we break down criteria, eligibility and even talk with former Torch winners and finalists.
Enter Torch Awards here: us.bbb.org/centex-torch
Veronica Morales, President and Founder of The Social Being, almost threw in the towel on her social media business. Like many entrepreneurs and small business owners, she struggled with the idea of a safe/secure career with another company, or continue her passion of consulting clients on their digital marketing. What changed her mind? How lucrative is a social media management business owner?
Veronica shares her story of starting up her female, minority-owned venture to a Nationally recognized and award-winning agency, who was recently accepted to the SBA's Emerging Leaders program. Additionally, she reveals some tactics for businesses to consider when deploying social media strategy.
Veronica Morales, The Social Being
www.thesocialbeing.com
(210) 901-8221
Most companies budget plentiful dollars into fun products for promoting their business. It's a $28 Billion dollar industry with many companies ranging from startups to global players.
Our guest is Sonia Cisneros, owner of TruBranding, who reveals her recipe for taking a part-time promotional gig to a FT operation. Plus, she learned the art of "pivoting" to designer masks in the wake of COVID-19. And when Fiesta San Antonio comes around, Sonia capitalizes on everything Fiesta!
TruBranding
trubranding.espwebsite.com
Many say the most important part of a home is the foundation... we feel it's the same for businesses of all sizes. If the roots are strong and you have a solid business plan, the rest can be fixed.
Our guests are John and Melanie Chaney of Baird Foundation Repair in San Antonio, Texas; a legacy operation which builds on doing the right thing, even if it's the hard thing to do. We focus on how the pandemic propelled Baird to a record-setting year, how their team shows transparency and what has sustained the family business for over 50 years.
Our homes are becoming smarter. Technology allows us to synchronize our A/C units, security systems and even our appliances to communicate with us from a singular smartphone app!
We wanted perspective from someone capitalizing on this emerging industry. Our guest is Jason McKinzie, Managing Member of San Antonio's Apex Smart Home Protection. Find out how he delivers VALUE over competitors and what his team does to ensure quality in their installs.
Local print shops were already fighting the digital revolution of sign-making but took a brutal hit after COVID-19. Where does the small-town print business go from here?
We sat down with Scott Ford of Seguin-based Guadalupe Printing & Solutions to get their story: the tale of survival, adaptation and determination. Plenty of takeaways for the small business owner facing an uphill return to a battered industry.
Trinity Lace Wigs is a 2020 BBB Torch Award for Marketplace Ethics WINNER in the 1-10 Employee Category!
Stephanie Anderson calls her salon her "ministry". Stephanie creates custom wigs for men and women who find themselves vulnerable to hair loss through cancer, alopecia or other conditions. Her business teaches us how to create a true bond between client and provider.
Stephanie also explains her special assistance to the U.S. Military, advice for female, minority startups and her unique way of giving back.
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