Dental Unscripted | Getting into Ownership and Practice Management Insights

Stop letting outdated front office practices like unchecked voicemails and messy sticky notes cost your dental practice thousands in lost new patients. Richard May of Mango Voice reveals how implementing an AI receptionist and standardized notes solves the massive 35% missed call crisis facing the average practice.In this interview episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn talk to Richard May about the future of dental VoIP systems and how Mango Voice uses AI to capture leads and streamline front-office operations. This discussion is critical for any dental startup or established practice focused on reducing overhead and achieving higher profitability in dentistry.What You’ll Learn to Boost Your Dental Practice Revenue:• The painful truth: The average dental practice is still missing around 35% of their calls.• Why voicemails are "dying"; only 27% of missed calls actually leave a message, and they are typically less than fifteen seconds long.• How the Margo AI receptionist converts missed opportunities by engaging callers in conversations longer than three minutes 92% of the time.• How AI Notes standardize conversation summaries (eliminating the need for sticky notes) and log them directly into your Practice Management Software (PMS).• Gaining powerful call analytics, including a score (positive/negative/neutral) and transcripts, to coach your team on phone skills.• Why Mango Voice provides free phone numbers and service for dental startup credentialing, avoiding critical upfront costs.• Insights into the future of AI in dentistry, focusing on outbound solutions like recall scheduling and insurance verification.Guest Expert: Richard May from Mango Voice. Richard discusses how Mango Voice offers comprehensive voice over IP (VoIP) service, hardware, and innovative AI components designed specifically to enhance the front office experience for dental practices. His company is dedicated to solving real problems in the dental industry by focusing on efficiency and support, not replacement.00:30 Introduction to Mango Voice: VoIP, Overheads, and Startup Solutions 07:23 Eliminating Sticky Notes: AI Notes, Standardization, and Multilingual Support12:32 The 35% Missed Call Crisis: Why Voicemail Is Failing vs. AI Receptionist Margo18:28 Automation and Team Support: Front Office Burnout & In-Efficiencies26:33 The Visual Advantage: A "Drag-and-Drop" Call Funnel & New Marketing Funnel Tracking34:28 Shark Byte Prediction: The Future of AI in Outbound Motions (Recall & Verification)Dental startup owners and Established dentists seeking lower front office overhead, dental entrepreneurship focused on lead capture, and anyone interested in dental software and new technology solutions that fight front office burnout.Links: 🔗 Learn more about Mango Voice:https://get.mangovoice.com/nextlevelconsultants🎙️ Subscribe to Dental Unscripted: https://dentalunscripted.com/#sign-upABOUT THE HOSTS:Mike Dinsio and Paula QuinnTogether focus on consulting the practice ownership journey. Their podcast covers vital aspects of a practice's lifecycle, including starting up, buying, and running a successful dental practice. They are the founders of NEXT LEVEL CONSULTANTS. FInd out more about working with them here: https://nxlevelconsultants.comTopics Explored on This Podcast: dental practice management, AI receptionist, dental VoIP, dental business, growing a dental practice, dental software, dental practice hacks, dentist tips, future of dentistry, profitability in dentistry, dental startup, dental ownership, dental solutions, missed calls, sticky notes, front office burnout, dental industry, dental practice revenue, business of dentistry, dental accounting strategies, phone systems, practice management

AI Perio Charting achieves 8x ROI in 30 days with voice-activated technology. Shelley Mendoza reveals how Denti AI eliminates manual charting, reduces hygienist burnout, and boosts production.Voice-activated AI technology is transforming dental practice management by solving the periodontal charting crisis that's plagued hygienists for decades. Shelley Mendoza, VP of Enterprise Solutions at Denti AI with 25+ years of clinical and DSO experience, shares how practices complete full perio charts in 3-5 minutes instead of 20-30 minutes while achieving unprecedented financial returns. Discover how automated staging, grading, and clinical documentation are reducing overtime costs, improving insurance claims approval rates, and keeping hygienists in the profession longer.02:21 The periodontal charting problem costing dental practices money 04:02 Voice-activated AI perio charting: complete charts in 3-5 minutes07:07 Training and implementation: navigational commands for hygienists 08:00 Achieving 8x ROI within first 30 days of implementation 10:24 Automated staging and grading eliminates manual calculations 14:18 Ergonomics and cross-contamination solutions for dental hygiene 16:22 AI scribe technology: real-time clinical documentation 17:56 Auto-charting integration with practice management software 19:13 Financial impact: reducing overtime and improving staff retention 21:42 Insurance claims approval through visual documentation 24:32 Future of dentistry: AI transformation predictions for next 2 yearsSubscribe to Dental Unscripted on Apple Podcasts and Spotify for weekly insights on dental practice ownership, technology implementation, and business growth strategies. Leave a 5-star review on Apple Podcasts to help more dental professionals discover actionable solutions for their practices. Join our community on Instagram @dentalunscripted and share your biggest takeaway from this episode!Related Episodes:Dental AI Phone Management Systems: https://share.transistor.fm/s/c50703caCloud Software Integration Strategies: https://share.transistor.fm/s/8cb6cee9Staff Retention Solutions for Dental Practices: https://share.transistor.fm/s/bc7c1cc2Discussion Questions for Engagement:What percentage of your hygiene appointments currently include full periodontal charting?How much overtime are your hygienists working to complete clinical documentation?What's your current insurance claims approval rate for periodontal therapy?How has technology adoption impacted staff retention in your practice?What AI solutions are you currently considering for your dental practice?RESOURCES & LINKS:Denti AI Demo: https://denti-ai-demo.gr-site.com/Contact Shelley Mendoza for exclusive Dental Unscripted listener demos and special pricingVISIT NEXT LEVEL CONSULTANTS: https://nxlevelconsultants.comExpert dental practice consulting for startup, acquisition, and practice optimizationDental Unscripted: https://dentalunscripted.comWeekly episodes on practice ownership, management, and growth strategies

Discover how AI-powered imaging boosts case acceptance by 40% and transforms patient education with Pearl AI's Jared PoVey. Mike Dinsio and Paula Quinn sit down with Jared Povey, Senior Partner Executive at Pearl AI, to explore how artificial intelligence is revolutionizing dental practice management and patient care. Founded by dentists for dentists, Pearl AI represents the future of dentistry—where technology enhances clinical accuracy, eliminates missed diagnoses, and dramatically improves case acceptance.What You'll Learn:Why AI color-coding transforms gray X-rays into powerful patient education tools that boost case acceptanceHow top dental practices use AI as a "$50k hygienist that never calls out" for quality controlThe "trust but verify" approach that helps dentists maintain consistency even during end-of-day fatigueWhy 35+ years of clinical experience still benefits from AI's second set of eyesHow Pearl AI catches pathologies, fractures, and decay that human eyes miss—especially at 4 PM on FridayThe critical difference between dentists who adopt AI versus those who get left behindReal-world implementation: training, team adoption, and integrating AI into daily workflowWhy "dentists using AI will replace those who don't" in the next 2-3 yearsJared PoVey brings a dental software platform founded by dentists and built by practicing clinicians. Pearl AI's technology applies cutting-edge artificial intelligence to imaging softwares, helping thousands of practices improve diagnostic accuracy, case acceptance, and patient communication. The company was founded by an AI entrepreneur whose second company brought machine learning to dentistry after consulting with his dentist father.🔗 Learn more with a DEMO: https://pearl-ai-demo.gr-site.com/00:00 Introduction to Shark Bite Week 02:42 What is Pearl AI? Company Background 08:42 Why AI for X-rays? The Patient Education Problem 14:15 Case Acceptance: 40% Improvement with Color-Coding 19:30 Trust But Verify: AI as Quality Control 26:53 Addressing False Positives & Clinical Judgment 29:30 Future of Dentistry: Who Gets Left Behind? 32:22 Training & Implementation for Dental Teams 34:40 Final Thoughts: AI Won't Replace You, But...KEY TAKEAWAY:The business of dentistry is evolving faster than ever. AI isn't replacing dentists—it's creating two categories: dentists who leverage AI for speed, efficiency, and accuracy, and those who fall behind. This episode provides the exact framework for successful dental practice owners ready to adopt dental software that delivers measurable ROI while improving patient outcomes.RESOURCES:📍Learn more with a Pearl AI DEMO: https://pearl-ai-demo.gr-site.com📍 Next Level Dental Consultants: https://nxlevelconsultants.com 📍 Dental Unscripted Podcast: https://dentalunscripted.com💬 Subscribe to Dental Unscripted on Apple Podcasts and Spotify ⭐ Leave a Review on Apple Podcasts—it helps other dental professionals find the show! 📧 Join our community of dentists mastering practice ownershipRELATED EPISODES:Torch Dental: Cut Supply Ordering by 64%Future of Dental Technology SeriesDental Practice Management Best PracticesDISCUSSION QUESTIONS:How comfortable are you with AI analyzing your clinical diagnoses?What's your biggest barrier to adopting new dental software in your practice?Have you experienced the "4 PM fatigue" factor in diagnosis accuracy?How do you currently handle patient education for complex treatment plans?MORE PODCAST TOPICS:dental practice management, dental software, future of dentistry, dental practice growth, AI in dentistry, dental technology, successful dental practice, dental practice tips, dentist tips, dental industry, practice management, how to run a dental practice, dental consulting, business of dentistry, dental entrepreneurship, dental career, dental practice challenges, case acceptance, patient education, dental imaging technology, x-ray diagnosis, profitability in dentistry

Dental supply ordering is broken. Practices waste up to 10 hours weekly navigating multiple catalogs, tracking inconsistent SKU numbers, and paying wildly different prices for identical products **even in the same commercial building** 😳 Jordan Levitas, (Torch Dental Strategic Partnerships), exposes the hidden practices of dental supply distribution channels. Torch Dental has flipped the script on dental supply procurement and demonstrates how AI-powered technology is even revolutionizing supply management for modern dental practices.RESOURCES & LINKS:Torch Dental:Schedule a Demo (mention Dental Unscripted for special benefits)https://torch-demo.gr-site.com/00:00 Welcome to Dental Shark Bite Week: AI & Technology Series01:03 Introducing Jordan Levitas from Torch Dental02:58 What is Torch Dental? The All-in-One Dental Supply Platform Explained04:38 The Middleman Problem: Why Dental Supply Ordering is Antiquated06:22 Creating Your Custom Inventory Dashboard for Staff Turnover08:14 Consolidating All Suppliers in One Place (Not Substituting Yet)09:01 Finding Substitutes: Testing Quality Products at Half the Cost10:10 Paula's Reality Check: Supply Ordering Time Drain in Real Practices11:22 Tag Systems vs. Modern Tech: How Practices Track SKU Numbers12:00 The SKU Number Scam: Why Every Distributor Creates Different Codes13:50 Universal SKU Matching: How Torch Translates All Distributor Catalogs15:20 The 4-Factor Algorithm: Shipping Speed, Price, Availability, Cost17:20 Price Transparency Shock: Same Building, Different Prices Explained19:02 How Torch Gets Lower Prices: Volume + Technology = Savings20:40 Replacing Tech, Not Staff: Freeing Your Team for Productive Work22:18 Ordering Direct from Distributors Without the Sales Rep Markup24:00 The Amazon Fresh Analogy: Multi-Supplier Cart Optimization25:25 Cart Breakdown: How Orders Ship from Multiple Manufacturers27:00 Optimization Logic: Prioritizing Speed, Savings, and Availability29:10 Authorized vs. Unauthorized Distributors: Protecting Your Practice30:45 Product Liability Risk: Why Manufacturer Backing Matters32:12 AI Features: Predicting Supply Needs Before You Run Out33:28 Smart Inventory: Torch Learns Your Ordering Patterns Over Time35:10 Why Technology Adoption is Critical for Competitive Dental Practices37:20 Overcoming the Learning Curve: Short-Term Pain, Long-Term Gain38:28 Exclusive Next Level Consultants Partnership BenefitsNext Level Consultants:Website: https://nxlevelconsultants.comExpert dental practice consulting for startup, acquisition, and optimizationRelated Episodes:AI Phone Systems for Dental Practices (Shark Byte Week) Reducing Overhead in Your Dental Practice by Outsourcing BillingHow AI is changing the World and the Dental Industry (Shark Byte Week)SUBSCRIBE TO THE CHANNEL:Subscribe to Dental Unscripted for weekly insights on practice ownership, financial planning, technology adoption, and building thriving dental businesses. New episodes every week featuring industry experts, proven strategies, and actionable advice.⭐⭐⭐⭐⭐ Rate 5 stars on Apple Podcasts or Spotify - If this episode helped you identify supply chain savings!💬 Join the conversation: What's your biggest supply ordering challenge?Tag us Leave a comment @Instagram https://www.instagram.com/dentalunscripted/Watch the LIVE streams on YOUTUBE, LinkedIn, Facebook📧 Newsletter: Get episode summaries, exclusive tips, and industry updates delivered weekly at https://dentalunscripted.comHASHTAGS:#DentalSupplies #TorchDental #DentalPracticeManagement #DentistryBusiness #PracticeEfficiency #DentalTechnology

Adrian, CEO of My Social Practice, reveals how AI agent "Annie" converts 1/3 of missed dental calls into scheduled appointments BOOM 💥Generating an extra $5K-$65K a month in more revenue per practice.How you might ask? Well dental practices are still missing 75-250 calls a month, 30% of which being new patients who #1. Rarely leave voicemail (80% hang up). #2. Adrian shares how ChatGPT's breakthrough enabled his team to build an AI receptionist that answers calls 24/7#3. They are also good at scheduling patients into your PMS#4.  Cam handle complex conversations without sounding too robotic.KEY TAKEAWAYS:✅ Average dental practices miss 75-250 calls monthly, with 30% being high-value new patients (discover the solution at 9:00)✅ 80% of callers don't leave voicemail—they just move to the next practice on Google (learn why at 35:20)✅ AI agents convert 50-70% of missed calls into full conversations with proper training (see how at 25:12)✅ Smaller practices generate $5-8K monthly, while busy practices see $65K+ in new revenue from AI scheduling (data at 38:02)✅ Outbound AI calling for hygiene recare achieves 5-8% conversion—matching human performance without staff time (details at 41:52)✅ Front desk teams need sales training, not just dental experience—AI never forgets the script (training framework at 16:31)✅ The future: GEO (Generative Engine Optimization) replaces traditional SEO as ChatGPT captures search traffic (predictions at 45:03)ABOUT OUR GUEST:Adrian - CEO, My Social PracticeFounded My Social Practice in 2009 as early dental social media pioneerExpanded to full-service dental marketing: SEO, ads, websites, reputation managementDeveloped "Annie" AI agent—currently deployed in 200+ dental practicesExpert in dental marketing, AI implementation, and practice revenue optimization🔗 Learn More About Annie: https://www.mysocialpractice.comABOUT THE HOSTS:Michael Dinsio, MBA and Paula Quinn, BSDH empower dental professionals to master practice ownership through proven systems for startups, acquisitions, and operational excellence. Website: https://nxlevelconsultants.com Instagram: https://www.instagram.com/nxlevelconsultants/ Facebook: https://www.facebook.com/nxlevelconsultants/🔔 Subscribe ⭐ Leave a review: Your feedback helps dental professionals discover strategies that transform their practices.💬 Join the conversation on our LIVE Streams: https://www.youtube.com/channel/UCsstfKdLw7yVdFj7eG0vRxA/Dental Unscripted:Website: https://dentalunscripted.comAll Episodes: https://dentalunscripted.comYouTube: https://www.youtube.com/@DentalUnscriptedRELATED EPISODES:Shark Bite Week Episode 1: Tim Rich explains AI FundamentalsLearn the foundational concepts of artificial intelligence and how it's impacting all industries before diving into dental-specific applications.Dental Practice Marketing StrategiesExplore comprehensive approaches to attracting new patients through digital channels.Outsourcing in Dental PracticesPaula and Mike discuss when and how to outsource administrative tasks to improve efficiency and reduce overhead.

Tim Rich reveals how AI dental claims automation achieves 80% approval rates and predicts voice-interface PMS by 2028!AI pioneer Tim Rich shares insider knowledge from building insurance claim automation systems and explains how dental practices can leverage artificial intelligence today—not five years from now. Discover why traditional PMS systems like Dentrix and Eaglesoft are built on outdated technology, how new technology is automating front office workflows, and what practice owners must know about the coming AI transformation.Rich breaks down the knowledge imbalance between insurance companies processing claims with AI versus dental offices still relying on manual entry. Learn about future plans to use AI to reduce aging AR, improve claims validation. Find out what Tim's predictions are for future developments and prepare your practice to integrate with medical-dental data exchange coming within the next two to three years.TIMESTAMPS:00:00 Introduction: Shark Bite Week and AI in Dentistry 01:06 Why Dental Practices Are Already Behind on AI 04:14 Tim Rich's Background: From Advertising to AI Pioneer 08:09 Insurance Claims Project: Inside the 80/20 Rule 12:10 The Knowledge Imbalance Costing Dental Practices Money 14:13 Go Dental AI: Automating Claims Like a Human 18:02 Aging AR Problems and Revenue Cycle Solutions 22:32 Large Language Models vs Traditional Software 24:28 Probabilistic Thinking: How Modern AI Actually Works 27:00 Teaching AI to Use Your Fridge (and Your PMS) 30:10 Go Dental's Approach: Reading Screens Like Humans 34:36 Why Big PMS Systems Are Built on Dead Technology 38:45 The Integration Problem: Dentrix, Eaglesoft & Innovation 42:11 2028 Predictions: Two Major Changes Coming 44:49 Centralized Patient Data Exchange Is Inevitable 45:44 Automated Clinical Analysis: Beyond Perio Charting 48:04 Medical-Dental Integration Through AI 52:00 The Mouth-Body Connection Healthcare MissedGuest Contact: Tim Rich - AI Developer & Dental Technology Consultant Connect on LinkedIn: linkedin.com/in/timrich-aiSubscribe to Dental Unscripted Get bi-weekly episodes on practice ownership, emerging technology, financial planning, and operational excellence.Leave a Review: Help fellow practice owners discover actionable dental business insights. Your 5-star review on Apple Podcasts helps us reach more dentists navigating the ownership journey.Next Level Consultants: Work with hosts Michael Dinsio, MBA & Paula Quinn, BSDH for practice acquisition, startup guidance, and operational consulting. Website: https://nxlevelconsultants.com Dental Unscripted Podcast: Website: https://dentalunscripted.com All Episodes: https://dentalunscripted.com YouTube: https://www.youtube.com/@DentalUnscripted

Dental SEO | Dental Marketing | Dental Practice GrowthStop wasting money on overgeneralized dental marketing packages. This episode reveals how successful dental practice owners are dominating Google Maps, driving new patients, and growing their dental practice revenue with custom SEO strategies.Mike Dinsio and Guido Tabano (CMO, Market My Market) break down dental practice management secrets that actually work for startup dentists and established practices alike.What You'll Learn:Why Google Maps drives 40% of new patients (and how to dominate it)The fatal flaw in $500-$1,500 dental SEO packagesHow to check if your marketing company is plagiarizing your contentGeo-specific strategies that target YOUR community (not generic advice)Why website aesthetics don't matter to Google rankings (but this does)The 5 most-visited pages patients check before calling your dental practiceReview strategy secrets: Why 30 reviews can outrank 300Blog content that converts vs. content that wastes moneyFor Dentists Ready to Scale: Whether you're starting a dental practice, buying a dental practice, or running a dental practice that's plateaued, this episode gives you the dental practice tips and dental industry advice to compete and win.Guest Expert: Guido Tabano brings 20+ years of marketing experience, now applying enterprise-level strategies to dental practices. His company optimizes 2,000+ Google Maps locations with market-specific digital marketing.Key Takeaway: The business of dentistry has changed. Consumer behavior drives patient acquisition. This episode gives you the exact framework for dental practice financial tips, dental marketing strategies, and achieving big results.Perfect for: Dental startup owners, dentists frustrated with current marketing, dental entrepreneurs, DSO operators, and anyone focused on dental practice growth and profitability in dentistry.🔗 Get Free Market Analysis: https://MarketMyMarket.comTopics: dental seo, dentist seo, dental marketing, google maps optimization, dental practice revenue, growing a dental practice, dental consulting, dental solutions, how to run a dental practiceRatings & Reviews - easy to do! Help us out 🙏 ⭐️⭐️⭐️⭐️⭐️ Show Hosts: Michael Dinsio & Paula Quinn our founders of NEXT LEVEL CONSULTANTS dental practice consulting firmCheck them out on their website - https://nxlevelconsultants.com00:00 Introduction & Welcome02:18 Meet Guido Tabano05:56 What is SEO? Search Engine Optimization07:24 Market Specific Approach: Why Location Matters10:17 Google Maps: The Foundation of Dental Marketing12:49 Addressing Package Pricing Trap from Marketers18:18 Content Strategy: What Google Actually Wants19:06 Website Aesthetics vs Function: What Google Wants21:08 Consumer Online Behavior Patterns in Dental Marketing23:23 Dentistry as Retail: Accept It or Fight It25:20 What Makes Market My Market Different

In this essential episode of Dental Unscripted, co-hosts Michael Dinsio and Paula Quinn dive into a highly relevant topic for every dental practice owner: the scarcity mindset versus the abundant mindset.They break down how a scarcity mindset (a constant feeling of "not enough" resources, time, or money) can cripple you as a business owner and a person. This mindset often leads to short-term decisions focused on survival rather than long-term growth. Paula shares her personal experience of living in scarcity while running her own practice, sacrificing growth by trying to do all the roles herself.Learn how to shift to an abundant mindset, which is focused on possibility, trust in growth, and long-term thinking. Michael and Paula discuss:The Impact of Scarcity: How fear of loss affects critical decisions, from hiring employees to joining insurance networks.The Role of Strategy and Metrics: The importance of basing big decisions on metrics and proper ROI rather than just "gut feeling" to enable confident leaps of faith.Leadership and Language: Why the dentist must be the leader and visionary of the practice, using positive, abundant language that inspires the team instead of projecting fear and negativity.Bet on Yourself: A powerful reminder that the patient pool is big enough and that no one is better to bet on than yourself to lead your practice to exponential growth.Stop treading water and start focusing on growth! Get the unscripted truth on why a change in mindset is the first step toward building the dental practice and legacy you've always wanted.4:00 Scarcity Mindset Defined5:18 Abundance Mindset Defined13.31 Behavior Style & DISC assessment17:18 Decisions Based on Dollar Amounts21:55 The Cost of Running a Dental Business25:50 Look at the Numbers & Plan for an ROI29:01 Negative Communication Patterns35:24 Leadership & Goal SettingReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscriptedAbout Mike & PaulaMichael Dinsio and Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do for you here: https://nxlevelconsultants.com/

This episode reveals the buyers’ fears (e.g., Paula Quinn's journey and how she worried about being “stuck” with a bad practice or uncovering hidden issues). We also explore the sellers’ excitement mixed with impatience. Phil Hoover notes that sellers’ feel a relief and joy after receiving an offer, but this is just the beginning. Phil also mentions that both parties can use that anxious energy in a positive way in order to work together on a successful transition. The buyer overcoming fear and the seller wanting to make a deal. We discuss how the LOI sets up the entire process and determines the path forward for both parties moving from anxiety to confidence! The LOI’s Pivotal Role: Dive into why the Letter of Intent is essentially a kick-off of a seamless dental practice transition, shaping the journey for both buyers and sellers. A Buyer’s Emotional Ride: Paula Quinn opens up about her nail-biting apprehension with uncertainties looming while signing an LOIInside the Seller’s Mind: Phil Hoover discusses the seller’s emotional highs and lows throughout the transition process.The Good Faith Tightrope: Explore the delicate balance of commitment vs good faith and why swift decisiveness is critical. What Buyers Must Know: Uncover the insights buyers "need to know" focusing on production reports, financials, and clinical focus making a more confident offer without getting lost in the details. The Broker’s Balancing Act: Phil shares how brokers can juggle multiple offers, and prioritize the dentist's character over cash, focusing on the ones that foster fairness and a good understanding of how the office does dentistry in order to ensure a win-win for all. Deal-Breakers vs Opportunities: Get actionable tips to stand out to brokers in order to navigate the “hard” truths after signing the LOI, turning challenges into opportunities! 0:00 Intro/Music4:56 What is the LOI - Letter of Intent6:55 The Buyer's Perspective8:57 The Seller's Perspective10:50 Involving Professionals (Broker & Buyer Rep)13:56 You Can Backout of An LOI16:09 What Do Buyer's Need to Know UPFRONT!22:36 Working With A Broker on a Deal25:13 The Buyer's Good Faith & Expectation28:53  Broker's Only Deal with One Buyer32:32 Communicating with a Broker36:12 How to Approach Working with a Broker

Are you struggling to grow your dental practice despite continually bringing in new patients? The truth is, most practices are losing just as many patients as they might be gaining. We talk about the cost of attracting new patients. So join Mike Dinsio and Paula Quinn as they discuss trends in the industry with Steven from Dental Intelligence. They expose the two most critical (and costly) trends in dentistry today.1. Exploding Patient Attrition:Find out why cancellations and no-shows have nearly doubled, leaving massive holes in your schedule.2. Collapsing Case Acceptance: Learn why the rate of diagnosed treatment actually getting completed has plummeted from 46% to the low 30s. Steven shares the raw data from over 10,000 practices, and the hosts translate these analytics into actionable strategies. They reveal simple systems including the 3 key metrics you must track to stop the cash flow bleeding. We briefly discuss how to boost your team's performance, and how to prevent patients from falling into that dreaded "la-la land" where you never hear from them again. If you're ready to take action and start leveraging data to increase patient retention and drive more revenue, this is the conversation to tune in on! 0:00 Intro2:02 What is Dental Intelligence7:08 Data Trends in Dental Industry13:55 Patient Attrition17:41 Recare & Scheduling24:12 The Cost of New Patients28:10 Industry Wide Decline in Case Acceptance34:25 Patient Relationships40:59 How-to Increase Case Acceptance48:21 Tracking Data in Your PracticeAbout our guest:Steven Jensen is the Vice President of Business Development at Dental Intelligence. For seven years, he has helped dental practices and DSOs accelerate growth, improve profitability, and elevate patient care through data-driven strategies. As the host of the "Growth in Dentistry" podcast and a frequent keynote speaker, Steven is known for delivering actionable insights that resonate with dental leaders at every level. He lives in Utah with his family and is also an accomplished endurance athlete.Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscriptedAbout Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/

Is your dental practice bleeding profits due to front office chaos? In this explosive Part 2 of Front Office Fiasco, where hosts Mike Dinsio and Paula Quinn, alongside front office guru Stefani Sandoval, together dive into the pitfalls that are sabotaging your AR and patient loyalty. From distracted staff to outdated processes, discover why your front desk might be your biggest liability! 😬 and how outsourcing your billing could be the game-changer you've been looking for. This episode is packed with real-world insights, revealing how to transform your front office into a profit-driving, patient-winning machine. Don’t miss the secrets to mastering your practice’s front office efficiency and performance.0:00 Intro Music0:38 Introducing Stafani Sandoval - Billing Specialist3:19 Understanding the Front Office Role5:24 Pitfalls of an Overburdened Front Office15:26 The Case for Outsourcing to 3rd Party Services23:03 Why Outsourcing Billing is the Best 1st Choice30:16 Common Pushback for Outsourcing Front Office34:45 Business Strategies as a Practice OwnerReview us Please!  🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  www.youtube.com/@DentalUnscriptedAbout Your Hosts Mike & Paula:Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

Is dental billing draining office's time and efficiency, cash flow, and customer experience? In this episode, we expose the biggest dental billing mistakes that keep practices from getting paid, and show you how to turn chaos into collections.Fix broken insurance verification systemsReduce costly claim denialsApply smart dental coding tips that speed up paymentsStrengthen your revenue cycle and boost practice cash flowWhether you’re a dentist, office manager, or team lead, this conversation will give you practical strategies to maximize collections, protect your bottom line, and finally stop the revenue leaks holding your practice back.Are dental billing headaches draining your cash flow? 🦷💸 In this episode, we dive deep into dental billing mistakes, insurance verification nightmares, and the hidden revenue leaks that keep dental practices from maximizing collections.You’ll find out:✅ How front office admin can avoid common dental billing errors that cost you money✅ How to improve insurance verification and reduce claim denials✅ How to use smart dental coding tips to get paid faster✅ How to boost dental practice cash flow with a cleaner revenue cycleIf you’ve ever felt lost or confused dealing with claim denials or dental coding, or you're frustrated with your practice’s collections, this podcast is your wake-up call.👉 Don’t let billing chaos run your office. Learn how to take control, stop losing revenue, and finally get paid what you deserve.0:00 Intro music & welcome1:34 Guest introduction: Stefani Sandoval, front office & billing expert6:00 How Does Insurance Billing Break Down? 8:15 Where Should Dentists Start Looking? 15:40 How Should You Manage Front Office Duties?20:58 Adjustments and Write-Offs23:40 Why Patients Leave & Patient Experiences25:20 In-House vs Outsourced Services30:45 Real-World Actions and First StepsReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Go watch LIVE on YouTube - every episode is streamed LIVE where you can ask questions on air! https://www.youtube.com/@DentalUnscriptedAbout Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

On this episode of Dental Unscripted, co-hosts Mike Dinsio and Paula Quinn bring in Ty, the VP of Sales at Vyne, a "get you paid platform". They dig with dental tips and the unscripted truth about claims, cash flow, and patient experience, a topic they've never covered before on the show.Ty explains how Vyne goes beyond a traditional clearinghouse, solving the major problems that cause hiccups in cash flow for dental practices. The conversation covers the "crap in, crap out" dilemma of front office work, the frustration of inaccurate documentation, and the financial impact of rejected claims. Contact Ty and learn more about Vyne:Let him know you saw him on Dental Unscripted! https://vynedental.com/nextlevelconsulting/  0:00 Introduction1:57 Vyne's the "Get You Paid" Platform10:15 The Problem with Manual Processes and Claim Rejections16:36 The Value of Automation, Saving Time and Improving Patient Experience20:41 Eliminating Surprises, Real-Time Visibility and Patient Credibility26:30 Unlimited Attachments and "Image Sync"32:00 The "Crap In, Crap Out" Problem and Making Corrections35:29 Beyond Claims, Vyne's Other Solutions for Practice GrowthAutomated Eligibility Verification: The platform automatically verifies patient insurance and eligibility up to two weeks before their appointment.Real-Time Rejection Management: Vyne's system runs a rule set against every claim and tells the practice if it will be rejected and why, so they can fix it before sending.Unlimited Attachments: Vyne offers a flat rate for unlimited claims and attachments, which is a major value-add for high-claim submitters.Seamless Patient Payments: Ultimately, this episode is a wake-up call for dentists to pull their heads out of their loops and pay attention to their practice's financial health. You could be leaving an extra $10,000 a year or more on the table just by being smarter about how you collect money.Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  https://dental-unscripted.transistor.fm/About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.comReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  WATCH US LIVE ON YOUTUBE! Follow along to comment during the live stream.https://www.youtube.com/watch?v=pUO1iYPxu3MAbout Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com#DentalPodcast #DentalPractice #Dentist #DentalBusiness #PracticeManagement #DentalClaims #RevenueCycleManagement #DentalBilling

On this episode of Dental Unscripted, Michael and Paula tackle a HOT TOPIC 🔥 that's crucial for the well being of any practice: Dental Team Culture. They explore how a strong, positive dental team culture is the ultimate antidote to burnout and stress, a pervasive issue in the dental community.The conversation drills down on foundational elements of a winning team including culture, starting with core values. You'll find out why defining your team's values are an essential first step to empowering you to make better hiring and firing decisions. MIke and Paula share their own experience, explaining how having clearly defined values instantly reveals when a team member is not aligned.Beyond values, they break down the critical need for setting granular, specific expectations in job descriptions. Forget outlining generalized tasks like "fill the schedule." Paula advocates for results-driven directives like "schedule to a $5,000 per day goal" to foster ownership and responsibility mentality in your team. The discussion also tackles the uncomfortable but necessary topic of handling conflict. Michael argues that a leader's ability to "lean into" difficult conversations can actually in-the-end Elevate ⬆️ that relationship and build respect between individuals. We also emphasize the importance of creating a safe environment where team members feel comfortable addressing issues without fear of being attacked. Finally, Michael and Paula reveal celebrating everyday tasks ✅ that sustain a thriving culture. Recognize the small wins! Eliminate "culture vampires" , and other Key Takeaway? You can have the best strategy in the world, but as the old saying goes, "Culture eats strategy for breakfast".0:00 Intro3:15 Having Good Culture Alleviates Stress & Burnout6:40 Nurturing Relationships & Your Dental Family8:30 Importance of Establishing Your Team Values10:19 Establishing & Communicating Clear Expectations23:55 Handling Upsets Productively 27:26 Constructive Communication 30:30 Investing in Your Team (Time & Attention)34:25 Culture Vampires - Energy Suckers37:05 How to Instill Loyalty in Your Team41:30 Culture Eats Strategy for Breakfast! Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Visit out YouTube channel to stream episodes LIVE. Join in to ask questions on air and joining in the conversation! Hosts of the Show:Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com

✍️ Designing a Dental Practice That Actually Works: Lessons from 1,000+ BuildoutsIf you’re planning a dental startup, expanding your dental office, or just want to avoid costly construction mistakes, this episode is packed with must-know insights from someone who’s seen it all. Mike D’Inzio sits down with Steve Anderson, founder of Denco Dental Construction, to unpack what makes a dental practice functional, profitable, and built to last.With over 1,000 dental office buildouts under his belt, Steve shares his most valuable lessons on floor plan layout, operatory design, workflow efficiency, mechanical systems, permitting pitfalls, and more.💡In this episode, you’ll discover :How to design a dental practice that supports team productivityThe #1 mistake dentists make during construction (and how to avoid it)Why your workflow should shape your floor plan—not the other way aroundWhat “Design-Build” really means and why it saves time and moneyThe truth about waiting room space and post-COVID patient flowHow smart design choices can increase production from Day OneWhether you're working with an architect, a general contractor, or going it alone—don’t make design decisions until you hear this.🎧 Hit play and learn how to build a practice that works as hard as you do.Guest Steve Anderson/Denco Dental Construction https://www.dencodental.com(480) 201-7479 steve@dencodental.comSteve Anderson's book – Blueprints for Success (link below 👇)https://www.amazon.com/dp/B0DNNYLYK6?binding=paperback&qid=1742878073&sr=8-1&ref=dbs_dp_rwt_sb_pc_tpbkReview us on Apple Podcasts or Spotify - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Watch uis LIVE on YouTube. https://www.youtube.com/@dentalunscriptedYou can ask Questions during LIVE STREAMS and be a part of conversation!Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/#DentalStartup #DentalOfficeDesign #PracticeOwnership #DentalConstruction #DentalBuildout #DentalWorkflow #DentalConsulting #DentistryBusiness #DentalContractor #DesignBuild

Thinking about a dental practice startup or remodeling your existing office? This special "Dental Shark Week" episode of Dental Unscripted is your ultimate guide to dental practice construction!  Join Mike Dinsio as he interviews Chad Hill from Hill Commercial Construction, a leading dental contractor in the Colorado market, who shares invaluable insights from his extensive experience in building dental offices. Choosing the Right Space: Discover what critical factors a general contractor looks for during the due diligence process for both rented spaces and ground-up builds. Learn about evaluating infrastructure like electrical, sewer, and HVAC, and understanding potential issues like asbestos or soil conditions. From Plans to Permit: Understand the journey from initial floor plan concepts (often provided by equipment reps!) to securing city permits. Chad emphasizes the importance of a budget-minded architect who truly understands your vision, balancing desired aesthetics with practical costs. Navigating Hard Bids & Unexpected Costs: Get insights into the challenges of the hard bid process when design isn't aligned with budget, and how experienced contractors manage unforeseen issues like material delays or tariffs. The Power of Partnership: Learn why choosing a contractor who acts as a partner, offering transparent communication and problem-solving, is crucial for a smooth and successful project. Chad emphasizes that projects aren't slowing down, and for those considering getting into business or making a move, there's no better time than now! Guest: Chad Hill, Hill Commercial ConstructionConnect with Chad: chill@hillcommercial.com https://hillcommercial.com/303.994.4849 Like this episode?Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/Like this episode? Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

Join us in this episode as we dive deep into practical advice for building a dental practice from scratch. Whether you're embarking on your entrepreneurial journey or considering building a new location, we have tailored this 'Dental Shark Week' focusing on dental practice construction. A key focus of the discussion is the "design build" model, where the contractor, designer, and client collaborate from the outset to ensure the project meets the doctor's needs and budget before permit submission. This integrated approach saves time and money by avoiding over-engineered systems often seen in traditional bid models where architects may not consider budget during the design phase. Dustin also provides critical timelines, noting that after permits are in hand, an office can be ready for equipment in approximately twelve weeks, and ready to see the first patient in about fourteen weeksConnect with Dustin Long/Big Sky Construction:(206) 259-0936https://www.bigskynorthwest.com/contact0:00 Intro 1:51 Why Dental Construction Matters 7:05 The Importance of Contractor Early Involvement & Due Diligence20:20 The "Design-Build" Model (Benefits, Avoiding Over-Engineering)29:55 The Impact of Delays & Change Orders, or Value Engineering32:38 Key Questions to Ask a Contractor (Budget, Timelines, Experience)37:37 The Cost of Materials and Labor Drives RatesDon't forget to subscribe, rate the show 5 STARS ⭐️⭐️⭐️⭐️⭐️, and engage with our community by watching on YouTube or participating in our live streams! https://www.youtube.com/@DentalUnscriptedFor more information about working with Michael as a Dental Startup Consultant, visit Next Level Consultants at https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

Join Mike Dinsio for an exciting Dental Unscripted Shark Week episode, diving deep into dental practice construction with Kenny Ackerman of Accurate Construction! In this episode, we explore the ins and outs of building or expanding your dental practice, from choosing the right space to managing budgets in today’s market. Kenny shares expert tips on why early contractor involvement is crucial, how in-house services streamline projects, and the must-ask questions to ensure you hire the right general contractor. Perfect for dentists starting up or scaling up, this episode delivers practical advice to make your construction journey smooth and successful. Subscribe, give us a five-star rating, and catch more Dental Unscripted Shark Week episodes for game-changing insights! Key Takeaways:Why involving a contractor early saves time and moneyHow to evaluate spaces for power, HVAC, and moreQuestions to ask your contractor for a confident partnershipNavigating construction costs in 2025The value of trust and communication with your GC0:00 Intro1:35 Meet Kenny Ackerman & Accurate Construction4:38 Working w/ a Contractor Early On9:13 Build a Relationship with Your Contractor11:20 Site Selection Process15:20 Collaborating with Real Estate Agents31:08 Benefits of "In-House" Services33:28 Questions to Ask Your General Contractor39:20 When is the Best Time to BuildGuest: Kenny Ackerman/Accurate Construction727-709-6887accuratetpa@gmail.comhttps://accurateconstructioncorp.com/Like this episode? SUBSCRIBE, on youtube https://www.youtube.com/@DentalUnscripted Leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

00:00 - Intro01:01 - Battle of the Brains: Dental KPIs 03:36 - KPI 1 (Paula): Hygiene Reappointment Rate 06:10 - KPI 1 (Mike): Wages to Collections Ratio 09:54 - Target Goals: What Numbers Should You Aim For? 13:03 - KPI 2 (Paula): Case Acceptance 21:27 - KPI 2 (Mike): Patient Retention vs. New Patients 25:52 - KPI 3 (Paula): Production vs. Collections 29:30 - KPI 3 (Mike): New Patient Acquisition Cost & ROI 32:56 - The Value vs. Cost of Marketing 36:05 - Who Won? Final Thoughts In this episode of Dental Unscripted, it's a battle of the brains as Mike Dinsio and Paula Quinn go head-to-head, debating the most critical Key Practice Indicators (KPIs) for a thriving dental practice.  Mike, with his financial and marketing expertise , faces off against Paula, the master of operations and clinical aspects.  They each present their top KPIs, making a case for why theirs are the most important for practice success.Which KPIs will come out on top?Hygiene Reappointment Rates: Why this is the "heartbeat of the practice." Wages to Collections Ratio: The key to managing profitability. Case Acceptance: How to measure it and what the top performers are achieving. Patient Retention: Are you losing patients out the back door?Production Per Day: The daily number your whole team should be watching. New Patient Acquisition Cost: Are you getting a return on your marketing investment? Watch to see who wins the debate and gain valuable insights to help you focus on the numbers that will truly move the needle in your practice. Let us know in the comments which KPIs you think are most important!Visit Michael & Paula at NEXT LEVEL CONSULTANTShttps://nxlevelconsultants.comThey offer a variety and flexible solutions to any dentist who wants to become a practice owner or just get advisors and coaching on the practice you are running now! 

Is your dental lease a ticking time bomb? While most dentists focus on the cost of monthly rent, REAL DANGER lies buried in the fine print. In this episode of Dental Unscripted, hosts Michael Dinsio is joined by dental real estate expert Dan Gleissner of Ally Healthcare Real Estate in Colorado to pull back the curtain on the complex world of dental leases.Discover why a general real estate agent isn't really equipped to handle a dental practice's most critical contract!  Why is having a dental-specific real estate professional essential. Dan Gleissner breaks down the key agreement clauses every dentist needs to understand before signing, whether you're starting, buying, or renewing!!!The Exclusivity Clause: When is it worth fighting for, and when is it a waste of time and negotiation capital? The Assignment Clause: This could be the most important part of your lease. About half of first-draft leases have severe language that could prevent you from ever selling your practice. Some even allow the landlord to terminate your lease if you simply request to sell.Triple Nets (NNN): What are you really paying for? We demystify the "three nets"—property taxes, insurance, and Common Area Maintenance (CAMs)—and explain how these "pass-throughs" can dramatically inflate your costs.Lease "Gotchas": Learn how to protect yourself from sudden, massive bills for capital improvements like a new roof or HVAC system.Dan Gleissner shares why you need to start reviewing your lease at least two years before it expires to maintain leverage. Don't let your lease dictate the future of your practice. Tune in for the expert advice you need to negotiate with confidence.